December 2017 Monthly Performance Report

Monthly Performance Report December 2017

Goal: Provide high quality public safety and judicial services Engage the public on a regular basis strategic goal

on track

Sergeants Chavis and Johnson led Civilian Response to Active Shooter Training to 50 church leaders and civilians on December 4.

70% within 5 minutes strategic goal

on track

Goal: Provide high quality public safety and judicial services

Crime Stats Violent Crimes Property Crimes

December

November

2% Reduction in Violent Crime (Five Year Average) strategic goal not on track

37

32 1% Reduction in Property Crime (Five Year Average) strategic goal

294

216

Warrants

December

November

October

Received

223

263

273

Served

181

231

233

Court Cases New

Priority 1 Call Response Times Average Response Time to Priority One Calls—4.7 minutes

December November

695

Disposed/Discharged

Fire Calls Medical Calls

not on track

689

730 617 December

82% 82%

Disposed/ Discharged exceed New strategic goal not on track

90% Priority 1 Fire Calls within 5 minutes strategic goal not on track

90% Priority 1 Medical Calls within 5 minutes strategic goal not on track

Goal: Provide high quality public safety and judicial services

3 Residential fires

397 Commercial inspections

838 Children contacted about fire safety

Below 0.9 fire incidents per 1,000 strategic goal not on track

0.6 12 Month Rolling Average

Fire Incident Rate

100%

90%

inspected annually

contained to room of origin

strategic goal

strategic goal

on track

on track

Educate over 7,000 students

Reach out to over 8,238 citizens

strategic goal

on track

strategic goal on track

Fire Incident Rate— 3.62 fire incidents per 1,000

100% Residential Fires contained to room of origin

466 Adults contacted about fire safety

4

Goal: Provide high quality public works and stormwater services

100%

144

Potholes Repaired within 2 days

Miles of streets swept MS-4 Requirement clean basins strategic goal

on track

80

23

CORH Traffic signs installed

Utility cuts Repaired

100% Pothole work orders completed in 2 days strategic goal on track

Update all City owned street signs by 6/30/2018

strategic goal

Goal: Provide high quality parks, recreation and tourism services

Total Users

December

November

October

Parks

35,330

43,121

107,962

Recreation Centers

12,368

14,493

15,503

Hold major tourism events at Glencairn Garden strategic goal on track

Santa draws a crowd with antlers for Story with Santa in the Garden, at Glencairn Garden on December 2 as a part of the ChristmasVille festivities.

5

Goal: Provide high quality electric, water and sewer services 2.52

121.24

99.99%

min

min

customer interruption

ASAI— System was available

Less than 85.26 minutes CAIDI

99.95% ASAI

strategic goal

strategic goal

not on track

on track

CAIDI—Avg

SAIDI—Avg Interruption duration

Electric Service

Less than 162.08 minutes SAIDI strategic goal

on track

Wastewater

2017

December

Raw Water

17.4

Finished Water

16.9

Average

Water Flow

The average daily flow of the Manchester Creek Waste Water Treatment Plant for December was 9.7 million gallons per day (MGD). This is an increase with the December 2016 daily flow which was 9.0 MGD and an decrease from December 2015 daily flow which was also 13.6 MGD.

MGD

MGD

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

367

2:36

seconds

minutes

49

Hold time

Hold less than 90 seconds

New Twitter followers

Talk time

Talk less than 2:30 minutes

strategic goal

strategic goal

not on track

not on track

6

Goal: Provide high quality economic development services

Maintain or increase Open for Business usage strategic goal on track

200 new jobs by 6/30/2018 strategic goal

144 Jobs created Open for Business

244 Permits issued

$14.6 million valuation of permits

378 Building inspections

On December 15, the Charlotte Business Journal highlighted Economic Development projects in York County in a spread; top of this list was Rock Hill’s Knowledge Park and the future indoor athletic complex.

Support RHEDC as a key economic leadership organization strategic goal on track

7

Goal: Create a vibrant Knowledge Park area

Knowledge Park

December

Facebook Likes

18,563

3.8%

10% Increase in site traffic

Increase over June 2017

strategic goal not on track

December

Old Town Events

2

YTD

15

20 Old Town events a year strategic goal on track

Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.

16

$667

Active Prospects

million

Potential Investment

3,270 Potential New Jobs

Manage and support Old Town Events strategic goal

on track

All sorts of characters came out for ChristmasVille.

8

Goal: Create a vibrant Knowledge Park area Santa had his work cut out for him, trying to win over some tough customers. The ChristmasVille Cookies and Cocoa with Santa event may have helped.

Manage and support Old Town Events strategic goal

on track

Goal: Support the study and development of key city corridors

$15 million Cherry Rd

$0

$27K

Galleria

Saluda

Cherry Rd See $1 million in new development

Galleria See $1 million in new development

Saluda See $1 million in new development

strategic goal

strategic goal

strategic goal

Permit Activity FY2018 YTD

not on track

not on track

9

Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability

10

0

3

Rehabilitations

YTD 13

Demolitions YTD 15

20

30

175

66%

Rehabilitations

Demolitions

strategic goal on track

strategic goal

Neighborhood meetings

Voluntary Compliance

strategic goal

strategic goal

on track

on track

on track

Neighborhood meetings

YTD 97

84% Voluntary compliance rate

The majority of open code enforcement cases are classified as a “Nuisance”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles.

10

Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride

Engagement

December

November 10%

Website Visits

55,591

increase in social media engagement

60,100

strategic goal

on track

December

Facebook Likes

5,169

21% increase over June 2017

Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages

170 Therapeutic Recreation participants

Provide opportunities for special populations strategic goal

on track

Ice sculptors had to work fast in the unseasonably warm weather at ChristmasVille’s Ice Sculpture Demonstration on December 3.

Add 30 OWLs club members strategic goal on track

147 OWLS Club participants

Provide artistic and cultural programs that are co-sponsored

by City partners strategic goal

on track

11

City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12