February monthly report

Monthly Performance Report February 2016

Goal: Provide high quality public safety and judicial services The Rock Hill Police Department contin u ed to focus on community engagement in February.

RHPD officers and area youth participated in “Got Game,” an evening of computer games, board games, and other activities at the York County Library main branch.

National average— 4 minutes 35 seconds

Goal: Provide high quality public safety and judicial services February

January

Property Crimes

240

213

Violent Crimes

24

25

February

January

Received

114

96

Served

34

25

February

January

New

1,120

1,064

Disposed/Discharged

1,500

1,000

Fire Calls

4:51

Medical Calls

5:34

National averages— • 43% response within 4 minutes • 93% response within 8 minutes

Goal: Provide high quality public safety and judicial services

8

411

88%

.89

Residential fires

Commercial inspections

Fires contained to room of origin

Fire incident Rate (YTD)

Fire Incident Rate— .90 incidents per 1,000

The Fire Department earned a Class

1 ISO rating for fire protection.

Effective in February, homeowners throughout Rock Hill saw a decrease in their homeowners insurance premiums.

Goal: Provide high quality public works and stormwater services

107 Miles of streets swept

168

23

Potholes repaired

Utility cuts repaired

129 CORH Street signs installed

Goal: Provide high quality parks, recreation and tourism services Parks, Recreation and Tourism h osted th eir ann u al Daddy Daughter Dance in February. This was the most successful dance yet! Over 440 participants attended this year.

The theme was “Under the Sea”.

February

January

Parks

44,118

35,424

Recreation Centers

12,003

11,923

Goal: Provide high quality electric, water and sewer services

25 min

61.7 min

SAIDI—Avg

CAIDI—Avg

interruption duration

customer interruption

99.94%

12.4 MGD

System was available

WWTP Average flow

February

Raw Water

15.6 MGD

Finished Water

14.3 MGD

Water filter plant average daily flows from February 2015 are similar— 15.73 MGD raw and 14.6 MGD finished

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

52 sec

2:18

Hold time

Talk time

100

126

Service requests

New Twitter followers

Goal: Provide high quality economic development services

64

Business helped this month

Economic and Urban Development sought feedback from RHEDC on the rezoning of the Bleachery site from industrial to mixed-use in anticipation of progress with the master developer.

Goal: Create a vibrant Knowledge Park area February

January

Facebook Likes

13,737

13,610

Old Town Events

2

1

249 runners participated in the second annual Krispy Kreme Race w h ich r aised m on ey for th e Ear ly Lear n in g Partnership of York County. This nonprofit supports early literacy in children under five years old.

Goal: Contribute to the success of the community’s business parks

The Rock Hill Economic Development Corporation is in the preliminary stage of negotiating a contract with Scannell to develop a new business park off of Springdale Road.

Goal: Provide for a coordinated transportation system that supports the City’s growth goals

City staff spent the month of February working on the County Fund (C-Fund) and General Fund (G-Fund) paving lists. These lists determine which roads will be paved this spring and summer. Bids are being accepted through the end of March.

Goal: Support the study and development of key city corridors

Planning staff continue to make progress on the next key corridor study. Stakeholder meetings have been held with neighborhood representatives and business owners in the Albright/Saluda Road corridor. Feedback from these meetings will be incorporated into a public meeting on April 12th to get further community input.

Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability

8

5

20

Rehabilitations

Voluntary Demolitions

Neighborhood meetings

83% Voluntary compliance rate

Voluntary compliance rate— 70%

Housing and Neighborhood Services staff h ave been w or kin g through the potential incident list from the January windshield survey.

Over 1,220 potential citations were marked and 582 citations have been issued.

Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride

February

January

Website Visits

58,744

59,041

Facebook Likes

2,251

2,147

For the City’s website, 48% are desktop users, 44% are mobile users, and 8% are tablet users

Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages

243

65

Senior participants

OWLS Club participants

The City of Rock Hill Community Relations Council and Parks, Recreation & Tourism worked with community partners for a number of events—Martin Luther King, Jr. Interfaith Prayer Breakfast (676 participants), Black History Month Celebration (346 participants), and A Conversation with the Friendship 9 (100 participants).

531 Therapeutic Recreation participants

City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com