January 2015 Access Lakeland

numbers

City of Lakeland Mailing Address Lakeland City Hall 228 S. Massachusetts Ave. Lakeland, FL 33801 MAIN SWITCHBOARD

AREA CODE

(863)

budget

brief

FISCAL YEAR 2015

general fund expenses

FEB 10 - APR 21, 2015 SIGN UP TODAY!

YOUR

The Lakeland Electric Customer Academy is a free, interactive informational program that allows you, our customer, the opportunity to gain insight into your community-owned electric utility and discuss energy industry “hot topics” with subject matter experts.

OPINION!

834-6000

The academy will consist of six (6) two (2) hour evening sessions, with sessions held on every other Tuesday from 6-8 p.m.

Refreshments will be served prior to each session between 5:30-6:00 p.m. Participants are highly encouraged to attend all six sessions to get the most from the program.

Class size is limited to the first thirty (30) Lakeland Electric customers who sign up, under Education & Careers at:

www.lakelandelectric.com

general fund revenues

Academy Topics Include:

The City of Lakeland is seeking input from citizens on City services & programs. Your feedback will become part of the Strategic Planning Workshops with City officials and Commissioners.

Electricity Explained Power Plant & Substation Tours Accessing your “Smart Meter” information on the web Energy Efficiency Utility Financials & Rate Structures

COMMUNITY VALUES SURVEY

LAKELANDVALUES.COM For further information please call (863) 834-SWAN (7926)

pigfest

JANUARY 30 • 5-10PM JANUARY 31 • 10AM-5PM JOKER MARCHANT STADIUM www.lakelandpigfest.org

FEBRUARY 14 • 11AM-11PM DOWNTOWN LAKELAND 863.688.8787

HOLIDAY SCHEDULE:

CITY OFFICES WILL BE CLOSED FOR THE OBSERVANCE OF:

MLK DAY: JANUARY 19, 2015 NO CHANGE TO ANY SERVICE.

Online | www.lakelandgov.net ­ In Person | City Hall • 8AM – 5PM • Monday-Friday facebook.com/cityoflakelandfl | twitter.com/lakelandgov | youtube.com/cityoflakelandfl | instagram: cityoflakelandfl Listen Lakeland • First Sunday • FM 97.5 WPCV @ 8:30AM | FM 98.3 WWRZ @ 8AM | AM 1430 WLKF @ 8AM | AM 1230 WONN @ 9AM Public Meetings | City Commission Meetings • First and Third Monday • 9AM | Utility Committee Meetings • First Monday • 1PM Live Broadcast on LGN | Channel 615 (Brighthouse) | Channel 43 (Verizon FiOS)

IMPORTANT NUMBERS:

PAYING YOUR UTILITY BILL: ONLINE | www.lakelandelectric.com BY PHONE | 863.834.9535 IN PERSON | Lakeland Electric has partnered with over 50 local businesses including area AMSCOT offices to accept your utility payment.

VISION

LAKELAND

–a vibrant, innovative, culturally-inclusive, world-class community.

MISSION A community working together to achieve an exceptional quality of life.

VALUES

Social Responsibility Leadership • Integrity Commitment to Excellence Empowered Workforce Diversity

➢

City Hall • 863.834.6000 Lakeland Electric Customer Service • 863.834.9535 Power or Water Outages • 863.834.4248 Pollution Hotline • 863.834.3300 LPD Crime Tips Hotline • 863.834.2549 LPD (Non-Emergency) • 863.834.6900

As we come to the beginning of a new year, many people look back over the previous 12 months to take stock of all that has been accomplished. We also set goals and make resolutions that we would like to achieve. In a similar vein, the City of Lakeland also looks back with pride and a sense of accomplishment in the achievement of our community and organizational goals, while remaining committed to continuously improving the municipal organization. We are proud of the efficiencies we have implemented that enable us to provide exceptional municipal services at some of the lowest costs among our peer cities.

Since my appointment as City Manager roughly 11 years ago, I have been committed to making the City of Lakeland a great place to live, work and play.

The City of Lakeland’s vision is to be a vibrant, innovative, culturally-inclusive, world-class community, and we can’t do this without the contributions of our hardworking and talented employees. In order to be successful in reaching our goals, we have a strong commitment to improvement and keep track of our progress through extensive data collection. It is difficult to present a comprehensive overview of all that we do within a newsletter, but we believe this Year-In-Review special edition of Access Lakeland highlights many of the services we deliver with pride for our community each day. As you will see, the City of Lakeland and our employees have done great things over the past year, and we look forward to even greater accomplishments for 2015.

We encourage residents to continue to play an active role in our community by staying informed and engaged. We have great things planned for the future including new and exciting walking and bike paths that link our various neighborhoods and parks, new and expanded park facilities, and innovative street improvements. We also have upcoming renovations to Joker Marchant Stadium in celebration of the longest spring training relationship in Major League Baseball, which will continue our partnership with the Detroit Tigers for another 30 years!

We are always looking at ways to improve communications with our citizens and I invite you to follow the broadcast of City Commission meetings live on LGN channel 615 (Bright House Networks) and channel 43 (Verizon FiOS). We also have a very robust website at www.lakelandgov.net that includes a live web stream of our broadcasts as well as a video-on-demand feature. The City maintains a YouTube channel, a Facebook page with over 28,000 followers that can be easily found by searching City of Lakeland, FL, as well as a very strong Twitter presence that can be found by searching @lakelandgov. Please consider following the updates of your city government through these social media outlets to keep up-to-date on the many exciting things that are occurring in Lakeland.

I wish you a Happy New Year, and on behalf of the entire City of Lakeland organization, we consider it a privilege to serve our citizens and be part of this wonderful community.

JANUARY 2015

•

Participate and You Could Win Prizes! comparative annual cost of services

chalkforcharity

A LETTER FROM CITY MANAGER DOUG THOMAS

CITY OF LAKELAND NEWS & EVENTS

•

Take our online survey January 23rd - February 24th

UPCOMING EVENTS

CITY EMPLOYEES ARE WORKING FOR YOU

➢

EMERGENCY 911 Airport 834-3298 Beerman Family Tennis Complex 834-2374 Box Office (The Lakeland Center) 834-8111 Building Inspections 834-6012 Business Tax Receipts 834-6025 Cemeteries 834-3287 City Attorney 834-6010 City Clerk 834-6210 City Commission 834-6005 City Manager 834-6006 Civil Service - Human Resources 834-8790 Cleveland Heights Golf Course 834-4653 Code Enforcement 834-6251 Coleman-Bush Building 834-3350 Communications 834-6264 Community Development 834-6011 Customer Billing/Finance 834-8276 Downtown Development Authority 687-8910 Finance 834-6200 Fire Department NON-EMERGENCY 834-8200 Fire Inspector/Fire Marshall 834-8201 Gandy Pool 834-3157 Kelly Recreation 834-3284 Lake Mirror Complex 834-2280 Lakeland Center Box Office 834-8111 Lakeland Electric Customer Service 834-9535 Lakeland Vision 682-9660 Lakes & Stormwater 834-6276 Library - Main 834-4280 Library - Jackson Branch 834-4288 Neighborhood Services 834-6251 Parking Systems (Main Office) 834-6303 Parks & Recreation 834-6035 Police Department NON-EMERGENCY 834-6900 Public Works 834-6040 Purchasing 834-6780 Risk Management 834-8781 Simpson Park 834-2577 Simpson Pool 834-2286 Solid Waste 834-8773 The Lakeland Center 834-8100 Tigertown Complex 834-2233 Water Utilities 834-8316

WE WANT

STAY CONNECTED

important

30290-I-0152

2014

AYearInReview ofWorkingforYou

Parks & Recreation

581,189 →

In 2014, the Parks & Recreation Department worked for you by maintaining 58 parks, circulating over 1 million library books, and providing support to 136 downtown events. They also planted over 31,000 annuals in an effort to keep the City of Lakeland a more beautiful place.

Citizens Served By A City Parks & Recreation Facility

Lakeland Police Department

240,000→ 19,681 →

In 2014, the Lakeland Police Department worked for you by answering over 82,000 911 calls and 99.6% were answered in less than 10 seconds. CALEA Accreditation was awarded to the 911 Emergency Communications Center. The SWAT team was awarded 1st Place, for the 6th time since 2000, at the SWAT Round-Up International in Orlando.

Calls Answered by LPD Communications Center

Lakeland Fire Department

In 2014, the Lakeland Fire Department worked for you by converting three engines to Advanced Life Support (ALS). Fire Station 7, located at Lakeland Linder Regional Airport, became fully operational in December of 2014 improving the City of Lakeland’s overall ISO rating from 3 to 2 resulting in a decrease in home insurance premiums.

Calls Responded to by 163 Certified Firefighters

Lakeland Electric

123,617→ $342,191,150→

In 2014, Lakeland Electric worked for you by providing one of the lowest electric rates in the State of Florida. The average time for power restoration was 49.6 minutes for the 1,361 outages throughout fiscal year 2014. Lakeland Electric prides itself on customer service and has a 91% customer satisfaction rating.

Total Average Accounts Including: Residential, Commercial, Industrial and Lighting

Community Development

In 2014, the Community Development Department worked for you by investigating 1,984 citizen complaints and by issuing 7,909 code violations. The Department was instrumental in the City of Lakeland being awarded the Pedestrian Friendly Community Bronze Status.

Total Valuation of 16,749 Properties Inspected

by Building Inspection Division

Water Utilities

11,077,000→ 545,853→

In 2014, the Water Utilities Department worked for you by providing over 20.5 million gallons of clean water, every day, for its 52,974 customers. The wastewater that was treated after customer use was then used to cool Lakeland Electric power generation units.

Gallons of Wastewater Treated Daily

The Lakeland Center

In 2014, The Lakeland Center worked for you by becoming the first venue in the nation to receive both the Storm Ready and Lightning Safety for Venues designations from the National Oceanic and Atmospheric Administration (NOAA).

Total Attendance at the 468 Events Held that had a $60M Economic Impact

Public Works

646,329→ 102,000→

In 2014, the Public Works Department worked for you by maintaining roadways, sidewalks, storm drains, collecting garbage & recycling and other services that affect our lives daily. The Fleet Management Division was recognized as one of the 100 Best Government Fleets in the nation.

Total Miles Driven by Solid Waste Trucks Collecting 88,783 Tons of Garbage, Recycling and Yard Waste

Lakeland Linder Regional Airport

In 2014, The Lakeland Linder Regional Airport worked for you by having a $284M economic impact according to the FDOT Statewide Aviation Economic Impact Study Update August 2014.

Total Aircraft Operations (Takeoffs & Landings)

Communications

1,200,000→

In 2014, the Communications Department worked for you by providing a 24-hour Government Access Channel airing 223 programs that had over 69,000 video-on-demand views. They were instrumental in designing the new City of Lakeland logo, for which they received two awards from Graphic Design USA. Also, the City of Lakeland website, lakelandgov.net, received 1,058,134 unique visitors in 2014.

Total Average Reach of the City of Lakeland’s Facebook Page From Over 2,000 Posts and 8,000 Posted Photos

S C I H P A DEMOGR

FEMALE

State of Florida (2013)

19,259,543 613,950 269,176 Polk County (2013)

Lakeland Electric Service Area (2013)

RACIAL COMPOSITION

52.7% 47.3%

ASIAN | 1.86% MALE OTHER | 4.49% HISPANIC or LATINO | 13.91% BLACK or AFRICAN AMERICAN | 20.71% WHITE or CAUCASIAN | 70%

numbers

City of Lakeland Mailing Address Lakeland City Hall 228 S. Massachusetts Ave. Lakeland, FL 33801 MAIN SWITCHBOARD

AREA CODE

(863)

budget

brief

FISCAL YEAR 2015

general fund expenses

FEB 10 - APR 21, 2015 SIGN UP TODAY!

YOUR

The Lakeland Electric Customer Academy is a free, interactive informational program that allows you, our customer, the opportunity to gain insight into your community-owned electric utility and discuss energy industry “hot topics” with subject matter experts.

OPINION!

834-6000

The academy will consist of six (6) two (2) hour evening sessions, with sessions held on every other Tuesday from 6-8 p.m.

Refreshments will be served prior to each session between 5:30-6:00 p.m. Participants are highly encouraged to attend all six sessions to get the most from the program.

Class size is limited to the first thirty (30) Lakeland Electric customers who sign up, under Education & Careers at:

www.lakelandelectric.com

general fund revenues

Academy Topics Include:

The City of Lakeland is seeking input from citizens on City services & programs. Your feedback will become part of the Strategic Planning Workshops with City officials and Commissioners.

Electricity Explained Power Plant & Substation Tours Accessing your “Smart Meter” information on the web Energy Efficiency Utility Financials & Rate Structures

COMMUNITY VALUES SURVEY

LAKELANDVALUES.COM For further information please call (863) 834-SWAN (7926)

pigfest

JANUARY 30 • 5-10PM JANUARY 31 • 10AM-5PM JOKER MARCHANT STADIUM www.lakelandpigfest.org

FEBRUARY 14 • 11AM-11PM DOWNTOWN LAKELAND 863.688.8787

HOLIDAY SCHEDULE:

CITY OFFICES WILL BE CLOSED FOR THE OBSERVANCE OF:

MLK DAY: JANUARY 19, 2015 NO CHANGE TO ANY SERVICE.

Online | www.lakelandgov.net ­ In Person | City Hall • 8AM – 5PM • Monday-Friday facebook.com/cityoflakelandfl | twitter.com/lakelandgov | youtube.com/cityoflakelandfl | instagram: cityoflakelandfl Listen Lakeland • First Sunday • FM 97.5 WPCV @ 8:30AM | FM 98.3 WWRZ @ 8AM | AM 1430 WLKF @ 8AM | AM 1230 WONN @ 9AM Public Meetings | City Commission Meetings • First and Third Monday • 9AM | Utility Committee Meetings • First Monday • 1PM Live Broadcast on LGN | Channel 615 (Brighthouse) | Channel 43 (Verizon FiOS)

IMPORTANT NUMBERS:

PAYING YOUR UTILITY BILL: ONLINE | www.lakelandelectric.com BY PHONE | 863.834.9535 IN PERSON | Lakeland Electric has partnered with over 50 local businesses including area AMSCOT offices to accept your utility payment.

VISION

LAKELAND

–a vibrant, innovative, culturally-inclusive, world-class community.

MISSION A community working together to achieve an exceptional quality of life.

VALUES

Social Responsibility Leadership • Integrity Commitment to Excellence Empowered Workforce Diversity

➢

City Hall • 863.834.6000 Lakeland Electric Customer Service • 863.834.9535 Power or Water Outages • 863.834.4248 Pollution Hotline • 863.834.3300 LPD Crime Tips Hotline • 863.834.2549 LPD (Non-Emergency) • 863.834.6900

As we come to the beginning of a new year, many people look back over the previous 12 months to take stock of all that has been accomplished. We also set goals and make resolutions that we would like to achieve. In a similar vein, the City of Lakeland also looks back with pride and a sense of accomplishment in the achievement of our community and organizational goals, while remaining committed to continuously improving the municipal organization. We are proud of the efficiencies we have implemented that enable us to provide exceptional municipal services at some of the lowest costs among our peer cities.

Since my appointment as City Manager roughly 11 years ago, I have been committed to making the City of Lakeland a great place to live, work and play.

The City of Lakeland’s vision is to be a vibrant, innovative, culturally-inclusive, world-class community, and we can’t do this without the contributions of our hardworking and talented employees. In order to be successful in reaching our goals, we have a strong commitment to improvement and keep track of our progress through extensive data collection. It is difficult to present a comprehensive overview of all that we do within a newsletter, but we believe this Year-In-Review special edition of Access Lakeland highlights many of the services we deliver with pride for our community each day. As you will see, the City of Lakeland and our employees have done great things over the past year, and we look forward to even greater accomplishments for 2015.

We encourage residents to continue to play an active role in our community by staying informed and engaged. We have great things planned for the future including new and exciting walking and bike paths that link our various neighborhoods and parks, new and expanded park facilities, and innovative street improvements. We also have upcoming renovations to Joker Marchant Stadium in celebration of the longest spring training relationship in Major League Baseball, which will continue our partnership with the Detroit Tigers for another 30 years!

We are always looking at ways to improve communications with our citizens and I invite you to follow the broadcast of City Commission meetings live on LGN channel 615 (Bright House Networks) and channel 43 (Verizon FiOS). We also have a very robust website at www.lakelandgov.net that includes a live web stream of our broadcasts as well as a video-on-demand feature. The City maintains a YouTube channel, a Facebook page with over 28,000 followers that can be easily found by searching City of Lakeland, FL, as well as a very strong Twitter presence that can be found by searching @lakelandgov. Please consider following the updates of your city government through these social media outlets to keep up-to-date on the many exciting things that are occurring in Lakeland.

I wish you a Happy New Year, and on behalf of the entire City of Lakeland organization, we consider it a privilege to serve our citizens and be part of this wonderful community.

JANUARY 2015

•

Participate and You Could Win Prizes! comparative annual cost of services

chalkforcharity

A LETTER FROM CITY MANAGER DOUG THOMAS

CITY OF LAKELAND NEWS & EVENTS

•

Take our online survey January 23rd - February 24th

UPCOMING EVENTS

CITY EMPLOYEES ARE WORKING FOR YOU

➢

EMERGENCY 911 Airport 834-3298 Beerman Family Tennis Complex 834-2374 Box Office (The Lakeland Center) 834-8111 Building Inspections 834-6012 Business Tax Receipts 834-6025 Cemeteries 834-3287 City Attorney 834-6010 City Clerk 834-6210 City Commission 834-6005 City Manager 834-6006 Civil Service - Human Resources 834-8790 Cleveland Heights Golf Course 834-4653 Code Enforcement 834-6251 Coleman-Bush Building 834-3350 Communications 834-6264 Community Development 834-6011 Customer Billing/Finance 834-8276 Downtown Development Authority 687-8910 Finance 834-6200 Fire Department NON-EMERGENCY 834-8200 Fire Inspector/Fire Marshall 834-8201 Gandy Pool 834-3157 Kelly Recreation 834-3284 Lake Mirror Complex 834-2280 Lakeland Center Box Office 834-8111 Lakeland Electric Customer Service 834-9535 Lakeland Vision 682-9660 Lakes & Stormwater 834-6276 Library - Main 834-4280 Library - Jackson Branch 834-4288 Neighborhood Services 834-6251 Parking Systems (Main Office) 834-6303 Parks & Recreation 834-6035 Police Department NON-EMERGENCY 834-6900 Public Works 834-6040 Purchasing 834-6780 Risk Management 834-8781 Simpson Park 834-2577 Simpson Pool 834-2286 Solid Waste 834-8773 The Lakeland Center 834-8100 Tigertown Complex 834-2233 Water Utilities 834-8316

WE WANT

STAY CONNECTED

important

30290-I-0152

numbers

City of Lakeland Mailing Address Lakeland City Hall 228 S. Massachusetts Ave. Lakeland, FL 33801 MAIN SWITCHBOARD

AREA CODE

(863)

budget

brief

FISCAL YEAR 2015

general fund expenses

FEB 10 - APR 21, 2015 SIGN UP TODAY!

YOUR

The Lakeland Electric Customer Academy is a free, interactive informational program that allows you, our customer, the opportunity to gain insight into your community-owned electric utility and discuss energy industry “hot topics” with subject matter experts.

OPINION!

834-6000

The academy will consist of six (6) two (2) hour evening sessions, with sessions held on every other Tuesday from 6-8 p.m.

Refreshments will be served prior to each session between 5:30-6:00 p.m. Participants are highly encouraged to attend all six sessions to get the most from the program.

Class size is limited to the first thirty (30) Lakeland Electric customers who sign up, under Education & Careers at:

www.lakelandelectric.com

general fund revenues

Academy Topics Include:

The City of Lakeland is seeking input from citizens on City services & programs. Your feedback will become part of the Strategic Planning Workshops with City officials and Commissioners.

Electricity Explained Power Plant & Substation Tours Accessing your “Smart Meter” information on the web Energy Efficiency Utility Financials & Rate Structures

COMMUNITY VALUES SURVEY

LAKELANDVALUES.COM For further information please call (863) 834-SWAN (7926)

pigfest

JANUARY 30 • 5-10PM JANUARY 31 • 10AM-5PM JOKER MARCHANT STADIUM www.lakelandpigfest.org

FEBRUARY 14 • 11AM-11PM DOWNTOWN LAKELAND 863.688.8787

HOLIDAY SCHEDULE:

CITY OFFICES WILL BE CLOSED FOR THE OBSERVANCE OF:

MLK DAY: JANUARY 19, 2015 NO CHANGE TO ANY SERVICE.

Online | www.lakelandgov.net ­ In Person | City Hall • 8AM – 5PM • Monday-Friday facebook.com/cityoflakelandfl | twitter.com/lakelandgov | youtube.com/cityoflakelandfl | instagram: cityoflakelandfl Listen Lakeland • First Sunday • FM 97.5 WPCV @ 8:30AM | FM 98.3 WWRZ @ 8AM | AM 1430 WLKF @ 8AM | AM 1230 WONN @ 9AM Public Meetings | City Commission Meetings • First and Third Monday • 9AM | Utility Committee Meetings • First Monday • 1PM Live Broadcast on LGN | Channel 615 (Brighthouse) | Channel 43 (Verizon FiOS)

IMPORTANT NUMBERS:

PAYING YOUR UTILITY BILL: ONLINE | www.lakelandelectric.com BY PHONE | 863.834.9535 IN PERSON | Lakeland Electric has partnered with over 50 local businesses including area AMSCOT offices to accept your utility payment.

VISION

LAKELAND

–a vibrant, innovative, culturally-inclusive, world-class community.

MISSION A community working together to achieve an exceptional quality of life.

VALUES

Social Responsibility Leadership • Integrity Commitment to Excellence Empowered Workforce Diversity

➢

City Hall • 863.834.6000 Lakeland Electric Customer Service • 863.834.9535 Power or Water Outages • 863.834.4248 Pollution Hotline • 863.834.3300 LPD Crime Tips Hotline • 863.834.2549 LPD (Non-Emergency) • 863.834.6900

As we come to the beginning of a new year, many people look back over the previous 12 months to take stock of all that has been accomplished. We also set goals and make resolutions that we would like to achieve. In a similar vein, the City of Lakeland also looks back with pride and a sense of accomplishment in the achievement of our community and organizational goals, while remaining committed to continuously improving the municipal organization. We are proud of the efficiencies we have implemented that enable us to provide exceptional municipal services at some of the lowest costs among our peer cities.

Since my appointment as City Manager roughly 11 years ago, I have been committed to making the City of Lakeland a great place to live, work and play.

The City of Lakeland’s vision is to be a vibrant, innovative, culturally-inclusive, world-class community, and we can’t do this without the contributions of our hardworking and talented employees. In order to be successful in reaching our goals, we have a strong commitment to improvement and keep track of our progress through extensive data collection. It is difficult to present a comprehensive overview of all that we do within a newsletter, but we believe this Year-In-Review special edition of Access Lakeland highlights many of the services we deliver with pride for our community each day. As you will see, the City of Lakeland and our employees have done great things over the past year, and we look forward to even greater accomplishments for 2015.

We encourage residents to continue to play an active role in our community by staying informed and engaged. We have great things planned for the future including new and exciting walking and bike paths that link our various neighborhoods and parks, new and expanded park facilities, and innovative street improvements. We also have upcoming renovations to Joker Marchant Stadium in celebration of the longest spring training relationship in Major League Baseball, which will continue our partnership with the Detroit Tigers for another 30 years!

We are always looking at ways to improve communications with our citizens and I invite you to follow the broadcast of City Commission meetings live on LGN channel 615 (Bright House Networks) and channel 43 (Verizon FiOS). We also have a very robust website at www.lakelandgov.net that includes a live web stream of our broadcasts as well as a video-on-demand feature. The City maintains a YouTube channel, a Facebook page with over 28,000 followers that can be easily found by searching City of Lakeland, FL, as well as a very strong Twitter presence that can be found by searching @lakelandgov. Please consider following the updates of your city government through these social media outlets to keep up-to-date on the many exciting things that are occurring in Lakeland.

I wish you a Happy New Year, and on behalf of the entire City of Lakeland organization, we consider it a privilege to serve our citizens and be part of this wonderful community.

JANUARY 2015

•

Participate and You Could Win Prizes! comparative annual cost of services

chalkforcharity

A LETTER FROM CITY MANAGER DOUG THOMAS

CITY OF LAKELAND NEWS & EVENTS

•

Take our online survey January 23rd - February 24th

UPCOMING EVENTS

CITY EMPLOYEES ARE WORKING FOR YOU

➢

EMERGENCY 911 Airport 834-3298 Beerman Family Tennis Complex 834-2374 Box Office (The Lakeland Center) 834-8111 Building Inspections 834-6012 Business Tax Receipts 834-6025 Cemeteries 834-3287 City Attorney 834-6010 City Clerk 834-6210 City Commission 834-6005 City Manager 834-6006 Civil Service - Human Resources 834-8790 Cleveland Heights Golf Course 834-4653 Code Enforcement 834-6251 Coleman-Bush Building 834-3350 Communications 834-6264 Community Development 834-6011 Customer Billing/Finance 834-8276 Downtown Development Authority 687-8910 Finance 834-6200 Fire Department NON-EMERGENCY 834-8200 Fire Inspector/Fire Marshall 834-8201 Gandy Pool 834-3157 Kelly Recreation 834-3284 Lake Mirror Complex 834-2280 Lakeland Center Box Office 834-8111 Lakeland Electric Customer Service 834-9535 Lakeland Vision 682-9660 Lakes & Stormwater 834-6276 Library - Main 834-4280 Library - Jackson Branch 834-4288 Neighborhood Services 834-6251 Parking Systems (Main Office) 834-6303 Parks & Recreation 834-6035 Police Department NON-EMERGENCY 834-6900 Public Works 834-6040 Purchasing 834-6780 Risk Management 834-8781 Simpson Park 834-2577 Simpson Pool 834-2286 Solid Waste 834-8773 The Lakeland Center 834-8100 Tigertown Complex 834-2233 Water Utilities 834-8316

WE WANT

STAY CONNECTED

important

30290-I-0152