LBH - Employee of the Month

WHAT SITE ARE YOU BASED AT AND WHY DO YOU ENJOY WORKING THERE?

I am based at the Hackney Service Centre. I enjoy working there as the team of security officers and controllers share good camaraderie and support each other well. Despite all the challenges we face, most of the time we see the same friendly faces and have built up a good rapport with regular residents, staff and contractors.

HOW LONG HAVE YOU BEEN WORKING FOR CIS?

I have been in security since 02/06/2009 I TUPE transferred to CIS on 14/11/2011.

WHAT DO YOU DO ON A NORMAL DAY IN YOUR JOB ROLE AT LBH?

I am the ID officer at the Hackney Service Centre. My role is to provide and produce ID cards for staff, contractors and visitors upon request via online forms and memos from senior management. When I have completed ID card duties, I am then expected to cover the floor, assisting with customers, fellow colleagues and Hackney staff.

WHAT’S THE MOST REWARDING ASPECT OF YOUR JOB ROLE?

Customer service: I love the feeling of helping somebody solve a problem they’re having. I like making a connection with my customers and making them feel that they are supported with their needs. I am there to help. Teamwork: Having colleagues that support & encourage me, making me feel valued.

WHAT ARE THE MAIN SKILLS NEEDED FOR WORKING IN YOUR JOB ROLE?

Professionalism, patience and a peoplefirst attitude, ability to serve client’s needs, good communication skills and alertness. A good s/o is always alert and aware of their surroundings.

WHAT DO YOU DO IN YOUR SPARE TIME (HOBBIES)?

“James always goes above and beyond his duty. James is very much at the forefront of our customer services in the HSC and is often commended for his positive attitude, can do approach and his excellent customer service skills.

James always greets staff first thing in the morning with a beaming smile on his face which has been mentioned a number of times by various stakeholders. It is a pleasure having James on the team and his hard work, commitment and flexibility doesn’t go unnoticed.”

I love and support West Ham United FC. I am a West Ham season ticket holder. Plus I go to west ham supporters club, where I help organise quiz nights. I am also involved in my local community fundraising for Macmillan Cancer Support and Guide Dogs. I am Part of a 5 aside football team to keep fit.

Michael Dawson Security Account Manager (LBH) Hackney Service Centre