Traits of Exceptional Leaders to Embrace Traits of Exceptional Leaders to Embrace

Several business organizations struggle to improve the situation in the organization. A change in the leadership approach can be an effective alternative. A new approach to transformational leadership has emerged as a game-changing methodology that has brought about the change internally across the departments changing the complete work culture through enhancements in quality, services, communication, employee efficiency, and increase in customer satisfaction. Several business organizations have effectively implemented transformational leadership and have reached higher levels of success.

Quality Enhancement

The new leadership approach aims at implementing process optimization systems that identify and record the present work structure and highlight the areas of improvement by bifurcating the activities and the time taken. Defining the quality levels, the teams are directed in working with care, focus and responsibility to reduce errors and operational losses. It also guides people in minimizing the wastage of raw materials, consumables, and product damages during operational procedures. Employees are involved in product development activities where they can contribute with greater involvement and efficiency. The team members are encouraged to participate in enhancing the product attributes from the basic utility purpose to refining the aesthetics, look and feel and packaging as well.

Better Service

Service plays a vital role in the modern business world. Several businesses become complacent with the sales figures brought in. However, the sales demand prompt and enthusiastic customer service. This includes product delivery, demonstration, installation, client orientation about the product, and all the details. The service includes attending to customer queries, doubts, and complaints (if any) with an open and patient attitude. Good customer service helps in understanding product performance, ascertaining the functional aspects, and generating customer goodwill. Prompt and timely service helps calm the aggressive and demanding customers eventually making them loyal well-wishers of the organization. The service category has the potential of raking in approximately 17% of repeat orders and 12% of orders from the references of satisfied customers.

Inspiring Values

People join business organizations for working for their livelihood and for learning some new aspects of the industry. But what retains them is the captivating code of ethics. Companies that have a strong foundation of values create a sense of oneness with the employees. The workforce feels organized, motivated and rightly channelized. Working on their specific departmental KRAs, the employees bond with the organization emotionally and psychologically. The vision statement showcases where the company is aiming at and so the employees too work with a motivated mindset. Mission statement and the quality policy instruct and guide the employees, associates, and the industry on how the company is going forward with its implementation of the plans.

Goal-based Mindset

Everyone works for their KRAs but the prominent contributors are those who go beyond the basics to achieve the extraordinary. Not just through a handful of ambitious performers, transformational leadership puts forth a clear goal-based work model for guiding the employees in working in the right direction. The goal-based thinking helps employees to prioritize their tasks and work efficiently. This leads to better team bonding and team spirit for working together and completing the scheduled targets collectively. It makes everyone accountable and responsible with a higher value for the time. The major reason why the sales teams are very efficient departments is basically due to their goal-based forward thinking.

Good Communication

Customers need to be communicated about the product and services clearly. The next follow-ups regarding the maintenance, service renewal, accessories and part changeover, and feedback from the clients are very necessary. Regular communication helps in several aspects of conveying the requirements, getting to understand the customer needs, Customer Relationship Management (CRM) has emerged as an important function that has added to approximately 27% of the business from the old and existing customers. Steady engagement with the customers aims to fulfill their requirements, address their queries, and build trust in the organization.

Consistent communication has attributed to the success of the business over the competitors offering similar brackets of products or services. Even the vendors and associates value communication and strive to enrich the association with their valuable inputs, ideas, and contributions for new market opportunities.

Increased Customer Satisfaction

The entire culture of the organization undergoes a fundamental change of attitude toward looking at the work. With the steady rise in product quality, service, and efficiency, the customers get their expected returns within the committed time frames. Their purpose getting fulfilled, and customers feel valued and respected. This valuable customer satisfaction proves very useful in creating a league of loyal customer base. Satisfied customers offer valuable references of other clients thereby contributing to the growing business. The word of mouth publicity happens through satisfied and happy customers who have been associated with the organization for a long period of time.

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