Infinity library content

SUMMER 2017

CIMSPA Academy eLEARNING DIRECTORY

The CIMSPA Academy provides an ‘infinity library’ of courses based on several core soft-skillsets. In total, there are approximately 1300 courses equating to over 300 hours worth of eLearning opportunities. This document provides a full list of all the courses that are available in the CIMSPA Academy infinity library.

Infinity Library Content Leadership and Management ........................................................................................................................................... 4 Appraisal ....................................................................................................................................................................... 4 Change Management ................................................................................................................................................... 6 Coaching Skills .............................................................................................................................................................. 8 Self Confidence ........................................................................................................................................................... 10 Conflict Management ................................................................................................................................................. 12 Equality and Diversity ................................................................................................................................................. 14 Employment Law ........................................................................................................................................................ 15 Interviewing Skills ....................................................................................................................................................... 16 Managing People ........................................................................................................................................................ 17 Project Management .................................................................................................................................................. 21 Recruitment ................................................................................................................................................................ 22 Training and Development ......................................................................................................................................... 23 Finance ............................................................................................................................................................................ 25 Accounts ..................................................................................................................................................................... 25 Budgeting .................................................................................................................................................................... 26 Credit Management.................................................................................................................................................... 26 Financial Management ............................................................................................................................................... 26 Financial Strategy ....................................................................................................................................................... 27 Investments ................................................................................................................................................................ 27 Sales and Service ............................................................................................................................................................. 28 Customer Service ........................................................................................................................................................ 28 Sales ............................................................................................................................................................................ 30 Personal Development.................................................................................................................................................... 32 Communication Skills.................................................................................................................................................. 32 Creativity..................................................................................................................................................................... 36 Memory ...................................................................................................................................................................... 37 Mentoring Skills .......................................................................................................................................................... 38 Page 2 of 74

Negotiating Skills ........................................................................................................................................................ 39 Networking Skills ........................................................................................................................................................ 40 Personal Performance ................................................................................................................................................ 41 Presentation Skills....................................................................................................................................................... 44 Reading Skills .............................................................................................................................................................. 45 Self Management: ...................................................................................................................................................... 46 Stress Management .................................................................................................................................................... 49 Time Management ..................................................................................................................................................... 51 Typing Skills................................................................................................................................................................. 53 Writing Skills ............................................................................................................................................................... 53 IT Skills ............................................................................................................................................................................. 56 Computer Safety ......................................................................................................................................................... 56 Office 2003 ................................................................................................................................................................. 57 Office 2007 ................................................................................................................................................................. 63 Office 2010 ................................................................................................................................................................. 64 Office 2013 ................................................................................................................................................................. 68 Office 2016/365 .......................................................................................................................................................... 71 Programming and Coding ........................................................................................................................................... 72 Written English................................................................................................................................................................ 73 English Grammar ........................................................................................................................................................ 73

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Leadership and Management Appraisal Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Making the Most of Your Annual Appraisal

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Appraisal Techniques Are You Really Listening?

Ask Better Questions Become a Better Communicator Using the LAER Method Building Confidence in Others Get the Most From Your High Achievers Give Your Feedback Technique a BOOST Giving Critical Feedback How SMART Are Your Objectives?

How to conduct an effective appraisal How to Handle a Difficult Conversation Managing Average Performers Managing Unambitious People Motivate for a Happy Workforce WIIFM - Getting People to Listen

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eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Appraisals Performance Management - The Basics

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Change Management Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Managing Change

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Eliminate Wasted Work - Process Mapping Prioritising Risk - The Risk Impact/Probability Matrix The Key Steps of Risk Analysis Understand Your Organisation - The McKinsey 7S Framework Assess Your Organisation - Weisbord's Six Box Model Communicate More Effectively with the Communication Cycle Force Field Analysis - Understanding Change Make Change Less Painful - Understand what People are Feeling Managing Change Successfully - Kotter's 8 Step Approach Motivate for a Happy Workforce Overcome Resistance to Change What is Your Plan B? The Four Stages of Contingency Planning

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eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Change Management - An Organisational Design Model Change Management - An Overview Change Management - Different Change Scenarios Change Management - Tools for Change 1 Change Management - Tools for Change 2

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Coaching Skills Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Develop Your Coaching Skills Developing Others

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

6 Methods to Unlock the Power of Influence A Coaching Approach to Feedback Are You (Un)Conscious and (In)Competent?

Are You Really Listening?

Ask Better Questions Barriers to Communication Change Someone's Life - Become a Great Mentor Create Understanding and Trust - The Johari Window Develop the High Self Esteem Habit Developing Others - Six Categories of Intervention Developing Others - Six Ways to Train on the Job Do You Want To Boost Results By Up To 40%? Understand The Pygmalion Effect Facilitating Peer-to-Peer Learning He missed the deadline! - a coaching opportunity Helping People to GROW - A Coaching Model How SMART Are Your Objectives?

How To Ensure They 'Get It'

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Ice Breakers That Work Motivate for a Happy Workforce The Importance of Empathy Think Differently - The Reframing Matrix Understanding Learning Styles What is CPD? What is Emotional Intelligence?

WIIFM - Getting People to Listen

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Facilitation Giving and Receiving Feedback Giving Constructive and Receiving Critical Feedback Introduction to Competency Learning With Style Psychometric Testing - The Tools Psychometrics - An Overview Training - Identifying Development Solutions Training Needs Analysis (part 1) Training Needs Analysis (part 2)

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Self Confidence Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Confidence and Personal Impact

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Being Resilient Charisma - Developing the X Factor Develop the High Self Esteem Habit How to Remember People's Names Are You A Well-Rounded Manager?

Be Confident Become More Powerful Boost Employee Enthusiasm Boost Your Personal Impact Bounce Back From Failure Building Confidence in Others Change Your Inner Dialogue Controlling Nerves Create Understanding and Trust - The Johari Window Do You Want To Transform Your Leadership Capability?

How to be Assertive How to Handle a Difficult Conversation Is 2.9 the Magic Number?

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Make Yourself Promotable Maximise Your Potential Motivating Others - A Powerful New Theory Stop Feeling Inferior Take Control of Your Life Working With Difficult Colleagues

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Conflict Management Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Conflict at Work

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Anger Management Anger Management (or How to Survive a Family Christmas!)

Are You Really Listening?

Ask Better Questions Barriers to Communication Being Resilient Conflict Resolution - Dealing with Angry People Conflict Resolution Scenarios 1.1 - Personal Trainer Conflict Resolution Scenarios 1.3 - Personal Trainer Controlling Nerves Create Understanding and Trust - The Johari Window Do You Need to Change Your Attitude?

How to be Assertive How to Handle a Difficult Conversation How to Say No! Managing Conflict - The Key Stages of Mediation Stand Your Ground Stop Playing the Blame Game!

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Techniques for Managing Conflict The Importance of Empathy What is your Conflict Management Style?

Why are you so Angry? The Eight Causes of Conflict Working With Difficult Colleagues

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Conflict Management within Teams Dealing with Difficult Customers Dealing with Difficult People and Situations Resolving Team Conflict

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Equality and Diversity Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Diversity in the Workplace

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

A Manager's Introduction to Discrimination Anti-Bullying and Harassment Being Aware of your Unconscious Bias Do You Need to Change Your Attitude?

Managing Equality and Diversity for Senior Managers The Importance of Empathy

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Embracing Diversity

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Employment Law Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Grievance, Discipline and Dismissal Understanding HR Essentials

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

A Manager's Introduction to Discrimination Absence Management - Best Practice and the Fit Note Absence Management - The Return to Work Interview Anti-Bullying and Harassment How to Manage Discipline And Grievance Effectively Manager's Guide to the Classification and Rights of Workers Managing Conflict - The Key Stages of Mediation Managing Equality and Diversity for Senior Managers Stop and Search - A Guide for Employers

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Disciplinary and Grievance - The Acas Code Disciplinary and Grievance – In Practice Dismissal Family Friendly Policies

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Interviewing Skills Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

How to Recruit the Best People

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Are You Really Listening?

Ask Better Questions Barriers to Communication How to Remember People's Names Prepare to succeed at interview

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Behaviour Based Interviewing Interviewing for Information

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Managing People Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Effective Leadership Skills From Good to Great Manager Leading Your First Team Learning to Supervise People New Manager Supervisory Skills

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

5 Key Elements of Managing Virtual Teams Absence Management - Best Practice and the Fit Note Absence Management - The Return to Work Interview Anti-Bullying and Harassment Are You A Well-Rounded Manager?

Are You the Entrepreneurial Type?

Are you using the Right Leadership Style Avoid Incompetence - Understanding The Peter Principle Avoid the Dangers of Groupthink Avoiding the pitfalls of micro-management Be a Manager Who Makes a Difference!

Become a Transformational Leader Boost Employee Enthusiasm

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Building Confidence in Others Change Someone's Life - Become a Great Mentor Conduct an Effective Team Briefing Create Understanding and Trust - The Johari Window Do You Want to Transform Your Leadership Capability?

Does Happiness = Productivity?

Effective Teamwork - Understanding Team Roles Engaging Your Employees Force Field Analysis - Understanding Change Forming, Storming, Norming, Performing Get the Most From Your High Achievers Get the Most From Your Summer Intern Great Team Building Exercises Health and Safety General - A Manager's Overview How SMART are your objectives How to be Assertive How to Build a High Performing Team How to conduct an effective appraisal How to Effectively Manage Discipline And Grievance How To Ensure They 'Get It' How to Get More Done - Delegate!

How to Handle a Difficult Conversation How to retain your talent Is 2.9 the Magic Number?

Leadership Style - The Blake Mouton Managerial Grid Managing Average Performers Managing By Wandering Around (MBWA)

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Managing Conflict - The Key Stages of Mediation Managing Former Peers Managing Poor Performance (Part 1) Managing to Eliminate Bad Habits Managing Unambitious People Motivate for a Happy Workforce Motivating Others - A Powerful New Theory Motivating Others - Herzberg's Two Factor Theory Motivating to Improve Poor Performance (Part 2) New Job? Flying Start!

New Manager - Getting It Right From the Start Overcome Resistance to Change Performance Management Promoting Diversity Reading Body Language Set High Expectations and Improve Performance (Pygmalion Motivation) Setting Objectives Stress Management Team Building Exercises To Improve Communication That'll never work! - How to Manage Negative People Unleash the Power of Centred Leadership Using Pressure to Maximise Productivity Why do Teams Fail to Perform?

Writing Effective Learning Outcomes

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eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Controlling Absence Delegation Developing The Team High Performance Teams High Performing Teams Introduction to Leadership Motivation Setting Objectives Team Building

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Project Management Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Microsoft Project 2013 Project Management

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Make Change Less Painful - Understand What People are Feeling Managing Change Successfully - Kotter's 8 Step Approach Melting the Ice Cube - Lewin's Framework for Change Prioritising Risk - The Risk Impact/Probability Matrix The Iron Triangle - the Truth about Project Management The Key Steps of Risk Analysis What is Your Plan B? The Four Stages of Contingency Planning

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Recruitment Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

How to Recruit the Best People

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Are You Really Listening?

Ask Better Questions Avoid Incompetence - Understanding The Peter Principle How to Build Rapport How to Hire the Right Person Prepare to Succeed at Interview Safer Recruitment The Importance of Empathy

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Recruitment and Selection Recruitment and Selection Interviewing Skills and Approaches

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Training and Development Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Develop Your Coaching Skills Developing Others

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Are You (Un)Conscious and (In)Competent?

Cold Calling - A Questioning Technique for Teachers and Trainers Give Your Feedback Technique a BOOST 6 Great Ice-Breakers A Coaching Approach to Feedback Building Confidence in Others Change Someone's Life - Become a Great Mentor Create Understanding and Trust - The Johari Window Developing Others - Six Categories of Intervention Developing Others - Six Ways to Train on the Job Engage Learners with Assertive Questioning Facilitating Peer-to-Peer Learning Great Team Building Exercises Helping People to GROW - A Coaching Model How SMART are Your Objectives?

How to Ensure They 'Get It' Ice Breakers That Work

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No Opt Out - A Questioning Technique for Teachers and Trainers Stretch It - A Questioning Technique for Teachers and Trainers Team Building Exercises To Improve Communication The Accelerated Learning Cycle Understanding Learning Styles What is the Right Question?

What Sort of Intelligence Do You Have?

Writing Effective Learning Outcomes

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Finance Accounts Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Finance for Non-Financial Managers

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

An Introduction to Opportunity Cost How to Read a Balance Sheet Introduction to Double Entry Book Keeping Introduction to Profit and Loss Producing a Balance Sheet The Price Earnings Ratio Understanding Discounted Cash Flow Understanding Net Present Value Understanding Return On Investment

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Balance Sheets Depreciation Reading Accounts

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Budgeting eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Budgeting and Budgetary Control Cost Behaviour

Credit Management Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Credit Management - How to get paid on time

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Credit Management

Financial Management Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

The Financial Manager

Page 26 of 74

Financial Strategy eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Balanced Scorecard Financial Strategy Awareness

Investments eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Equities Futures, Swaps & Risk

Page 27 of 74

Sales and Service Customer Service Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Customer Service Management Delivering Exceptional Customer Service Interpersonal Skills

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Are You Really Listening?

Ask Better Questions Be Confident!

Become a Better Communicator Using the LAER Method Boost Your Personal Impact Competing Through Customer Service Customer Retention Strategies Customer Service - Phrases to Avoid Delivering Fantastic Customer Service Develop a Great Customer Service Attitude Great Telephone Customer Service Handle Angry Callers with Confidence How to be Assertive How to Build Rapport How to Remember People's Names

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Presenting Information Clearly The 7 C's of Great Communication The Importance of Empathy Think on Your Feet Turn a Disgruntled Customer into a Loyal Fan - Effective Complaint Handling WIIFM - Getting People to Listen

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

1. Understanding your Customer 2. Facing the Customer 3. Making the Most of Customer Feedback About Customer Relationship Management Customer Relationship Management Customer Relationship Management in Action Customer Service on the Web How to Communicate with Customers on the Phone Skills for Creating Loyalty when Facing the Customer The Customer Centric Organisation Understanding your Customer

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Sales Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Interpersonal Skills Introduction to Selling

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Cold Calling - A Questioning Technique for Teachers and Trainers 6 Ways to Close a Sale Are You Really Listening?

Ask Better Questions Be Confident!

Be Resilient!

Bounce Back From Failure Charisma - Developing the X Factor Developing a USP Energise Your Selling Technique How to be Assertive How to Build Rapport How to Make Small Talk Motivate Your Sales Team Without Spending Money Negotiating - A Game Overcoming Sales Objections Secrets of Persuasion

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The 4 P's of Marketing The Importance of Empathy The Rule of Three - The Secret to Successful Communication The Selling Cycle Think on Your Feet Turn a Disgruntled Customer into a Loyal Fan - Effective Complaint Handling Turning Business Cards into Business Relationships WIIFM - Getting People to Listen

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Closing a Sale Painless Selling for Non-Sales People Sales Campaign Management Using NLP within the language of Selling

Page 31 of 74

Personal Development Communication Skills Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Being Assertive Communication Skills How to Influence and Persuade Interpersonal Skills

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

An Introduction to NLP Are You Really Listening?

Ask Better Questions Assertiveness Tutorial Barriers to Communication Be Confident!

Become a Better Communicator Using the LAER Method Boost Your Personal Impact Change Your Inner Dialogue Charisma - Developing the X Factor Communicate More Effectively with the Communication Cycle Communicating Effectively on Conference Calls Communicating with People with Dementia Create Understanding and Trust - The Johari Window

Page 32 of 74

Develop Your Emotional Intelligence Facilitating a Conference Call Giving Critical Feedback Handle Angry Callers with Confidence Handle Criticism with Confidence How to be an Influencing Star How to be Assertive How to Build Rapport How to Cope with Bossy Colleagues How to Handle a Difficult Conversation How to Make Small Talk How to Persuade Your Boss How to Say No! Inspire People Into Action Introduction to Dementia Awareness Online networking - Getting started Planning a Business Blog Reading Body Language Secrets of Persuasion Sound Successful! Improve the Quality of Your Voice Stand Your Ground Stop Playing the Blame Game The 7 C's of Great Communication The Importance of Empathy The Positive Side of Conflict The Rule of Three - The Secret to Successful Communication Turn a Disgruntled Customer into a Loyal Fan - Effective Complaint Handling

Page 33 of 74

Turning Business Cards into Business Relationships Understand Your Unconscious Bias Unlock the Power of Influence Watch Your Language! The Power of Positive Words!

What is Emotional Intelligence?

What Should You Do With An Elephant in the Corner? (dealing with problems) Why Don't You Write The Way You Talk? (or Getting the Right Tone) WIIFM - Getting People to Listen Writing Effective Emails

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Are You Listening Carefully?

Body Language Awareness Communicating Communicating - A Checklist Communicating by Email Cross Cultural Communication Effective Influencing Skills Improving Relationships with Emotional Intelligence Influencing - Daily Exercises Making your Views Heard Networking Persuasion Successful Influencing Verbal Communication Verbal Communication Skills

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Creativity Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Creativity in Business Decision Making and Problem Solving Mind and Memory

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Advanced Brainstorming Gain a Different Perspective - The Six Thinking Hats Got a Smelly Problem? The Fishbone Diagram Make Great Decisions - The Vroom-Yetton-Jago Decision Model Mind Mapping - Boosting Creativity Problem Solving Problem Solving Techniques SCAMPER to Innovate Techniques to Increase Creativity Think Differently - The Reframing Matrix

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Advanced Creativity Creative Problem Solving More Problem Solving Techniques Simple Problem Solving Tips

Page 36 of 74

Why Be Innovative and Creative?

Memory Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Mind and Memory

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

3 Techniques to Improve Your Memory How to Remember People's Names Improve Your Memory Sharpen Your Concentration Skills

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Memory

Page 37 of 74

Mentoring Skills Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Achieve Your Potential

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

A Coaching Approach to Feedback Are You (Un)Conscious and (In)Competent?

Are You Really Listening?

Avoid Incompetence - Understanding The Peter Principle Become a Better Communicator Using the LAER Method Create Understanding and Trust - The Johari Window How to Get the Most From Your Mentor Make Yourself Promotable Successful Networking What is Emotional Intelligence?

Page 38 of 74

Negotiating Skills Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Negotiating

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Negotiating Skills Negotiating: Tactics and Their Solutions

Page 39 of 74

Networking Skills Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Achieve Your Potential Interpersonal Skills Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

An Introduction to NLP Are You Really Listening?

Ask Better Questions Be Confident!

Boost Your Personal Impact Charisma - Developing the X Factor Develop Your Emotional Intelligence Do You Need to Change Your Attitude?

Have You Got 'It'? An Introduction to Executive Presence How to Build Rapport How to Make a Great Impression How to Make Small Talk How to Remember People's Names Master Business Etiquette Online Networking - Getting Started Stop Feeling Inferior Successful Networking Think on Your Feet Turning Business Cards into Business Relationships WIIFM - Getting People to Listen

Page 40 of 74

Personal Performance Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Achieve Your Potential Being Assertive Confidence and Personal Impact

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Achieving Work Life Balance Are You (Un)Conscious and (In)Competent?

Being Resilient Boost Energy Levels to Become More Effective Boost Work Satisfaction Bounce Back From Failure Breaking Bad Habits Change Bad Habits to Become Happier Charisma - Developing the X Factor Counting Sheep - How to Get a Great Night's Sleep Doing The Right Thing - Planning and Prioritising Get Your Life in Balance Getting Back Into Work Mode - Returning From Holiday Have You Got 'It'? An Introduction to Executive Presence How to Impress Your Boss

Page 41 of 74

How to Motivate Yourself How to Remember People's Names How to Thrive When Things Change Make the Most of Your Time Make Your Appraisal Work For You Make Yourself Promotable Managing Your Manager - 6 rules for success Maximise Your Potential Negotiating Office Politics Prepare to succeed at interview Quick Wins - The Key to Success Remove Stress - Focus and Centre Yourself Serious About Personal Development? SWOT You Need!

Sharpen Your Concentration Skills Staying Productive - Working From Home Stop Procrastinating...Now! Stress Management Take Control of Your Life The Art of Being Patient Think on Your Feet Understanding Power - The Five Forces What sort of intelligence do you have?

Working With Difficult Colleagues

Page 42 of 74

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Building More Self-Confidence: Exercises Confidence Building Everybody Can Benefit from Boosting Self-Belief Introduction to Assertiveness Making Decisions Managing Your Boss Techniques for Personal Change The Importance of Owning Your Own Development Understanding Learning Style Preferences Understanding your Objectives

Page 43 of 74

Presentation Skills Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Presentation Skills

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Be Confident!

Boost Your Personal Impact Change Your Inner Dialogue Charisma - Developing the X Factor Controlling Nerves Inspire People Into Action Think on Your Feet WIIFM - Getting People to Listen

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

1. Effective PC Presentations 2. Views, Presentations and Slides Presentation Skills Public Speaking

Page 44 of 74

Reading Skills Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Can You Read Faster!

Could You Improve Your Proofreading?

Sharpen Your Concentration Skills

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Reading Skills

Page 45 of 74

Self Management: Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Achieve Your Potential Being Assertive Interpersonal Skills

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

An Introduction to NLP Are You Really Listening?

Be Confident!

Be Resilient!

Become More Powerful Boost Energy Levels to Become More Effective Boost Work Satisfaction Boost Your Personal Impact Bounce Back From Failure Breaking Bad Habits Change Bad Habits to Become Happier Change Your Inner Dialogue Charisma - Developing the X Factor Controlling Nerves Counting Sheep - How to Get a Great Night's Sleep Develop the High Self Esteem Habit

Page 46 of 74

Develop Your Emotional Intelligence Do You Have Good Judgement?

Do You Need to Change Your Attitude?

Get Your Life in Balance Getting Back Into Work Mode - Returning From Holiday How to be Assertive How to be Happy!

How to Build Rapport How to Cope With Bossy Colleagues How to Impress Your Boss How to Motivate Yourself How to Persuade Your Boss How to Say No! Improve Your Memory Make Your Appraisal Work For You Make Yourself Promotable Master Business Etiquette Maximise Your Potential Relax - How to Switch Off After Work Remove Stress - Focus and Centre Yourself Serious About Personal Development? SWOT You Need!

Sharpen Your Concentration Skills Stand Your Ground Stop Feeling Inferior Stop Procrastinating...Now! Take Control of Your Life The Importance of Empathy

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The Power of Positive Reframing Think Differently - The Reframing Matrix Think on Your Feet Unlock the Power of Influence Working With Difficult Colleagues

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Stress Management Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Being Assertive Managing Stress in the Workplace

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Be Resilient!

Beat the Common Forms of Stress Bounce Back From Failure Breaking Bad Habits Controlling Nerves Do You Need To Change Your Attitude?

Feeling Stressed? Try Mindfulness!

Five Ingredients for a Flourishing Life Get Your Life in Balance Getting Rid of Stress How to be Assertive How to be Happy!

How to Say No! How to Switch off After Work How to Thrive When Things Change Managing Email Overload Remove Stress - Focus and Centre Yourself

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Stand Your Ground Stop Playing the Blame Game Stress Management Take Control of Your Life The Positive Side of Conflict Why Are You So Angry? The Eight Causes of Conflict

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Coping with Stress Introduction to Stress at Work Recognising and Measuring Stress Recognising the Signs of Stress Stress Avoidance Techniques

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Time Management Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Managing Your Time Time Management

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Achieve more with less - the 80/20 rule Boost Energy Levels to Become More Effective Breaking Bad Habits Building Confidence in Others Can You Read Faster!

Change Bad Habits to Become Happier Doing The Right Thing - Planning and Prioritising Eliminate Wasted Work - Process Mapping Essential Time Management Get Your Life in Balance Have You Got A Minute? - Managing Interruptions How Do You Eat an Elephant?

How to Get More Done - Delegate!

How to Say No! Improve Your Typing Speed Make the Most of Your Time Managing Email Overload

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Managing Other People's Diaries Plan For The Perfect Christmas Quick Wins - The Key to Success Sharpen Your Concentration Skills Staying Productive - Working From Home Stop Procrastinating ... Now! Time & Priority Review Use Your Time Wisely - The Urgent/Important Matrix Writing Effective Emails

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Eliminating Wasted Time Time & Priority - Stop Time Wasters Time and Priority – Basics Time and Priority - Control Techniques Time and Priority - the Right Thing Work Smarter by Prioritising

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Typing Skills Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Improve Your Typing Speed - Touch Typing

Writing Skills Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Written English - Improve Your Writing Style

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Accept or Except?

Affect or Effect?

Avoid Common Spelling Mistakes Avoid Pleonasm - Writing Clearly and Concisely Business Writing Style Communicate More Effectively with the Communication Cycle Could of, Would of or Should of?

Could You Improve Your Proofreading?

Dangling Participles Double Negatives Fewer or Less?

Getting the Right Tone How to Plan and Write a Document

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How to Write in Sentences i.e. versus e.g.

Improve Your Grammar & Writing Skills (1) Improve Your Grammar & Writing Skills (2) Improve Your Grammar & Writing Skills (3) Improve Your Typing Speed Improving Your Grammar & Writing Skills Its or It's Lets or Let's Like or As? Logical, Emotional and Professional Writing Maybe and Anyway Me or I? Practice or Practise?

Presenting Information Clearly Punctuating Quotations Report Style (Report Writing) Split Infinitives Taking Minutes in Meetings The 7 C's of Great Communication The Rule of Three - The Secret to Successful Communication Their, There or They're?

Then or Than?

To, Too or Two? Use AIDA Marketing - Get Your Message Across Using -ible and -able

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Using Apostrophes Correctly Using Capitals Using Colons Using Commas Using Information Technology (Report Writing) Using Paragraphs Using Parenthesis Using Semi-Colons We're, Where or Were?

Who or Whom?

Whose or Who's?

Why Don't You Write The Way You Talk? (or Getting the Right Tone) Would Somebody Please Think of the Reader! (Report Writing) Writing Effective Emails Writing in Plain English Writing Numbers Your or You're?

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Introduction to Report Writing (Report Writing) Letter Writing Report Structure and Stages of Report Writing (Report Writing) Report Writing Sample Reports (Report Writing)

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IT Skills Computer Safety Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Computer Safety - Protect you, your files and your computer

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Email Spam, Phishing and Viruses - Everything You Need To Know! (Computer Safety) The Importance of Passwords - Protect Your Information! (Computer Safety) Viruses and Spyware - Get Informed! (Computer Safety)

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Computer Security Software (Computer Safety) General Computer Safety (Computer Safety) Online Computer Safety (Computer Safety)

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Office 2003 Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

MS Access 2003 MS Excel 2003 MS Outlook 2003 MS PowerPoint 2003 MS Word 2003

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Creating a Project with MS Office Project MS Powerpoint - Slide Transitions

eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

AutoFormat, Tab Order and Background Graphics Data Validation and Form Modification Expressions, Command Buttons, Groups, Events and Conditional Macros Expressions, Totals and Parameters in Reports and SubReports Introducing Relationships Printing Understanding Databases Advanced Macro Notes Advanced Text Boxes

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Aligning, Spacing and Format Painter Appointments Archiving Data Attachments AutoCalculate AutoFit and Table AutoFormat AutoFormat, AutoCorrect and Change Case AutoSum AutoSum, Conditional Functions, Formatting and Data Forms Borders, Shading and Tables Bullets, Numbering and Tabs Calendar, Signatures and Advanced Settings Calendars Cell Alignment and Help Features Cell Layouts Character Effects Charts Comments, Tracking Changes, Templates and Macros Composing and Receiving E-mails Contacts and Distribution Lists Creating Templates Custom Number Formats Default Form View, Forms and SubForms Editing and Font Styles Emails, Faxes and Web Pages Expressions in Forms and SubForms, Multiple Select and Calculations Queries Filling Cells & AutoFill

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Find and Replace, Copying and Moving Text Finishing Off First Steps First Steps in Word First Steps with Access Folders and Advanced Searches Footnotes Form Design Techniques Form Sections and Controls Formatting and Organising E-mail Messages Forms, Creating from wizard Formula Auditing, SpellChecker, Goal Seek and Data Tables Formulas Functions Getting Started Getting Started with Outlook Graphics, Drawing Objects and Watermarks Headers and Footers Hidden Slides, Bullets, Tabs and Indents Importing Data Importing Data Continued...

Importing Text Files Indents Introduction to reports Letter Wizard and Printing Line Spacing, The Format Painter and the Undo, Redo & Repeat Function Linking Workbooks

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Lists, AutoComplete and Pick from List Logical Functions Macros and the Creation of Toolbar Buttons Mail Merge and Data Sources Make Table, Append, Update and Delete Queries/Report Design Managing, Searching and Securing Files and Documents Match, Lookup and Worksheet Security Microsoft Excel 2007 Advanced - Key Changes From 2003 Microsoft Excel 2007 Beginners - Key Changes From 2003 Microsoft Excel 2007 Intermediate - Key Changes From 2003 Moving Slides, Transferring Slides and Applying Headers & Footers Navigating through documents Navigating, Printing and Multiple Presentations Navigation, Editing and Deleting of forms Numbering, Date and Time Insertion and Changing Slide Size Office Assistant Organisation, Views and Alerts Outlining Paragraph Alignment and Inserting Charts/Pictures Paragraph and Line Spacing/Find and Replace Paragraphs and Special Characters Parameter and Crosstab Queries Printing Receipts, Flags, Attachments and Rules References Relationships with Table Wizard and Labels Reveal Tool, Hyphenation and Document Properties

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Rows and Columns Rows, Columns, Formatting and Table Properties Saving as Web Pages Scenarios, Subtotals and Pivot Tables Sections Selecting Text, Font Styles and Colours Series Shapes, AutoShapes and Formatting of Text Boxes Slide Transitions, Timings and the use of pens Smart Tags Sorting Data and Using Find and Replace Sorting Options, Columns, Pictures and Images Styles and Reveal Formatting Tables and Charts Tables and Field Properties Text Boxes, Importing and Heading Styles Text Editing The Microsoft Office Address List The SpellChecker and Creating Text Boxes Using Database Wizard Using Date, Financial and Conditional Functions Using Tables and AutoFit Using WorkSheets and WorkBooks Using Workspace Files Views, Presentations and Slides Widows, Orphans and Paragraph Styles Workbooks

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Working with Text

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Office 2007 Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Using MS Excel 2007 More Effectively

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Logical Functions MS Excel 2007 - Autosum and Conditional Formulas MS Excel 2007 - Formulas MS Excel 2007 - Goal Seek MS Excel 2007 - Importing Text Files MS Excel 2007 - Nested IF Statements MS Excel 2007 - Pivot Tables MS Excel 2007 - Scenarios MS Excel 2007 - Sorting and Filtering MS Excel 2007 - Using Conditional IT Statements MS Outlook 2007 - Adding a Signature MS Outlook 2007 - Appointments MS Outlook 2007 - References MS Outlook 2007 - Rules MS Powerpoint - Slide Transitions MS Word 2007 - Find and Replace MS Word 2007 - Pictures and Images MS Word 2007 - Tables and AutoFit

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MS Word 2007 - Using Macros

Office 2010 Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Microsoft Excel 2010 - Beginners Microsoft Excel 2010 - Intermediate Microsoft Outlook 2010 - Beginners Microsoft Outlook 2010 - Intermediate Microsoft PowerPoint 2010 - Beginners Microsoft PowerPoint 2010 - Intermediate Microsoft Word 2010 - Beginners Microsoft Word 2010 - Intermediate

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Microsoft Excel 2010 (Beginners) - AutoFill Microsoft Excel 2010 (Beginners) - AutoSum Microsoft Excel 2010 (Beginners) - Formatting Cells Microsoft Excel 2010 (Beginners) - Formatting Numbers Microsoft Excel 2010 (Beginners) - Headers & Footers Microsoft Excel 2010 (Beginners) - Introduction to Formulas Microsoft Excel 2010 (Beginners) - Printing Microsoft Excel 2010 (Beginners) - Rows & Columns Microsoft Excel 2010 (Beginners) - Using the Ribbon Microsoft Excel 2010 (Beginners) - Workbooks and Worksheets

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Microsoft Excel 2010 (Intermediate) - Charts Microsoft Excel 2010 (Intermediate) - Goal Seek Microsoft Excel 2010 (Intermediate) - IF Statements Microsoft Excel 2010 (Intermediate) - Importing CSV Files Microsoft Excel 2010 (Intermediate) - Linking Workbooks Microsoft Excel 2010 (Intermediate) - Logical Functions Microsoft Excel 2010 (Intermediate) - Nested IF Statements Microsoft Excel 2010 (Intermediate) - PivotTables Microsoft Excel 2010 (Intermediate) - Popular Functions Microsoft Excel 2010 (Intermediate) - References Microsoft Excel 2010 (Intermediate) - Scenarios Microsoft Excel 2010 (Intermediate) - Slicers Microsoft Excel 2010 (Intermediate) - Sorting & Filtering Microsoft Excel 2010 (Intermediate) - Sparklines Microsoft Excel 2010 (Intermediate) - Using the Ribbon Microsoft Outlook 2010 (Beginners) - Attachments Microsoft Outlook 2010 (Beginners) - Calendar Microsoft Outlook 2010 (Beginners) - Composing a Message Microsoft Outlook 2010 (Beginners) - Contacts & Distribution Lists Microsoft Outlook 2010 (Beginners) - Organising email Messages Microsoft Outlook 2010 (Beginners) - Receiving & Replying to emails Microsoft Outlook 2010 (Beginners) - Setting Up an Account Microsoft Outlook 2010 (Intermediate) - Advanced Settings Microsoft Outlook 2010 (Intermediate) - Appointments and Scheduling Meetings Microsoft Outlook 2010 (Intermediate) - Archiving Data Microsoft Outlook 2010 (Intermediate) - Instant Search Microsoft Outlook 2010 (Intermediate) - Quick Steps

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Microsoft Outlook 2010 (Intermediate) - Rules and Alerts Microsoft Outlook 2010 (Intermediate) - Signatures Microsoft Outlook 2010 (Intermediate) - Tasks and Task Reminders Microsoft Outlook 2010 (Intermediate) - Views Microsoft PowerPoint 2010 (Beginners) - Font Styles and Colours Microsoft PowerPoint 2010 (Beginners) - Line Spacing and Paragraph Alignment Microsoft PowerPoint 2010 (Beginners) - Navigation Microsoft PowerPoint 2010 (Beginners) - Presentations & Slides Microsoft PowerPoint 2010 (Beginners) - Slide Transitions Microsoft PowerPoint 2010 (Beginners) - Text Boxes Microsoft PowerPoint 2010 (Beginners) - Undo, Redo and Repeat Microsoft PowerPoint 2010 (Intermediate) - Animating Screen Elements Microsoft PowerPoint 2010 (Intermediate) - Charts Microsoft PowerPoint 2010 (Intermediate) - Clips, Images and Pictures Microsoft PowerPoint 2010 (Intermediate) - Format Text Boxes Microsoft PowerPoint 2010 (Intermediate) - Notes & Handouts Microsoft PowerPoint 2010 (Intermediate) - Shapes Microsoft PowerPoint 2010 (Intermediate) - Tables Microsoft PowerPoint 2010 (Intermediate) - Templates Microsoft PowerPoint 2010 (Intermediate) - Themes Microsoft PowerPoint 2010 (Intermediate) - Working with Multimedia and the Internet Microsoft Word 2010 (Beginners) - Find & Replace Microsoft Word 2010 (Beginners) - Formatting Fonts Microsoft Word 2010 (Beginners) - Getting Started Microsoft Word 2010 (Beginners) - Headers & Footers Microsoft Word 2010 (Beginners) - Paragraphs Microsoft Word 2010 (Beginners) - Save & Printing

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Microsoft Word 2010 (Beginners) - Spelling & Grammar Microsoft Word 2010 (Intermediate) - Borders & Shading Microsoft Word 2010 (Intermediate) - Document Themes Microsoft Word 2010 (Intermediate) - Mail Merge Microsoft Word 2010 (Intermediate) - Navigation Pane Microsoft Word 2010 (Intermediate) - Pictures & Images Microsoft Word 2010 (Intermediate) - SmartArt Microsoft Word 2010 (Intermediate) - Sorting Microsoft Word 2010 (Intermediate) - Tables and Autofit Microsoft Word 2010 (Intermediate) - Templates Microsoft Word 2010 (Intermediate) - Track Changes

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Office 2013 Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Microsoft Excel 2013 - Beginners Microsoft Excel 2013 - Intermediate Microsoft PowerPoint 2013 - Beginners Microsoft PowerPoint 2013 - Intermediate Microsoft Project 2013 Microsoft Word 2013 - Beginners Microsoft Word 2013 - Intermediate

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Microsoft Excel 2013 (Beginners) - AutoFill Microsoft Excel 2013 (Beginners) - Formatting Cells Microsoft Excel 2013 (Beginners) - Formatting Numbers Microsoft Excel 2013 (Beginners) - Headers & Footers Microsoft Excel 2013 (Beginners) - Introduction to Formulas Microsoft Excel 2013 (Beginners) - Printing Microsoft Excel 2013 (Beginners) - Rows & Columns Microsoft Excel 2013 (Beginners) - Using the Ribbon Microsoft Excel 2013 (Beginners) - Workbooks and Worksheets Microsoft Excel 2013 (Intermediate) - Charts Microsoft Excel 2013 (Intermediate) - Goal Seek Microsoft Excel 2013 (Intermediate) - IF Statements - Excel 2013

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Microsoft Excel 2013 (Intermediate) - Importing CSV Files Microsoft Excel 2013 (Intermediate) - Linking Workbooks Microsoft Excel 2013 (Intermediate) - Logical Functions Microsoft Excel 2013 (Intermediate) - Nested IF Statements Microsoft Excel 2013 (Intermediate) - PivotTables Microsoft Excel 2013 (Intermediate) - Popular Functions Microsoft Excel 2013 (Intermediate) - References Microsoft Excel 2013 (Intermediate) - Scenarios Microsoft Excel 2013 (Intermediate) - Slicers Microsoft Excel 2013 (Intermediate) - Sorting & Filtering Microsoft PowerPoint 2013 (Beginners) - Font Styles and Colours Microsoft PowerPoint 2013 (Beginners) - Line Spacing and Paragraph Alignment Microsoft PowerPoint 2013 (Beginners) - Navigation Microsoft PowerPoint 2013 (Beginners) - Presentations & Slides Microsoft PowerPoint 2013 (Beginners) - Slide Transitions Microsoft PowerPoint 2013 (Beginners) - Text Boxes Microsoft PowerPoint 2013 (Beginners) - Undo, Redo and Repeat Microsoft PowerPoint 2013 (Intermediate) - Animating Screen Elements Microsoft PowerPoint 2013 (Intermediate) - Charts Microsoft PowerPoint 2013 (Intermediate) - Clips, Images and Pictures Microsoft PowerPoint 2013 (Intermediate) - Format Text Boxes Microsoft PowerPoint 2013 (Intermediate) - Multiple Presentations Microsoft PowerPoint 2013 (Intermediate) - Notes & Handouts Microsoft PowerPoint 2013 (Intermediate) - Shapes Microsoft PowerPoint 2013 (Intermediate) - Tables Microsoft PowerPoint 2013 (Intermediate) - Templates Microsoft PowerPoint 2013 (Intermediate) - Themes

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Microsoft PowerPoint 2013 (Intermediate) - Working with Multimedia and the Internet Microsoft Word 2013 (Beginners) - AutoSum Microsoft Word 2013 (Beginners) - Find & Replace Microsoft Word 2013 (Beginners) - Formatting Fonts Microsoft Word 2013 (Beginners) - Getting Started Microsoft Word 2013 (Beginners) - Headers & Footers Microsoft Word 2013 (Beginners) - Paragraphs Microsoft Word 2013 (Beginners) - Save & Printing Microsoft Word 2013 (Beginners) - Spelling & Grammar Microsoft Word 2013 (Intermediate) - Borders & Shading Microsoft Word 2013 (Intermediate) - Document Themes Microsoft Word 2013 (Intermediate) - Mail Merge Microsoft Word 2013 (Intermediate) - Navigation Pane Microsoft Word 2013 (Intermediate) - Pictures & Images Microsoft Word 2013 (Intermediate) - SmartArt Microsoft Word 2013 (Intermediate) - Sorting Microsoft Word 2013 (Intermediate) - Sparklines Microsoft Word 2013 (Intermediate) - Tables and Autofit Microsoft Word 2013 (Intermediate) - Templates Microsoft Word 2013 (Intermediate) - Track Changes

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Office 2016/365 Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Microsoft Excel 2016/365 - Beginners Microsoft Excel 2016/365 - Intermediate Microsoft PowerPoint 2016/365 - Beginners Microsoft PowerPoint 2016/365 - Intermediate Microsoft Word 2016/365 - Beginners Microsoft Word 2016/365 - Intermediate

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Programming and Coding Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Learn and Understand Programming (Universal Concepts)

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

How to Write a Web Page - HTML Part 1 How to Write a Web Page - HTML Part 2 How to Write a Web Page - HTML Part 3

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Written English English Grammar Certificate Programmes:

Certificate Programmes are formal tutor assessed qualification courses. They typically comprise a series of briefings, tutorials and assignments. Delegates can study content in any order, at their own speed, in their own time and will receive a Certificate on completion.

Excellent Written English Written English - Avoid Common Confusions Written English - Improve Your Punctuation Written English - Improve Your Writing Style

Tutorial Programmes:

Tutorial Programmes are normally short online exercise or scenario driven training courses.

Accept or Except?

Affect or Effect?

Avoid Common Spelling Mistakes Avoid Pleonasm - Writing Clearly and Concisely Business Writing Style Could of, Would of or Should of?

Dangling Participles Double Negatives Fewer or Less?

Getting the Right Tone How to Plan and Write a Document How to Write in Sentences i.e. versus e.g.

Its or It's?

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Lets or Let's Like or As? Maybe and Anyway Me or I? Practice or Practise?

Presenting Information Clearly Punctuating Quotations Split Infinitives Their, There or They're?

Then or Than?

To, Too or Two? Using -ible and -able Using Apostrophes Correctly Using Capitals Using Colons Using Commas Using Paragraphs Using Parenthesis Using Semi-Colons We're, Where or Were?

Who or Whom?

Whose or Who's?

Why Don't You Write The Way You Talk? (or Getting the Right Tone) Writing Numbers Your or You're?

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eBriefings:

eBriefings are designed as 'reference' content with some exercises on bites and a final knowledge quiz.

Grammar - More Punctuation Grammar - Simple Rules Grammar – Spelling

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