June 2017 Monthly Performance Report

Monthly Performance Report June 2017

Goal: Provide high quality public safety and judicial services 2017 Rock Hill Police Department Safety Patrol Trip loaded up on June 5 for their two day trip to Great Wolf Lodge. Officers and staff are looking forward to a fun trip with the students.

Engage citizens & communicate current initiatives strategic goal

on track

70% within 5 minutes National average— 4 minutes 35 seconds

strategic goal

on track

Goal: Provide high quality public safety and judicial services

Crime Stats

June

May

April

Violent Crimes

39

21

41

Property Crimes

278

247

269

Warrants

June

May

April

Received

193

203

188

Served

212

211

192

Court Cases

June

May

New

717

739

Disposed/Discharged

National averages— • 43% response within 4 minutes • 93% response within 8 minutes

Disposed/ Discharged exceed New strategic goal

1,221

1,156

Priority 1 Call Response Times

June

Fire Calls

87%

Medical Calls

87%

on track

90% Priority 1 Fire Calls within 5 minutes strategic goal not on track

90% Priority 1 Medical Calls within 5 minutes strategic goal not on track

Goal: Provide high quality public safety and judicial services

1 Residential fires

Below 0.9 fire incidents per 1,000 strategic goal on track

578 Commercial inspections

2,222 Children educated

0.6 12 Month Rolling Average

Fire Incident Rate

100%

90%

inspected annually

contained to room of origin

strategic goal

strategic goal

on track

not on track

Educate over 7,000 students

Reach out to over 8,238 citizens

strategic goal

on track

strategic goal on track

Fire Incident Rate— .90 incidents per 1,000

0% Fires contained to room of origin

1,401 Adults contacted about fire safety

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Goal: Provide high quality public works and stormwater services

100%

305

Potholes Repaired within 2 days

Miles of streets swept MS-4 Requirement clean basins strategic goal

on track

65

21

CORH Traffic signs installed

Utility cuts Repaired

100%

Update all City owned street signs

Pothole work orders completed in 2 days

by 6/30/2018

strategic goal

strategic goal on track

not on track

Goal: Provide high quality parks, recreation and tourism services

Total Users

June

May

April

Parks

78,676

102,597

109,898

Recreation Centers

23,033

17,055

21,501

The 2017 Masters Track National Championships was held at the Giordana Velodrome June 27 – July 2; approximately Provide opportunity for 300 riders raced special populations in this event; to participate some riders were in cycling strategic goal over 80 years old. on track

5

Goal: Provide high quality electric, water and sewer services 4.56

105.62

99.99%

min

min

customer interruption

ASAI— System was available

Less than 74.74 minutes CAIDI

99.95% ASAI

strategic goal

strategic goal

not on track

on track

CAIDI—Avg

SAIDI—Avg Interruption duration

Electric Service

Less than 142.16 minutes SAIDI strategic goal

on track

June

2017

Wastewater

Raw Water

22.6

Finished Water

21.4

The average daily flow of the Manchester Creek Waste Water Treatment Plant for June was 9.7 million gallons per day (MGD). This is a decrease from May 2016 of 10.2 MGD and increase from May 2015 of 9.4 MGD.

Average

Water Flow

MGD

MGD

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

160

2:26

seconds

minutes

77

Hold time

Hold less than 90 seconds strategic goal

not on track

New Twitter followers

Talk time

Talk less than 2:30 minutes strategic goal

on track

6

Goal: Provide high quality economic development services

Maintain or increase Open for Business usage strategic goal on track

200 new jobs by 6/30/2018 strategic goal

191 Jobs created Open for Business

331 Permits issued

$40 million valuation of permits

571 Building inspections

Upfitting tenant spaces at the former Lowenstein Building continues at University Center; the first tenants will begin occupying the building this fall.

Continue development of the Bleachery site strategic goal

7

Goal: Create a vibrant Knowledge Park area

Knowledge Park

June

Facebook Likes

17,882

*Merged Only In Old Town and Famer’s Market Facebook pages in February 2017

Old Town Events

June

4

21.5%*

10% Increase in site traffic

Increase over June 2016

strategic goal

YTD

57

20 Old Town events a year strategic goal

Goal: Continue development of the Bleachery site

Complete development of public infrastructure on the Bleachery site strategic goal on track

Road project on Stewart Ave. 8

Goal: Create a vibrant Knowledge Park area Huey Lewis and the News preformed in the Old Town Amphitheater on June 14.

Manage and Support Old Town Events strategic goal

Goal: Support the study and development of key city corridors

Permit Activity since July 2016 12 Month Rolling Total

$20.4

$15.6

$2.9

million Cherry Rd

million Galleria

million Saluda

Cherry Rd See $1 million in new development

Galleria See $1 million in new development

Saluda See $1 million in new development

strategic goal

strategic goal

strategic goal

9

Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability

13

80%

1

7

Rehabilitations

Demolitions

Neighborhood meetings

30

175

66%

Demolitions

Neighborhood meetings

Voluntary Compliance

strategic goal

strategic goal

on track

on track

20 Rehabilitations strategic goal not on track

strategic goal

Voluntary compliance rate

Voluntary compliance rate— 70%

The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.

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Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride

Engagement

June

May

77,473

74,390

10%

Website Visits

increase in social media engagement

June

Facebook Likes

4,273

strategic goal

on track

35% 51% increase over June 2016

Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages

704 Therapeutic Recreation participants

Provide opportunities for special populations strategic goal

Add 30 OWLs club members strategic goal

175 OWLS Club participants

on track

Work with community partners to develop social opportunities strategic goal on track

The first session of Camp Arc, a camp for youth and adults with intellectual disabilities, was held in June.

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City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12