CIS Brochure 2023

COMPANY BROCHURE

Hello!

CIS Security is an independent security company equipped to help clients to solve the complex challenges in today’s digital, connected and regulated business world.

— Security

Content — Front of House

— Innovative Solutions

CIS comprises three divisions: 1. CIS Security - we have leading experts in Door Supervision, Static Security, CCTV Surveillance, Key Holding and Alarm Response.

2. CIS Front of House - we provide fully-managed Front of House and Reception services to ensure our clients have a team that supports and manages the customer journey.

3. CIS Innovative Solutions - we provide a comprehensive set of solutions, digital, physical and strategic, designed to provide our clients with a seamless solution to their security needs.

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w w w.cis- security.co.uk

A few words from our MD

04

Our story so far

05

Meet the Team

06 - 07

Where we are

08 - 09

Security Services

12 - 13

Front of House

14 - 15

Innovative Solutions

16 - 17

Training & Development

18 - 19

Powered by excellence

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Driven by quality

22 - 23

Numbers

24 - 25

Values

26 - 27

Environmental, Social Governance (ESG)

28 - 29

Giving back

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Our story so far A FEW WORDS FROM THE MANAGING DIRECTOR The Security industry has been morphing, shifting and evolving into a very different place from what it used to be only a few years ago.

NEILL CATTON CIS Managing Director

An ever-expanding range of specialisms has emerged with the growth of new technologies and innovative methods of delivering security solutions to counter new and unprecedented risks.

By capitalising on our business agility and developing our people, both on a professional and on a personal scale, we are proud to be recognised as an Industry-leading security company, 53 years on.

CIS has been embracing the future and building a generation of skilled security professionals, advanced technology and knowledgeable operational management for over 50 years.

Success is a matter of focus; people often consider success as an event, but game-changers know that success is not always won in major victories, but often by inches, degrees and hours.

We feel we have a responsibility to adapt to ever-changing scenarios to guarantee safe results for all our clients.

We live by our core value of Passion, Determination and Leadership which has led us to become a leader within the Security industry in the UK.

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What makes us stand out from the crowd is our constant habit to improve.

1969

CIS was founded

1972

Established Security Services

2017

CIS Front of House Launched

2018

Head Office Refurbishment

2019

50 Years of Excellence

2019

Innovative Solutions Division Launched

2022

New London Office Opened

NEW LONDON OFFICE 40 GRACECHURCH STREET

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Setting Standards

Meet Our Team

Neill Catton

Amanda McCloskey

Joan Cook

Steven Hall

Managing Director

Sales & Marketing Director

Finance Director

Director Corporate Strategy

Our Management Team is a beacon in Leadership. Not only do our Directors provide excellent guidance and mentorship to their teams, but they also create long-lasting confidence, inspiration and empowerment.

At CIS we concentrate on the long-term success of the business by continuing to invest in the support structure of the Company.

With the steadfast direction of a solid and driven Management Team will ensure that we meet our aspirations for profitability, growth and employee fulfilment.

In order for us to remain competitive and desirable for both our existing and new clients, we must continue to live by our motto Carl Palmer

Executive Chairman Page - 6

Get It Right First Time.

By offering intelligence, innovation and providing high quality employees, excellent customer service and brand recognition - we stand out from the crowd!.

We are firmly committed to the ongoing investment in our support structure and strongly believe that we will meet our goals of service excellence, profitability and growth.

Tony Graves

Calvin Pillay

Tracy Plant

Operations Director

Operations Director

HR Director Page - 7

Where we are Our Head Office is located in London, Lewisham.

We have built an unparalleled experience with clients within London and the M25.

We also deliver services nationally.

Wherever we operate we work for our clients, looking to deliver security solutions that bring tangible results to businesses, people and communities.

WE ARE OUR

PASSION DETERMINATION

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LEADERSHIP

OUR CLIENTS INCLUDE PRIVATE AND PUBLIC SECTORS, ESTATE MANAGEMENT, EDUCATIONAL ESTABLISHMENTS, RETAIL, CORPORATE AND CULTURAL VENUES.

VALUES

We also have a acquired a Central London Office located in 40 Gracechurch Street to assist with our continued growth and to ensure that we are even closer to our London based customers.

Our Services Page - 10

Security Services

There are no secrets to success. It is the result of preparation, hard work, and constant learning.

We employ over 2,000 security professionals all accross the UK.

Door Supervision

Static Security

We provide highly-qualified and exceptionallytrained security staff to meet our individual client needs.

We stay away from the old “one-size-fits-all” approach.

Estate Management

Every client has specific requirements and our approach will always be to provide a bespoke and tailored solution to not only meet but exceed your expectations.

We hold the NSI Gold which certifies the greatest perceived value across industry and by the police, fire and rescue services and insurers.

CIS holds SIA Approved Contractor Status for the provision of Security Security, Door Supervision, Key Holding and Public Space CCTV services.

We cover a wide spectrum of service disciplines.

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Events

Key Holding & Alarm Response

CCTV Surveillance

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First impressions Front of Last House A journey of excellence where your needs are met before you anticipate them.

You don’t get a second chance to make a good first impression and our receptionists and concierges are the heartbeat of our outstanding customer service.

CIS Front of House was established in March 2017. We provide fully-managed Reception and Front of House services and ensure that our clients have a team that is an extension of their brand image.

Our FoH teams work closely with the Security team to provide a seamless service for staff, clients and visitors.

As the first point of contact, our goal is to ensure that the customer journey is impressive, positive and memorable for all the right reasons. It is not just about looking smart and being efficient, but also about having a professional approach to making people feel at ease and reassured about our clients’ organisations.

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Innovative Solutions

Customer satisfaction and the desire to design high quality services are essential principles of CIS Innovative Solutions.

OUR SERVICES

Intelligence Hub

Physical Security

Operations Centre

Security Systems

Security Equipment

Project Management

Car Parking

Consultancy

We will provide you with effective guidance and advanced service every step of the way.

Effective security is about assessing risks and consequences and taking appropriate steps. It’s about products, people, innovation and ongoing processes.

Ultimately, it’s about partnering with a solutions provider who is prepared to support you at every level, which is where CIS enter the picture.

We will provide our customers with physical, technological and strategic security resolutions.

We have subject matter experts that can support you with all your security requirements.

Our diverse clients can benefit from a wealth of services, specifically designed and tailored for their needs.

Over 50-years of experience means we understand what is important for them and recommend the most appropriate solution.

And much more...

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Training and Development CIS has the largest in-house training team in the industry.

Our Training & Development programmes focus on people, content and provide a structure for learning designed to connect, inspire and engage.

We are committed to training our staff to the highest standards of professional and personal development. This is achieved by our qualified in-house trainers who deliver a variety of nationally-recognised certified courses and personal development programmes. Our courses include: ► ► ► ►

Our courses are delivered in our training centre or at alternative suitable locations, such as client premises.

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► ► ► ►

Static and Patrol Door Supervision Conflict Management CCTV Physical Intervention First Aid BS7858-2012 Security Screening Supervisor Training Manager’s Development Programme CIS Security Refresher Customer Service Fire Awareness Fire Marshal Refresher courses in: Report Writing, Patrolling Techniques, Bag, Body, Building and Vehicle Searching, Suspect Package Awareness, Counter-terrorism, and bespoke courses Page - 19

Powered by excellence When you engage with us, we will dedicate our experience and quality to your business, and we promise you will be well looked after in line with our brand values!

Powered by excellence and driven by quality, we work closely with our clients and help them to achieve their long-term strategy and ensure high-calibre security delivery and management.

Over the last few years, we have achieved a number of industry awards that stand as a testament to our continuous dedication to excellence.

2023

OSPA Outstanding Security Team London Bridge City / CIS Security Team Outstanding Customer Service Initiative Safe Strides Initiative - CIS Security / London Bridge City Outstanding Security Officer Barry Roberts, CIS Security Outstanding Security Company (Security) CIS Security

British Land - Supplier Excellence Awards 2022 Expert People - Regent’s Place

CIS Security Ltd

2019

OSPA Lifetime Achievement Carl Palmer, CEO Outstanding Young Security Professional Nikki Boakye Outstanding Contract Security Company CIS Security

2018

Outstanding Security Officer - OSPAs Winner

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2023 Outstanding Security Company (Security)

2022

Outstanding Young Security Professional of the Year Jade Davies

Barry Roberts, CIS Security Officer Amanda McCloskey, CIS Sales and Marketing Director

Driven by quality

Women in Security Awards Contribution to Industry, Amanda McCloskey, Sales & Marketing Director, Former Chair of ASIS UK Women in Security

ACCREDITED TO

We are ranked in the top 1% of ACS Approved Contractors, demonstrating our commitment to quality-working practices and service delivery.

98% Have a good understanding of the mission and goals of the Company.

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97% Beleive that CIS is a good Company to work for.

93% Feel that they receive the training they need to do their job well.

These results come from the CIS 2021 staff survey. Our teams make us proud of the Company culture we have created and maintain.

Numbers 1%

97%

Respect their Account Manager as a competent individual.

94% Feel that communication is encouraged in this organisation.

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Feel that organisational changes are communicated to them via (newsletter, security bulletin, news sheet etc.)

These results come from the CIS 2021 staff survey. Our teams make us proud of the Company culture we have created and maintain.

Numbers 98%

Values

Passion, determination and leadership are our core values and they are ingrained in the hearts and minds of everyone at CIS. We employ people who show the dedication and commitment our clients expect and it’s only by truly empowering and encouraging the development of every team member, that we can go above and beyond any industry’s standards.

We are proud to say we have achieved our growth organically.

Passion

Our passion - is to be an internal motivator. We are keen and committed to excelling at what we do.

We are always adopting a fresh approach to developing and fostering our people. We can count on a very loyal and committed workforce.

We go to great lengths to look after our people, whether they are recruited directly or transferring to CIS at the start of a new contract.

Whilst recruiting we are discerning. We seek people with personality that can be the right fit for both our employees and clients. We also have rigorous pre-employment procedures to thoroughly assess applicants and adhere to BS 7858 BSI vetting standards.

Determination

We look for innovative ways of delivering our service and develop an inspiring vision to guide and motivate others.

Retaining our people is one of our biggest strengths.

We focus heavily on developing people from within and we support them through specific mentorship programmes as part of our succession planning model.

Ultimately we apply a fundamental psychological principle: we acknowledge and reinforce those behaviours that we want to see more frequently by showing authentic recognition.

Leadership

We continually develop a committed and ambitious team through a positive ethos and solid integrity.

Environmental Social Governance (ESG) CIS is leading the way for our industry in appointing an ESG Manager.

CIS strive to support our communities by delivering an exceptional service that takes responsibility and accountability for our environmental impact, social value, and governance - in a sustainable and ethical manner.

Through robust sustainable processes and practices, we are committed to the people within our organisation, our customers, and our suppliers. We are dedicated to continuously improving environmental impact and to working towards preserving the world in which we live and work.

CIS SECURITY SUSTAINABILITY REPORT 2023-24

Jordy provides depth and expertise in all matters ESG. He works in close partnership with CIS colleagues, our customers, our suppliers, and the wider community, to coordinate ESG initiatives aligned to individual and group values.

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Jordy Mukudi

ESG Manager

“As ESG manager, I stand for ‘Environmental’ - where various initiatives such as being carbon neutral will be a focus in the coming years, ‘Social’ ensuring various company wide and individual CSR initiatives are implemented, and ‘Governance’ - making sure the company is up to date with the latest regulatory landscape.”

www.cis-security.co.uk

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Giving Back Solid financial performance is closely connected to responsible business practice.

At CIS we are committed to making business decisions that address ethical, social and environmental concerns.

As an organisation, we recognise the significance of investing in the local communities in which we work.

London’s Air Ambulance is, unbelievably, completely reliant on charitable donations to operate its life saving service. That’s why CIS Security have chosen to team up as their charity partner.

We support the employability programme with Lewisham College providing mentorship and guidance for those seeking a job.

We support the goals of the National Apprenticeship Service’s (NAS) Apprenticeship Programme of increasing apprenticeships across England.

As a forward-thinking company providing security services, we understand the unlimited and widespread benefits that inclusion and diversity bring along. Our aim is to increase the percentage of women in security to 20% by the year 2023.

A leading advocate for women in Security, Amanda and the whole of CIS team strive to raise awareness and encourage inclusion and create a more heterogeneous community within our industry.

Moreover, we affiliate ourselves with the Armed Forces Covenant. Through our HR Department we offer support and expertise to Armed Forces leavers willing to resettle and start a career transition onto the Security industry.

Finally, energy-efficient policies are incorporated into our services, premises and operations.

Targets are set for progress on environmental aspects such as recycling and incentive schemes are in place for all Head Office employees proposing new ideas to further minimise our environment impact.

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All our employees are encouraged to adopt sound environmental practices both at work and at home, from cycling to work to our modern hybrid-vehicle fleet.

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Proud past.

Strong future

CIS Security Guard Address

Telephone

418-426 Lewisham High Street,

020 8620 1903

London SE13 6LJ 40 Gracechurch Street London EC3V 0BT

Online www.cis-security.co.uk

Tony Graves

CIS Operations Director Member of the Board of Directors