What's New? November 2023

e No ve m b 2023

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Here’s our new edition of What’s New?, where we will keep you in the loop of all things CIS!

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Amanda McCloskey Sales & Marketing Director

CIS GROWTH TOTAL OFFERS

FEMALE OFFERS

INTERNAL OFFERS

INTERNAL PROMOTIONS

AUGUST 2023

145

16

36

9

SEPTEMBER 2023

146

19

34

14

OCTOBER 2023

180

18

36

11

MONTH

Andrew Gough stated: “After raising money for Hackney Quest earlier this year through a charity stair climb, the first thing the One Crown Place management team wanted to know was what more can we do to help.

This event was the first answer to that question.

The Hackney Quest programme is all about assisting young people in gaining knowledge about access to roles and opportunities within different industries. Our workshop certainly achieved this.”

Georgina Martin Talent Resourcing Manager

Andrew Gough Security Manager One Crown Place

THE HACKNEY QUEST PROGRAMME Earlier this month members of the CIS team took part in presenting to a young group of individuals from a charity called Hackney Quest. The presentation was about the security industry and the types of jobs that were involved.

0 5 u 2 o £ For y RECOMMENDING A FRIEND TO CIS PAYS OFF!

Proud past.

Strong future.

We are recruiting and we want you to be part of it! We offer you the chance to get £250 if you recommend someone and if they pass their 3-month probation.

Doing it is simple! Get them to view our company website and apply on-line for any positions that are suited to them, stating CIS Employee & your name in the recruitment source.

WOMEN’S SAFETY CIS Security, the Met Police and the building team at The Gilbert, OSDP and Met Police held a pop-up awareness stand to highlight women’s safety outside of The Gilbert on Tuesday 24th of October.

It is essential that everyone is aware of the safety concerns women face, such as harassment, assault, stalking and drink spiking.

CIS were able to walk and conversate with the public to provide information on all types of crimes that are trending, we also provided the public with items such as spike testing kits, personal alarms, torches, phone power banks and card defenders. We were joined by CIS’ Security’s Recruitment Team, Georgina Martin, Shelby Martin and Mafalda Oliveira to support this awareness along with Vijay Chand from the Marketing Team.

Women’s safety is a fundamental human right and it is crucial that we as a society, take an active role in ensuring it.

Well done John Salthouse for such an amazing event!

HOSTILE PERSPECTIVE TRAINING AT ONE CROWN PLACE This month One Crown Place has hosted three more hostile perspective training sessions with our in-house Behavioural Detection Specialist Trainer, Simon Riley BA (Hons). This training was for everyone and included officers, supervisors, and Head of Security, Peter Faram MSyI MCMI. We’ve managed to get representatives from 6 different CIS sites, working and learning together as one team. Simon has now trained 48 people since the 31st July at One Crown Place.

Hostile Perspective (HP) is a bespoke one-day package that our CIS Specialist Trainer and Governmental SME (Simon Riley) originally created for the MPS in 2021/22, within Protective Security Operations. This came from the need to enhance the ability of all site users to identify and develop increased confidence when identifying suspicious activity.

We know that regardless of profession, the ability to identify and engage with potential suspicious activity, is held by all. This is a package that aims to provide not just awareness, but also nuanced training to any-one that can provide deterrence – whether they be front of house, reception, service teams, clients, security and even our policing partners.

HP details and dissects the threat as we now face it and just as importantly, what this threat can and will evolve into. We live in a world that often fails to get ahead of the ‘curve’. All types of threat are covered, from conventional crime to protest activity AND all the way through to Foreign State and Organised Crime Groups. The day culminates in planned hostile reconnaissance activity against another CIS site – how does it feel to be a hostile? Everyone deserves to see and understand the ‘bigger picture’ and as a priority, this makes all of us safer.”

Simon Riley - Behavioural Detection Specialist Trainer

“One Crown Place has been very fortunate to have Simon Riley delivering these excellent training sessions. We ask more of our CIS officers to attend when possible so I feel it’s important we give them the skills and support to be able to do their jobs. This training is important as it not only covers hostile reconnaissance from a terrorist threat but also spy’s, protestors, sexual predators, and thieves. All of which are potential threats to our security professionals and the general public.

Being able to bring so many CIS sites together is great. It means everyone can bring their own ideas and opinions from their own sites. By doing this we can all learn from each other.”

Andrew Gough - Security Manager (One Crown Place)

PATERNOSTER SQUARE SECURITY FORUM Earlier this month, Head of Security, Peter Faram, chaired the final Paternoster Square Estate Security Forum for 2023. It was a great privilege to welcome former military colleague Liam Tobin and Ronald Henry from the City of London Police as guest speakers.

Liam delivered a presentation on his 24-year career in the EOD and how the inherent threat from unexploded ordnance and how IEDs have changed how the British Army operate overseas.

Liam also refreshed members on IED recognition and components.

Thanks, Liam Tobin.

Ronald, from the CoLP CTSA, gave a current CT update and an update on the Counter-Terrorism Strategy. He explained the importance of using the NPSA website for Security Planning and Operational Requirements.

He reiterated the importance of having a security plan that

is well-tested. Thanks, Ronald Henry.

It was also a pleasure to have continued support from Inspector at City of London Police, Caroline Hay. Caroline gave an update on the December Operation Reframe, Walk and Talk Scheme, and the importance of a collective effort to support VAWG and the safety of vulnerable persons.

Peter Faram stated; “I would like to say thank you to CIS who have fully supported the forum over the past years.

Thank you to all previous guest speakers, and thank you to all forum members who have kept the forum going for many years.

Finally, thank you to Damian Hickman and his team at IDRC for providing me with a fantastic venue. It’s greatly appreciated.”

LOOKING AHEAD TO 2024 AND BEYOND CHALLENGES AND RESPONSES TO RISK The following are risks we will need to seriously

There seems to be a never-ending stream of

consider, and not in the usual “if these will

obstacles outside of day-to-day living that

occur,” more so, when they will occur, and to

we need to contend with. Post pandemic,

what level of threat they will manifest. These are

social, political, legislative, environmental,

some of the major areas of concern. I have left

and financial waves keep rolling in, and as

Terrorism out deliberately, this should be a focus

providers of protective services we are required

in everyone’s threat and risk DNA, if it isn’t then

to identify, predict, and manage this tsunami

fundamental questions need to be asked. The

of issues. Some of these will be an obvious

current world wide political unrest and various

external activity that impacts how we do

radical groups using these for their own agenda

business, others will be more internal as our

will undoubtedly increase the terrorism threat

staff face these challenging times as responsible

and risk. Intelhub can assist, but your own

organisations and our own internal risks need to

sources, research and wider awareness must be

be addressed. Each of these elements provides a

current.

multitude of issues that need to be considered.

Jon Felix Risk and Threat Advisor

SOCIAL AND CIVIL UNREST

SECTOR SPECIFIC CRIME

This refers to ongoing ongoing civil disturbance and the increased activity

As providers of security services, knowing our own areas and the trends

of demonstrations and direct action. History depicts that during financial

within is vital, there are always spikes and anomalies, however, certain

turmoil, recession and under political duress, it’s only natural that those

aspects will undoubtedly need more attention than others.

with specific agendas exercise their rights to rally against a cause or for their promotion. We have seen these present in many recent actions,

Retail is seeing a sharp increase in theft, abuse against staff and a greatly

including Just Stop Oil, XR (and associated groups), far right, far left, anti-

increased use of BWV to respond to this. UrBex, and other intrusive crimes

government/establishment and legislative actions, anti-capitalist, and

are also seeing an increase, some as part of wider demonstrations, and

industrial actions - the list goes on.

some purely for individual gratification and the following that is driven across social media. We have all seen these posts, and images in the intel

We have all seen and been impacted by the above by one extent or another.

reviews we share, but, as the appetite for this type of behaviour is on the

These are almost becoming daily occurrences which is why we need to

increase. Knowing our specific sectors, and the challenges we face has

ensure that we stay vigilant at all times.

never been so important.

LEGAL PRECEDENT AND RESPONSES

PROTECT DUTY, RECOGNISING CHANGE AND IMPROVING THE INDUSTRY

Moving forward, the recent responses to criminal activities and the

There have been some excellent

We need to ensure that we are

apparent lack of action to deter certain behaviours because it fits with the

responses to prepare companies

aware of the training, inductions and

current social/political appetite will make how we deliver security more

and how they operate in light of

quality of those we take on is done

difficult. The current responses to criminal activities conducted during

the Protect Duty. However, as this

with a risk and threat mindset.

recent demonstrations and the failure to convict those responsible can only

was mentioned in the Kings speech,

set a dangerous precedent.

then we can expect the legislation

We need to ensure that we

to be ratified at some point next

communicate, share best practice,

The reactions to direct action and demonstrations are being met with

year (hopefully) and have the set

tap into the wide expertise we

heavier sentencing and punishments, but we are seeing reactions from

guidelines in place. I’m sure this will

have available in CIS and apply this

groups that would normally be considered as enemies, joining forces

bring about some reaction to new

beyond our immediate contract

in response to their perceived common enemy. While this may seem

legislation, similar to the Online

boundaries. Remember the images

unpopular, we are seeing the actions of groups committing crimes,

Protection Bill, although this was

from the security officers taken

knowing that there will be no conviction or legal repercussion. Within the

quite muted in terms of any direct

throughout the Olympics, they may

private security sector, we are already working with limited powers to deal

action.

well have been out of context and in

with certain behaviours.

some cases fabricated, however, the Looking forward to the risks in the

negative impacts were seen and felt

upcoming years, if we don’t learn

far and wide. As we grow, we need

from past mistakes, we are not

to ensure our risk appetite remains

going to meet the needs of the

small.

wider threats we face as a society.

As a company we need to recognise the risks faced as we grow and prosper.

STAFF SUPPORT AND PROTECTION As the delivery of the services we provide become more challenging, our front-line colleagues need to be considered in these risks, the dangers they face and the impacts of the issues outlined herein, abuse, violence, stress, and other aspects will impact how they operate.

Mental Health has quite rightly been brought to the forefront in our colleagues welfare, and many channels are being made more open, and accessible in recognising support for this must be part our response to minimising risks.

We will continue to be vigilant, engaged and well trained. This will help us minimise risks and potential threats.

REMEMBRANCE DAY CIS and Paternoster Square welcomed their first collaboration with the Royal British Legion. Over the past 2 years, Head of Security Peter Faram has formed a great friendship with Mr Charles Andrews B.E.M. (Charlie).

Charlie was awarded the British Empire Medal for his 19 years of volunteer work with the Royal British Legion, sacrificing two weeks of his personal annual leave each year to support this wonderful charity. Charles has raised over £1 million during this period and each year he adds to this.

Last year, an agreement was made between Peter and Charles that Paternoster Square supported by CIS Security and company volunteers, would help support Charles and the Royal British Legion.

The initial launch was on Friday the 27th of October 2023, and CIS supported until the 10th of November 2023.

A huge well done to Peter Faram, Jonathan Dower, Andrew Gough and all who participated in this great cause!

REMEMBRANCE DAY This year on Remembrance Day our CIS ex-veterans Company Trainer, Lee Leyland, Regional Account Manager, Barry Thompson and Head of Security, Peter Faram, along with our MD Neill Catton paid their respects at the Lewisham War Memorial.

They were also joined by a few employees who also paid their respects.

LEST WE FORGET

OFFICE OPENING EVENT Earlier this month, CIS proudly supported Baker McKenzie’s prestigious Office Opening Event that saw over 350 attendees. Our duties were to provide a familiar faced team, that would make all that were there feel safe, secure and comfortable.

Key Account Director, Domingo De Sousa and Account Manager, Callum Hobbs carried out the initial requirement assessment which included the suggested team size, identifying risks and mitigating them as well as being in attendance on the night to make sure all went according to plan.

Our client thanked the team for such great service stating “The night was certainly a success.” Both Domingo and Callum were also proud of how the team delivered a professional, friendly and tailor-made experience. Our promise of service excellence was definitely achieved.

Well Done Team CIS!

LIVING WAGE WEEK BREAKFAST AT THE OVAL CRICKET GROUND Making London a Living Wage City breakfast event for Living Wage Week.

On the 6th November, Payroll and Pensions Officer, Aleksandra Lynes attended the Living Wage Week annual celebration at the Oval Cricket Ground. Living Wage Week is the annual celebration of the Living Wage movement. The event is put to celebrate the progress of the Making London a Living Wage City campaign, and to share ambitions for the coming years.

Given the urgency of the cost-of-living crisis, the mission to tackle in-work poverty is more important than ever. The Making London a Living Wage campaign, being run in conjunction with Trust for London, is working to put £635m of wages back into the pockets of low paid workers.

With inspiring speakers and over 100 attendees from across London coming together for lively discussion, this brings the opportunity to hear how the Living Wage

Did you know UK’s real

movement is making a real difference to London’s workers and their families.

Living Wage is the only wage rate independently calculated to cover the cost of living.

Join the movement of thousands of employers doing right by their staff:

Aleksandra Lynes Payroll and Pensions Officer

www.livingwage.org.uk

CIS INDUCTION - NEW STARTERS

WELCOME TO THE CIS FAMILY

NEW BUSINESS

HELIX - THE BURLAIN, 80 NEW BOND STREET

ADOBE WHITE COLLAR FACTORY

ASHDOWN PHILLIPS THE TOOTAL BUILDING

LME – 10 FINSBURY SQUARE

STARLIZARD CONSULTING

TECHNOLOGY & SERVICE UPDATES

WELCOME TO CIS - DAVID PERRY CIS Innovative Solutions’ continued growth has meant that we have expanded the team. A huge welcome to our new Security Systems Manager for Service & Design David Perry.

After leaving University, David began working for an AV and IT solutions company as an Engineer, learning IP Networking and installing CCTV and Smart Home systems.

He quickly found himself supervising a team of nine engineers, overseeing the installation of CCTV, Intercom, Internet, FIRS Television and Smart Buildings systems for the Elephant Park residential development, at the time this was the largest residential development project in Europe.

Following this, David moved into Enterprise security, working as a Project Engineer where he was involved in large system installations for global companies such as Uber, Snapchat, and Accenture.

David eventually moved onto ICTS, where he was involved in providing security systems for Microsoft’s Data Centres – although hard and sometimes tedious work, the knowledge that he gained installing security systems for one of the largest companies in the world gave him extensive experience within the electronic security field.

The next stage of Davids career, saw him move to LMG as an Infrastructure Systems Design Architect, where David developed the security design for the now largest datacentre in the UK.

David Perry Security Systems Manager

We are really excited to have David as part of the Management Team at CIS Innovative Solutions.

NAHS ANNUAL CONFERENCE 2023 David Perry attanded the National Association for Healthcare Security’s annual conference. Our Innovation Team had

ANNUAL

National Association for Healthcare Security

2023

Our CIS Security Systems Managers, George Harwood and

CONFERENCE

the opportunity to network with people in the healthcare

22 - 23 November 2023, University of Birmingham

industry. The event included a gala dinner and awards

EXHIBITOR INFORMATION PACK

ceremony.

George Harwood stated; “Attending this event was a great opportunity to network with people in the healthcare sector. The event gave us a great platform to promote our car parking management solutions and CIS’ partnership with Wise Parking. We also took the opportunity to present CIS Innovative Solutions and the capability of CIS Security to all the stakeholders that attended the event.”

REGULATION - EDUCATION - INNOVATION

Photo: The Guardian

PRS FOR MUSIC: The Head Office for PRS for Music, recently suffered issues with their CCTV Server – causing camera outages across the whole building. As their maintenance provider, we needed to ensure that a replacement was sourced and installed swiftly.

The parameters of the system dictated the server must be capable of continuous recording at 1080p with a 30-day retention of recordings. We deployed a Milestone Husky server with 24TB of storage. The implementation of this was complicated by the fact the PCs and Servers containing license and camera version details had all failed.

We utilised the Professional Services department of Evolution Security, our supply partner, who specialise in server and database installations. Following the delivery of the parts, we were able to implement a replacement server, bring all cameras back online, and retain licensing information within two days.

VEHICLE BARRIER INSTALLATION Definitive Security Solutions collaborated with CIS to enhance security at one of our prestigious West London sites, by installing two state-of-the-art automated barriers.

James Sandall of Definitice Security Solutions (CIS Partner) stated; “We loved having the opportunity to showcase our abilities and latest equipment from CAME BPT at such a prestigious site and this is only possible working

Selecting cutting-edge equipment from CAME BPT and using the latest product range GT4, this partnership ensures a seamless integration of advanced technology to safeguard the prestigious location with top-tier access control measures.

with our partners at CIS. The install has gone like clockwork with little inconvenience to residents and we were operational again ahead of schedule and everyone is happy with the end result.”

RAPIDITY SECURITY SYSTEMS INSTALLATION PROJECT Rapidity, an eco-friendly printing company, has recently relocated to a

Intercom:

new office space. CIS were approached

Video intercoms located at the front and rear entrances, seamlessly linking

to install all of security systems, which

them to an office screen and client mobile phones. This ensures efficient

included the CCTV, intruder alarm, access

communication and access management.

control, and an intercom system.

To accommodate the unique needs of the client, we presented two competitive quotes for their consideration. The customer emphasised the importance of mobile accessibility for all systems and requested future-proofing measures.

The new office is situated within a Grade II listed building, presenting our team with specific challenges that were successfully addressed during the installation process.

Access Control: For access control, we implemented the latest version of Paxton, Paxton10, and installed Paxlocks integrated with mobile access.

CCTV: To ensure comprehensive surveillance, we deployed an IP Hikvision CCTV system. The system is linked to the client’s mobile phones, enabling remote monitoring, and ensuring real-time visibility in and around the premises.

INTRUDER ALARM:

EXIT GUARDS:

Opting for a Texecom system, we implemented a Grade 3 security

We installed exit guards on all fire exits, designed to activate a

solution in compliance with insurance requirements. For a grade 3

continuous sound when opened. This persistent alert ensures

systems, all windows and doors need to be monitored, so we have

immediate attention, even if the door is subsequently closed. The exit

break glass detectors throughout, as well as PIR’s, door contacts

guard remains active until manually reset, guaranteeing a prompt

and 360 sensors, providing a high level of security. Additionally,

response to any potential security breach.

the installation includes a SmartCom device, allowing clients to conveniently set the system through their mobile phones. This not only enhances user accessibility but also facilitates remote logins for security suppliers, enabling efficient fault resolution without the need for costly callouts.

MENTAL HEALTH TRAINING On the 1st of November it was Stress Awareness Day! On this occasion that shines a spotlight on the impact stress can have on our lives. It serves as a reminder for each one of us to take a step back, acknowledge the stressors we encounter and take a moment to breathe, reflect, and prioritise your mental well-being. Remember, it’s okay not to be okay sometimes. Let’s raise awareness, start conversations, and support each other in this journey.

Stress has a psychological impact that can manifest as irritability or aggression, a feeling of loss of control, insomnia, fatigue or exhaustion, sadness or tears, concentration, or memory problems and more.

The video link to the right shows our CIS Training team carrying out their Mental Health Training to a group at One Crown Place, this training is vital to understanding our mental capacity, allowing us to give it the same attention we give to our physical health.

This helps, employees leave feeling prepared and confident with the appropriate tools and resources to support one another in the workplace.

Thank you to our Company Trainer, Darcy Fletcher, Training Manager, Steve Wicks and Security Manager, Andrew Gough for such an helpful and insightful day.

CIS joined the SBTi working group on the 14th of November Science-based targets will enable CIS with a clearly defined path to reduce emissions in line with the Paris Agreement goals.

Currently, we align ourselves with the Crown Commercial Services for carbon reduction. But we are now looking ahead of the curve, and we want to set a reduction which aligns towards a scientific approach in relation to carbon reduction. More than 4,000 businesses around the world are already working with the Science Based Targets initiative (SBTi).

Jordy Mukudi ESG Manager

CIS ANNUAL ESG REPORT In October we published our annual ESG report which outlines where we are today in relation to ESG compared to previous years. We have continued to strengthen our sustainability approach, and the years to come will see our determination and clear actions of achieving our net-zero pledge.

USE THE LINK BELOW TO VIEW OUR ESG REPORT

CHARITY COLLECTION AT 20 GRESHAM STREET In October the team at 20 Gresham Street hosted their own collection for London’s Air Ambulance, the team worked seamlessly together, taking time out to raise as much as possible for this great cause; from arranging, setting up on the day and to taking part this truly was an amazing effort.

London’s Air Ambulance is the charity that delivers advanced trauma teams to London’s most critically injured patients. Using a helicopter from 08:00 to sunset, and rapid response cars at night or in adverse weather situations, London’s Air Ambulance brings the hospital to the patient when time is critical.

At CIS we are proud to have London’s Air Ambulance as our chosen charity and happy to continue supporting them with their amazing work!

ESG - GOING ABOVE AND BEYOND Security Officer, Olayinka Ogungbemi, at Thames Court has been working for CIS for three months.

Olayinka regularly commutes using Swanscombe railway station that serves the village of Swanscombe in north Kent.

As a regular commuter, Olayinka wanted to give something back to the community and help keep the station clean as he noticed it required some much needed attention. He managed to assemble a team of volunteers who cleaned the whole station including two nearby roads connected to the high street.

Olayinka’s efforts haven’t stopped there, he is already planning to arrange cleaning projects in various locations every month.

Olayinka Ogungbemi Security Officer - Thames Court

A huge well done to Olayinka and all involved who have gone above and beyond.

WELLBEING AND BENEFITS

Please click on the link below to see our CIS Staff Benefits Brochure.

Evi Garoufi-London Head of Payroll & Benifits 32

MENTAL HEALTH WELLBEING All over the UK and the world, there have been tragic events that have affected many.

We must protect our mental health and take the correct actions to ensure our wellbeing.

If you, or someone you know, is suffering please see the below organisations that can make a difference and help.

CIS SAFETY INFORMATION

How to recognise a drink that’s been

or tampered with CHANGE IN COLOUR

EXCESSIVE BUBBLES

SINKING ICE

FOGGY APPEARANCE

If you think you or a friend has been spiked,

With the festive season fast approaching we would like to remind everyone to stay safe and always be vigilant of your surroundings.

TELL A MEMBER OF STAFF, THE MANAGER OR DOOR STAFF. A Personal Safety app We’ve got you Join now to enjoy our free trial https://helpmeangela.com/get-access/

FIND US CIS Head Office Address: 418-426 Lewisham High Street London, SE13 6LJ Central London Office: 40 Gracechurch Street London EC3V 0BT

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