FY' 19 City of Jonesboro Impact Report (Office of the City

20 19 FI SCA L YEA R

IMPACT REPORT

CITY OF JONESBORO • WWW . JONESBOROGA.COM • 2 0 1 9 I M P A C T R E P O R T

CITY MANAGER'S MESSAGE "CHARTING THE COURSE"

Jonesboro's unwavering commitment to investing in key strategies and priorities during fiscal year 2018 (FY2018) firmly positioned the City of Jonesboro to deliver more in FY2019. I’m proud of what our employees, partners, management team, Mayor and Council have accomplished over the past years and look forward to another year of growth for the City and continuous effort towards meeting the expectations of our citizens, stakeholders and our County.

Ricky L. Clark, Jr. CITY MANAGER

During FY2019, Jonesboro accelerated investments into improvements across departments and programs, improved technology, citizen engagement and focused on delivering world class customer service to our residents. The City has exhibited strong performance related to the ever growing demand for service highlighting our ability to respond to the ever-changing climate of government.

It is my sincere honor to serve the City’s residents, our City Council, and our staff members focused on fulfilling the vision of our citizens. Please accept this offering as a summary of those efforts in FY2019.

In Service,

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CITY OF JONESBORO • WWW . JONESBOROGA.COM • 2 0 1 9 I M P A C T R E P O R T

FY2020

ELECTED OFFICIALS

Joy B. Day

Councilman Bobby Lester

MAYOR Councilwoman Pat Sebo-Hand MAYOR PRO-TEM

Councilwoman Tracey Messick

Councilman Ed Wise Councilwoman Dr. Donya Sartor

Councilman Billy Powell

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TA B L E OF

CO N TEN T S city CITYmanager's MANAGER'Smessage MESSAGE| |0303 elected ELECTEDofficials OFFICIALS| | 05 05 iscal operations | 07 CfFISCAL OPERATIONS | 07 public safety | 10

CITY ADMINISTRATION| 10

Police, Fire, Municipal Courts, Code Enforcement

MARKETING& AND COMMUICATIONS| operations Administration | 16 14

Finance, Information Technology, Human Resources, Communications & External Affairs

ECONOMIC DEVELOPMENT| 17

QUALITY OF LIFE | 19

DID YOU KNOW| 18

Public Works, Transportation, Traffic, Sanitation, Community Development & Regulatory Affairs, Economic Development

Fun Facts About the City of Jonesboro

Parks & recreation | 25 did you know? | 28

Fun facts about the City of South Fulton

acknowledgements | 33 contributors | 34 PAGE 06

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FISCAL OPERATIONS

The City of Jonesboro continues to show great fiscal responsibility. Jonesboro has dramatically increased revenues, exemplified by more than a 10% increase since 2017. The City also has accumulated over $900,000 in the Georgia Fund One Account (Reserves).

Coupled with over $5M in unrestricted Fund Balance, funds available for spending at the City's discretion, the City has over a year of operating expensing should the economy tank.

The City also exemplified strong fiscal responsibility, while exceeding its public goals and performance areas. Jonesboro also introduced its first capital improvement plan (CIP) in an effort to ensure necesary capital improvements.

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FINANCIAL DATA

|REVENUES| FY2019 UNAUDITED

$6,084,649.93 Taxes

$3,028,241.82

Fines & Forfeitures

$439,230.15 Licenses

$138,459.94 Other Financing Sources

$15,366.67

Charges for Services

$1,247,147.63

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|EXPENDITURES| FY2019 UNAUDITED

$5,803,159.94

FINANCIAL DATA

Personnel Costs

$3,443,877.58

CONTRACTED SERVICES

$208,408

Debt Servicing

$72,477.86

Operations

$371,872.80

Capital

$944,378.61 PAGE 09

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FY2019 IMPACT REPORT

CITY

ADMINISTRATION

CITY HALL PAGE 02

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STATS

CITY HALL City Hall serves as primary office for the Local Government. Within City Hall, several administrative functions are performed: City Cemetery, Permitting, Code Enforcement, Main Street, etc. City Hall houses the City Mayor, City Manager, Finance Officer, Community Development Director & Administrative Assistants. It is our goal to continue to provide innovative, personable, efficient services to all we come in contact with. We continue to update processes and digitize our environment.

90

Business Closures

24

Alcohol Licenses

598 Business Licenses

67

Building Permits

98

Open Records

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HIGHLIGHTS

STATS CONTINUED

103 Volunteer Hours Events

19

Promotional Events

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HIGHLIGHTS

Online Business License Renewal, Payment Website

326 Members

224

Payments

In an effort to improve customer service, the City adding online filing for business license tax collection. Businesses now have the option to submit and pay their business license renewals online, 24 hours a day, 7 days a week, instead of paying in person at City Hall or mailing renewals. Payments can be submitted via ACH debit (checking or savings) or credit card.

In addition to the Business License Renewal online portal, all Citizens can pay their Property Tax online now. Customer Service is a core value for the City and this goes directly to that commitment. Online filing adds tremendous convience to our business owners, which saves them invaluable time and streamlines the process.

Small Businesses are the lifeblood of our economy, the pride of our neighborhoods, and the gathering places of our communities. We insist on lifting our economy.

See Click Fix (OneJonesboro)

309

Requests Created

In 2018, The City of Jonesboro partnered with SeeClickFix to announce a new platform that allows citizens to report quality of life issues and request City of Jonesboro services.

With the free SeeClickFix mobile app (One Jonesboro), Jonesobor citiznes will now be able to provide City residents with pictures, videos, specific descriptions, and more - valuable information needed to get the job done efficiently. In addition, the See Click Fix

Includes: Number of classes, students, special events, persons contacts, facilities visited and educated, apparatus requests, homes visited, smoke detectors installed, and smoke detectors given to the public CITY OF JONESBORO • WWW . JONESBOROGA.COM • 2 0 1 9 I M P A C T R E P O R T

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FY2019 IMPACT REPORT

MARKETING &

COMMUNICATIONS

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MARKETING & COMMUNICATION

5,974 FACEBOOK FOLLOWERS

The synchronization of the City's communications efforts is carried out by focusing on the combination of efforts across the key areas of media relations, social media, community releations, citizen outreach, advertising, internal communications and the City of Jonesboro website.

Everything that is communicated, whether to residents or the media, must be truthful, transparent, and timely, and promoted in a proactive manner. To do anything less undermines our credibilty as public servants and detracts from service to our residents.

website performance

23,245 VISITS

1,184 INSTAGRAM FOLLOWERS

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CUSTOMER SERVICE + COMMUNICATIONS HIGHLIGHTS

16,161 MAILCHIMP SUBSCRIBERS

3,234

PHONE TREE SUBSCRIBERS

32

E-MAIL COMMUNICATIONS

100% REQUESTS RESOLVED

124,792 WEBSITE VIEWERS

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FY2019 IMPACT REPORT

ECONOMIC

DEVELOPMENT

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ECONOMIC ACTIVITY TOTAL AMOUNT OF INVESTMENTS

$11,114,366

While Economic Development continues to be at the forefront of our strategic priorities, it is an area that is ever evolving. With the absence of a standalone position for Economic Development and a Main Street Director, we have continued to advance in this area. 2019 was a great year and is proven by the Return on our Investments. We are excited about the restaurants that are coming to Jonesboro and the continued focus on enhancing our "toolkit!"

140+

MAINSTREET MEMBERS

$87,445

FUNDS RAISED BY MAINSTREET

4

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STAFF DRIVEN DEALS

DID YOU KNOW

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DID YOU KNOW

The City of South Fulton is growing at a rate faster than any other City in Fulton County and Metro Atlanta - including the City of Atlanta.

Growth rates between 2010 and 2018

17.9% SOUTH FULTON

12.9% 11.4% FULTON COUNTY

ATLANTA

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C I T Y O F JONESBORO 124 NORTH AVENUE JONESBORO, GEORGIA 30236 (770)478-3800

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