April 2022 Monthly Performance Report

April 2022 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives.

Serving embodies our commitment to the community.

Engaging represents our responsibility to actively communicate and connect with our residents.

Growing encompasses our pledge to work together to encourage balanced growth in our community.

This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency

Serving

Public Safety Response Time Police

Fire

3.3 minutes

6.8 minutes

Violent Crime April 2020 to April 2022

The local rate of violent crime follows the national trend of increased violent crime at began in 2020. While incidents of suspected murder get significant media coverage, “aggravated assault” charges drive the violent crime number. In 2020, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.

Serving REDI & Voluntary Code Compliance •

•

Voluntary Compliance

Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added for FY2022.

Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.

City

REDI Neighborhoods

99%

100%

Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.

Serving Customers Utilities customers have new options for conducting business with the City.

• By Phone • Online • Bank Draft • Drive Thru • Park and Serve These options encourage customer to access customer service remotely and reduce trips into the City Hall building.

Utilities—Electric Reliability •

• •

2

System Average InterrupApril 2022 tion Duration Index (SAIDI) measures the system-wide Rock Hill SAIDI average power outage du74.55 minutes ration per customer.

The SAIDI target for Rock Hill is less than 145.87 minutes.

US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 255 Minutes (2019).

‘REC in a Box’ Participants • •

•

Recreation, Education and Community (REC) in a Box began in FY2019.

COVID-19 has April 2022 greatly impacted 488 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.

Engaging Earth Day Rock Hill Clean & Green and Park, Recreation & Tourism joined forces to teach Winthrop University’s Macfeat program the importance of keeping the Earth clean and how to recycle as well as use grabbers and play at Miracle Park.

Rock Hill Parks Foundation Through a combination of intense focus and outright delight, PRT staff hosted the annual Parks Foundation fundraiser in Fountain Park. Check out the Parks Foundation here—https://www.cityofrockhill.com/ departments/parks-recreation-tourism/more/parks-recreation-tourism/rock-hill-parks-foundation 3

Growing

•

Private Investment

Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor

Planning Permits

Everything Trucks On April 30, the City of Rock Hill showed off the City’s coolest vehicles for Come-See-Me Festival’s Everything Truck event at First Baptist Church.

4