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Serving
REDI & Voluntary Code Compliance
• Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added in FY2022.
• Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
Voluntary Compliance
City REDI Neighborhoods
93% 86%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers
Utilities customers have new options for conducting business with the City.
• Curbside Service
• By Phone
• Online
• Bank Draft
• Drive Thru
These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability
• System Average Interruption Duration Index (SAIDI) measures the system-wide average power outage duration per customer.
February 2023
Rock Hill SAIDI 114.3 minutes
• The SAIDI target for Rock Hill is less than 145.87 minutes.
• US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 255 Minutes (2019).
‘REC in a Box’ Participants
• Recreation, Education and Community (REC) in a Box began in FY2019.
• COVID-19 has greatly impacted all Parks, Recreation & Tourism (PRT) programs including REC in a Box.
February 2023
265 Participants
• REC in a Box restarted programs in June 2020, after the initial COVID-19 shutdown.
