LEADS ONLINE_FINAL

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IT Governance Business Case Leads Online Police Department

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Background The Durham Police Department is responsible for the investigation of crimes, both nonviolent and violent, and providing the highest level of customer service to the citizens of the City of Durham. The mission of the Durham Police department is to work with the community to minimize crime, promote safety, and enhance the overall quality of life in the city.

In doing so, the Durham Police Department needs to have access to as many available resources as possible to generate leads for their criminal investigations in order to solve crimes, apprehend suspects and fugitives, and gather the necessary evidence that leads to convictions in order to minimize the city's crime, promote safety, and enhance the overall quality of life.

Durham Police Department was introduced to Leads Online early in the company's existence, when at that time Leads Online capabilities were less than the established capability of Durham PD. Currently, the investigative and lead generating capability of Leads Online far exceeds the capabilities of Durham Police Department.

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Current Business Problem The Durham Police Department needs a solution to streamline investigations and provide meaningful intelligence and data to generate leads to assist in the arrest and convictions of criminals to reduce crime, improve public safety and the overall quality of life in Durham.

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Currently the Durham Police Department has a lack of available resources and access to meaningful and helpful information that would assist in their criminal investigations

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Durham Police Department currently does not have access to all the available resources needed to solve cases, especially regarding property crimes.

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Durham Police Department, like other law enforcement agencies nationally, experience shortage in police force making not only assigning cases to officers difficult, but also solving the cases

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Current Pain Points •Durham Police Department currently has manual processes which could be streamlined, automated, and made more efficient with the use of Leads Online​ •Officers go through heavy paperwork requirements to get court orders , subpoenas and other necessary resources to gain access to information relevant to investigations​ •Property crime clearance rate is low​, ranging in 10-15% clearance rate •Public perception of law enforcement and their effectiveness could improve​ •Durham Police Department has staffing issues. There aren't enough officers to investigate all the crimes. The department carefully picks and chooses which cases to pursue and assign for investigation based on solvability factors​ •There isn't a direct solution for examining or obtaining information outside of the jurisdiction leaving suspects who have left the jurisdiction harder to track and pursue

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Desired Business Value City of Durham's Strategic Plan Goal: Innovative & High Performing Organization Initiative: Develop and implement a continuous improvement model that includes evaluation and process improvement to analyze and improve City Services Implement use of Leads Online to assist police department in investigations to make the community a safer place to live, reduce crime, promote safety, and enhance overall quality of life, while simultaneously improving relationships between police and citizens.

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Future State Benefits •

More stolen property recovered for citizens.

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More suspects identified

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More arrests made

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Increased conviction rate thanks to additional necessary evidence availability

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Pattern discovery in investigations will be automated making charges, arrests, and convictions easier.

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Improved overall customer service to the citizens of Durham

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Improved relationships between Durham citizens and Police Department

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Analysis and Recommended Solution

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Analysis of Police Proposed Solution: LeadsOnline •

Founded in 2000, Leads Online is a sole-source provider in their service offering for investigative solutions, harnessing partnerships with over 20,000 businesses who are offered free access for reporting requirements, and over 5000 law enforcement agencies nationwide including neighboring municipalities as well as federal agencies like the FBI and ATF

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Platform conducts automatic analysis on case solvability and interacts with other law enforcement agencies as well as external data sources like the National Crime Information Center (NCIC).

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Leads Online does not have any direct competitors, as the company is a solesource provider of the specific services and data sets it provides access to

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The only leading industry competitors, again who do not offer the same services or dataset, operate in providing streamlined open-source intelligence analytics

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Durham PD endpoint technology supports the LeadsOnline application for system administration

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LeadsOnline cybersecurity controls meet the Durham cyber security standards

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There are various known North Carolina municipal police departments who utilize Leads Online, including Raleigh, Cary, Wake County, Chapel Hill, Durham County, and Fayetteville.

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Analysis of Alternative Option: Whooster This alternative option was the only alternative option identified during market analysis.

Whooster •

Private For-Profit data intelligence and asset management software company, founded in 2013, based in Buda, Texas that allows for integration and visualization of various data sets to improve decision making and assist in intelligence related to criminal investigations

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Unlike Leads Online, the platform does not conduct analysis on case solvability, nor does it interact with other law enforcement agencies, and integrate with prime law enforcement databases like NCIC.

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Unlike Leads Online who focuses solely on law enforcement and public safety, Whooster maintains a customer base outside of the law enforcement industry as well as outside of the United States, which can be a risk concerning data security

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Like Leads Online, Whooster can integrate with CellHawk Technology, a phone forensics software, which is owned by Leads Online\

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Unlike LeadsOnline, Durham would have to host Whooster locally and would be completely responsible for configuring system and ensuring compliant cyber security controls

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Comparative Business Value Analysis Pain Point

Leads Online

Whooster

Multiple Manual Processes

Alleviates Pain Point

Does not alleviate the pain point.

Heavy paperwork requirements

Alleviates Pain Point

Does not alleviate the pain point.

Low Property Crime Clearance Rate

Positive impact on pain point.

No known potential impact on pain point

Public Perception of Law Enforcement and their effectiveness could improve

Alleviates Pain Point

Alleviates Pain Point

Staffing Shortages

Alleviates Pain Point

Does not alleviate pain point.

Cross-Jurisdiction Person of Interest Tracking

Alleviates Pain Point

Does not alleviate the pain point.

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Comparative Technical Analysis Leads Online

Whooster

Number of End Users

Unlimited – no additional cost associated

Unlimited- $1300 per year per user

Start-up-costs

No start-up costs.

Variable start-up costs.

Technical Requirements

Meets TS technical requirements, with no additional configuration

Meets TS technical requirements.

Additional configuration required

Data Integration

Utilizes police department data, as well as data from 20,000 business partners & 5000 law enforcement agencies.

Integrates with #1 law enforcement database (National Crime Information Center)

Utilizes police department data, public facing data (open-source), and 3rd party subscription data

Training & Change Management

Training is free, in-person, virtual, & tutorial based

Training is NOT free. Cost per hour and if in person cost plus expenses

Functionality

Meets Durham PD current functional requirements to alleviate pain points

Does not meet Durham PD current functional requirements to alleviate pain points

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Considering the business problem and pain points identified by the Durham Police Department, in addition to the intended end-users for the platform, Whooster has not been identified as a viable option to alleviate the problem and pain points associated with this business case.

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Recommended Solution: Leads Online Real Time Crime Description

Leads Online is a subscription-based software leveraging business reporting requirements, and partnerships between over 20,000 business and 5000 law enforcement agencies to advance case investigations and assist law enforcement in closing criminal investigations.

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Pros

Cons

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Provides investigators access to datasets not available on typical law-enforcement resources to generate leads on cases Streamlines lead generating with collaboration between law enforcement agencies and businesses Minimizes number of systems needing to be accessed, making information and data gathering more efficient as Leads Online populates NCIC information within the portal Unlimited user logins Minimizes manual processes, freeing officer time for other issues

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N/A

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Change Management & Training •

Leads Online is activated instantly once agency agreement is signed

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Training is scheduled with Police Department upon agency agreement, which can be conducted in-person or virtually which lasts about 45mins for PowerPlus, and an additional 45 mins time for Real Time Crime

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The same training is also available tutorial-based on-demand within the platform for end users

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There are no additional costs associated with training or system implementation

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Peer Reviews Raleigh Police Department  Raleigh PD has been using Leads Online since 2013 and highly recommends the

platform

Cary Police Department  Cary has been using Leads Online for more than 10 years and highly

recommends the platform

Fayetteville Police Department  Fayetteville PD has been using Leads Online since 2006 and highly recommends

the platform

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Recommended Solution - Project Financial Estimate Real Time Crime Solution COST ESTIMATES

FUNDING

Implementation Costs (Hours)

Post Implementation Run Costs (Hours)/ KTLO

Internal TS Department:

35 hours

Hours

Funding Requested (Y/N):

Business Analysis

15 Hours

hours

Internal Labor New FTE – Year 1 Costs

IT Support & Cyber Security Analysis

5 hours

hours

Project One Time Costs (External)

$59,872

PMO Implementation

20 hours

hours

*Total Project Funding Requested for Year 1

$59,872

6 hours

10 hours

Asset Run Cost Year 2

$61,668.16

Asset Run Cost Year 3

$ 63,518.20

Description

Departmental Funding Amount:

$ 0.00

Labor $ (Hours)

Durham Police Department

$0.00

External Labor $: Professional Services: RealTime Crime Set-Up

$0.00 included in service at no additional charge

Non-Labor $ Software:

$59,872.00

$0.00

Hardware:

$0.00

$0.00

* Total Project Funding Requested Year 1 includes New FTE Labor, External Labor and Non Labor

Y $0.00

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Risk Identification Description of Risk

Risk Impact (High/Medium/Low)

Vendor performance

Low

N

N

Cyber Security

Low

N

N

Project Team Turnover

Low

N

N

Poor Execution

Low

N

N

Mitigated (Y/N) Contingency(Y/N)

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Mitigation Risk (Costs) •

N/A

Contingency Risk (Costs) •

N/A

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Our ask

We are asking the IT Governance Steering Committee to approve the business case for Leads Online Real Time Crime service to support the investigations of the Police Department.