January 2017 Monthly Performance Report

Monthly Performance Report January 2017

Goal: Provide high quality public safety and judicial services Detective Tripp and Officer Peek presented a plaque January 30 to Kendra and Terri of the Rock Hill Krispy Kreme store for their support in 2016 of Rock Hill Police Department's “Cops on the Roof” project supporting Special Olympics.

Engage citizens & communicate current initiatives strategic goal

on track

70% within 5 minutes National average— 4 minutes 35 seconds

strategic goal

on track

Goal: Provide high quality public safety and judicial services

Crime Stats

January

Violent Crimes

43

49

36

Property Crimes

273

289

245

Warrants

January

Received

209

225

162

Served

165

198

138

Court Cases New Disposed/Discharged Priority 1 Call Response Times National averages— • 43% response within 4 minutes • 93% response within 8 minutes

December November

December November

January

December

764

711

Disposed/ Discharged exceed New strategic goal

1,274

1,077 January

Fire Calls

90%

Medical Calls

90%

on track

90% Priority 1 Fire Calls within 5 minutes strategic goal on track

90% Priority 1 Medical Calls within 5 minutes strategic goal on track

Goal: Provide high quality public safety and judicial services

3 Residential fires

Below 0.9 fire incidents per 1,000 strategic goal on track

261 Commercial inspections

823 Children educated

0.7 12 Month Rolling Average

Fire Incident Rate

100%

90%

inspected annually

contained to room of origin

strategic goal

strategic goal

on track

not on track

Educate over 7,000 students

Reach out to over 8,238 citizens

strategic goal

on track

strategic goal on track

Fire Incident Rate— .90 incidents per 1,000

67% Fires contained to room of origin

689 Adults contacted about fire safety

4

Goal: Provide high quality public works and stormwater services

100%

161

Potholes Repaired within 2 days

Miles of streets swept MS-4 Requirement clean basins strategic goal

on track

20

36

CORH Traffic signs installed

Utility cuts Repaired

100% Pothole work orders completed in 2 days strategic goal

on track

Update all City owned street signs by 6/30/2018

strategic goal not on track

Goal: Provide high quality parks, recreation and tourism services

Total Users

January

Parks

45,015

24,941

81,020

Recreation Centers

14,429

48,325

15,828

December* November

Develop parameters for downtown business incentives strategic goal on track

Buildings on Caldwell and Hampton Streets are being improved with incentives related to permit fees and faรงade improvements. *December recrea on number includes Christmas parade a endance

5

Goal: Provide high quality electric, water and sewer services 59.48

150.35

99.99%

min

min

ASAI— System was available

CAIDI—Avg

SAIDI—Avg Interruption duration

customer interruption

Less than 142.16 minutes SAIDI

Less than 74.74 minutes CAIDI

Electric Service

on track

on track

on track

2017

Wastewater

Raw Water

16.7 MGD

Finished Water

15.4 MGD

The average daily flow of the Manchester Creek Waste Water Treatment Plant for January was 11.1 million gallons per day (MGD). This is a decrease from January 2016 of 12.6 MGD and increase from January 2015 of 10.5 MGD.

Average

Water Flow

strategic goal

strategic goal

strategic goal

January

99.95% ASAI

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

2:13

2:27

Hold time

Talk time

107 Hold less than 90 seconds strategic goal

not on track

New Twitter followers

Talk less than 2:30 mins strategic goal

on track

6

Goal: Provide high quality economic development services Maintain or increase Open for Business usage strategic goal on track

YTD

200 new jobs by 6/30/2018 strategic goal

77 Jobs created Open for Business

295 Permits issued

$42 million valuation of permits

729 Building inspections

Develop publicly and privately owned business parks strategic goal

RHEDC continues to research future spec building sites. There have been two site visits, three request for information and one letter of intent to purchase.

7

Goal: Create a vibrant Knowledge Park area

Knowledge Park

January

Facebook Likes

15,851

7.7%

10% Increase in site traffic

Increase over June 2016

strategic goal on track

January

Old Town Events

1

YTD

47

20 Old Town events a year strategic goal

Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.

19

$469

Active Prospects

million

Potential Investment

3,446 Potential New Jobs

Attract and support residential construction in Old Town strategic goal on track

Site work is being completed at 108 Main. The project will include 89 apartment units.

8

Goal: Create a vibrant Knowledge Park area

Promote Knowledge Park as a vibrant mixed-use area

The second floor of 202 East Main street is ready for lease, offering modern office space for knowledge economy businesses.

strategic goal on track

Goal: Support the study and development of key city corridors

Permit Activity since February 2016 12 Month Rolling Total

$17.6

$28.8

$3.4

million Cherry Rd

million Galleria

million Saluda

Cherry Rd See $1 million in new development

Galleria See $1 million in new development

Saluda See $1 million in new development

strategic goal

strategic goal

strategic goal

on track

on track

on track

9

Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability

16

74%

3

1

Rehabilitations

Demolitions

Neighborhood meetings

30

175

66%

Demolitions strategic goal

Neighborhood meetings

Voluntary Compliance

on track

strategic goal

strategic goal

on track

on track

20 Rehabilitations strategic goal not on track

Voluntary compliance rate

Voluntary compliance rate— 70%

The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.

10

Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride

Engagement

January

December 10%

Website Visits

65,778

increase in social media engagement

59,523

strategic goal

January

Facebook Likes

3,916

on track

23% 51% increase over June 2016

Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages

728 Therapeutic Recreation participants

Provide opportunities for special populations strategic goal

on track

Add 30 OWLs club members strategic goal on track

126 OWLS Club participants

Offer alternative sport opportunities strategic goal on track

River Park gets an improved kayak/ canoe launch.

11

City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12