Engauge: November/December 2025 by citizensenergygroup

Volume 87, Issue 6

November/December 2025

Jennifer Bailey Receives Healthy Citizen Award 2020 N. Meridian Street Indianapolis, Indiana 46202 www.citizensenergygroup.com

TRUSTEES Dennis Bland Jamie Merisotis Carole Casto Mel Raines Brian Williams

DIRECTORS

Maria Quintana, Chair Jeffrey Good, Vice Chair Daniel Appel Moira Carlstedt Christia Hicks J.A. Lacy Eric Scroggins Nichole C. Wilson

OPERATING MANAGEMENT Jeffrey Harrison

President & Chief Executive Officer

J.P. Ghio

Vice President, Energy Operations

Sara Mamuska-Morris

Vice President Capital Programs and Engineering

Jeff Willman

Vice President, Water Operations

Craig Jackson

Senior Vice President and Chief Financial Officer

Sabine Karner

Vice President and Controller

Joseph M. Perkins, Jr.

Senior Vice President and General Counsel

Joe Sutherland

Vice President, Regulatory Affairs

Jennifer Bailey Director of Treasury, has received the Healthy Citizen Award for her commitment to personal health and well-being. Jennifer exemplifies being a Healthy Citizen by consistently promoting and supporting healthy habits amongst colleagues. Whenever her schedule allows, she attends company health and wellness events and offers thoughtful feedback to help improve initiatives. Jennifer actively participates in wellness challenges, workshops, and community-sponsored activities and previously served on the wellness committee. She exercises daily, often using the free programs and websites suggested in the wellness newsletters. Her enthusiasm and commitment inspire and encourage others to make positive lifestyle choices. A Healthy Citizen is an individual nominated by a coworker who believes they have made a significant wellness achievement and should be recognized for their accomplishments. Winners are recognized in Engauge and receive a monetary award. Examples of a significant wellness achievement: • Accomplishes significant health improvement • Actively participates in onsite events and programs • Supports and encourages healthy behaviors • Models a healthy lifestyle • Participates in community events related to health and wellnessParticipates in community events related to health and wellness

Jodi Whitney

Vice President, Human Resources & Chief Diversity Officer

Mike Strohl

Senior Vice President, Chief Customer Officer

John Lucas

Vice President, Information Technology

Melissa Lawson

Scan this QR code to submit your nomination

Vice President, Customer Operations

COMPANY VISION:

Enhance the well-being of our customers, communities, and employees by providing unparalleled service now and for generations to come.

COMPANY MISSION:

We fulfill the Promise of the Trust to provide essential utility services for our customers and communities, maintain the lowest possible rates with sound financial management, and create the greatest long-term benefit through a unique business structure.

ENGAUGE

Engauge is published by Citizens Energy Group, Corporate and Public Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request. The Corporate and Public Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate and Public Affairs Department at alowe@citizensenergygroup.com or call 317.927.4336.

Editor:

Adam Lowe

Contributors:

Zoya Barker Ben Easley Sara Flores Susan Harris Melissa Hehmann Kenya McMillin Meechelle Riley Shannon Rogier Staci Turner Terri Zaichek

Graphic Arts:

Wayne Stohs Joel Bustamante

Engauge - November/December 2025

On the Cover Volume 87, Issue 6

November/December 2025

Citizens Energy Group leaders gather for State of the Trust, held September 18 at the Eiteljorg Museum of American Indians and Western Art. Read the feature on page 4 and learn about Citizens plans for Our Next Chapter.

MARK YOUR CALENDARS MORE IMPORTANT DATES: Citizens Holiday: New Year’s Day January 1 Begin Earning 2027 Well Points January 1 HSA Well Points Contribution (Documentation by December 13) January 9 Dr. Martin Luther King, Jr. Day January 19 Black History Month February American Heart Month February

18th Annual Sharing the Dream January 15 & 16 Join your fellow Citizens Energy Group employees, along with contractors and friends of the organization, as we renovate, clean, and organize Indianapolis World Sports Park. Volunteer your time and talent in one of Indy’s most unique public-private partnerships, all in service to Indy Parks. We need approximately 135 volunteers per shift, and there are four shifts available over two days. Note that employees need permission from their direct supervisors to participate, especially if they would like to volunteer during their normal working shift. Please review the volunteer guidelines on iTrust. About World Sports Park The Indianapolis World Sports Park, formerly known as Post Road Community Center, is located on Post Road, between East Washington Street and Brookville Road. Expanded and renovated in 2012, this 46-acre park is surrounded by beautiful, mature trees with some of Indianapolis’s best multi-use sports fields available to rent. Nestled in the park is a playground and basketball court as well as a banquet hall with meeting/event space that can accommodate events of almost any size. Contact Shannon Frederick at sfrederick@citizensenergygroup.com for more information.

National Wear Red Day February 6 HSA Well Points Contribution (Late Documentation by January 10) February 6 Engineers Week February 23-27

UPCOMING TRAININGS COMPASS February 19

For More Information, Email Shannon Frederick: sfrederick@citizensenergygroup.com

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OUR NEXT

CHAPTER The annual State of the Trust event was held on Thursday, September 18 at the Eiteljorg Museum of American Indians and Western Art, highlighting news and accomplishments from fiscal year 2025 and sharing what’s coming in our next chapter. The following is a summary of what was presented:

CITIZENS-LEBANON WATER SUPPLY PROGRAM In December 2024, Citizens Energy Group entered a financial agreement with the Indiana Finance Authority and Lebanon Utilities, securing the first $100 million of up to $700 million in non-recourse loans ensuring current Citizens customers will not pay for the program.. This funding supports the expansion of Citizens water infrastructure to serve Lebanon as a wholesale customer. The project is progressing toward its first milestone of delivering 2 million gallons of water per day to Lebanon by January 1, 2027, with further increases planned for 2028 and 2031.

CAPITAL PROGRAMS & ENGINEERING Many significant projects progressed in FY2025, including the Harding Street Large Diameter Sewer Rehab and Flow Maximization Project, which is improving more than 3,300 feet of sewer interceptor. The Lead Service Line Replacement Program has replaced more than 4,200 lines since 2022, with a major effort in Martindale-Brightwood wrapping up this year and work moving to the Near Northwest neighborhood. Coordinated replacements with other projects, such as the IndyGo Blue Line, are ahead of schedule and have reduced costs by up to 10 percent. 4

Engauge - November/December 2025

WATER & WASTEWATER The Water Operations team has implemented a corrosioncontrol strategy in line with the recent Lead and Copper Rule Revision, equipping facilities to prevent lead from customer-owned service lines leaching into water. Construction on the DigIndy Tunnel System is nearly complete, and all tunnels will be in full operation by the end of 2025. Active portions have already prevented more than 7 billion gallons of wastewater from entering local waterways.

THERMAL The Citizens Thermal utility has completed major projects for the new Elanco site and the IU School of Medicine and has made chilled water connections to several downtown landmarks. The new State Archives building and the upcoming Signia hotel are now equipped with steam and chilled water services.

NATURAL GAS Gas Engineering and Operations have added a third construction crew to complete new business services in Marion County, shifting work from contractors to in-house teams for greater efficiency. For the fifth consecutive year, improvements in Underground Storage have provided value to Trust beneficiaries through lower natural gas costs and increased wholesale margins.

CORPORATE SUPPORT SERVICES The IT cybersecurity program enabled Citizens to pass a rigorous TSA inspection and host global experts for a handson assessment, resulting in zero findings from insurance underwriters. Customer Operations advanced strategic initiatives created a meter roadmap and completed a C2M upgrade. Supply Chain elevated several Tier 2 suppliers to Tier 1 status, increasing diversity spend to 27.5 percent—exceeding the goal. The Environmental Stewardship team received recognition from IDEM and US EPA for its industrial pretreatment program, and collaboration across departments extended the Eli Lilly steam contract for another decade.

STRATEGIC GROWTH Citizens and the Town of Whitestown reached an agreement for Citizens to purchase Whitestown’s water assets for $37 million, continuing a 40-year relationship and ensuring bill savings for residents. Citizens Westfield is also working to acquire Lapel’s natural gas utility, aiming to lower rates for Lapel customers.

2026 STRATEGIC PILLARS To support Customer Satisfaction, Citizens will develop a business plan to potentially launch a Citizens Foundation to oversee utility assistance and community programs. Employee Engagement will be enhanced through experience journey mapping. Financial Integrity will be strengthened by launching a new business for vacuum excavation and inlet cleaning services, while Performance Excellence will be pursued by creating a new technology platform for service applications.

ORGANIZATIONAL UPDATES Mark Jacob, Vice President Capital Programs & Engineering and Curtis Popp, Vice President Customer Operations, retired in 2025. Mike Strohl, Senior Vice President & Chief Customer Officer, and John Lucas, Vice President, Information Technology, have both also announced their retirements to take place in 2026. The senior leadership team has carefully reviewed strategic workforce plans and organizational needs, leading to several strategic changes to ensure Citizens is well-positioned for the future. Engauge - November/December 2025

Third Annual

Continues to Make a Difference Citizens Energy Group hosted Community Resource Day for its third consecutive year on October 4, continuing to serve members of the Indianapolis community with essential resources, services, and information. In Central Indiana, more than 244,000 households are in or at risk of poverty. Community Resource Day is an opportunity for our neighbors to get access to community organizations, local businesses, healthcare providers, educational institutions, and more. The goal of the event is to connect residents to the resources they need to thrive. By day’s end, more than 700 guests had participated. Guests received vouchers for lunch from onsite food trucks; selected free options of hats, gloves, bookbags and school supplies; and enjoyed engaging entertainment including live music, performances by the Freetown Village Singers, and appearances from Indianapolis’ professional sports team mascots. Families experienced hands-on activities such as face painting and the popular Excavation Station, where more than 90 children participated. Beyond fun and festivities, the day provided meaningful opportunities for connection. Organizations engaged residents around wellness, education, healthy food options through the Harvest 2 Home Indy Floating Farmers Market, financial assistance including onsite Energy Assistance Program applications from the John H. Boner Neighborhood Center, and safety resources to help prepare for the colder months ahead. 6

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The team behind the event was quick to recognize the hard work of Kenya McMillin, Community & Stakeholder Engagement Manager, for her leadership in coordinating the event, supported by the Corporate & Public Affairs department, Citizens NAP (Neighborhood Ambassador Program) Ambassadors, and a wealth of volunteers. “Thank you, Kenya, for your outstanding leadership in hosting the 2025 Community Resource Day. Your dedication, together with the efforts of our many Citizens volunteers, ensured CRD was a tremendous success. It’s exciting to see Citizens deepen our involvement and engagement with the community and strengthen our grassroots efforts to support our diverse communities,” shared Shannon Stahley, Director of Corporate & Public Affairs. “The 2025 Citizens Energy Group Community Resource Day was a great success for us at Mary Rigg,” said Andrew Lee, Director of Workforce Programs at Mary Rigg Neighborhood Center. “We met some new resources we didn’t know about previously and found a couple of connections I’ve been trying to reach for a while now! We also spoke to a LOT of people to raise awareness of our resources available to them. All in all, I think this is the most valuable time we spent in community engagement this summer. Thanks for allowing us to be part of it!” Citizens staff were on hand to discuss utility assistance options available through the Warm Heart Warm Home Foundation™, as well as share information about jobs at Citizens, energy efficiency, and natural gas safety. In all, more than 50 community partners were present, showcasing their services and offering assistance to community members. Citizens is dedicated to enhancing the well-being of our customers and communities. Helping those in need access essential services while learning about the utility assistance available to them is a key part of our service to the community. Through Citizens Warm Heart Warm Home Foundation ™ and partnerships with other utilities and financial assistance coordinators, our neighbors can find ways to keep their homes warm and their water flowing. “Each year, Community Resource Day reminds me just how strong and compassionate our Central Indiana community is,” said Kenya McMillin. “Seeing families connect with vital resources and with one another reinforces why we do this work. It’s truly a day that celebrates hope, collaboration, and community care.” Forty-six Citizens employees, retirees, and friends offered their time, hard work, and enthusiastic energy in support of the event: Shannon Frederick Nunu Oropeza Terri Williams Devon Jones Jermain Pierson Estrella Torreblanca Eva Avila Jael Mendez Aura Membreno Jordyn Brown John Eddington Paul Bell Ben Easley Ashley Banks Latrice Stafford Misty Douglas Joe Anthis Jennifer Mentink Kenya McMillin Alana Gessert Adam Lowe Alex Haberfield Tommy Frost

Scott Lykins Wayne Stohs Lavashia Primus Crit Crabtree Austen Burris Eric Buntain Richard Willsey Brett McClellan Sheryl Rios Erika Maldonado Maria De Leon Chrissy Bruns Kim Hood Joel Bustamante Susan Harris Laura O’Brien Mike Twyman Eric Duncan Liveonah Duncan Desree Austin Margaret Rhodes Sarah Murrell Brandon Nettrouer Engauge - November/December 2025

Meet Debi Bardhan-Akala, Director, Regulatory Affairs Debi Bardhan-Akala joined Citizens Energy Group in September 2013, when she was hired as Manager of Planning & Design for Special Projects, a team dedicated to the DigIndy Tunnel System Program. Prior to joining Citizens, she worked for DLX, a national engineering and architecture consulting company, where for 15 years she planned, designed, and managed construction of public works projects.

1. Tell us about your team/department, and what you are responsible for at Citizens. I work in the Regulatory & External Affairs department, which consists of a diverse team of 12 professionals, including engineers, accountants, and technical specialists. Our team brings a wide range of expertise and is united by strong analytical skills, an inquisitive nature, and a commitment to problem-solving. Recently, following a merger with the Government Affairs group, our scope has expanded significantly. This integration has provided us with a broader perspective on legislative processes and how they influence regulatory filings, enabling us to approach our work with greater strategic insight and impact. As Director, Regulatory Affairs, I am responsible for the development, implementation, and administration of Citizens regulated utilities’ rates and charges and Terms and Conditions for service. I direct the preparation of certain revenue-related adjustments, cost of service studies, and rate design testimony for Citizens regulated utilities.

2. What do you enjoy about your job? What I enjoy most about my job is the dynamic nature of the work. The unpredictability challenges me to be creative and think outside the box to solve complex problems. It also allows me to be strategic and intentional in the choices I make, guiding stakeholders toward positive outcomes that align with organizational goals. Additionally, I value the opportunity to collaborate with multiple internal stakeholders in a highly supportive, learning-focused environment. This combination of creativity, strategic thinking, and teamwork makes my role both rewarding and intellectually stimulating.

3. What do you appreciate about working at Citizens? What I appreciate most about working at Citizens is the strong alignment I feel with the organization’s values and what it stands for. Citizens commitment to integrity and community resonates deeply with me. Beyond the values, it’s truly the people who make Citizens exceptional—their humility, genuine intent to create positive impact, and unwavering dedication to doing the right thing for the right reasons. This culture of authenticity and purpose is what makes working here both inspiring and rewarding.

4. How do you spend your time outside of work? Outside of work, I prioritize spending quality time with my family and our beloved pet, Pumpkin. I am deeply committed to giving back to the community and actively support local nonprofits, with a particular focus on initiatives that empower and uplift young women and girls—a cause that resonates strongly with me. I also pursue my passion for Indian classical dance, which helps me stay connected to my cultural heritage and express creativity. Recently, I had the privilege of performing at Carnegie Hall in New York, an experience that allowed me to share my art on a distinguished global stage.

Engauge - September/October 2025

Benefits Corner Final Reminder: Well Points Deadline • Employees can earn up to 1,000 Well Points between January 1 and December 31, 2025. • Points can be uploaded until January 10, 2026. • Reward: 2026 HSA contribution of $1,000 for individuals and $2,000 for families.

We Heard You! Your voices matter. Because of your feedback from employee surveys, we’ve taken meaningful steps to enhance our workplace culture and create an environment where everyone feels valued, heard, and empowered.

WHAT WE HEARD Your responses gave us insight into what’s working well and where we have room to grow. You shared your experiences around employee recognition, career development, leadership transparency, and communication. We listened, and we acted.

WHAT WE’VE DONE

Pay Calendar & Paid Days Off • Access 2026 calendar and days off via QR codes on HR SharePoint. • Floating holiday for 2026 is July 2.

2026 Paid Days Off

2026 Pay Calendar

2026 Benefits & Payroll Updates • New benefits elections from November Open Enrollment take effect on January 1, 2026. • All employees will receive new Anthem insurance cards (Blue View Vision benefit removed). • Reminder: HSA contributions can be updated anytime via Bswift. • PTO/vacation carryover will appear on the January 29 pay stub.

Here are just a few of the improvements we’ve made based on your feedback: • Employee Recognition: We’ve introduced a Voices of the Customer Experience feature in Engauge, brought back the Healthy Citizen Award, and added CLASS achievements to digital signage. You are also recognizing each other! Since 2024, you’ve made more than 250 CSA Impressions. • Enhanced Communication & Transparency: All Leadership Forum agendas, talking points, and presentations are added to iTrust. Additionally, IT has integrated Teams and SharePoint to provide a more seamless experience. • Benefits Resources: Human Resources has created new systems to ensure all employees have access to the health, wellness, and benefits resources they need. This includes adding a “Benefits Resources” tab to the iTrust homepage, developing a Leave Request Form, and adding a “Your Benefits Journey: From New Hire to Retirement” page to support you in all of life’s unique needs. • Career Growth & Development: The Learning & Development department has displayed a commitment to better supporting employee needs with the following enhancements: · Expanded our training and development catalog to more than 5,000 e-learning courses. · Added 15 new training events. · Launched the Pipeline Engagement Program with a 91 percent increase in participation from 2024 to 2025. · Introduced the New Skills Pyramid, which now includes training in Executive Presence and Emotional Intelligence. · Created Impression badges for our Trust-wide skills and values. · Created three new leadership pathways. · Launched a front-line leadership development program. · Increased the performance review completion rate to a 96 percent average.

WHAT’S NEXT This survey is just one part of our ongoing commitment to building a workplace where everyone thrives. We’ll continue to listen, learn, and evolve together. Thank you again for your participation, honesty, and dedication to making our organization one of the best places to work. Keep an eye out for more employee engagement communications in 2026!

Employees and spouses can stay up to date on benefit changes, deadlines, and more with Citizens Connect. Scan the QR code to create your own account. Go to Settings and add your phone number or email address to get started.

Engauge - September/October 2025

VOICES of the

CUSTOMER EXPERIENCE Owning the customer experience is a cornerstone of Citizens success and is vital to fulfilling our promise as a Public Charitable Trust. We are thrilled to offer this new column, Voices of the Customer Experience, dedicated to shining the spotlight on employees who strive to ensure our customers – both external and internal – receive the best experience possible. Their commitment, hard work, and passion for excellence not only drive our business forward but also create a positive and lasting impact on everyone they interact with. Join us in celebrating these outstanding individuals who truly embody the spirit of Citizens!

Charles Furr U T I L I T Y S E R V I C E S P E C I A L I S T

Paul Bell U T I L I T Y S E R V I C E S P E C I A L I S T

Nathan Hornberger PIPING SPECIALIST CFS

Amandeep Kaur I N F O R M AT I O N S E C U R I T Y E N G I N E E R I

“Amandeep has shown great flexibility and adaptability in her Security Engineer role. I have worked with Amandeep since she joined the team and have been impressed with her willingness to learn and her attention to detail. It’s been really great watching her grow in this new role.” – CSA Impression for Adaptability & Flexibility from Andrew Gibson, Information Security Engineer II

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CITIZEN S SU P P LY C HAIN HOSTS 2ND ANN UA L

SUPPLIER ENGAGEMENT EXPO On October 30, 2025, Citizens Energy Group Supply Chain, in collaboration with a cross-functional team, proudly hosted the Second Annual Supplier Engagement Expo—a vibrant gathering of suppliers, Citizens staff, and strategic partners. Held at Indy’s Global Village – one of Indianapolis’s most dynamic cultural hubs that celebrates international diversity through food, art, and local enterprise – the event served as a powerful platform to foster inclusive growth, navigate change, and strengthen supplier relationships. The Expo’s theme, Stronger Together: Collaboration Creates Impact, was reflected in every aspect of the day, from a dynamic panel discussion to the interactive Matchmaker sessions designed to spark meaningful connections between suppliers and corporate partners. The panel included suppliers Jan Lorenzano (Bright Ideas), Patricia Musairi (Intrinz Inc.), Jessica Nickloy (Etica Group), and Bradley Watt (Veterans Engineering & Technical Services) who each shared insights about resilience, partnership, and community impact. The session was moderated by Laura O’Brien, Manager, Corporate & Public Affairs at Citizens. Thank you to the planning committee and volunteers for your dedication and support to making the Expo a success: · Zoya Barker, Culture & Inclusion Specialist · Madison England, Executive Coordinator · Shannon Frederick, Corporate Events & Philanthropy Coordinator · Roger Hanas, Wastewater Collection Director · Tamiko Kendrick, Inclusion & Talent Development Director · Jose Lopez, Wastewater Construction Supervisor · Kenya McMillin, Community Stakeholder & Engagement Manager · Mike Miller, Manager Engineering · Kenya Perkins, Compliance Analyst · Shonna Quick Crowell, Supplier Engagement Coordinator · Kim Rogers, IT Business Relationships Manager · Celia Whisler, Engineer I

DRIVING INCLUSIVE OPPORTUNITIES THROUGH SUPPLIER ENGAGEMENT Citizens continues its commitment to expanding opportunities for local small businesses, including minority-, women-, and veteran-owned businesses through intentional supplier engagement. An inclusive supply chain is essential to driving innovation and fostering long-term success for all. In fiscal year 2025, Citizens achieved the following spend percentage (based on addressable expenditures): · 13.3 percent with minority-owned businesses · 11.5 percent with women-owned businesses · 2.1 percent with veteran-owned businesses Our aspirational goals are 15 percent, 8 percent, and 3 percent respectively. While we did not meet our goals in two categories, we recognize and celebrate the contributions of our more than 160 certified diverse suppliers, who continue to be outstanding partners. We’re also excited to welcome GroundBreakers and David Mason & Associates to the Building the Future Together development program. These suppliers are poised for growth and ready to explore new opportunities for direct work with Citizens. During his welcome remarks at the Second Annual Supplier Engagement Expo, President & CEO Jeffrey Harrison shared: “Citizens inclusive supply chain is of great value in that it brings unique perspectives, agility, and niche expertise to the table. Our suppliers have been instrumental in helping us navigate challenges and emerge stronger over the past year.” As we expand into new areas of growth, we continue to lean into our business partnerships to help us achieve our mission of fulfilling the Promise of the Trust, maintaining the lowest possible rates with sound financial management, and creating the greatest long-term benefit for our customers and communities.

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A L E G A C Y B E N E AT H O U R F E E T A N D A C E L E B R AT I O N A B O V E G R O U N D

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On a crisp evening this past October, the White River shimmered with autumn sunlight as canoes cut through the water, and Citizens Energy Group employees, retirees, contractor partners, and community stakeholders stood on the bank. They were gathered for a moment more than a decade in the making. The ribbon-cutting ceremony on October 9 wasn’t just the end of construction on the DigIndy Tunnel System—it was the beginning of a new chapter for Indianapolis’s waterways and the communities that cherish them. For 14 years, the DigIndy Tunnel System has been reshaping the city’s environmental future. Nearly 28 miles of tunnels, each 18 feet in diameter, now lie deep beneath Indianapolis, ready to capture and divert combined sewer overflows – about 5 billion gallons annually – away from creeks and rivers and into treatment facilities for safe release. This is a story of infrastructure at its most transformative: invisible to the eye, yet vital to the health of our city.

CELEBRATING WHAT WE CANNOT SEE Because the work was largely underground, Citizens knew the celebration had to be visible, vibrant, and inclusive. The October ribbon-cutting was a focal point—a ceremonial event that brought together the people who made DigIndy possible and those who will benefit from its legacy. Preceded by a guided canoe tour of the White River through downtown Indy, attendees gathered near the Old Washington Street Bridge at White River State Park, overlooking waters that are cleaner than they’ve been in generations. The event featured stations housing a half dozen community partners, as well as remarks from Citizens leadership, contractors, and community partners, underscoring the collaboration that defined this project from start to finish. Mike Miller, Capital Program Manager for DigIndy, captured the essence of the achievement: “I have been blessed to work alongside hundreds, if not a few thousand individuals… all with the common goal of delivering one of the most environmentally impactful projects ever undertaken in Central Indiana. We are here tonight to celebrate a monumental achievement.”

A CELEBRATION AS MULTIFACETED AS THE PROJECT The ribbon-cutting was only one part of a broader effort to mark this milestone, focused on engaging the community with the wide-ranging impact of the project. Citizens launched a series of pop-up parties in Indianapolis parks throughout September, inviting neighbors to learn about the benefits of DigIndy while enjoying food and family-friendly giveaways. DigIndy education also was visible at Community Resource Day, demonstrating the coming changes for cleaner waterways and healthier green spaces. At Citizens General Office, a giant cling on the south face of the Meridian Street entrance has transformed the building into a visual tribute to DigIndy, reminding employees and visitors alike of the scale and significance of the achievement. Citizens partnered with Frank’s Paddlesports Livery to brand their canoe fleet with information about the DigIndy project and its impact on waterway health. Equipped with a social media kit, partner organizations amplified the celebration throughout October, sharing stories and photos that reached thousands. And following a media tour in June 2025, local news outlets and podcasters covered October’s event, ensuring that the message of environmental progress resonated far beyond the ribbon cutting.

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PARTNERSHIPS THAT BUILT THE PROJECT—AND CELEBRATE THE FUTURE From its inception, DigIndy was more than an engineering feat; it was a community endeavor. The celebration reflected that spirit, spotlighting partnerships that will endure long after the tunnel boring machine was retired. • Keep Indianapolis Beautiful, Inc. and Indy DPW partnered with Citizens on the 10 Thousand Trees initiative, planting thousands of trees to absorb stormwater and reduce runoff—a green complement to the gray infrastructure below. • Big Car Collaborative helped bring art into the conversation through the Citizens Art Project, creating installations that tell the story of neighborhoods and waterways transformed by DigIndy. • Frank’s Paddlesports Livery and other riverfocused organizations remind us that cleaner and more accessible waterways mean more opportunities for recreation for both local neighbors and visitors to our city. “It’s a call to action for all of us to continue this effort”, Peter Bloomquist of Frank’s Paddlesports told a reporter from WTHR at the ribboncutting, “to make sure that we create equitable access for all neighborhoods, all residents of Indianapolis, and visitors, too.” • Visit Indy and their Discover White River campaign show us how the White River in Indianapolis is a part of the larger Central Indiana ecosystem that tourists want to visit. Visit Indy celebrated the DigIndy completion with poster giveaways at the ribbon-cutting event and digital media ads on social media and within the Indianapolis Business Journal’s website. These collaborations underscore a truth at the heart of DigIndy: Environmental sustainability is a shared responsibility, and progress happens when communities work together.

LEGACY BEYOND COMPLIANCE While DigIndy fulfills the requirements of a federal consent decree, its impact goes far beyond compliance. It’s about health—reducing exposure to pollutants linked to gastrointestinal illnesses. It’s about equity—providing cleaner waterways for all neighborhoods. And it’s about vision—doing our part to “Make Indy A River City,” where Central Indiana’s waterways are a destination for recreation and connection. Legacy projects like 10 Thousand Trees and the Citizens Art Project will continue to shape this vision, reinforcing that infrastructure can – and should – create cultural and environmental value. As Brad Beaubien of Visit Indy put it, “Thanks to the commitment of communities, utilities, regulators, and partners, our White River is healthier than it’s been in generations, and its future depends just as much on the everyday choices we make in our own backyards.”

A MOMENT FOR EMPLOYEES AND RETIREES For the employees and retirees of Citizens, DigIndy is a testament to perseverance, expertise, and teamwork— including with workers serving in thousands of jobs created during construction, bringing new skills to Central Indiana. Innovative engineering kept the project under budget and on schedule. These achievements reflect the dedication of a workforce committed to excellence. The ribbon-cutting celebration honored that commitment. From video tributes featuring “Voices of DigIndy” to recognition of longstanding partners, the message was clear: This success belongs to all of us.

LOOKING AHEAD As the tunnels and associated infrastructure do their work beneath the city, the story of DigIndy will continue to unfold through cleaner rivers and more vibrant neighborhoods. Telling a story of stewardship among its other core values, Citizens remains focused on ensuring that project benefits will endure for generations. The ribbon has been cut, but the legacy is just beginning. 14 Engauge - November/December 2025

CITIZENS FOR GOOD: VOLUNTEER SPOTLIGHT Our volunteer spotlight is a chance to meet a Citizens Energy Group employee who is making a big impact in the community outside of their job. Citizens employees are encouraged to volunteer at Citizens-sponsored events, or at community organizations of their choice.

Meet Scott Miller, Director of Information Security Scott Miller joined Citizens Energy Group in September 2009. As Director of Information Security, he oversees Citizens cybersecurity program as well as the Operational Technology support group. Scott has been volunteering with Friends of the White River since 2016. He recalls, “I lived in downtown Chicago for a short time and realized how much I took for granted the sense of community that exists in so many Indiana cities and towns. I volunteer because I believe strong communities don’t just happen; they are built through shared effort and compassion of community members.”

What sparked your interest in volunteering for Friends of the White River? The first time I took a kayak out on the White River it completely changed how I saw Indianapolis. I’d lived just a few blocks north of the river for years and never realized what an incredible resource that was literally in my backyard. A friend convinced me to join him one weekend, and once we got on the water, I was amazed at how peaceful and beautiful it was. You’d never know you were in the middle of a major metropolitan city. That experience really sparked my interest in Friends of the White River and in helping others discover how transformative the river can be when you take the time to experience it.

What has been your most rewarding experience volunteering for Friends of the White River? Scott Miller (back) and Derek Doty (front)

The river cleanup events are some of the most exhausting and also some of the most rewarding events—seeing how much trash a group of volunteers can remove from the river really makes me hopeful.

What contribution or achievement are you most proud of? Seeing a canoe filled to the brim with tires, trash, and debris that are no longer polluting our waterways, no longer distracting people enjoying the natural beauty of our waterways.

What motivates you to stay involved with Friends of the White River? What keeps me involved is seeing how far the river has come. The cleanup efforts led by Friends of the White River along with the huge impact of Citizens DigIndy Tunnel System have really transformed the water quality and overall health of the river. It’s rewarding to see wildlife returning, aquatic life returning, and seeing more people kayaking/fishing and enjoying this shared asset.

Help Make Indy a River City

Connecting with a Fellow Employee

Employees interested in preserving one of Central Indiana’s most precious natural resources are encouraged to participate in Citizens annual White River Cleanup in partnership with Friends of the White River. For more White River volunteer opportunities, check out https://friendsofwhiteriver.org/.

Not only is Citizens a proud supporter of an annual White River Cleanup, but we also have many employees who like to get out on the river and help beyond that event. Like Scott, Derek Doty, Environmental Field Tech, also regularly volunteers at cleanups hosted by Friends of the White River. After making the connection that they both work for Citizens, the pair worked together at the next cleanup. “Derek and I teamed up in a canoe as ‘Team Citizens’ to tackle a stretch of Fall Creek near the Central Canal Aqueduct. Derek was tossing car tires into our canoe like it was the world finals for CrossFit, while I was trying to keep us from capsizing. It was exhausting work but very rewarding, and a great reminder that we can make a real impact and have some fun along the way,” Scott shared.

For More Information, Email Alex Haberfield: ahaberfield@citizensenergygroup.com

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Citizens Employees Complete Builds with SAWS Citizens employees recently completed a third service project in collaboration with Servants at Work, Inc. (SAWS), a volunteer organization specializing in building accessibility ramps for low-income, permanently disabled individuals. Citizens provides financial support to the organization, and this year, 30 employees took part in ramp builds at three households. Citizens believes in enhancing the quality of life for all our residents, including our lowincome neighbors with permanent disabilities. Access to a wheelchair ramp often opens the door to freedom and allows individuals to reconnect to the outside world. The following employees participated in SAWS builds this year: Brendon Crabtree, Sam Johnson, Matt Thomas, Crit Crabtree, Scott Lykins, Tommy Frost, Dan Kramer, Daphne Chiu, Rachel Dause, Paul Johnson, Dan Cutshaw, Eric Buntain, Austen Burris, Steve Berube, Joe Turnquist, Dan Moran, Justin Redman, Stuart Donaldson, Chris Barron, Tony Isenberger, Brian Campbell, Tim Bedgood, Rob Cross, Tiffany Thornton, Doug Payton, Mike Miller, Allison Walker, Payton Staman, Anvi Kute, and Onkar Chavan. The Citizens volunteer initiative Citizens for Good was adopted to recognize the efforts of both Citizens as a company and the many individual employees working here to make Central Indiana a better place to live, work, and play. The mission of Citizens for Good is to offer a wide variety of volunteering, service, and giving opportunities that encourage employee contributions, while meeting their interests and capacities for involvement. We celebrate and recognize volunteerism and service to the community, and support employees in their personal volunteer efforts.

Citizens Honors Veterans at Annual Celebration

Citizens Energy Group paid tribute to its employees who are military veterans during a luncheon at American Legion Post 64. Strengthening its ongoing partnership with the Indy Hygiene Hub, attendees also participated in a service project to assist homeless veterans. The event was kicked off by Craig Jackson, Senior Vice President & Chief Financial Officer and Air Force veteran, with the National Anthem and Pledge of Allegiance lead by Indianapolis vocalist Leah Crane. Citizens President & CEO Jeffrey Harrison also welcomed the veterans to the luncheon and thanked them for their service. “Veterans Day is a time to recognize and honor the courageous individuals who have served our country with unwavering patriotism and a deep commitment to the common good. Whether you served for a few years or dedicated your career to the military, your decision to step forward in service is a brave and selfless act. At Citizens Energy Group, we are proud that veterans represent 10 percent of our workforce. Your contributions enrich our culture, and we are deeply grateful for your service to our nation and for the outstanding work you do every day. Together, we continue to fulfill our mission to enhance the well-being of our customers, communities, and employees—delivering exceptional service now and for generations to come.” During the luncheon, Citizens employees assembled hygiene packs that will be delivered directly to veterans experiencing homelessness in Central Indiana. This initiative helps transform the event from simply honoring veteran employees into a meaningful opportunity for veterans to support one another. Stephanie Searcy, Manager Treasury Accounting & Finance and a veteran, shared, “I would like to express my gratitude to Citizens for our annual veterans celebration luncheon. As a veteran, I welcome the opportunity to connect with my team members outside of our daily jobs. Highlights of the luncheons are the warm greetings and appreciation shown by the Citizens leadership team and the opportunity to participate in service projects to show our gratitude and appreciation to our fellow veterans.” 16 Engauge - November/December 2025

Inaugural Citizens Clay Classic a Success The inaugural Citizens Clay Classic benefitting the Warm Heart Warm Home Foundation™ was held at the Indiana Gun Club on August 5. Spearheaded by Matt Thomas, Director Plant Engineering and Warm Heart Warm Home Foundation™ board member and Treasurer, and supported by the Citizens cross-functional Fundraising Team, the event raised an impressive net contribution to the Foundation of more than $21,000. This sold-out event featured 26 enthusiastic teams, with SAK Construction serving as title sponsor. Local musician Hope Oakes led participants to their stations with the stirring sound of bagpipes—a moment that set the tone for a day filled with camaraderie and purpose. The Warm Heart Warm Home Foundation™ continues to provide vital assistance to thousands of Hoosiers, helping families maintain essential utilities and keep their homes safe and warm. Events like this not only raise critical funds but also foster awareness and community engagement, ensuring that the Foundation’s mission remains front and center. Thank you to everyone who participated, sponsored, and volunteered. Your support makes a lasting difference in the lives of our neighbors.

Talk of The Trust

2024-2025 Club Year Officers Crit Crabtree, VP Education, Alexandra Cleveland, VP Public Relations, Shannon Rogier, Secretary, David Peck, President, Sara Mamuska-Morris, Sargeant At Arms, Leo Sparks, VP Membership

Keaton Holsinger, Treasurer

According to the National Institute of Mental Health, approximately 40 million U.S. adults suffer from public speaking anxiety. Fortunately, if you are one of these people, or if you are just looking to grow your presentation and/or leadership skills, Talk of The Trust is here to help! Citizens Energy Group offers a Toastmasters club that is only open to employees. Known as Talk of the Trust, the group provides a supportive and positive learning experience in which members are empowered to develop communication and leadership skills, resulting in greater self-confidence and personal growth. Founded in January 2022, Talk of the Trust continues to shine. In July 2025, the organization received the Select Distinguished Club award for their achievements throughout the past year. David Peck, Economic Development Manager, said, “This is our club’s third consecutive year achieving recognition for our members’ outstanding performance and is reflective of their commitment to continuous learning and skills development. While we take our learning and development goals seriously, we also have a lot of fun. We have a dedicated group that is supportive and encouraging to one another, and they bring a level of enthusiasm each week that creates a relaxed and enjoyable learning environment. Our weekly Toastmasters meeting is always a highlight of my week.” In qualifying for this prestigious recognition, the club successfully achieved the following: • Club Member Education Achievements • Club Administration Goals • Club Membership Growth The club meets every Wednesday at 12:00 PM EST in the General Office Leadership Conference Room and offers both in person and hybrid options. Leo Sparks says, “I’m thrilled to see our membership continue to grow and thrive! Every new member brings fresh energy, ideas, and enthusiasm to our club. It’s inspiring to watch connections form, skills develop, and confidence grow through our shared commitment to excellence. Together, we’re not only expanding our network but also building a stronger, more dynamic community that supports each other’s success.” The club is always looking for new members. If you are interested in being a guest at a future meeting or have additional questions, please reach out to Leo Sparks at lsparks@citizensenergygroup.com Not looking to join now? Keep an eye out for the Toastmasters Open House to take place in early 2026. More details to come! Engauge - November/December 2025

Quality Corner

CLASS Belt Certifications YELLOW BELT

GC/MS Maintenance and Troubleshooting • Project Leader: Janet Shivers (Environmental Stewardship) • Executive Sponsor: Mark Gray • Janet’s project focused on improving the maintenance process for GC/ MS instruments used to analyze taste and odor compounds in drinking water. A new tracking system was developed to monitor the maintenance of three main components: the fiber, the injection port, and the Merlin Microseal. This system allowed analysts to determine the optimal time for maintenance, reducing the frequency of maintenance tasks and improving the troubleshooting process. The project also included the creation of a Janet Shivers troubleshooting flow chart and step guide for easy access by analysts. • Benefits: A reduction in the frequency of maintenance from weekly to every 4-5 weeks, depending on the instrument. This change resulted in cost savings, with the total maintenance cost between February and July 2025 being $5,913.50. DSIC Project Identification • Project Leader: Sadetina Waddles (Regulatory) • Executive Sponsor: Korlon Kilpatrick • Team Members: Ryan Sidler, Ann Shutters, Sara Mamuska-Morris • Sadetina’s project developed a standardized process for identifying projects to be included in each DSIC filing. This process was documented in the form of a Decision Tree, which significantly improved the clarity and understanding of the DSIC project selection process within the organization. The project also involved a thorough Root Cause Analysis and the creation of work instructions to standardize the selection process • Benefits: Aligned the team more closely with what should be included in the filings, leading to a more consistent and accurate decision-making process. This standardization has opened up the conversation to those who may not have an indepth understanding of the process, thereby improving overall communication and efficiency. Gas Demolition Requests • Project Leader: Andrea Staab (Energy Distribution Engineering) • Executive Sponsor: Richard Calvert • Team Members: Maria Garvaglia, Stephanie Tuvell, John Meehan, Jasmine Legge • Andrea’s project successfully developed an external demolition form on Citizens website for gas and/or water service termination requests. This form captures customer and billing information, and allows file uploads, which are then automatically populated into a SharePoint list, eliminating duplicate data entry. The project also implemented a $750 charge per gas service line to recover costs, with a plan to incrementally increase this charge over the next three years. • Benefits: Between May and August 2025, 28 demolition termination payments of $750 were received, generating $21,000 in recovered costs, which currently reflects 70% of the true cost. Additionally, the implementation of the SharePoint application has saved approximately 95 hours of administrative time annually by eliminating duplicate data entry. Bio-Solids • Project Leader: Daniel Powers (Westfield Operations) • Executive Sponsor: Ed Bukovac • Team Members: Dallen Hedges, Paul Stultz, Chris Higginbotham • Danny’s project aimed to improve the bio solids handling process at the Westfield Wastewater Treatment Plant. The team evaluated and selected a new method to land apply the sludge, which involved changing the solids handling process to accommodate partial to full sludge digestion. This change allowed the contractor, Merrell Brothers, to land apply the sludge, reducing the cost from $117.78 per ton for landfill to $56.67 per ton for land application. • Benefits: A savings of $1,902 in solids disposal costs for FY25, achieved by land applying 31.12 tons of biosolids.

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Quality Corner

ADVANCED YELLOW BELT

Portable Instrument Inventory Tracking • Project Leader: Jennifer Gill ((Environmental Stewardship) • Executive Sponsor: Mark Gray • Team Members: Jullie Summers, Erica Duncan, McKensie Wiseman, Mike Jones, Michael Watson, Mark Ringham, Ashtynn Bedusek (intern) • Jennifer’s project implemented the Tracer application to document and track portable laboratory instruments. This system allows Lab Services to manage all instruments as individual assets with detailed location, calibration, and maintenance information. The use of QR codes and mobile devices streamlined the calibration process, reducing transcription errors and improving efficiency. Training was provided to Field Techs, and the application was officially implemented on May 1, 2025. • Benefits: The inventory of portable meters is now more complete, with 300 instruments in the database and 193 having a responsible party or assigned area recorded. This reduced the number of meters with unknown locations from 65% to 35%.

Recently Completed Just Do It (JDI) Projects Just Do It projects are a great way to continuously improve something where the solution is already known. This doesn't mean it necessarily has to be a quick or simple project, it just doesn't go through the DMAIC process. But Just Do It projects can make a big impact in efficiency and savings. All completed Just Do It projects can be found on Quality’s CI Activities and Completed Projects page. • Conditional Building Sewer Lateral Permit Process – Mike Allen (Legal) • Preventing MVA Driver’s License Suspensions – Lance Miner (Health & Safety)

In Memoriam We are saddened to report the recent passing of three retirees. Jerry Bondurant on October 15, 2025. Jerry retired on March 1, 1998, after 34 years of service. Beleta Page on October 19, 2025. Beleta retired on June 29, 2007, after 15 years of service. D. Jean Snapp on October 4, 2025. Jean retired on February 1, 1993.

NEW EMPLOYEES Alvin Burke Steam

Nancy Conder Corporate Support Services

Alexis Farmer

Brandon Hopson

Korey Morris

Corporate Support Services

Water

Kailee Jackson

Jaylin Oliver

Corporate Support Services

Melissa Jones

Water

Natalie Spruell Corporate Support Services

Kenneth Stringer

Corporate Support Services

Damika Orea

Jessica Stock

Corporate Support Services

Adam Foster

Chaka Kpotufe

Jazmine Quarles

Derius Thruston

Wastewater

Corporate Support Services

Alona Gross Corporate Support Services

Glen Hafley Corporate Support Services

Jeffery Hairston

Corporate Support Services

Mason Lewis Corporate Support Services

Pavel Litvinenko Corporate Support Services

Brooks McNicholas Chilled Water

Gary Richmond

Terrence Twyman

Corporate Support Services

Ryan Rockingham

Yamilli Vazquez Guzman

Corporate Support Services

Jack Rude-Doerges Corporate Support Services

Corporate Support Services

Rachael Young

Corporate Support Services

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2020 North Meridian Street Indianapolis, Indiana 46202

SERVICE AWARDS November

Lannie Meador 45 Years Gas

Jeffrey Bales 25 Years Thermal

Steve Bales 25 Years Thermal

Robert Donelson 25 Years Thermal

Todd Fuller 25 Years Thermal

Daniel Koiro 25 Years Thermal

Nicholas Kuntz 25 Years Thermal

Lance Miner 25 Years Corporate Support Services

Richard Parker 25 Years Thermal

Carrolle Parmerlee 25 Years Thermal

Donald Polston 25 Years Thermal

Raymond Proud 25 Years Corporate Support Services

Joseph Ray 25 Years Thermal

Troy Robb 25 Years Corporate Support Services

Krista Sinclair 25 Years Corporate Support Services

Carol Traylor 25 Years Corporate Support Services

Sara Mamuska-Morris 20 Years Corporate Support Services

Jasmine Legge 10 Years Corporate Support Services

Alvin Burke 5 Years Thermal

Dustin Cannon 5 Years Water

Matthew Martin 5 Years Wastewater

Logan Miller 5 Years Gas

Shelby Sawyers 5 Years Corporate Support Services

Philip Searcy 5 Years Corporate Support Services

Michael Allen 20 Years Corporate Support Services

Anthony Marocco 20 Years Thermal

Andrew Carlton 10 Years Water

Jarrett O'Neill 10 Years Water

Rebecca Schaefer 10 Years Corporate Support Services

December

Michael Hobbs 25 Years Water