January 2019 Monthly Performance Report

January 2019 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives.

Serving embodies our commitment to the community. The City provides a number of important core services— services that promote a livable and safe community. We provide innovative and efficient service solutions for our customers.

Engaging represents our responsibility to actively communicate and connect with our residents. Placing an emphasis on public trust, inclusivity, and empowerment we are focused on moving Rock Hill from a successful to a significant city.

Growing encompasses our pledge to work together to encourage balanced growth in our community. Individual success and a vibrant, sustainable local economy are vital to our shared prosperity.

This report provides monthly performance data on the City’s ongoing key metrics. This is intended to give a monthly overview of progress that has been made on the City’s strategic goals. For more detailed information on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency.

Serving Average Public Safety Response Time (in minutes) Police

Fire

3.13

7.12

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We target Police and Fire to be under 4.7 minute average response time.

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Response times are measured so that the data is comparable to other jurisdictions.

Violent and Property Crime December 2016 to January 2019 

Violent and property crimes trending down over the five-year average.

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The City faces a State-wide challenge of scheduling new recruits to attend the State-run Criminal Justice Academy.

Serving 

Resource Education & Development Initiative (REDI) targets a specific neighborhood, Catawba Terrace, with additional resources appropriate to that neighborhood’s needs.

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Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.

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Target for voluntary compliance is 75%, both in the city as a whole and the REDI neighborhood.

Utilities Call Center—Wait Time

Voluntary Compliance City

REDI Neighborhood

85%

100%

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Utilities are in the process of updating to new meters.

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Hold times have been above the target range for 30 of the last 31 months.

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Customers have experienced longer hold times due to the following: ▪Questions related to meter installations.

▪More complex calls from customers.

▪Wait time was affected by the addition of new staff.

Utilities—Electric Reliability 

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2

System Average Interruption January 2019 Duration Index (SAIDI) SAIDI measures the system-wide 116.45 Minutes average power outage duration per customer.

The SAIDI target is less than 160.18 minutes.

Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.

‘REC in a Box’ Participants 

Recreation, Education and Community (REC) in a Box is a new program for FY2019.

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A baseline of January 2019 number of 241 Participants events is established to create a future target.

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Parks, Recreation & Tourism (PRT) will bring the fun to residents.

Engaging Old Town Events December 2016 to January 2019 

Rock Hill sponsors and supports Old Town and sports tourism events throughout the city.

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Over the last 12 months, there have been 36 “Only in Old Town”, City-sponsored events.

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The target for Old Town events is two events each month.

Outreach 

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Therapeutic Recreation Program Participants January 2019—60 participants Target—Increase by 5% each year (on track)

Outreach efforts are measured in part with a count of website visits and “Only in Old Town” Facebook likes.

We tailor our message to offer web content that translates into a format that will best reach the community.

PRT targets programs for special populations providing meaningful experiences through leisure activities for children and adults who are disabled.

3

Growing

Plan Review Time

Knowledge Park 

The Knowledge Park Initiative is an economic development strategy for bringing jobs, businesses, residents and activities to the center of Rock Hill.

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A public engagement effort resulted in the Knowledge Park Action Plan (details at knowledgeparkrocks.com)

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The majority of strategic goals for Knowledge Park are project based and long-term.

Concept of University Center Wayfinding, January 2019

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Strategic goal to deliver City services that enhance safety and efficiency for the business community.

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Plan review time for new commercial buildings and civil constructions target is less than seven business days.

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For more details, see the Development Activity Report compiled by Planning at cityofrockhill.com/ departments/planning-and-development

Private Investment in Corridors 

Strategic goals are as follows: ▪ Support private development in the Albright/Saluda Corridor.

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▪ Identify and study the next key Corridor (tentatively, South Anderson).

Target is $1 million in new private investment in the Saluda corridor annually.