September 2017 Monthly Performance Report

Monthly Performance Report September 2017

Goal: Provide high quality public safety and judicial services

Engage the public on a regular basis strategic goal

on track

Rock Hill Police Department visit with Mrs. Rowe’s Third grade class at Ebenezer Ave School (top left) and the Fourth and Fifth grade Gifted and Talented student from Independence Elementary School.

70% within 5 minutes strategic goal

on track

Goal: Provide high quality public safety and judicial services

Crime Stats

September

August

July

Violent Crimes

43

34

45

Property Crimes

257

316

331

Warrants

September

August

July

Received

270

264

239

Served

260

246

215

Court Cases New Disposed/Discharged Priority 1 Call Response Times Average Response Time to Priority One Calls—4.7 minutes

September

August

758

920

740

820 September

Fire Calls

80.5%

Medical Calls

81.6%

Disposed/ Discharged exceed New strategic goal not on track

90% Priority 1 Fire Calls within 5 minutes strategic goal not on track

90% Priority 1 Medical Calls within 5 minutes strategic goal not on track

Goal: Provide high quality public safety and judicial services

4

Residential fires

465

Commercial inspections

820

Children educated

Below 0.9 fire incidents per 1,000 strategic goal

on track

0.5

12 Month Rolling Average

Fire Incident Rate

100%

90%

inspected annually

contained to room of origin

strategic goal

strategic goal

on track

not on track

Educate over 7,000 students

Reach out to over 8,238 citizens

strategic goal

on track

strategic goal on track

Fire Incident Rate— 3.62 fire incidents per 1,000

75%

Fires contained to room of origin

530 Adults contacted about fire safety

4

Goal: Provide high quality public works and stormwater services

100%

357

96

Potholes Repaired within 2 days

Miles of streets swept MS-4 Requirement clean basins strategic goal

on track

20

CORH Traffic signs installed 100%

Utility cuts Repaired

Update all City owned street signs

Pothole work orders completed in 2 days

by 6/30/2018

strategic goal

strategic goal on track

not on track

Goal: Provide high quality parks, recreation and tourism services

Total Users

September

August

July

Parks

108,112

79,341

55,431

Recreation Centers

13,655

13,735

25,063

Increase the number of seniors in the OWLS Club strategic goal on track

The annual Senior Health Fair at Boyd Hill Center offered information from health-related providers and Emmett Scott’s Seniorcise class demonstrates their skills.

5

Goal: Provide high quality electric, water and sewer services 32.25

customer interruption

ASAI— System was available

Less than 85.26 minutes CAIDI

99.95% ASAI

strategic goal

strategic goal

min

CAIDI—Avg

SAIDI—Avg Interruption duration

Electric Service

Less than 162.08 minutes SAIDI strategic goal

Raw Water

Average

Water Flow

Finished Water

on track

on track

on track

September

99.93%

81.21

min

2017

Wastewater

22.6

The average daily flow of the Manchester Creek Waste Water Treatment Plant for September was 9.7 million gallons per day (MGD). This is an increase from September 2016 daily flow which was 9.2 MGD and an increase from September 2015 daily flow which was also 9.1 MGD.

MGD

21.5 MGD

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

2:41

535

seconds

minutes

121

Hold time

Hold less than 90 seconds strategic goal

not on track

New Twitter followers

Talk time

Talk less than 2:30 minutes strategic goal

on track

6

Goal: Provide high quality economic development services Open for Business Customers 900

805

800

735

718

751 677

700 600

Maintain or increase Open for Business usage

500 400 300

222

200

363

YTD

strategic goal on track

100 0 2011-2012

200 new jobs by 6/30/2018 strategic goal



2012-2013

2013-2014

143

Jobs created Open for Business

2014-2015

294

Permits issued

2015-2016

2016-2017

$15.9

2017-2018 YTD

414

million valuation of permits

Building inspections

Promote and market Rock Hill has businessfriendly strategic goal

 The Rock Hill Economic Development Corporation has been highly encouraging member to actively post on RHEDC social media. To the left is the September “Social Media Post of the Month”.

7

Goal: Create a vibrant Knowledge Park area

Knowledge Park

September

Facebook Likes

18,266 September

Old Town Events

1

2.1%

10% Increase in site traffic

Increase over June 2017

strategic goal

YTD

7

on track

20 Old Town events a year strategic goal on track

Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.

18

Active Prospects

$343 million

Potential Investment

Manage and Support Old Town Events

1,967

Potential New Jobs

The 2017 Walk to End Alzheimer’s made its way to Old Town on September 30. Many showed out to support a great cause!

strategic goal on track

8

Goal: Create a vibrant Knowledge Park area

Encourage the Development of spec buildings strategic goal on track

The Business Parks have been working with prospective businesses, sending out proposals to entice additional prospects and constructing a new building out at Riverwalk.

Goal: Support the study and development of key city corridors

$34

Permit Activity since October 2016 12 Month Rolling Total

$15

$3

million Cherry Rd

million Galleria

million Saluda

Cherry Rd See $1 million in new development

Galleria See $1 million in new development

Saluda See $1 million in new development

strategic goal

strategic goal





strategic goal



9

Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability

2

6

YTD 10

Demolitions YTD 12

20

30

Rehabilitations

Rehabilitations strategic goal on track

Demolitions strategic goal on track

16

Neighborhood meetings

YTD 51

85%

Voluntary compliance rate

175

66%

Neighborhood meetings

Voluntary Compliance

strategic goal

strategic goal

on track

on track

The majority of open code enforcement cases are classified as a “Nuisance”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles.

10

Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride

Engagement

September

Website Visits

August

65,500

10% increase in social media engagement

71,802

strategic goal

September

Facebook Likes

4,976

on track

16% increase over June 2017

Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages

215

Therapeutic Recreation participants

Provide opportunities for special populations

Add 30 OWLs club members

strategic goal

on track

The Fall Rolling in Rock Hill event on September 16 got 15 houses painted.

strategic goal on track

163

OWLS Club participants

Paint homes through Rolling in Rock Hill strategic goal

ď ?

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City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12