April 2017 Monthly Performance Report

Monthly Performance Report April 2017

Goal: Provide high quality public safety and judicial services Chief Watts (far left) and Mayor Echols (far right) with new officers sworn in April 20. From left to right: Officer Lembke, Officer Lindo, Officer Penuela, Officer Wiltcher, Officer Denton, Officer Sercu.

Engage citizens & communicate current initiatives strategic goal

on track

National average— 4 minutes 35 seconds

70% within 5 minutes strategic goal

on track

Goal: Provide high quality public safety and judicial services

Crime Stats

April

March

February

Violent Crimes

41

43

37

Property Crimes

269

251

261

Warrants

April

March

February

Received

188

204

212

Served

192

227

220

Court Cases

April

March

New

653

827

Disposed/Discharged

National averages—  43% response within 4 minutes  93% response within 8 minutes

Disposed/ Discharged exceed New strategic goal

1,163

1,213

Priority 1 Call Response Times

April

Fire Calls

90%

Medical Calls

91%

on track

90% Priority 1 Fire Calls within 5 minutes strategic goal on track

90% Priority 1 Medical Calls within 5 minutes strategic goal on track

Goal: Provide high quality public safety and judicial services Priority 1 Calls by Type July 2015 to April 2017

350

315

300 294 250 200 150 Priority 1 Calls "FIRE" 100 Priority 1 Calls "MEDICAL"

50 0

4

Residential fires

224

Commercial inspections

1,152 Children educated

Below 0.9 fire incidents per 1,000 strategic goal on track

0.59

12 Month Rolling Average

Fire Incident Rate

100%

90%

inspected annually

contained to room of origin

strategic goal

strategic goal

on track

not on track

Educate over 7,000 students

Reach out to over 8,238 citizens

strategic goal

on track

strategic goal on track

Fire Incident Rate— .90 incidents per 1,000

50%

Fires contained to room of origin

806 Adults contacted about fire safety

4

Goal: Provide high quality public works and stormwater services

100%

271

16

Potholes Repaired within 2 days

Miles of streets swept MS-4 Requirement clean basins strategic goal

on track

20

CORH Traffic signs installed 100%

Utility cuts Repaired

Update all City owned street signs

Pothole work orders completed in 2 days

by 6/30/2018

strategic goal

strategic goal

not on track

on track

Goal: Provide high quality parks, recreation and tourism services

Total Users

April

March

February

Parks

109,898

92,816

56,241

Recreation Centers

21,501

21,659

15,617

Increase the percentage of residents who rate City parks as excellent/ good strategic goal on track

Staff members play the Easter Bunny at Cherry Park ‌ minus the bunny ears ‌ for the Great Easter Egg Classic.

5

Goal: Provide high quality electric, water and sewer services 14.38

customer interruption

ASAI— System was available

Less than 74.74 minutes CAIDI

99.95% ASAI

strategic goal

strategic goal

min

CAIDI—Avg

SAIDI—Avg Interruption duration

Electric Service

Less than 142.16 minutes SAIDI strategic goal

2017

Wastewater

Raw Water

18.4

Finished Water

16.6

The average daily flow of the Manchester Creek Waste Water Treatment Plant for April was 11.2 million gallons per day (MGD). This is a decrease from April 2016 of 10 MGD and increase from April 2015 of 12.2 MGD.

Average

Water Flow

on track

not on track

on track

April

99.97%

75.14

min

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

2:16

1:49

seconds

minutes

113

Hold time

Hold less than 90 seconds strategic goal

not on track

New Twitter followers

Talk time

Talk less than 2:30 minutes strategic goal

on track

6

Goal: Provide high quality economic development services

Open for Business Customers 800

718

735

751 677

700

597

600

YTD

500

Maintain or increase Open for Business usage

400 300

strategic goal

200

on track

100 0 2012-2013

200 new jobs by 6/30/2018 strategic goal

ď ?

2013-2014

67

Jobs created Open for Business

2014-2015

295

Permits issued

2015-2016

$13.8

million valuation of permits

2016-2017 YTD

490

Building inspections

Provide high quality economic development services strategic goal

ď ?

On April 6, an Entrepreneur Meetup was held, providing a networking opportunity.

7

Goal: Create a vibrant Knowledge Park area

Knowledge Park

April

Facebook Likes

17,026 April

*Merged Only In Old Town and Famer’s Market Facebook pages in February 2017

Old Town Events

1

15.7%*

10% Increase in site traffic

Increase over June 2016

strategic goal

YTD

51

on track

20 Old Town events a year strategic goal



Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.

13

Active Prospects

On April 22, the Rock Hill Criterium Course at Riverwalk opened with the Rock Hill Criterium races. The race relocated from Charlotte and benefits the Brain Tumor Fund for the Carolinas.

$121 million

Potential Investment

891

Potential New Jobs

Provide high quality parks, recreation and tourism services strategic goal on track

8

Goal: Create a vibrant Knowledge Park area

Create a vibrant Knowledge Park area strategic goal on track

There is a lot of activity —tenant spaces upfitting, lease agreements, contracts signed, a Municipal Improvement District— at the University City site. Planning for municipal infrastructure, inclusion of historical items and parking are underway as well.

Goal: Support the study and development of key city corridors

$20

Permit Activity since April 2016 12 Month Rolling Total

$16

$3

million Galleria

million Saluda

Cherry Rd See $1 million in new development

Galleria See $1 million in new development

Saluda See $1 million in new development

strategic goal

strategic goal





million Cherry Rd

strategic goal



9

Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability

0

Rehabilitations

20 Rehabilitations strategic goal not on track

4

13

85%

Voluntary compliance rate

Demolitions

Neighborhood meetings

30

175

66%

Demolitions

Neighborhood meetings

Voluntary Compliance

strategic goal

strategic goal

on track

on track

strategic goal on track

Voluntary compliance rate— 70%

The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.

10

Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride

Engagement

Website Visits

April

March

75,242

72,876

10% increase in social media engagement

April

Facebook Likes

strategic goal

on track

30% 51% increase over June 2016

4,135

Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages

239

Therapeutic Recreation participants

Provide opportunities for special populations strategic goal

on track

Add 30 OWLs club members strategic goal

ď ?

212

OWLS Club participants

Work with community partners to develop social opportunities strategic goal on track

Volunteers present awards to athletes at the Area Eleven Special Olympics Spring Game at Cherry Park.

11

City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12