City of Belton City of Belton
August 28, 2025 August 28, 2025
Meet the Speakers
Julie has over 26 years of experience as a professional speaker, she has had the privilege of speaking to audiences in all 50 states, 4 countries, St. Thomas, St. Croix, and Puerto Rico. She has done extensive work with cities and government agencies all over the State of Texas and across the country. She has presented programs for industry leaders from Texas Tech University to the U. S. Army, from Mercedes Benz to Fidelity Investments. Working with a wide range of industries from Banks to Cities to associations and Universities Julie makes training fun! She was named the SHRM’s HR Southwest Conference 2017 Speaker Hall of Fame Inductee, and she has served on the National Board of Directors for the American Business Women’s Association as well as the local board for CYTDallas Fort Worth.
Humorous speaker Charles Marshall is without a doubt one of the funniest and most original professional speakers providing corporate content today. His comedy videos have been viewed by millions of people worldwide on multiple social-media platforms.
Charles is the founder and president of M Power Resources, a company dedicated to providing growth resources for business and individuals. He has over 20 years of full-time experience as a motivational speaker and comedian.
Belton U! Agenda
August 28,
Session Topics Julie Burch
Exceptional Customer Service - It’s in the bag
This isn’t your Mama’s customer service! In today’s environment we see the evolution of service– we have moved from traditional customer service to relationship service. This is especially true when we don’t even call them customers– today in non-traditional service we call them students, guests, members, clients, and everything in between! The power of the relationship is the key to success! In this fun and interactive session, we will talk about how to make every person we interact with feel valued. Internal and external customers alike!
Breakout Session: Conflict is War!
Conflict is everywhere, and unavoidable, no matter how hard we try. Unfortunately, confrontation is a necessary byproduct and it's what you do with it that's key. If you have ever avoided saying what needed to be said because you hate conflict or regretted saying something in the heat of the moment, then this is the session for you. In this dynamic, highenergy, and highly interactive training you will learn the best conflict management skills, what conflict is, and what it means to confront someone. Attendees will learn how to effectively manage conflict and confrontation in the real world.
Session Topics
Charles Marshall
Breakout Session: The Character Question
Having good character isn’t just a good idea; it is the foundation upon which all your financial, emotional, physical, spiritual, and relational success is built. In a conversational and colloquial manner, Charles manages to deliver difficult principles in a humorous fashion. Charles will tell your audience how character is built and reveal the importance of integrity, persistence, courage, and discipline in your lives.
Real Heroes Don’t Wear Spandex
In real life, heroes aren’t rock stars, movie stars, or sports figures. Real-life heroes are everyday people who make a difference by believing in, and investing in, the lives of those around them. In this thoroughly inspiring and uplifting program, Charles publicly honors people in your group for their contributions and recognizes them as examples of what real heroes are. Learn how to engage the Power of Belief to revolutionize our City of Belton organization!
