Investing in the people and partnerships that make neighborhoods thrive.
The Department of Neighborhoods is a unit of the City of Fort Wayne’s Community Development Division.
Thisreport was drafted by Fortify Program Manager and Developer: Réna Bradley, Neighborhood Planner City of Fort Wayne Neighborhood Department of Neighborhoods
– Gret Machlan, Harvester Neighborhood Association
Strong cities are built by strong neighborhoods and strong neighborhoods are built by residents who have the tools, confidence, and support to lead. Through the FORT-ifyNeighborhoodAccelerator, the City of Fort Wayne continues to invest in the people and partnerships that make neighborhood transformation possible.
Launched by the Department of Neighborhoods within the City’s Community Development Division, FORT-ify equips neighborhood leaderswith the skills, resources,and networks needed to strengthen their associations and turn community ideas into action. The program combinesleadership development, strategic planning, coaching, and seed funding to help neighborhoods accelerate progress on locally driven priorities.
In 2025, leaders from the Hamilton and NorthHighlands neighborhoods participated in the accelerator, contributing more than 360hoursofengagement through workshops, coaching sessions, listening tours, and community events. Based on national volunteer valuation estimates, participants invested more than $11,000involunteertime toward strengthening their neighborhoods demonstrating the extraordinary civic commitment of Fort Wayne residents.
Throughout the accelerator, participants engaged inworkshops focused on asset-basedcommunity development,governanceandorganizationalsustainability,civicengagement,andfundraising strategies. Program evaluation shows substantial increases in participant knowledge and confidence across all core topics, with survey results indicating improvementsrangingfrom52%to111% Workshops consistently received exceptional feedback, with facilitator ratings ranging from 9.3to10.0 outof10 and overall session ratings averaging 4.88to5.0outof5
– Tiffany Shelby-Sewell, East Central Neighborhood Association
While these outcomes reflect strong individual learning, the broader impact of FORT-ify lies in its ability to build lastingneighborhoodcapacityandcivicinfrastructure across the city. During the program, participating associations:
• Conducted door-to-doorlisteningtours to better understand resident priorities
• Developed QuickActionPlans(QAPs) outlining near-term goals and potential projects
• Built new branding,communicationtools,andwebsites to reach residents
• Hosted communityengagementeventsandblockparties to foster connection
• Developed relationships with localelectedofficialsandcommunitypartners
Neighborhoods that completed program requirements and their Quick Action Plans became eligible to apply for upto$8,000inseedfunding to implement projects identified during their community engagement efforts.
Equally important, FORT-ify strengthens connections in the broader ecosystem supporting neighborhood success. In 2025, the program engaged more than 35communitypartners, organizations,andsubject-matterexperts who contributed training, mentorship, and technical expertise. These partnerships help create a citywide network of leaders committed to collaboration, civic engagement, and community-driven development.
Since launching in 2023, FORT-ify and its alumni neighborhoods have received localandnational recognition, including honors from Neighborhoods USA, media features highlighting Fort Wayne’s neighborhood-driven approach to community development, and leadership appointments for program alumni in civic and neighborhood organizations.
In 2025, Department of Neighborhoods staff also implemented several program improvements, including expanded coaching through November, strengthened onboarding and recruitment processes, refined curriculum and assignments, and adjusted workshop schedules and locations to highlight success stories of current and alumni FORT-ify neighborhoods across the city.
Together, these efforts demonstrate that FORT-ify is doing more than delivering workshops it is helping build the leadershippipeline,organizationalcapacity,andcollaborativenetworksthatsustain vibrantneighborhoodsovertime.
By continuing to invest in neighborhood leaders and grassroots organizations, Fort Wayne is strengthening the foundation for a more connected, resilient, and engaged city.
WHYTHISMATTERSFORTHECITY
The FORT-ify neighborhood accelerator strengthens neighborhood associations by investing in resident leadership, civic engagement, and community-driven action.
WHYTHISMATTERSFORTHECITY
WhyNeighborhoodLeadershipMatters
Neighborhood associations play a critical role in helping cities function effectively. When residents are organized, informed, and connected to one another, they become powerful partners in strengthening community wellbeing.
Programs like FORT-ify help cultivate this capacity by equipping residents with the knowledge and tools needed to lead locally and collaborate with city government.
Strong neighborhood leadership supports the city in several ways:
1. Improvedcivicengagement residents who understand how local government works are more likely to participate in public meetings, share constructive feedback, and collaborate with city departments.
2. Strongercommunicationnetworks neighborhood associations help disseminate information quickly from city initiatives to public safety updates ensuring residents stay informed.
3. Community-drivenproblemsolving local leaders are often the first to identify opportunities and challenges in their neighborhoods. Organized associations help residents mobilize resources and work collaboratively with the city to address issues.
4. Greatersocialconnection when neighbors know one another, communities experience stronger trust, increased volunteerism, and improved quality of life.
By investing in neighborhood leadership, Fort Wayne is building the civic infrastructure needed to support a resilient and engaged city for years to come.
FORT-ify participants from the Mount Vernon Park neighborhood speaking at a 2024 workshop
PROGRAMOVERVIEW
ProjectChallenge&Objectives
While neighborhood association members are passionate about helping their communities, many don’t know where to start or what resources are available tothem. The planning process – which currently takes 12-18 months- may feel cumbersome for those who are planning to focuson grass-roots initiatives and/or begin making progress to achieve their goals within the next 3-12 months.
The primary goals of the FORT-ify Neighborhood Accelerator Program include developing Quick Action Plans and mobilizing neighborhoods and their leadersto quickly implement projects “on the ground.” Through FORT-ify we aim to energize program participants by 1) providing a Quick Action Plan that focuses on a neighborhood’s goals for the next 3-5 years 2) building resident knowledge and skillsets and 3) providing access to “seed” funding so that they can begin implementing projects in their plan immediately.
ProgramDescription
The FORT-ify Neighborhood Accelerator was designed by the City of Fort Wayne’s Department of Neighborhoods for neighborhood leaderswho want to take their efforts to the next level!
By 1) building their knowledge in key areas, 2) obtaining access to coaching from City staff, 3) strengthening their neighborhood’s legal and financial infrastructure, and 4) advocating for their neighborhoods through public speaking and engaging elected officials, program participants accelerated their progressand FORT-ifiedtheir leadership and respective neighborhoods.
WhatisaNeighborhoodAccelerator?
Perhaps you’ve heard of corporate, small-business, or university accelerator programs (often called accelerators for short).
Like all accelerators, FORT-ify supports growth-driven, organizations through education, mentorship and financing, but unlike most accelerators FORT-ify is designed to provide the accelerator experience for Neighborhood Associations and their leaders. Neighborhoods participate in the accelerator for a fixed period of time, and asa cohort of neighborhood associations.
FORT-ify is organized into a series of workshops, hands-on learning activities, and coaching sessions. Workshops take place on Saturdays, last 4-5 hours, and take place once a month from April through July. Coaching sessions and hands-on activities take place fromMarch – December to provide city staff with an opportunity support participants as they complete their assignments, activities, and
funding applications. (To ensure workshops and coaching sessions are easy to attend, we choose meeting locations based on where participating neighborhoods are located.)
Program Timeline
▪ November– Program Application Opens
▪ January
- Program Application Deadline: January 30th
- Selected neighborhoodsare notified by March 2nd
▪ April-August– For 2026, workshops are tentatively scheduled for…
- April 11th (8:30 am – 1:00 pm)
- May 9th (8:30 am – 1:00 pm)
- June 13th (8:30 am – 1:00 pm)
- July 11th (8:30 am – 1:00 pm)
Activities, coaching, and homework will be completed between each workshop
▪ August – Associations Host Block Party/ Community Engagement Events
▪ September – Public Speaking Event 1: Inspire Conference
▪ October- Deadline for funding application (for eligible neighborhoods)
Since 2023, the City of Fort Wayne has invested over $20,000 in each of the Fortify neighborhoods . Associations that completed the 2025 accelerator and all required tasks to co-create their Quick Action Plan (QAP) documents were eligible to apply for up to $8,000 in funding to implement priorities established in from their neighborhood’s QAP priorities. Additional benefits provided to neighborhoods who were a part of the 2025 cohort included:
▪ Conducting a door-to-door listening tour of their neighborhood with volunteer support
▪ Hosting an end of program block party/ community engagement session in their neighborhood
▪ Having access to 1:1 coaching with city staff
▪ Building relationships with other local neighborhood associations
▪ Obtaining new marketing materials including: a branded gavel, tent, table and tablecloth, vests, lawn signs, and name tags
▪ Producing or revising various documents including: listening tour outcomes, association bylaws, mission and vision statements, recruitment and secession plans, fundraising plans, speaker schedules
▪ Becoming eligible to participate in Shout-Out! Fort Wayne- a program of the Fort Wayne Public Art Commission that empowers neighborhoodsto develop and activate their unique identities through the production of temporary- and permanent- public art projects and installations.
▪ Establishing relationships with over 35 program partners, speakers,and volunteers who contributed to training sessions, block parties, and neighborhood listening events.
▪ Having the opportunity meet and have dialogue with local elected officials
▪ Receiving a new brand package and with social media copy and templates
▪ Obtaining a neighborhood website with integrated e-newsletter templates, SMS notifications, and the capacity to collect dues electronically.
▪ Having the opportunity for a member of their FORT-ify team to speak publicly at local events (i.e., the Inspire Neighborhoods Conference and the December Neighborhood Presidents’ meeting.)
At the conclusion of implementing their Quick Action Plan funds, neighborhood associations receive printed and digital copiesof the Quick Action Plan documents they co-created with staff.
FORT-ify participant taking notes at April 2024 workshop.
FORT-IFYVIDEOGALLERY
Since 2023, the City of Fort Wayne has invested over $20,000 in each of the neighborhoods enrolled in our FORT-ify Neighborhood Accelerator and we thought it was important to capture their stories!
Leaders fromeach neighborhood received training in finance, legal structures and civic engagement, met elected officials and potential funders, completed a community listening tour, drafted a set of Quick action plan priorities, and obtained funding to begin implementing their priority projects.
Check out videos of FORT-ify alumni neighborhood by scanning the QR codes below. (Websites canbe visited by scanning the QR codes on page 15 of this document.)
2025PROGRAMOUTCOMES
ProgramParticipation&NeighborhoodBenefits
Participation: We were happy to have had 9 residentsfrom the Hamilton and North Highlands neighborhoods join our third cohort of neighborhoodsin 2025 We estimate that participants contributed over 360 hoursof their time to the accelerator, including time spent attending workshops, and coaching sessions, conducting listening tours, hosting block parties, and speaking at the Inspire Neighborhood Conference and the December President’s Meeting. At a value of $31.05/hour (established by Independent Sector and the University of Maryland’s Do Good Institute), we estimate that participants invested over $11,178 worth of their time into the neighborhood accelerator experience.
In addition to the benefits described in Section 2.0, FORT-ify participants benefited from content provided during workshop and experiential learning materials. The impact of these learning opportunities was measured as described below.
Improved understanding: Surveys were collected fromprogram participants at the conclusion of each workshop were used to track participant learning and satisfaction In 2025, participants self-reported a 52% - 111% increase in their confidence/ understanding overall, up to a 115% increase in workshop sections, and up to a 141% increase in categories within each section. See the table below and the appendix for additional details.
1. Section 1 & 3: Engagement Importance, Tools of Engagement- up 106%
2. Sections 2-6: Structure of Government, Story Integration, Testimonial Draft 2 (Story), Final Testimonial Presentation, Elected Official Feedback- up 115%
JulySession(Fundraising)-overallincreaseof106%
1. Sections 1 & 2: Understanding/awareness of Grant Writing & Sponsorship Basics- up 132%
2. Section 3: Awareness of Fundraising Resources- up 84%
3. Section 4: Awareness of Fundraising Opportunities- up 103%
– Travis Barman, Hamilton Neighborhood Association
BuildingaNeighborhoodLeadershipPipeline
While FORT-ify provides training and support during the accelerator period, its long-term impact extends far beyond the program itself.
Participants frequently continue their civic leadership journeys after completing the accelerator. Alumni have gone on to serve in leadership roles within neighborhood organizations, area partnerships, and civic initiatives throughout Fort Wayne.
Examples of these broaderleadership outcomes include:
• Alumni stepping into leadership roles within neighborhood associations
• Residents serving on boards and committees within regional organizations
• Increased participation in civic processesand public meetings
• Public speaking and storytelling opportunities at community events
These outcomes demonstrate that FORT-ify is helping cultivate a pipelineofcivicleaders who are actively shaping the future of their neighborhoods and the city as a whole.
FORT-ifyAlumniMediaFeatures&Honors
Since the program launched in 2023, FORT-ify and it’s alumni have received various honors, including being featured in various print and digital publications. Below is a curated list of honors, awards, and media features that FORT-ify and FORT-ify neighborhoods have received.
• Neighborhoods USA: 2nd Place Best Neighborhood Program: Social Revitalization Category 2024
• Inspire Award Winners:
o 2023 Neighborhood of the Year- Harvester
o 2025 Neighborhood the Year- Mount Vernon Park Neighborhood Association
o 2025 Neighborhood Leaderof the Year:Rising Star- Mount Vernon Park resident
• News & Media Features:
o Fort Wayne Magazine: Fort Wayne MonthlyOctober 2024: Pride of Place Article
o Input Fort Wayne: ‘Strong neighborhoods build strong cities’: Fort Wayne's ground-up approach
• New Leadership Positions:
o Travis Barman, Co-Chair of Northwest Area Partnership (as of Winter 2025)
o Brenda Holse, Board Member NWAP
• Long-term Plans: East Central Forward
• Public Speaking:
o December President’s Meeting, 2023, 2024, 2025
o Inspire Neighborhoods Conference: 2023, 2024, 2025
FORT-ify program alumni presenting at Inspire Neighborhoods Conference and the December Presidents’ Meeting.
AssociationWebsites
Each FORT-ify neighborhood has worked with Crown Jewel Marketing to develop a website with integrated e-newsletter templates. The new websitesprovide FORT-ify alumni neighborhoods with tools- including SMS notification capacity and an electronic dues collection/ donation portal- that allow for more quick and easy communication and engagement with association residents.
ScantheQRCodes above to see Websites of our 2024 and 2024 cohorts of neighborhoods. Websites for the 2025 cohort are currently under construction
ThePowerofPartnership
The success of the FORT-ifyNeighborhood Acceleratorreflects the collaborative efforts of numerous partners across the Fort Wayne community.
More than 35 organizations and subject-matter experts contributed their time, knowledge, and resources to support the 2025 cohort. These partnersinclude nonprofit organizations, local businesses, philanthropic institutions, civic leaders, and City departments. Their contributions helped ensure participants received high-quality training, mentorship, and technical assistance across a wide range of topics from governance and fundraising to community engagement and storytelling.
This collaborative model reflects Fort Wayne’s strong tradition of partnership and demonstrates what is possible when public, nonprofit, and philanthropic organizations work together to support neighborhood leadership.
The full slate of 2025 FORT-ify presenters included: Josh King (Neighborlink), Eric Smith (Community Works), Ewelina Connolly (Amani Family Services), Nyein Chan (Catholic Charities), Taylor Firestine (Health by Design), Adam Jarosik (MKM Architecture + Design), Jeremiah Custard, Isaiah Custard, Ari Custard (Fallback Media), Réna Bradley (Department of Neighborhoods), Lisa Starks (Barnes & Thornburg), Trent Bucher (Honegger Ringger & Co), Marilyn MaranTownsend (AVOW, CVC Communications), Andy Downs (Mayor’s Office), Geoff Paddock, Nathan Hartman, Michelle Chambers (Fort Wayne City Council), Bonnie Blackburn-Penhollow (Stillwater Hospice, Association of Fundraising Professionals), Nathan Law (Planning & Policy), Beth Boatright (Allen County Public Library), Kelly Lundberg (Office of Housing and Neighborhood Services), Tracy Hanlin (Star Financial), Lauren Shank, Rashida Lan (Department of Neighborhoods), Jeff Hale (AARP Indiana), Dan Baisden (Department of Neighborhoods), Bryant Rozier (Fort Wayne Public Art Commission, Scrambled Eggs, LLC)
ProjectSupporters
We are grateful for the volunteer and financial support provided by the following organizations for the 2024 & 2025 FORT-ify neighborhood accelerator cohorts:
PLANS&PROGRESS:2025
In 2026, we look forward tocontinuing to FORT-ify Fort Wayne’s neighborhoods through our accelerator program- and to fine-tune our program curriculum and process.
In 2024, staff recommended 5 major updates: Increasing program participation, providing more coaching sessions, ensuring association members have a warm introduction to the program, opening and closing the application earlier in the year, and hosting information sessions for recruitment. Additional details regarding each suggestion and the current status of each is provided below:
Suggestion1:IncreasedProgramParticipation
SuggestedGoal Current
Thissuggestionwasimplemented.
1
2
Increasing the number of required participants (from a minimum of 2 and maximum of 3) to a minimum of 3 and maximum of 5
Doubling the number of neighborhoods who participate in programming from 2 to 4 neighborhoods per year
More coaching sessions will be scheduled, rather thanending after 4 months, through the grant application and submission period. The goal will be to assist association members who may not have completed grantapplications previously
Warmer introduction for nonparticipating neighborhood residents: NPAW staff will attend 1-2 association meetings of participating neighborhoods prior to, or near the start of, program launch in order to introduced the program and answerany questions.
Information Sessions: In order to provide associations with additional information about the program and answer questions about the application, NPAW staff will host (1) virtual and (5) in-person information sessions- one in each quadrant and the final downtown.
Additional updates made in the 2024 and 2025 cohorts included…
1. Updatingandbuildingoutcurriculumdocumentsandhandouts. More robust materials were provided in packets to include informational handouts that complement workshop presentations, in addition to worksheets and homework assignments.
3. Hostingapre-workshopintrosession where participants are…
- Requested to complete bios and headshots and provide their preferred coaching and event dates ahead of the April workshop,
- Walked through program requirements
- Provided with a copy of the MOU they will be asked tosign should they not fulfill program attendance requirements. Ramifications of not completing the requirements include decrease/ loss of QAP funding.
4. Standardizinglocationsofthefirstandlastworkshops: Scheduling the first workshop of eachcohort in an alumni neighborhood and the final workshop of each cohort at the Foellinger Foundation. This adjustment helped to
- simplify scheduling and
- provide associations with an opportunity to see -and be inspired by- what alumni associations have accomplished
5. EmbeddingthemiddletwoworkshopsintheFORT-ifyneighborhoods: Scheduling the May and June sessions in our cohort neighborhoods
- Helped make the meeting location convenient for each of our enrolled neighborhoods
- Provided an opportunity for each neighborhood to host a tour of their respective communities, highlighting the assets and opportunities present in their neighborhood)
Photos of FORT-ify participants, speakers, and staff present at the May 2025 workshop in the Hamilton Neighborhood.
LOOKINGAHEAD:PROGRAMRECOMMENDATIONS
As FORT-ify continues to evolve, the Department of Neighborhoods remains committed to strengthening and expanding the program’s impact. Toward that end, we have established the following future priorities:
• SupportingLong-TermImplementation
Providing additional coaching and accountability systems to help neighborhoods track progress on their Quick Action Plans.
• ExpandingFundingStrategies
Broadening training to include diverse revenue streams such as membership dues, fundraising events, and creative neighborhood-based funding strategies
• StrengtheningLeadershipDevelopment
Continuing to cultivate emerging leaders and provide opportunities for alumni to mentor future cohorts.
• EnhancingProgramTools
Improving task-tracking and documentation systems to support participant success and longterm neighborhood sustainability.
Through these efforts, FORT-ify will continue helping residents transform ideas into action while strengthening the leadership networks that support thriving neighborhoods across Fort Wayne.
Discreet recommendations to implement these priorities include:
1. HiringaThird-PartyCoaching/AccountabilityConsultant to provide regular check-ins with associations, help them keep track of goals, establish strategies to meet those goals, and maintain strong working relationships that maximize the skills of each teammate.
a) Rather than solely focusing on granting writing and sponsorships, this workshop can instead focus on a wider variety of potential revenue streamsfor associations (i.e., dues,home tours, and other creative funding options)
b) Along with the fundraising showcase presenters fromvarious organizations and foundations, consider inviting association leaders to share projects that they have completed with grants they have obtained / funds they have otherwise raised. Potential featured association members include representatives of…
(i) Bloomingdale Neighborhood (National/ State Org Grant winners)
(ii) Mt Vernon Park Neighborhood (National/ State Org Grant winners)
(iii) Northside Neighborhood (large sponsorship and large eventexperts)
(iv) West Central Neighborhood (large sponsorship and tour event experts)
(v) East Central Neighborhood (small sponsorship experts)
3. Creatingasimple“folder”detailingeachassociation’sQuickActionPlanGoalsandpriorities fordistributionattheirDecembergraduation and drafting their final QAP documents once they complete their first round of spending. The final QAP could be one or two magazine-style documents (with articles that focus on programcontent and others that share outcomes and research related toeach neighborhood).
4. Addingtask-trackingsheetstothehandoutsfortheFORT-ifyintrosession and reminding associations of it during each coaching session to keep participants aware of their status in completing homework assignments. Note: It may be a good idea to provide the task-tracking sheet afterassociations have completed their bios so that they begin the tracking process with a win under their belts!
5. Distributingrelevantneighborhood101Guidestoprogramparticipants during workshops (i.e. expressing support and dissent for a project, how to work well with the city, Fort Wayne Services, Who to Contact in What Season)
Harvester Neighborhood Association residents celebrating with breakdances at FORT-ify funded Neighborhood Association block party in 2024.
A1.0
Monthly Session Intake & Exit survey Results
AprilSession(Listening,Branding,ABCD) A1.1
Location: Bridge of Grace Campus- Mount Vernon Park Neighborhood
WorkshopSections
1. Section1:Strength-Focused Development & Community Listening
5. Section5:Neighborhood Tour – Mount Vernon Park Neighborhood
WorkshopGoals
1. Goal1:Remind participants of expectations, requirements & schedule
2. Goal2:Introduce tenants of Asset Based Community Development
3. Goal3:Develop awarenessof what makes a healthy neighborhood (and establish connection w/ community SMEs)
4. Goal4:Review neighborhood demographics
5. Goal5:Introduce conceptof neighborhood identity; the importance of crafting a narrative, vision, and brand; as well as understanding your target market/ audience
SessionSchedule
GuestSpeakers
1. JoshKing- Neighborlink
2. EricSmith- Community Works
3. EwelinaConnolly- Amani Family Services
4. NyeinChan- Catholic Charities
5. EricEanes- Metropolitan Human Relations
6. TaylorFirestine- Health by Design
7. AdamJarosik- MKM Architecture + Design
8. JeremiahCustard- Fallback Media
9. IsaiahCustrd- Fallback Media & Design
10. AriCustard- Fallback Media & Design
FORT-ifyWorkshops:April2025 I RatingSummary
AverageFacilitatorRatingsforEachSection
Section 1: Strength-Focused Development& Community Listening (Réna)
• Réna’s information about community building and the FBM’sbranding presentation
• Identifying Neighborhoodidentity
• AI tools.
• Neighborhood listeninb
• Marketing
• Branding
• Pecha Kucha presentations
• The neighborhood demographics andcrime stats. I knowthat data is available, but finding it and organizing it is hard.
What,ifanything,surprisedyoumost?
• The demographic information was surprising to me and very interesting to see
• Neighborhood demographics
• Neighborhood demographics.
• The data from demographics
• The agencies for immigrants
Whatwouldbehelpfultoaddtothistraining?
• For financially vulnerable neighborhoods, more info on local and state assistance programs available
• Everyone was very helpful
• No
• No
Isthereanythingelseweshouldknow?
• N/a
• It was hard to understand 1 speaker
• No
• Not at this time
• How to interpret the heat map
• How many rentals are in north highlands
• Nothing was surprising. All good, useful information to know.
• The 60%reduction in crime starting with trash pick up
• A little more time on the demographics, data and target market
• More opportunity for q + awith community orgs. Maybe only 5 come andwe get 10 minutes for questions.
• I cannot think ofsomething that felt like it was missing
• Very good workshop!Well thought it. Useful information.
• Nope :)
• Thank you!
MaySession(Governance,Succession,Taxes) A1.2
Location: Trinity Lutheran Church I Hamilton Neighborhood
WorkshopSections
1. Section1:Bylaw Best Practices
2. Section2:Legal Structures & Taxes
3. Section3:Finance & Bank Accounts
4. Section4: Governance
5. Section5: Communication 6. Section6: Succession & Recruitment 7. Section7: Asset-Focused Meetings 8. Section8:Neighborhood Tour – Hamilton Neighborhood
WorkshopGoals
1. Goal1:Introduce Associations to different legal structures and implications as well as the process of forming entity (including bylaw best practices)
2. Goal2:Develop awarenessof tax implications to forming a legal structure
3. Goal3:Provide overview of good governance (including an overview of recruitment, succession, and meeting facilitation practices)
4. Goal4:Provide Basic introduction to various communication platforms and strategies
