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r Congratulations on your new role as a supervisor/manager with the City of Plano. We want to welcome you to the City and assist in your success as a supervisor/manager (“supervisor”). The essential skills required of effective supervisors today can be very complex. Supervisors must have the interpersonal skills needed to create a spirit of collaboration and build trust and respect in employee relationships. Strong supervisors guarantee the continuity of the organization by seeing the potential in employees, identifying skill gaps, and coaching and developing employees into future leaders in order to build a strong line of succession. Additionally, as a supervisor, you will be tasked with critical responsibilities in legal and compliance areas. These skills are often beyond the technical requirements for the position in which you were hired or promoted. Your responsibilities as a supervisor include: • Creating an environment supporting the well-being of direct reports in the workplace, • Managing the performance of direct reports, • Developing direct reports, and • Creating a safe and respectful workplace that optimizes effective teamwork and productivity. To that end, you will be expected to be a role model, and your behavior must consistently demonstrate strong workplace ethics and values. You can greatly influence how productive your workgroup is by understanding the importance and relevance of our core values (SERVE): • Stewardship – mindful of resources in a consistent and transparent manner • Engaged – committed to the organization and its mission, the people we work with, and the people we serve • Respectful – treat all people with dignity and courtesy • Visionary – embrace our past achievements while maintaining a leading edge focus on short- and long-term success • Excellence – strive to deliver programs and services that go above and beyond The City’s culture of SERVE goes beyond the organizational definitions of each of our values. This living culture threads through the lifecycle of each Team Plano member from recruiting, hiring, benefits, compensation, employee relations, etc.--creating a place where each employee understands that, here at the City of Plano, every person matters, ever job has purpose, and together We Are Team Plano. Human Resources, along with other departments, have a wide variety of resources designed to support managers and supervisors. This packet has been provided to introduce you to what resources exist and where to find them. OUR CORE VALUES: Stewardship – Engaged – Respectful – Visionary – Excellence