July 2017 Monthly Performance Report

Monthly Performance Report July 2017

Goal: Provide high quality public safety and judicial services

Improve community’s perception of safety

Rock Hill police officers put in long hours to keep participants and spectators safe at the 2017 BMX World Championships.

strategic goal

on track

70% within 5 minutes strategic goal

on track

Goal: Provide high quality public safety and judicial services

Crime Stats

July

June

May

Violent Crimes

45

39

21

Property Crimes

331

278

247

Warrants

July

June

May

Received

239

193

203

Served

215

212

211

Court Cases

July

June

New

784

717

Disposed/Discharged

Average Response Time to Priority One

Disposed/ Discharged exceed New strategic goal

1,255

1,221

Priority 1 Call Response Times

July

Fire Calls

86%

Medical Calls

86%

on track

90% Priority 1 Fire Calls within 5 minutes strategic goal not on track

90% Priority 1 Medical Calls within 5 minutes strategic goal not on track

Goal: Provide high quality public safety and judicial services

2

Residential fires

364

Commercial inspections

2,432 Children educated

Below 0.9 fire incidents per 1,000 strategic goal on track

0.5

12 Month Rolling Average

Fire Incident Rate

100%

90%

inspected annually

contained to room of origin

strategic goal

strategic goal

on track

not on track

Educate over 7,000 students

Reach out to over 8,238 citizens

strategic goal

on track

strategic goal on track

Fire Incident Rate— 3.62 fire incidents per

0%

Fires contained to room of origin

898 Adults contacted about fire safety

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Goal: Provide high quality public works and stormwater services

100%

390

15

Potholes Repaired within 2 days

Miles of streets swept

CORH Traffic signs installed 100%

MS-4 Requirement clean basins on track

Utility cuts Repaired

Update all City owned street signs

Pothole work orders completed in 2 days

strategic goal

19

by 6/30/2018

strategic goal

strategic goal on track

not on track

Goal: Provide high quality parks, recreation and tourism services

Total Users

July

June

May

Parks

55,431

78,676

102,597

Recreation Centers

25,063

23,033

17,055

Host a major sports event in Rock Hill strategic goal

ď ?

Photo credit: Craig Dutton.

The BMX track during the UCI BMX World Championships held July 25—30, 2017. The Championships attracted 3,700 BMX cyclist from 48 countries and thousands of fans to Rock Hill, July 25-30, 2017.

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Goal: Provide high quality electric, water and sewer services 46.22

customer interruption

ASAI— System was available

Less than 85.26 minutes CAIDI

99.95% ASAI

strategic goal

strategic goal

min

CAIDI—Avg

SAIDI—Avg Interruption duration

Electric Service

Less than 162.08 minutes SAIDI strategic goal

2017 Raw Water

Average

Water Flow

Finished Water

on track

not on track

on track

July

99.9%

189.81

min

Wastewater

23.7

The average daily flow of the Manchester Creek Waste Water Treatment Plant for July was 9.5 million gallons per day (MGD).

This is an increase from July 2016 daily flow which was 9.2 MGD and increase from July 2015 daily flow which was of 9.0 MGD.

MGD

22.7 MGD

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

2:24

244

seconds

minutes

88

Hold time

Hold less than 90 seconds strategic goal

not on track

New Twitter followers

Talk time

Talk less than 2:30 minutes strategic goal

on track

6

Goal: Provide high quality economic development services Open for Business Customers 900

805

800

735

718

751 677

700 600 500

Maintain or increase Open for Business usage

400 300

222

200

strategic goal

117

on track

YTD

100 0 2011-2012

200 new jobs by 6/30/2018 strategic goal



2012-2013

2013-2014

120

Jobs created Open for Business

2014-2015

306

Permits issued

2015-2016

2016-2017

2017-2018 YTD

$21

million valuation of permits

621

Building inspections

On the track at the UCI BMX

World Championships, held July 25—30, 2017. The estimated direct economic impact of the Championships on Rock Hill was $19.2 million.

Host a major sports event in Rock Hill strategic goal

 Photo credit: Craig Dutton.

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Goal: Create a vibrant Knowledge Park area

Knowledge Park

July

Facebook Likes

18,844 July

Old Town Events

3

5.4%

10% Increase in site traffic

Increase over June 2017

strategic goal



YTD

3

20 Old Town events a year strategic goal



Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.

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Active Prospects

$342 million

Potential Investment

1,967

Potential New Jobs

Encourage the development of spec buildings strategic goal on track

Riverwalk spec building is under construction.

8

Goal: Create a vibrant Knowledge Park area

Seven single-family homes are planned for a 1.29 acres site at 507 East Main Street. Property is under contract to CityView Builders and Services. Construction should start in Fall 2017.

Attract and support residential construction in Old Town strategic goal on track

Goal: Support the study and development of key city corridors

$15.4

$2.9

million Galleria

million Saluda

Cherry Rd See $1 million in new development

Galleria See $1 million in new development

Saluda See $1 million in new development

strategic goal

strategic goal





$20.3

Permit Activity since August 2016 12 Month Rolling Total

million Cherry Rd

strategic goal



9

Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability

6

4

15

80%

Voluntary compliance rate

Rehabilitations

Demolitions

Neighborhood meetings

20

30

175

66%

Neighborhood meetings

Voluntary Compliance

strategic goal

strategic goal

on track

on track

Rehabilitations strategic goal not on track

Demolitions strategic goal on track

The majority of open code enforcement cases are classified as a “Nuisance”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles.

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Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride

Engagement

July

June

101,798

77,473

10%

Website Visits

increase in social media engagement strategic goal

July

Facebook Likes

on track

5.4%

4,702

increase over June 2017

Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages

381

Therapeutic Recreation participants

Provide opportunities for special populations strategic goal

on track

Add 30 OWLs club members strategic goal on track

182

OWLS Club participants

Develop opportunities for all residents strategic goal



Summer Camps were going strong in July for PRT. “Discovery Quest at Fewell Park” (top left) got a visit from RHFD and at Emmitt Scott Recreation Center, campers got outside and got “nerdy” at the “Crave Fun in the Summer Sun” camp.

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City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12