Support Services Bureau

Commander Carlette Dubuisson

The Support Services Bureau, managed by Commander Carlette Dubuisson, provides administrative and operational support to the department. The bureau is responsible for Crime Analysis, Records, Communications, Fiscal Property, Logistics/Fleet, Technology Research, and Planning.

RECORDS UNIT

The Records Unit is responsible for the collection and distribution of police reports, accident reports and other documents generated by the Miramar Police Department. On a daily basis, Records personnel assist dozens of citizens, police officers, state attorneys and the courts with their requests via phone, email, fax and walk-ins. The unit collects all monies paid for public records requests, background checks, photographs, police and accident reports. In addition, all Records personnel act as court liaisons. They accept and serve subpoenas, collect and distribute arrest packets to the appropriate courts and transmit traffic citations to the state, as well as serve as a connecting link between the state attorneys and officers.

As always, the Records Unit performed at top levels without interruption and serviced over 5,600 requests for copies of police reports, collected $9,557.64 in fees, accepted and processed 6,898 subpoenas and transcribed 954 statements.

FISCAL/PROPERTY UNIT

The Fiscal/Property Unit is responsible for the fiscal operations of the police department. This involves procuring goods and services for the department, preparing and maintaining the budget and processing payments to the vendors for goods and services. The Fiscal/Property Unit processes the payroll for the department via timekeeping software and manages off-duty details. The Fiscal/Property Unit also serves as the quartermaster for the police department, issuing physical property such as uniforms, equipment, and supplies as needed. During the pandemic response, the Fiscal/ Property Unit was responsible for the distribution of sanitation materials and personal protective equipment to officers and staff. During the past year the unit had to adapt to a number of challenging circumstances including processing payroll manually for a period of time due to an unexpected systems outage, processing onboarding and separation of staff at a much faster pace due to an unusual number of retirements, and overcoming national supply chain shortages.

LOGISTICS/FLEET

The Logistics/Fleet Unit manages the maintenance of the department’s fleet of vehicles, as well as the three buildings Department staff occupy. The unit conducts meetings with vendors to determine the appropriate goods and services needed to ensure smooth operations of the department’s fleet and buildings.

COMMUNICATIONS UNIT

The Communications Unit provides 24 hour a day, 365 days a year of support to our community and law enforcement professionals. The 8 communications officers and 1 validations clerk are responsible for fielding all incoming calls to the Department, whether the caller is requesting non-emergency assistance or is in need of general information. The Unit provides each caller with an exceptional customer service experience and ensures all police department personnel have the proper level of security training and that all mandatory certifications are current. The Communications staff works closely with both the Community Oriented Policing Bureau and the Special Operations Bureau providing crucial, real-time information on persons, vehicles, weapons, etc., as the safety of our officers and the community they serve is of the utmost importance. The Crime Analysis and Planning Unit performed emergency planning, tactical, strategic and administrative analysis for various units throughout the police department. The Unit assisted CID and PRIME with various investigations by providing intelligence and crime pattern information.

CRIME ANALYSIS

WEEKLY CRIME REPORTS 52

PUBLIC QUERY REPORTS 37

INFORMATION-BASED POLICING 12

DEPARTMENTAL RESEARCH/ANALYSIS PROJECTS

OTHER AGENCY RESEARCH/ANALYSIS PROJECTS 331

101

ORIGINAL FLYERS 1

INTELLIGENCE MEETINGS 13

COMMUNICATIONS UNIT 2021

Teletype entries/ cancellations 1,261

FCIC/NCIC certifications 154

Incoming calls 57,567