February 2021 Monthly Performance Report

February 2021 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives.

Serving embodies our commitment to the community.

Engaging represents our responsibility to actively communicate and connect with our residents.

Growing encompasses our pledge to work together to encourage balanced growth in our community.

This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/ transparency.

Serving Public Safety Response Time (minutes) Police

Fire

3.5

n/a

Fire response time for February 2021 has been affected by a change in dispatching software.

COVID-19 Related Milestones • •

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Violent and Property Crimes February 2019 to February 2021 •

Rock Hill saw some initial changes in the types of crimes encountered by law enforcement with COVID-19 community response actions, most notably a decrease in property crime.

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RHPD continues work on the creation of a Citizen Review Board to include residents in review of Police incidents.

March 13, 2020 —Initial Governor’s declaration of State of Emergency March 15—State closure of public schools March 17—State closure of bars and restaurants for dine-in customers March 20—Governor’s second declaration of State of Emergency April 3—State closure of non-essential businesses April 7—Statewide Home or Work Order May 3—State authorize reopening—outdoor dining May 11—State authorize reopening—indoor dining May 12—Some PRT facilities opened; reservations required June 15—City Hall (limited) reopening, employees working remotely return to office July 10—Rock Hill local face covering emergency ordinance goes into effect September 14—Rock Hill local face covering extended indefinitely.

January 22, 2021—Rock Hill Piedmont Community Vaccination Clinic opens.

Serving Voluntary Compliance

REDI & Voluntary Code Compliance •

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Resource Education & Development Initiative (REDI) target specific neighborhood Catawba Terrace with additional resources appropriate to neighborhood needs.

Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.

City

REDI Neighborhood

94%

100%

Target for voluntary compliance is 75%, both in the city as a whole and the REDI neighborhood.

Call Center— Wait Time •

Utilities is in the final stage of updating all customers to new meters.

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Customers in February were affected by the following: ▪ Utility disconnections resumed on June 15.

▪ Customers encouraged to use online options.

Utilities—Electric Reliability •

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System Average Interruption Duration Index (SAIDI) measures the system-wide average power February 2020 outage duration per SAIDI customer.

133.86 Minutes The SAIDI target is less than 160.18 minutes.

Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.

‘REC in a Box’ Participants • •

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Recreation, Education and Community (REC) in a Box began in FY2019.

COVID-19 has February 2020 greatly impacted 0 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.

Engaging Rock Hill Piedmont COVID-19 Vaccine Clinic In February 2021, the City of Rock Hill, Piedmont Medical Center, continued to vaccinate those that qualify for the 1a phase. This phase includes 70+ year olds, regardless of health status or preexisting conditions, which was dropped to 65+ year olds, on February 8. For more details on who qualifies for the 1a phase visit https://scdhec.gov/covid19/covid-19-vaccine.

COVID-19 Vaccine Clinic Dashboard A dashboard, seen below reflecting February 26th data, has been created by York County to report out on the vaccines administered in the community clinic.

COVID-19 & Tax Revenue February 2021 revenues continue to reflect recovery from the impact of the coronavirus response in South Carolina. Revenues improved slightly over January performance. Rock Hill Finance continues to carefully monitor revenue numbers and adjust expenditures as necessary to stay within budget. Utility collections continued at a 99% collection rate again in February 2021. The number of customers requiring payment arrangements rose from 259 in January to 361 (1% of total customers) in February with 67% citing COVID 19 as a reason for experiencing financial hardship. This increase in likely related to higher Winter season bills. During the mild weather months of Spring collections staff will work to get customers back on track before the hotter months of Summer when utility costs tend to be higher. Revenue from Sports Tourism continue to be impacted by COVID. Overall Hospitality tax fund collections are about 92.6% of the prior year, with restaurant tax at 97.4% and hotel tax at 73.0%. Pre-COVID, the expectation in the Hospitality Tax Fund was 8% due to the opening of the Sports and Event Center. H-Tax expenses are being adjusted accordingly, primarily through reduced seasonal staff expenses, to stay within budget overall. The City will continue to monitor the changing circumstances of the public health response and its impact on the City finances.

Therapeutic Recreation Participants February 2020

38 program participants 3

Growing

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Private Investment

Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor

Plan Review Time

Scentsy East Coast Distribution Center In February, it was announced that the Scentsy, a fragrance products distributor, will add hundreds of jobs to the area when it locates it’s East Coast distribution center in Rock Hill.

This facility is scheduled to begin operation in Summer 2021.

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