July 2021 Monthly Performance Report

July 2021 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives.

Serving embodies our commitment to the community.

COVID-19 Related Milestones • •

Engaging represents our responsibility to actively communicate and connect with our • residents.

Growing encompasses our pledge to work together to encourage balanced growth in our community.

• • •

March 13, 2020 —Initial Governor’s declaration of State of Emergency June 15—City Hall (limited) reopening, employees working remotely return to office July 10—Rock Hill local face covering emergency ordinance goes into effect January 22, 2021—Rock Hill Piedmont Community Vaccination Clinic opens March 22—Rock Hill local face covering ordinance lifted June 6—State COVID-19 State of Emergency expires

This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency

Serving

Public Safety Response Time Police

Fire*

3.8 minutes

n/a

*Fire response time from December 2020 to July 2021 has been not been available due to a change in dispatching software.

Violent Crime July 2019 to July 2021

The effect of COVID-19 on the criminal justice system, both locally and nationally, is still to be fully understood; however, incidents of violent crime have increased in Rock Hill. This will continue to be monitored as COVID-19 related behaviors change.

Serving Voluntary Compliance

REDI & Voluntary Code Compliance •

•

Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added for FY2022.

Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.

City

REDI Neighborhoods

92%

95%

Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.

Serving Customers Utilities customers have new options for conducting business with the City.

• By Phone • Online • Bank Draft • Drive Thru • Park and Serve These options encourage customer to access customer service remotely and reduce trips into the City Hall building.

Utilities—Electric Reliability •

• •

2

System Average Interruption Duration Index (SAIDI) measures the system-wide average power outage duration per July 2021 customer.

The SAIDI target is less SAIDI than 145.87 minutes.

41.46 Minutes Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.

‘REC in a Box’ Participants • •

•

Recreation, Education and Community (REC) in a Box began in FY2019.

COVID-19 has July 2021 greatly impacted 275 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.

Engaging Clinton ConNEXTion Action Plan The South Rock Hill community has developed a framework for attracting jobs, businesses, and housing, the Clinton ConNEXTion. Residents worked together, determining a path forward—the Clinton ConNEXTion Action Plan. The Plan outlines strategies to improve the quality of life in South Rock Hill. For more information, check out https://www.facebook.com/ ClintonConnextion/

McCrory’s Five and Dime Through the work of the AfricanAmerica Cultural Resources Advisory Committee, McCrory’s Five and Dime (now Kounter) has been added to the African American Civil Rights Network through the National Park Service.

The African American Civil Rights Network tells the story of the men and women whose bravery and sacrifices shaped the movement throughout American history, and still impact our country today.

To read more about the history of McCrory's Five and Dime and the Friendship Nine on the National Park Service website, click here: https:// www.nps.gov/places/south-carolinamccrory-s-five-and-dime.htm

Therapeutic Recreation Participants July 2021

72 Program Participants 143 Camp Arc Participants 3

Growing

•

Private Investment

Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor

Planning Permits

My Ride Rock Hill’s free transit system celebrated two years of service in July 2021. Early on, the battery powered buses stood out on the streets of Rock Hill; now they are part of the fabric of Rock Hill. In those two year, over 350,000 rides were taken, getting Rock Hill where it needs to go.

4