Solid Waste Services Changes

Beginning July 3, 2023, the City will bring residential solid waste services in-house City crews will begin providing collection of all garbage and recycling using the automated trucks similar to those of our current contractor For garbage and recycling, the method of collection, as well as the guidelines, will remain the same . The City will use 9 new garbage routes, 5 new recycle routes, and 1 mixed mini-rear loader route to serve our more than 36,000 eligible homes

Q: How will Solid Waste Services Change?

A: The major change coming in July, will be the switch to a 4-day work week rather than the 5-day work week we have now . As routes are rebalanced to 4-day scheduling, we will make every effort to keep residents on the same collection day where possible However, all residents with collection on Friday will be moved to another collection day The goal is for this change to impact as few residents as possible We will announce our new collection schedules in early May 2023 .

This switch to a 4-day work week is also being made to provide a more consistent collection schedule on holiday weeks where the City of Concord observes a holiday Collection for all services will operate on a one-day delay to account for observed holidays .

Q: When will this change take effect?

A: Monday, July 3rd will be the first day of City collected garbage and recycling, as well as the switch to a 4-day work week With the July 4th holiday, Monday residents will receive service on Monday, and Tuesday to

Thursday customers will have a one-day delay for collection of ALL waste streams . This takes the guess work out of knowing which day the City will pick up yard waste as opposed to the contractor’s collection schedule for garbage and recycling .

Q: What will the benefits of this change be?

A: The City places a great emphasis on excellent customer service Having direct control over all services will allow us to improve efficiency in the delivery of service, including flexibility in staffing and having adequate resources available at all times We can also mobilize quickly to meet emergencies or other special circumstances

We are confident that City employees will take ownership and pride in their work, as our current employees do, and can provide the prompt and professional service that our residents expect from our organization We will employ the use of technology in our trucks, enabling us to obtain real-time data on service “misses” and any violations that may occur

All of these factors will improve service to our residents, while keeping costs at or below the current cost of contracting .

While this change is a big undertaking, we’re excited for the opportunity to better serve our citizens To make this change possible, we plan to hire a total of 20 new employees to begin service: 16 new drivers, 2 supervisors, an additional Customer Service Specialist, and an Assistant Superintendent All positions will be filled in the spring If you’re interested in joining Team Concord, learn more by visiting concordnc.gov/employment. •