December 2016 Monthly Report

Monthly Performance Report December 2016

Goal: Provide high quality public safety and judicial services

RHPD David Patrol uses Facebook to wish Rock Hill residents a Merry Christmas.

Inform community of activities using social media strategic goal

on track

Officers Carr and Kunde were sworn in December 12 by Mayor Doug Echols as Chief Watts witnessed at City Hall.

70% within 5 minutes National average— 4 minutes 35 seconds

strategic goal

on track

Goal: Provide high quality public safety and judicial services

Crime Stats

December November

October

Violent Crimes

49

36

30

Property Crimes

289

245

242

Warrants

December November

October

Received

225

162

153

Served

198

138

152

Court Cases New

711

Disposed/Discharged Priority 1 Call Response Times National averages— • 43% response within 4 minutes • 93% response within 8 minutes

December November

699

Disposed/ Discharged exceed New strategic goal

1,077

1,128 December

Fire Calls

86%

Medical Calls

86%

on track

90% Priority 1 Fire Calls within 5 minutes strategic goal on track

90% Priority 1 Medical Calls within 5 minutes strategic goal on track

Goal: Provide high quality public safety and judicial services

2 Residential fires

Below 0.9 fire incidents per 1,000 strategic goal on track

241 Commercial inspections

821 Children educated

0.77 12 Month Rolling Average

Fire Incident Rate

100%

90%

inspected annually

contained to room of origin

strategic goal

strategic goal

on track

not on track

Educate over 7,000 students

Reach out to over 8,238 citizens

strategic goal

on track

strategic goal on track

Fire Incident Rate— .90 incidents per 1,000

50% Fires contained to room of origin

694 Adults contacted about fire safety

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Goal: Provide high quality public works and stormwater services

100%

177

Potholes Repaired within 2 days

Miles of streets swept MS-4 Requirement clean basins strategic goal

on track

39

13

CORH Traffic signs installed

Utility cuts Repaired

100% Pothole work orders completed in 2 days strategic goal

Update all City owned street signs

on track

not on track

strategic goal

Goal: Provide high quality parks, recreation and tourism services

Total Users

December* November

October

Parks

24,941

81,020

108,807

Recreation Centers

48,325

15,827

15,828

Manage and support Old Town events strategic goal

on track

Children and adults enjoyed ChristmasVille in Old Town.

*December recrea on number includes Christmas parade a endance

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Goal: Provide high quality electric, water and sewer services 170

89

99.97%

min

min

ASAI— System was available

CAIDI—Avg

SAIDI—Avg Interruption duration

customer interruption

Less than 142.16 minutes SAIDI

Less than 74.74 minutes CAIDI

Electric Service

2015

2016

Raw Water

15.4 MGD

15.3 MGD 16.6 MGD

Finished Water

14.2 MGD

14.3 MGD 15.4 MGD

Average

Water Flow

on track

on track

on track

December

strategic goal

strategic goal

strategic goal

2014

99.95% ASAI

Wastewater The average daily flow of the Manchester Creek Waste Water Treatment Plant for December was 9.1 million gallons per day (MGD). This is a decrease from December 2015 of 14.3 MGD and December 2014 of 9.9MGD.

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

2:11

2:28

Hold time

Talk time

68 Hold less than 90 seconds strategic goal

not on track

New Twitter followers

Talk less than 2:30 mins strategic goal

on track

6

Goal: Provide high quality economic development services

Maintain or increase Open for Business usage strategic goal on track

200 new jobs by 6/30/2018 strategic goal

128 Jobs created Open for Business

231 Permits issued

$9.7 million valuation of permits

862 Building inspections

Sora Phelps Rock Hill, LLC and the City of Rock Hill are working on the design and lease agreement for the indoor sports facility to be built at University Center.

Continue development of the Bleachery site strategic goal

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Goal: Create a vibrant Knowledge Park area

Knowledge Park

December

Facebook Likes

15,806

7%

10% Increase in site traffic

Increase over June 2016

strategic goal on track

December

Old Town Events

4

YTD

46

20 Old Town events a year strategic goal

Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.

18

$498

Active Prospects

million

Potential Investment

2,343 Potential New Jobs

A second draft report has been received from Walker Parking Consultants on the assessment/redesign of the downCreate town parking system. The scope of a vibrant work will be broadened to inKnowledge Park clude recommendations on area enlarging the parking system strategic goal to cover new parking facilities on track to be built at University Center.

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Goal: Create a vibrant Knowledge Park area 139 Main is fully leased with all thirty-seven apartment units and one retail space to be occupied.

Additionally, Lat Purser and Associates and The Tuttle Company are completing site work at 108 East Main Street. The project will involve the construction of 89 apartment units.

Attract and support residential construction in Old Town strategic goal on track

Goal: Support the study and development of key city corridors

Permit Activity since January 2016 12 Month Rolling Total

$18.1

$13.8

$274

million Cherry Rd

million Galleria

thousand Saluda

Cherry Rd See $1 million in new development

Galleria See $1 million in new development

strategic goal

strategic goal

on track

on track

Saluda See $1 million in new development strategic goal not on track

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Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability

12

84%

1

2

Rehabilitations

Demolitions

Neighborhood meetings

30

175

66%

Demolitions strategic goal

Neighborhood meetings

Voluntary Compliance

on track

strategic goal

strategic goal

on track

on track

20 Rehabilitations strategic goal not on track

Voluntary compliance rate

Voluntary compliance rate— 70%

The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.

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Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride

Engagement

December November 10%

Website Visits

59,523

increase in social media engagement

60,190

strategic goal

December

Facebook Likes

3,855

on track

21% 51% increase over June 2016

Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages

53 Therapeutic Recreation participants

Provide opportunities for special populations strategic goal

on track

Add 30 OWLs club members strategic goal on track

189 OWLS Club participants

Offer alternative sport opportunities strategic goal on track

Fifty-six year old, Rock Hill native, Tony Herring logged his 10,000th mile for the year on the Giordana Velodrome track on December 21. Mr. Herring completed this as a aprt of the Velodrome’s Thousand Mile Challenge program.

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City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12