Our stakeholders

At CN, we have a diverse group of stakeholders that we engage with in many ways, depending on their needs. Community and stakeholder engagement is also an integral part of our service. Our goal is that the community helps to inform the services we provide and the work we deliver.

Employees Central to the success of our organisation by providing valued knowledge, skills and labour

Customers Provide us with feedback and utilise our services and products Provide a fair, engaging and enriched work experience with career development and flexible work arrangements

Provide products and services of good value and quality

Community groups and volunteers Build trust and connections with local communities through these services Provide support and partnerships One Place (intranet), briefings, meetings, surveys, emails, NovoNews (newsletter), interviews and exit interviews

Customer service centre, customer experience and satisfaction measures, follow-ups, website, publications, fact sheets

Focus groups, committees and training

Government Provide funding opportunities, guidance through regulation and legislation, services, planning direction and networks Provide local strategies, partnerships and networks

Partners Provide shared knowledge, networks, cultural experiences and economies of scale Provide advocacy, leadership, cultural vibrancy, and resources in line with policy and legislation

Ratepayers Provide funding for local services and infrastructure; provide guidance, values, engagement and feedback Generate sustainable growth and returns to the community

Businesses Build capacity, create vibrance and drive our city’s economy Provide opportunities for business and promote activities to enhance businesses Formal meetings, briefings and networking meetings, correspondence and events, legislative reporting and 1:1 meetings

Contract management, account management relationships, networking meetings and regular engagement through site visits

Rates notices, community meetings, surveys, City News and other publications, website and annual report

Focus groups and workshops, publications, website, social media, annual report and surveys

Media Build and protect reputation and raise awareness of events, services and facilities

Residents Provide guidance, values, engagement and feedback Provide trend data on social, environmental, economic and governance information

Provide civic leadership representation, services and facilities

Visitors Provide economic benefits by visiting, shopping and studying; generate employment opportunities and financial viability Provide products, services and facilities

Suppliers Provide products and services of good value and quality Provide fair access to business opportunities in line with policy and legislation Media releases, briefings, interviews and social media

Public meetings, City News and other publications, website, social media, annual report, surveys, public exhibitions, community consultations and feedback sessions

Website, social media and other published information, and the Visitor Information Centre

Contract management and account management relationships

Integrated and accessible transport Protected environment

Vibrant, safe and active public places Inclusive community Liveable built environment

Companion Animals - page 127 Disability Inclusion Action Plan - page 128