TGM November 2019

www.totalgroomingmagazine.co.uk NOVEMBER 2019

Contents

T

his issue is taking on a Christmassy feel with some great gift ideas including a super readers’ offer which can provide an ideal way to highlight some of your greatest grooms to clients.

We’ve also got a focus on clippers, news on the latest products to come to market and some great advice from some of the industry’s top groomers.

There’s also a cost-effective idea for expanding your business premises plus a focus on a salon that started from show biz beginnings.

Contact: editor@ totalgroomingmagazine.co.uk if you would like to feature in a forthcoming issue or if you have an idea you would like us to explore.

22 Editor www.totalgroomingmagazine.co.uk

Heidi Anderton offers her top tips on keeping safe in the salon

Contents 04 News 22 Heidi Anderton offers her top tips on keeping safe in the salon 26 Clipper maintenance tips

34 Options for expanding your business premises 38 Christmas gift ideas 42 Jenny Farrell advises on toxic items

28 Paws for thought visits Katie Rourke Dowding’s salon Centre Stage Dog Grooming in Ascot Berkshire

46 Jitka Krizova shares her tips on identifying stress triggers in pets

Editor

Design and Production

Sue Corfield – editor@totalgroomingmagazine.co.uk

Grant Waters – grant@cimltd.co.uk James Taylor – james@cimltd.co.uk Lisa Humphrey - lisa@cimltd.co.uk T: 01795 509108

© 2018 TGM Publishing Limited, The Goods Shed, Jubilee Way, Whitstable Road, Faversham, Kent ME13 8GD. No part of this magazine may be reproduced or stored in a retrieval system or transmitted in any form – electronic, mechanical or physical – without express prior permission and written consent of the publisher. Contributions are invited and when not accepted will be returned only if accompanied by a fully stamped and addressed envelope. Manuscripts should be type written. No responsibility can be taken for drawings, photographs or literary contributions during transmission or in the editor’s hands. In the absence of an agreement the copyright of all contributions, literary, photographic or artistic, belongs to TGM Publishing Limited. The publisher accepts no responsibility in respect of advertisements appearing in the magazine and the opinions expressed do not necessarily represent the views of the Publisher. The Publisher cannot accept liability for any loss arising from the late appearance or non publication of any advertisement.

www.totalgroomingmagazine.co.uk NOVEMBER 2019

On the cover: Tangle Teezer www.tangleteezer.com

Commercial Director Mike Smith – mike@tgmpublishing.co.uk T: 01795 509110

Account Manager Becky Smith – becky@tgmpublishing.co.uk

Credit Facilities Manager Natalie Murray – creditcontrol@cimltd.co.uk T: 01795 509103

Total Grooming Magazine | 3

SPONSORED BY

News and Product Round-up Award for Dog First Aid

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og First Aid is leading the way in training dog owners and professionals to act in an emergency.

The UK’s leading Dog First Aid franchise is celebrating following an award for Best Franchise Support at The Approved Franchise Association awards at the weekend.

Dog First Aid have franchises throughout the UK, offering vital courses to dog owners and those working with dogs in how to give emergency canine first aid. Thanks to the courses thousands of people around the country now have the skills they need to spot an emergency and potentially save a dog’s life.

Director Jo Middleton said: “We’ve taught thousands of doggy folk in courses all over the UK and many of our course attendees have been in touch to let us know they have since had to 4 | www.christiesdirect.com

use the skills they learnt in a real-life situation. We know that attending a Dog First Aid course gives people the confidence to act in an emergency and vets have told us that appropriate first aid can save the life of a dog. Even in less crucial circumstances administering first aid can significantly reduce the amount of treatment and recovery time a dog will need.”

Dog First Aid is the only qualified UK company to offer the Continued Professional Development (CPD) accredited Emergency Canine Care (ECC) Course. The course, which is designed for those working with dogs as well as dog owners who want to be better prepared to care for their dog, covers situations such as choking, bleeding, drowning, road accidents, heat stroke, poisoning and how to perform canine CPR. Winning the Best Franchise Award

is proof of the extensive work that has gone into creating excellent courses.

Jo explains: “The whole Dog First Aid team work together to support each other and ensure that the courses we offer are the best they can be. We have over 50 years of veterinary experience in-house, and every course trainer has extensive training with registered members of the Royal College of Veterinary Surgeons as part of a comprehensive training package and are fully equipped to not only run the courses but also their own Dog First Aid business.”

Dog First Aid courses are held throughout the country. To find your nearest course visit www.dog-first-aid. com. There are also some franchise territories still available.

If you are passionate about dogs and keen to run your own business, get in touch by emailing franchise@dog-first-aid.com

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The perfect addition to your festive grooming kit.

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New Divisional Director at Cliverton

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ark Briggs has been appointed divisional director at animal-related business insurance specialist

Cliverton.

Mark Briggs has joined the company to spearhead its ambitious growth plans, following successful sales roles within the MGA sector.

Briggs brings with him more than 20 years of insurance experience, including senior management positions at Aviva. He succeeds Andrew Ball who has retired from Cliverton, part of the Lycetts Group of companies.

“Cliverton holds a market-leading position as the UK’s most experienced broker for animal-related trade insurance and I’m looking forward to leading the business through our next phase of growth,” said Briggs.

“Our team boasts an enviable track

record in delivering best in class insurance services. We will work hard to continue at the fore of the sector and further our reputation as a trusted adviser that truly understands the specialist requirements of its clients.

“I’m delighted to Mark Briggs have been given this opportunity to help deliver Cliverton’s strategic goals and growth targets, expanding its reach and promoting its services to a wider audience.”

Charles Foster, CEO of Lycetts, said: “Mark’s values, beliefs and vision for the future are aligned with those of

Cliverton and the Lycetts Group. We are confident his extensive experience and expertise will prove an invaluable addition to the company.”

For information on Cliverton services, visit cliverton.co.uk or call 01328 857921.

New Veterinary Training Centre

C

hesterGates Veterinary Specialists in Chester has established a new Veterinary Training Centre to educate student veterinary nurses and veterinary care assistants.

This follows the awarding of funding from The Education and Skills Funding Agency to run Level 3 Diploma in

6 | www.christiesdirect.com

Veterinary Nursing and Level 2 diploma for Veterinary Care Assistants.

This will be of one of just a few private education facilities in the UK and is the first within CVS group.

ChesterGates Veterinary Training centre has an experienced team of tutors and support staff to personally support each individual student. Students will also benefit from being part of ChesterGates Veterinary Specialists, a large multi-specialist led hospital based in Chester.

The school has been successfully running the City and guilds Level 3 Diploma in Veterinary Nursing as a day release course since 2009. In the last year, the facility successfully ran Level 2 Veterinary Care Assistant diploma for the first time as a blended learning course.

Practice Manager, Jackie Evans, said: “We are delighted to have received funding from the Education and Skills Funding Agency which will open the door to a new career for many young people who are passionate about caring for animals.”

Applications are now being taken for both of these courses to commence in January 2020.

For further information please contact nursingschool@chestergates. org.uk

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Dog Gate Ideal for Pet Grooming Salons

New dog safety gate

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et entrepreneurs launch ‘gamechanging’ dog safety gate.

Having established successful pet related businesses, pet entrepreneur couple, Peter and Julie Maxted, are now set for their third pet related business.

Animal safety in their businesses has always been at the forefront of their thinking and in particular, dog safety and they have now set up The Dog-G8 Company.

The couple felt it was becoming apparent there was a massive safety issue for both the dogs and the callers to the home or places of work.

The flash point being every time the front was door opened. On average, eight postal workers are bitten every day in the UK, and the other delivery

8 | www.christiesdirect.com

companies and couriers also face the same problem.

So, Peter went looking for a simple and cost-effective way of resolving this issue, as well as keeping the dogs safe behind an open front door. He looked at various types of ‘gates’ designed to try and stop this happening, however, he felt current products just didn’t deal with all the aspects of this problem enough.

He therefore decided to develop his own safety gate. After many months of in-depth development, and also working with a Peterborough-based engineering company, The Dog-G8 was born.

The beauty of Dog-G8 is that it fixes really neatly to the front door of a house and it is very attractive

in appearance. Dog-G8 will stop a dog running out every time the door is opened, by keeping the dog safely behind a physical barrier. It also protects the caller at the door, which is really important. Peter has designed Dog-G8 to be easily removable when not required, and fully modular should you wish to extend Dog-G8 wider.

The Dog-G8 Company knows it has developed a ‘game-changer’ regarding the safety of dogs and callers to homes or grooming salons that has a Dog-G8 fitted.

Julie and Peter are also very proud that Dog-G8 is a totally British-made product.

For further information: Julie and Peter Maxted – 01403 560168 - info@dog-g8. com www.dog-g8.com

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Battersea is encouraging people to look beyond a pet’s pedigree and embrace its personality

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eading animal charity Battersea is warning that rescue dogs and cats are being overlooked due to the public’s preoccupation with fashionable breeds.

Launching a ground-breaking new campaign, ‘Rescue is Our Favourite Breed’, to celebrate the inimitable characters and quirks of rescue dogs and cats, the charity is encouraging animal lovers to always think rescue first when it comes to finding their new pet, even if it may mean waiting a little longer to find the perfect match.

Every year, 250,000 animals are brought to rescue centres around the UK for all kinds of reasons. Most are much loved pets that through no fault of their own find themselves without a home. They may be an odd mix of breeds, they may not look perfect, but they have so much to give.

Battersea’s research shows that whilst 92% of people say they believe rescue is the right thing to do , when the time comes to get a new pet, many choose to go online and search for a specific breed instead. In the last 12 months there have been on average 165,000 monthly searches online for ‘French Bulldogs’ .

A fifth of people who say they wouldn’t consider rescue say they can’t get the

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type of breed they want from a rescue centre and over half (52%) say the animals in rescue centres often have health or behavioural problems, and you don’t know their full history .

Claire Horton, Battersea’s Chief Executive, says; “Even though one in four dogs and cats are rescues , you’re still more likely to hear about French Bulldogs, or Labradors being the nation’s favourite pets. Our preoccupation with breed is fuelling a ruthless pet trade based on looks alone – one that can sadly put profit before animal welfare.”

“Battersea is setting out to increase the visibility of rescue animals, to show they’re more common than you think, and are in homes across the nation. They’re the most rewarding, responsible choice for a pet, and we’re hoping to bring them front of mind – to get all generations of animal lovers to think rescue first.”

To encourage potential pet owners to be more open to rescue pets and look beyond certain breeds, Battersea has removed breed filters from its own online animal galleries. Initial tests have shown that when visitors to the site were not given the option to filter by

breed, they viewed more animal profiles, and a higher percentage of them went on to apply to rehome a dog or cat.

Last year Battersea rehomed 2,301 dogs and 2,140 cats. The charity has seen a notable reduction in rehoming over recent years as more people search online for fashionable breeds and are influenced by what they see on social media. They believe ‘Rescue Is Our Favourite Breed’ will help break down some of the misconceptions people have about rescue animals, encouraging them to see rescue as desirable and a badge of honour.

Visit Battersea.org.uk to find out more and join the growing community of rescue lovers at #RescueIsMyFavouriteBreed.

Going Mobile…

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The Portable Palace Created from our Revolutionary insulated panel, the Palace provides groomers with unrivalled benefits never seen before in the industry! This amazing new concept was born due to our lining's incredible lifespan - they often out live the vans they were placed in - so we created a demountable pod where your business can be moved on to the next chassis easily when needed - or if you no longer wish to be mobile, you can demount the pod and work from your garden!

• • • • • • • •

As the chassis ages, the Palace can be removed and placed onto a brand new chassis - resulting in a much cheaper cost than having to buy a whole new van and conversion with next to no downtime If the chassis is involved in an accident or breaks down you can simply remove the body, place it on the ground and work from your driveway whilst you wait for it to be repaired.

The lining will not out live the vehicle like so often seen with used van conversions. You then have to sell the van & conversion and then buy a new van and conversion and wait whilst it is converted. Whereas with the Palace, you can keep the pod forever and change the chassis as you need to.

Once you choose to retire from mobile grooming you can remove the Palace, sell the chassis and work from the Palace in your garden instead of having to buy a parlour or convert a room in your house.

When you choose to move home, you can take the pod with you and this portability combined with the size means they will not normally require planning permission in your garden.

You never need to buy a Brand new chassis that can depreciate - simply buy used a chassis and then swap them out as they get too old.

Smaller than its LWB Van equivalent but provides a more workable space inside that is highly customisable as there are no van strutts or vehicle constraints Can be driven on a normal car driving license Say goodbye to having to buy a whole new van and conversion every few years - simply move your Palace from one chassis to another with zero down time and when the time comes and you no longer want to be mobile, simply

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Our fantastic portable grooming Pods allow you to groom from the comfort of your own garden in a fully waterproof, insulated & professional environment. They are completely self contained - for electric you simply plug the cable provided into your house, for water in you simply attach your garden hose and this is piped straight to your Hydrobath. Waste water is held inside the bath and piped out to a location of your choice. The Pods do not normally ever require planning permission and they can be delivered to even the hardest to reach locations. And if you move house? our Pods move with you! Each pod is fully portable and can be moved an unlimited amount of times. Choose from an unlimited amount of interior & exterior options with fully customisable packages to perfectly suit your budget and design with ever Pod and conversion available on finance from as little as £20+vat per wk!

Trailers

Made from our Revolutionary insulated panel, our VCA Approved Grooming trailers provide the perfect solution if you would like to work from home and be mobile without the running costs associated with a van - with no tax or MOT required with trailers! You can leave the trailer on your drive way or hitch up with your vehicle when ever you need to. And when you have finished being mobile you can permanently demount the trailer from the axels and use it as a Garden Pod!

Vans

Our industry leading dog grooming vans provide unrivalled levels of luxury combined with practicality. Choose from new or used vans or supply your own, we work with you to create the perfect package for your business. Complete with a 10 year lining warranty our conversions outlive and out perform all in their class with a build quality that is second to none. Unlimited optional extras and packages are available including sign writing and free delivery back to you.

New vans Available fully converted from just £68+vat per wk!

Portable Palace

Your parlour for life. Our new revolutionary demountable Palace offers benefits never seen before in the industry. Once your chassis reaches the end of its life or is involved in an accident, you simply demount your Palace and work from home or swap it onto a new chassis. If you no longer want to be mobile you can demount the pod and use it as a parlour in your Garden. The palace’s can be driven on a standard UK driving License and are often smaller than their van based equivalent whilst giving you more usable space. Available in a wide range of sizes with unlimited conversion configurations. Available on finance

Wet Pet Conversions

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Peace, Harmony, and Prizes at The BIGA Show 2019 Sunday December 1st 2019

“O

ne mince pie. No fees.

No travel expenses. No hotel bills,” says Heidi Anderton, one of the founding directors of the British Isles Grooming Association (BIGA).

“Not just any mince pie. An M&S mince pie,” she adds.

Heidi is talking about The BIGA Show, which takes place Sunday December 1st at The Kennel Club Building in Stoneleigh Park, near Coventry.

The Christmas-themed event features fun competitions, trade stands, 14 | Total Grooming Magazine

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Total Grooming Magazine | 15

seminars and live demonstrations.

All judges, speakers, demonstrators and the team of volunteers organising the show are giving of their time freely. In exchange for one mince pie.

“This is such a great example of the way that the leaders in our industry are supporting our community. BIGA is so privileged by such generosity. And that goes for all our sponsors as well – who are really backing this early Christmas celebration among like-minded friends and family.”

Gold sponsors Simpsons and Mutneys have each contributed £500.

Silver sponsors, at a £250 contribution each, include training centres Sue Oliver Dog Grooming Studio, Four Paws Groom School and Absolutely Animals London School of Pet Grooming as well as natural shampoo supplier For All Dogkind.

Now in its fourth year, the show has become a well-attended industry favourite. With its Christmas Market theme (all guests are encouraged to wear a Christmas jumper and have a chance at winning the door prize for Best Christmas Jumper), the event is relaxed because the emphasis is on having fun, learning and shopping.

Yes, of course, shopping. Just before Christmas. It all makes sense.

The show features a Santa’s sleigh photo booth and plenty of Prizes, including a Willy Wonka chocolate bar Golden Ticket and the BIGA Treasure Hunt. The FUN Competitions include the Snowflake Challenge (groom your dog at home and bring to the show for judging) as well as a Purebreed class and a Workshop Class.

For event details please visit the BIGA member website www.mybiga. org.

Taking place Sunday Dec 1st, The Kennel Club Building, Stoneleigh Park, nr Coventry, CV8 2LZ.

16 | Total Grooming Magazine

T

Purple Paw Professional Grooming Pod

he Purple Paw Professional Grooming Pods are an affordable, innovative, self-contained grooming salon – designed to be easily located anywhere. It had long been our vision to provide a professional grooming salon that could be delivered ready to go, no fuss with the clients needs and requirements met. Without expensive building costs whether delivered as a unit or built up on site, the Purple Paw Grooming Pod is an ideal home salon ready to go and fully functional.

Developed by Groomers for Groomers After careful thought and planning alongside our manufacturing partners…the Purple Paw Professional Grooming Pod was born. Developed by a long standing industry groomer who understands a Groomers’ true needs, every fine detail was thought about to ensure a comfortable working space was created.

Furnished Specifically For Grooming First and foremost it had to be functional. Easy wipe down floor and walls are included, making cleaning easy and hygienic. Discreet panel heating that doesn’t take up space nor allowing pet hair to become trapped.

Perfect lighting was essential. Panel ceiling lights that illuminate the entire space so as not to cast shadows are a feature we feel is a must. Condensation issues are always an issue in a busy salon, which is why there’s an exractor fan and stable door. The stable door will allow air flow in warmer months whilst retaining security of the clients dogs.

t: 07767292199 | e: purple.paw@aol.co.uk | w: www.purplepawsupplies.co.uk

The Affordable, Ready-Made Grooming Salon

Customisable & Easily Located Available in any exterior colour/finish; the pods can be fitted with various glazing options and sizes designed to your requirements. Delivered as a fully assembled unit or, if required built onsite by our dedicated installation team. A deluxe option is also available, which gives you the functional space, but with the added benefit of coming fully equipped, with our state of the art Hydro + hydrobath, twice nominated for product of the year. In addition there’s an electric grooming table, blaster, finishing dryer and a grooming stool. We can also install air conditioning to help with those hot days, crating system, electric roller shutter and storage units as optional extras, the skies the limit, and then it just leaves you to add the personal finishing touches.

Zero Maintenance With a 10 year warranty as standard and a 35 year life expectancy. The Purple Paw Professional Grooming Pod are made to last, timber free and will not require any special treatments or maintenance.

Affordable Flexible Finance Options Available The Pods retail from as little as £9,995 + VAT or by affordable finance options. We also offer many lease packages from as little as £8 per day making it a viable business option with the added bonus of working from home.

We will be at many events thoughout the year or if you simply want to view a Pod and take a look around just let us know and arrangements will be made.

Like our Facebook page: @purplepawproducts for the latest news/updates or contact us (details below)

t: 07767292199 | e: purple.paw@aol.co.uk | w: www.purplepawsupplies.co.uk

Is it part of a groomer’s job to get bitten?

Heidi Anderton, principal of Absolutely Animals and London School of Pet Grooming, is an experienced industry expert as well as a previous member of Groom Team England and a founder member of the British Isles Grooming Association (BIGA). In this issue she is looking at the issue of pet groomers’ well-being.

Heidi Anderton

O

ver the past few years, there’s been a worrying and obvious increase in groomers being bitten by customers’ dogs.

There are some horrendous bite injuries appearing on social media from across the UK in the grooming industry.

The most concerning bites to me are the injuries I see on groomers’ faces; bites on noses, lips and cheeks are very shocking and totally avoidable.

I have seen injuries on groomers’ faces requiring micro-surgery with injuries that will scar for life. There will also be emotional scars that will likely even put the groomer off the job in the future.

I have often heard…. It’s your job too be bitten - isn’t it? It’s a hazard of the job isn’t it? You must expect to be bitten if you are a dog groomer?

ABSOLUTELY NOT! It is NOT part of the job; it is totally avoidable!

22 | Total Grooming Magazine

Correct use of handling aids can help keep groomers safe

You must make your health and safety a priority.

You can start by following these easy steps.

1. Ask about the behaviour of the dog when the client makes the booking. This is your first chance

to change the introduction of the dog into your care and put safety precautions in place. You can use this opportunity to ask for the dog to come muzzled, you could ask the owner to stay for reassurance and you could make an appointment

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at a quiet time. The introduction to your care can change everything, until you have got to know the dog and won its trust.

2. On introduction of the dog, keep checking the facial signs and the body signals. Ask the owner to bring the dog into the salon and then leave the dog in your care. This is much better, than dragging the dog away.

When dogs become frightened, they are more likely to bite.

3. Don’t take a small dog from the arms of the client, especially if the dog is nervous and use a slip lead on a large dog for much more communication and control.

4. Use all handling aids available to you, including the owner and another groomer friend.

5. Use a groomers’ helper with every dog and ensure the scope of the dog’s mouth is at least a foot from your face, at all times. Never chance a bite.

6. Do not ever put your face near a customers’ dog’s face. You don’t know this dog and you are in its personal space; some dogs don’t like this and may bite.

7. Always reassure dogs, stop if they are objecting and use an alternative method.

Use your handling aids appropriately, this will reduce any risk of a bite.

Restraint free Grooming There is often talk on restraint free grooming which would be great in an ideal world, but this can have a detrimental effect to the long-term physical wellbeing of the groomer when they are consistently having to keep the dog in place for safe grooming to occur. Continually using your hands for moving a dog can also put you at risk of a bite.

Handling Aids are essential to give safe boundaries and guidance for dogs being groomed, much like a lead and collar, they can also be used in conjunction with one another, however care should always be taken for them never to be overused or over tight.

Home-made and cheaper versions cannot justify the benefits the original 24 | Total Grooming Magazine

Use handling aids appropriately and this will reduce any risk of a bite

equipment offers.

Restraint free grooming is also known to be emotionally stressful for the groomer, when the dog is not doing what is asked.

Handling aids can improve the groomers’ physical and emotional wellbeing in various ways.

Leads and collars – The handler can move the dogs safely and securely, restricting the boundary of the dog and helping to avoid unnecessary bending or weight lifting for the groomer, therefore less worry of the dog being in danger as they have a boundary.

Neck straps and extensions – These are essential handling aids to keep the dog safely on the table and avoid the groomer having to keep lowering and raising the groomers’ arm or h/bar to the required position. With a groomer’s helper attached, the neck strap will never rest on the oesophagus, which often scares the dog.

Groomer’s helpers - The starter kit is worth every penny and comes with a video showing you how to use it correctly and safely. Holding chin hairs on dogs is common in the industry, it is a dubious practice to use every day and is never needed when using a groomer’s helper. Not only a nicer practice for the dog but better for finger joints, wrists and arms.

3 in 1 Hammocks – Eradicates strain on backs, arms, hands and mind as this equipment supports the dogs and makes them more comfortable on the table.

Especially good for supporting shortlegged dogs, nail cutting and faces of

those who do not want to comply. Made up of a small hammock, large hammock and hip support. It is also great for lone groomers. Use with two extenders to take the weight of one side of the dog then the other.

Backdrops - New to the scene, these backdrops save bending and reaching by the groomer. Back and arm injuries will be drastically reduced by keeping the dog in the middle of the table. These are a great aid if you have a large table or your table is against the wall. Have a look at centrestagedoggrooming.co.uk Hip supports – Part of the 3 in 1 hammock, the hip support takes the weight of the back end (or even the front) of the dog. The dogs can sit in the hip support and the feet and legs can be trimmed without any fuss from the dog. Especially great for shortlegged dogs, heavy dogs, old dogs and dogs with loss of limbs.

Belly straps – Keeps the dog securely on the table and avoids any impulsive reactions from the groomer when stopping a dog from coming off the table. Belly straps should not be used to keep a dog standing. Dogs that cannot stand, require a hip support.

Cat groomers – You need to have two people available for cat grooming and have to hand an air muzzle and gloves to avoid bites and scratches.

Look after yourselves and the pets and people you serve to make for a happy and long career in grooming.

Heidi Anderton LCGI ICMG www.absolutelyanimals.biz

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Essential Clipper Maintenance Advice

It’s really important to make sure your clippers are in good working order.

These are the tools of your trade, and not maintaining them properly could lose you money in the long run, from losing speed and making your grooming slower to having to replace whole parts, including the motor, which can be costly!

M

ake sure your clipper is properly cleaned every day.

Remove all the hair from the blades and the blade drive. You can either do this with the supplied brush or a toothbrush. If hair continues to build up, it will travel down inside the clipper and begin to stop the mechanism from working properly, making it slower or jamming it entirely.

Clean your blade after use and oil frequently. The less friction on the blade, the more easily the clipper can cut. To oil your blade, point the clipper downward with the blade horizontal.

Then put a drop of oil on either side of the blade, where the top and bottom blades meet. You can also put one drop in the middle of where the blades meet for extra lubrication if you wish.

To clean your blade, remove as much hair as you can with a brush. Use a blade wash and submerge your blades.

Then wipe off well to ensure the blade does not rust. Make sure your blade is oiled before storage.

Check for nicks, cuts and other cable issues before you work. Any issues could lead to an electric shock, so it’s better to be safe!

Check the blade drive, hinge and lock weekly. You’ll need to take off the blade and the drive cap, in some cases this will include the casing. Make sure 26 | Total Grooming Magazine

Clean your blade after use and oil frequently

no parts are rusty, missing or worn and that the blade is snapping on correctly, if the clipper has a snap-on mechanism.

Check your blades! Make sure they aren’t rusty, have free movement of the blade without sticking and don’t have any broken teeth.

If in doubt, ask. If you notice any change in the sound, speed or

performance of the clipper and you have checked the blade, the blade drive, hinge and lock for any issues, it’s time to call in the professionals.

Have your clipper serviced yearly by a professional. Remember to always have a spare clipper you can use while it’s being serviced, and just in case anything goes wrong.

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Total Grooming Magazine | 27

Paws for thought... …Debby Knight of the Bristles Grooming Salon and Training Centre, visits Katie Rourke Dowding’s Centre Stage Dog Grooming in Ascot Berkshire

K

atie Rourke Dowding’s career in dogs started back in 1988 when she attended her first dog training classes at Cranbourne Dog Training School and became seriously bitten by the training bug. She attended training camps with Jack and Wendy Volhard (Top Dog Training) at various venues all over the USA and swiftly rose through the ranks to become a Senior Instructor at the school.

She knew she’d reached the point where she could ‘ditch the day-job’ and become a full-time dog trainer when she was able to train her (human) boss to make a cup of tea just on the verbal cue of “Filing”.

Katie continued to take classes and train with Cranbourne until 1998, but after a successful year of clicker training with her private clients Katie opened an entirely new dog training school and The Canine Film Academy was born. “We trained dogs to do the same tricks as you saw on the TV and in films, back in 1998 this was radical and brand new and the clients loved

Katie Rourke Dowding

it”. Amongst other jobs, Katie trained the dog that played the part of Sirius Black in Harry Potter and The Prisoner of Azkaban – who was transformed though film wizardry into the dog that pulls Ron Weasley under the Whomping Willow.

“Grooming never really entered my mind,” says Katie, “until I got my first Standard Poodle in 2003.” As a puppy, Flossy was trimmed by Anita 28 | Total Grooming Magazine

Bax (I didn’t realise what a goddess of grooming Anita was at that time), and then twice in London before the LGA show. She was charged £150 for the last visit (from Puppy Pants into full continental) and was horrified that evening when giant sores and welts appeared all over the closely clipped areas of Flossy’s body. It was at this point that she decided to have a go herself and her vague interest in

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Total Grooming Magazine | 29

grooming swiftly became an all consuming obsession!

A visit to the Richmond Dog Show, in the days when it was still held at Ascot Racecourse, furnished her with all the items she thought she was going to need to set up a small grooming parlour at Smoothfield Farm where she was operating from and at the same time she purchased every video she could find on the art of Dog Grooming. At that time there was no YouTube Videos or DVDs so having paid a small fortune for the video, you literally had to wind the tape back and play it over and over again.

The result is that whenever she baths a dog today she still hears Anita Bax’s voice ringing in her ears, “It’s probably the only bath its going to get in the next six weeks – so make it count!”

At the end of 2003 Katie came to an unexpected crossroads in her career.

She became pregnant, a huge surprise having been told by several doctors she’d not be able to have a child and at about the same time, her right-handwoman suddenly got recalled to the USA as her husband’s nine-year stint came to a close. “At the time, I felt like my life was ending” says Katie. “After signing a five year contract, Smoothfield was sold from under our feet by an outrageous landlord, I suddenly had 96 private lessons to deliver, no staff who

30 | Total Grooming Magazine

Katie trained dogs for film and TV

could help and nowhere to continue the training courses already sold and paid for… and I was totally exhausted all the time, I didn’t realise I was pregnant until Christmas that year, by which time I was nearly 4 months gone!”

Without her sidekick or a venue, Katie had no option but to return home to her 3 bed semi in Ascot. She set up a grooming table in the living room and Centre Stage Dog Grooming was born.

She groomed and taught private dog training lessons until the day before her son was born in August 2004 and was back at work two days later. “Looking back, those times were tough” she says.

Katie continued to learn as much as she could about her new craft. She has always been totally driven if the subject interests her. Her husband, Steve, converted the garage into a grooming parlour and the grooming client list started growing. “It was easier to cope with the baby and grooming clients than it was with the baby and training clients,” Katie says, “so it was natural that eventually I found myself solely grooming for a living.” However, having come from the commercial IT world and then into the Dog Training world where £50 per hour was the expected MINIMUM rate for one-toone training, Katie was HORRIFIED

at how much groomers were expected to put up with for such little financial return.

In 2014 she met Angela and Ian Cayley at Mastergroom where she instantly signed up for the ICMG programme. “I didn’t know what I didn’t know,” says Katie, “and terrifying as it was, I wanted to find out where my skills were lacking so I could continue to grow as a groomer.”

She was delighted to pass the SDC (the early exams) later that year and continued studying towards the ICMG qualification. However, in 2015, she was bitten by a bug of a different sort and, now carrying a large burden of Borrelia Bacteria (which causes Lyme Disease) in her system disaster struck.

“There were days when even getting out of bed seemed too much to bear.

I had to radically rethink how I was going to continue working full time and being able to be a fulltime mother to my two children. I sat down and looked at the books and worked out where the profit was in the business. . Every dog over 15Kgs went immediately as I was struggling to lift them safely, I then ruthlessly sacked every other client that wasn’t turning a decent profit. The OAY’s were ditched as were the TAY’s (twice a years). Handstripping

became a thing of the past. Cheap shampoos went out the window – I could only tolerate 100% pure nonsynthetic ingredients and my pricing was radically overhauled to reflect the new changes. I spent many evenings working out how much it cost me to stand in front of my grooming table for 1 hour after all the costs and overheads were taken into consideration, starting with Jackie Grimmetts formula, which I tweaked, built into a workable spreadsheet, put in some of the tax stuff applicable to me as a single groomer and wahoo, the first Hourly Rate Calculator was born. NOW I am able to throw all sorts of financial ideas at it and it will tell me how much my hourly rate needs to be.”

With all these new ideas in place, her work load significantly reduced and her income appreciably higher Katie found had the energy and resources to resume her studies and she passed the Masters paper for her ICMG qualification in 2017. “Angela and Ian are just awesome. They quietly encouraged me to keep going and backed off when they knew I was struggling. They really are the best educators in the business.”

Every groom Katie does now follows this same format: Bath – Organic Shampoo

Rinse – Plain water Rinse and condition – Dogzilion Microbubbles with a leave In conditioner (varies) Lavender Wrap Ultrasound Teeth Blast Fluff Dry Clip Pads Grind Nails Scissor or clip to Breed Standard or Owner Specification Spritz with scent Apply collar decoration / bandana “I don’t offer anything other than a full groom and my prices start at £60”, yet her Savvy Pet Spa software shows she’s reliably booked out til mid 2021…

The Business of Grooming Seminar was spawned when Katie realised that there were a great many groomers out there who were taking on high volumes of dogs in order to generate the turnover they needed to survive.

“Whilst there are some incredibly tight customers out there who won’t pay a living wage to their groomer, there are also decent people who want a better, fuller service, (if only it were on offer) who are more than willing to pay a premium for it. The seminar therefore covers all the tips and methods that capture these clients and make your grooming business truly successful.

“Tracey Clarke and Philippa Chadwick

invited me to do my first seminar in Aldershot and its really gone from strength to strength! Getting a nomination for Speaker of the Year in 2019 was a phenomenal boost and one of the highlights of my career.”

“The internet has really changed things,” Katie continues, “I saw post after post about groomers with bad backs and knowing that my invention could prevent so much of that was killing me! I really wanted to bring my Backdrop idea to the marketplace but had no time to work out how to do it. The one I use at home is Built In (thanks to my wizz of a husband) so it took nearly 5 years to come up with something that does the job just as well BUT is portable, postable and reasonably priced”. Backdrops have been available since October last year.

“Steve is as much a whizz on the sewing machine as he is with a drill, saw and nails” says Katie, “but now we live wading through material and thread off cuts which is highly preferable to sawdust and screws!! The design has been upgraded several times since the original conception and we’ll continue to improve it until we reach perfection!”

“This industry is addictive and I’m utterly passionate about it.”

Want to feature in Total Grooming Magazine?

Send an email to: editor@totalgroomingmagazine.co.uk, or write to us at: Total Grooming Magazine, The Goods Shed, Jubilee Way, Faversham, Kent, ME13 8GD. 32 | Total Grooming Magazine

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Get More for Less – When Mobile is Static Many grooming salons start off in a garage, van or shed at home and then expand into high street premises or into their own purpose-built salon.

However, there are other versatile options, for example, a portable building established on your own land could be the ultimate solution when you decide to expand your operation.

Portable buildings can be stylish and contemporary

T

he beauty of a portable building is that it can provide a state-ofthe-art grooming room for a lot less outlay and less red tape than a traditional build.

Nowadays, portable units can come with an attractive cedar façade or even with a wraparound branded vinyl cover and floor to ceiling windows to provide contemporary kerb appeal and a light bright working interior space.

Ideal not only for grooming salons but also for sales of accessories or kennels or dog play areas or even

34 | Total Grooming Magazine

hydrotherapy facilities, the units combine the latest high insulation properties (u values) with top quality finishes to provide the ultimate work space at a fraction of the cost of a traditional building.

The easy to maintain units come complete with low energy lighting, timed heater controls, choice of the latest internal floor finishes, gas filled energy efficient sealed unit double glazing and, if required, a choice of furnishings.

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Cromwell Vets added a physio suite complete with treadmill within a portable building adjacent to the surgery

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Total Grooming Magazine | 35

Director, Adrian Witty, commented: “Modular construction is the sustainable solution to the environmental challenges of modern construction and because a modular building is made up of individual modules it can easily be reduced or added to as a businesses’ needs change.

“Our growing range aim to demonstrate that versatility has no boundaries with light, warm contemporary designs that are in keeping with the modern need for environmentally-friendly, easily maintained work and living spaces.

“The modular construction method allows for speedy delivery and erection - typically just a few weeks depending on the site requirements and generally at least half the time of a traditional build.”

The units are available for immediate sale or hire. Customers can view these latest flagship units, at Portable Offices’ head office in Sandycroft near Chester or at Derby, Luton, Bristol or Leeds branches.

Visit the website to find out more by visiting www.portableoffices.co.uk or call 0800 169 4288.

A portable building can be given a different identity through the use of ‘wraparound branding.’

Case study Cromwell Veterinary Practice’s Sawtry branch has demonstrated how it is possible to increase facilities for a limited outlay with a new hydrotherapy treadmill accommodated within a portable building.

Historically, the physiotherapy facility at Cromwell has been popular with pet owners, so when the management decided to enhance their rehabilitation offer to pet owners they wanted a costeffective solution that was simple and quick to install.

They chose a portable building, because it fulfilled all their criteria and they were delighted with the result.

Forget any outdated ideas of cabins,

36 | Total Grooming Magazine

today’s portable buildings are clean, warm, comfortable contemporary spaces. The end result is a building that any practice would be proud of.

Portable Offices – one of the UK’s leading providers of portable buildings and suppliers of portable accommodation - has provided a novel cabin with contemporary floor to ceiling glazing to accommodate the new hydrotherapy unit at Cromwell Veterinary Practice in Sawtry.

The new unit incorporates a water treadmill which is used to provide physiotherapy for the practices’ pets that require hydrotherapy as part of their treatment.

Senior Animal Physiotherapist at Cromwell Animal Rehabilitation Centre (ARC), Leanne Seymour, said: “Being able to offer a wide range

of therapies to our patients within a purpose- built space means we can offer them the best possible care and treatment outcome.

The Cromwell ARC has a lovely, calm atmosphere, which our patients respond really well to. This is in no small part due to the design of the building, especially the large windows, which allow light to flood in.

“I had a long list of things that needed to be taken into account to make the space work to its optimum and they have all been achieved. Our patients are happy and having the right facilities means we can get them back on their feet as soon as possible.

“Portable Offices worked in tandem with us to achieve the excellent end result.”

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Christmas Gift Ideas It’s that time of year again! For salons looking to increase their retail opportunities in the lead up to Christmas, there are lots of great gift ideas on the market. You might even want to develop your own salon calendar with photos of your top grooms:

I

n this digital era, we take more photos than ever before. In fact, more than 1.2 trillion photos are taken annually, thanks to the ease and simplicity of being able to take high-quality images on our phones.

However, it can be difficult to share these photos a meaningful way. More often than not, these photographs end up archived and forgotten in unused albums on our devices. However, while we might not send film to developers anymore, we still love to pass around photos and share memories together.

Motif Photos is a new photo printing service that helps you to

38 | Total Grooming Magazine

Motif Photos could provide the ideal gift idea for clients and an opportunity to showcase your grooms

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While creating the average photo book can often involve hours of organising images and deleting poor quality photos, Motif ’s quick image analysis and project personalisation capabilities identify your best images and suggest professional layouts that best fit your photos.

You could create a personalised calendar, including special dates, filled with memories of top grooms or your clients’ dogs. You could create a unique photo book filled with the cutest dog images.

The Motif Photos app – now available to download on iPhone, iPad and Mac App Stores across the world – syncs directly with your Photos app library to allow you to produce quality

products in minutes, without the time-consuming process of uploading masses of photos. Less time in front of the screen means more time with your furry friends, making new memories!

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Readers offer With Christmas fast approaching, what better time to share your favourite photographs with your family, loved ones and clients? In fact, all Total Grooming Magazine readers can benefit from a special offer of 30% off on all Motif products – just enter the code TOTALGROOMING30 at the checkout in the app.

To create the perfect pooch photo book or calendar, visit www.motifphotos.com to find out more, or download the app from the iPhone or Mac App store.

40 | Total Grooming Magazine

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All That Glistens is Not Gold Groomer Jenny Farrell shares her advice on keeping pets out of trouble this holiday season:

W

ith the holiday season approaching many of us will be cleaning our salons and homes in preparation for family and visitors as well as a busy trading season at the salon. So it is really important to know what is safe to use around dogs in terms of both dietary and household dangers.

What is a poison?

A poison is a substance, which when introduced to an organism, is capable of producing an unwanted effect. It is not something that is deadly all the time, however dogs are individuals and react to different things differently just like us. One substance may not affect one but msybe deadly to the other or cause an upset tummy in one or a skin complaint in the other.

As we gather gifts and food for the busy season you may be surprised at what is harmful for dogs, some foods which we humans love and think of as healthy even are highly toxic to dogs as well as simple cleaning products and household plants!

Let’s start with food The list is very long but here are a few common food stuffs that may be toxic to your dogs; Avocado: Avocados are poisonous to dogs as they contain persin, persin is highly toxic and can act as a dog poison, causing vomiting and diarrhoea.

Grapes and raisins are toxic to dogs, scientist are still unsure of the reason behind their toxicity. These fruits can induce kidney failure in dogs. Even a small number may cause problems in 42 | Total Grooming Magazine

some dogs and high volumes can be fatal.

Xylitol is a sweetener found in many human and dog products, including sugar-free gum and candy. It causes a rapid drop in blood sugar in dogs which can result in seizures and liver failure in some dogs.

Onions are toxic to dogs for those of you who give your dog gravy granules this often is made from onion and garlic powder so read the labels. Onions kill canine blood cells and resulting in Heinz Body Anaemia which can be lifethreatening. Onion powder in food is enough to do this, so again attention to ingredients is crucial.

Garlic isn’t as dangerous as onions, and small amounts may even appear in some dog foods, but in a larger quantity, it’s just as damaging for the same reasons.

Alcohol can cause the same liver and kidney damage as it does to humans. It

can also cause acidosis in dogs which may cause cardiac arrest.

Chocolate and coco products contain substances called methylxanthines that can cause vomiting in small doses, and death if ingested in larger quantities.

Darker chocolate contains more methylxanthines than milk chocolate.

Just half an ounce of baking chocolate can be fatal to a smaller dog.

Coffee and caffeine have similarly dangerous chemicals to methylxanthines and result in vomiting and can be fatal in dogs.

Rawhide dog chews can host bacteria like Salmonella, which isn’t good for either of you.

Other foods you should keep away from your pet include tomatoes, mushrooms and most seeds and nuts as they tend to be hard to digest causing tummy upsets and nausea however not all are toxic.

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Total Grooming Magazine | 43

and salon with plants and foliage.

This may seem like an “animal friendly” type of thing to do, however be aware that many plants are highly toxic and dogs do like to chew plants!

Plants Azaleas and rhododendrons are pretty flowering plants but contain toxins that may cause vomiting, diarrhoea, coma, and potentially even death.

Tulips and daffodils bulbs may cause serious stomach problems, difficulty breathing, and increased heart rate, they can even cause seizures in dogs.

Eating just a few seeds of Sago palms may be enough to cause vomiting, seizures, and liver failure.

Also with plants is Potpourri, as this contains many plants, bulbs, seeds and also essential oils. Some may contain chemicals which may trigger an environmental allergy resulting in skin conditions, itchy skin and swollen areas.

Cleaning and Air fresheners Air Fresheners, heavy scented candles and vac fresh products may cause harm to your pets due to chemicals used causing environmental allergies or irritation to pets’ skin and or respiratory tract. If you have a dog which suffers from allergies, sensitive skin or unknown reasons behind paw licking, biting skin, you may want to check your household smellies and give them a miss for a while!

A big part of having an animal related business is cleaning, so using products that are non-toxic but also clean is vital. So again, keep an eye on the ingredients, many products do not list active ingredients and pet products are not legally made to list what they contain (including foods). I would avoid anything that doesn’t list the ingredients.

Some of these may seem obvious but keep all cleaning products away from pets, store in plastic of air tight containers and if you use bleach to clean your salon, make sure to rinse very well after.

You can buy kennel safe cleaners which kill germs and are less toxic for dog’s skin, they will still be harmful if 44 | Total Grooming Magazine

digested.

This also goes for window cleaning products, filter cleaners and even detergent used to wash towels and laundry.

So what can you use in the salon Essential oils can be used (diluted) in shampoos, conditioners and as an air freshener, however please make sure the essence you use is pet friendly, many hold beneficial properties and act as natural flea deterents.

Windows can be cleaned using vinegar and newspaper, this is an old fashioned way of cleaning windows and is actually very affective and cuts through grease!

A good floor cleaner is something such as F10 or Parvo-Virucide which kill most canine bacteria such as parvo and kennel cough, most vet grade sterilizers can be used to clean utensils and bowls as well.

Other common toxins Insecticides - yes this includes flea and tick killers (spot on and flea collars included!) They are a poison and toxic to all animals.

Rodenticides use attractants that might also intrigue your canine companion, and the anticoagulants or phosphorus side effects meant to kill rats can have devastating consequences for your dog. They usually work by thinning the blood causing rapid internal bleeding which is hard to detect / treat in time.

Fertilizer contain a cocktail of phosphorus and nitrogen insect and

weed problems, many mulch fertilizers contain cocoa mulch which combines the dangers of fertilizer and chocolate.

Antifreeze is commonly digested.

Antifreeze smells so sweet dogs tend to try and lick it, however it is highly toxic and often leads to death.

Keep your first aid / medical box well out of the way of dogs, even Psoriasis creams can be toxic to them. Human Psoriasis creams often contain vitamin D derivatives which are extremely toxic to dogs, these drugs enhance the resorption of calcium from the bone and increase the absorption of calcium from the gut. This causes hypercalcaemia; an excess of calcium in the blood. This causes muscle spasms, fits, heart problems, kidney failure and can cause the gut and lungs to become calcified.

What do you do if you think your dog has been poisoned?

You must consult your local veterinary practice immediately, do not wait and see. Do not make your dog sick yourself.

Consult your vet and they will advise you on what to do.

You should have to hand (if possible); What poison you think your dog has been exposed, How much they may have been exposed to and When your dog was exposed to the poison.

If your dog has been unwell, and if so, what clinical effects have been seen.

Make sure that you take any relevant packaging, or a sample of the poison or plant to help the vets treat your dog fast.

Are Your Clients’ Dogs Tickety Boo? Groomer, Jitka Krizova, looks at how groomers can spot poor mental health in their doggy clients:

T

his year, World Mental Health day took place on 10th October and is a part of the larger Mental Illness Awareness Week.

What is mental health? We hear about it and talk about it, but how do we define mental health?

Good mental health is psychological well-being, and the absence of a mental disorder. Simply put, it’s the ability to enjoy life and create a balance between activities and efforts in order to achieve mental resilience. It also means the ability to express emotions and adapt to a range of demands.

These days we have more knowledge than ever before when it comes to the mental health of our four legged friends.

Questions we can consider...

• Are they enjoying life?

• Are they able to withstand or recover quickly from difficult situations?

• Can they adapt to different situations?

One of the causes for mental health issues is not receiving enough interaction. The issues can manifest themselves in destructive behaviour, obsessive compulsive behaviour, anxiety, aggression, fear and depression.

If you observe this behaviour in your dog or your clients’ dogs, I would recommend talking to a dog behaviourist. Adam Dunn, Qualified to degree level (Adv.Dip.Canineprac) and an experienced Canine Behaviourist and Psychologist is my go to guy!

Adam encourages using positive 46 | Total Grooming Magazine

Kimi

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reinforcement methods by using the most up- to-date scientific studies to develop greater knowledge and understanding. Member of ISCP and ICAN and working towards full INTO membership, he specialises in separation related behaviours, fear and anxiety, aggression, phobias, canine body language, OCD type behaviours and improving wellbeing and selfconfidence. He also focusses on how homeopathic remedies can improve a dog’s lifestyle and works with rescue dogs from across Europe helping them to adjust to life in the UK. I’ve hosted Adam’s seminar in my salon twice already and both times proved to be very interesting. I’m sure we’ll be planning one next year or alternatively you can come to Vita Canis Style to Rescue on the 26th April 2020. Adam will be one of our speakers there.

Let’s look at...

Stress and Anxiety To choose the right approach, we need to understand the difference between stress and anxiety.

Stress is a response to a specific stressor, like fireworks, a car journey or a visit to the vet. Anxiety, on the other hand, has no identifiable root and sometimes we have to dig deep to find the cause (which is not always successful).

Stress typically goes away when the stressor disappears whereas anxiety tends to stick around for longer and is more difficult to treat. In the case of anxiety, Comfort Blend works very well in many cases. This synergetic blend of essential oils can be used for dogs suffering from separation anxiety as well as distress, sadness, homesickness or having difficulty adjusting to unfamiliar circumstances.

Dementia There are many behavioural changes in older dogs that can be signs of Canine Cognitive Dysfunction or doggie Alzheimer’s such as...

• Getting lost in familiar places • Sleeping more during the day and less at night 48 | Total Grooming Magazine

A groomer is ideally placed to notice any changes in a client’s dog

• Getting generally more fearful and anxious • Performing repetitive behaviour • Barking for no apparent reason • Lost and confused • Walking into corners There’s no cure for dementia but the synergetic blend of essential oils in the Comfort Blend can help to alleviate the symptoms.

I used it on my old Kerry Blue, Kimi who passed away about a year ago. The last year of her life saw her getting confused, barking for no reason (well I couldn’t see any reason but I’m sure she had one) at silly hours in the morning and getting lost in the yard. Comfort Blend was a blessing!

This is what Jade Borrow had to say about our Vita Canis Comfort Blend and how it helped her and Disney…

“My Bichon, Disney, has recently been diagnosed with doggie dementia so has been really unsettled, hysterically barking and not wanting to be away

from me. In January I spoke to Jitka and she recommended that the Comfort Blend may work but couldn’t guarantee it as it is new and hadn’t tried it on a dog with what Disney has. I bought a bottle and although I know nothing will cure it, it has most definitely settled him down a lot. He’ll go and relax by himself in a cage and I can now leave a room without him panicking on my whereabouts.”

Obsessive compulsive behaviour Obsessive compulsive behaviour in dogs often occurs due to Canine Obsessive Compulsive Disorder. This is an anxiety-related disorder in which dogs engage in repetitive and often selfdestructive behaviour, for example, excessive licking. To calm themselves down, dogs often resort to repetitive behaviour and licking (being sensory stimulation) can distract them from their internal stress.

These dogs may have recently experienced a great deal of stress or may even have a history of abuse.

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Total Grooming Magazine | 49

Scans for Dachshunds to Guard Against IVDD The charitable group Dachshund IVDD UK is dedicated to reducing the number of Dachshunds being bred who may be susceptible to intervertebral disk disease and is offering a subsidised screening programme for bitches of breeding age.

D

ixie - a five year-old Miniature Dachshund – from Gwespyr, Holywell has just undergone life-saving surgery for IVDD and her owners, Jane and Will Mellor are urging other Dachshund owners to secure a scan.

Jane and Will were desperately concerned when their little dog went ‘off her legs’ in the spring. They visited their local veterinary practice who later referred her to ChesterGates Veterinary Specialists.

Further investigation revealed that Dixie was suffering from IVDD – intervertebral disk disease which is sadly common in Dachshunds, affecting 1 in 4.

This involved major surgery to remove disc material, followed by extensive physiotherapy.

Jane said: “Poor Dixie was in a great deal of pain, but once we were referred to ChesterGates the team sprang into action. Dixie had surgery the next day and spent two nights in hospital.

The neurosurgeon, Lorena Martinez, explained everything really clearly to me and the nursing team kept us updated on her progress 24/7.

“Dixie has always been a very feisty and playful dog and incredibly active, so I was devastated when she collapsed.”

When Dixie returned home, Jane stepped up and took over a lot of the physio herself, she even learned how to express Dixie’s bladder.

Thankfully, Dixie is on the road to 50 | Total Grooming Magazine

Jane Mellor with Dixie

recovery now and is up and about. Jane also joined the IVDD UK group and got in touch with Charlotte Baldwin from Dedicated To Dachshunds With IVDD UK, who have kindly loaned her a special stroller and supportive lead and gave lots of help and support.

Jane and Will would like to help raise awareness of this terrible disease, especially as the breed is more popular than ever and a lot more are being bred purely for monetary purposes by unscrupulous breeders.

The surgery worked well for Dixie but this was just the start as she had to undergo a course of intensive physiotherapy and a great deal of home nursing.

Jane said: “The team at ChesterGates have been amazing. The communication was excellent throughout – explaining everything in layman’s terms. I can’t

Dixie is happily up and about again

speak highly enough of them.”

In recognition of her bravery in coping with such adversity, the ChesterGates’ team awarded Dixie their Pet of the Month title.

Dachshund Health UK is a registered charity that is subsidising a Screening Programme to enable breeders to reduce the risk of IVDD. ChesterGates offers IVDD screening along with other CVS practices in the UK. Details of the screening programme and participating practices can be found at www. dachshund-ivdd.uk/testing-for-ivdd

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Petindex stand sales soar Petindex has seen a surge in trade stand applications this autumn taking it to over 50% full, with six months still to go to the event.

T

aking place from Sunday 26 and Monday 27 April 2020 at the Marshall Arena (Stadium MK) in Milton Keynes and organised by the Pet Industry Federation, Petindex will offer a fresh take on the traditional industry trade show and provide an innovative range of features to encourage visitors from the full spectrum of the pet industry to engage with exhibitors. In addition, the show will have a strongly education focused theme, with dozens of short, bite-sized seminars across four seminar rooms being planned, aimed at boosting business and providing technical insight.

The Pet Industry Awards will take place on Sunday 26 April at a lavish black-tie dinner next door to the exhibition hall, complete with entertainment and live music. Open to all types of pet business, the Pet Industry Awards provide fantastic recognition for businesses and their staff and are a great showcase for the best the pet industry has to offer. Details of how to enter will be announced at the end of October.

The British Dog Grooming Championship takes place on Sunday 26 April to determine the 2020 Groomer of the Year, with classes aimed dog groomers of all abilities. A firmly established and successful event 52 | Total Grooming Magazine

now in its 38th year, the competition attracts dozens of competitors and their supporters each year and will be supported by a range of grooming demonstrations from top UK and overseas groomers. Registrations to enter will open in November on the Petindex website.

Nigel Baker, PIF CEO said: ‘We have been really thrilled with the support we have had from our members and the wider pet industry about Petindex, which have, in turn, translated into sales of trade stands. In a marketplace which isn’t simply about the pet retailer and exhibitor relationship anymore, an event is needed which connects different businesses into this mix to communicate with and influence discerning pet owners. In addition, traditional retail needs to look at way

of diversifying in order to remain competitive and relevant. As we count down the next six months to the show, the PIF team will be making regular announcements about the various features we are developing for the show to generate these connections between people and create opportunities for pet businesses to grow and thrive.’ In addition, Petindex offers excellent sponsorship and trade stand opportunities to companies looking to open dialogue with a broad range of pet businesses that have strong brand influencing qualities. Get involved, by emailing daniel.everett@petfederation. co.uk or by telephoning 01234 273933.

For all the latest information on Petindex including now to book a trade stand or register as a visitor, please visit www.petindexshow.com

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Be Prepared

Tips for keeping pets safe in the salon and at home:

A

s the fireworks season seems to start earlier and may often continue until after the new year, now is the time to start thinking about how to help noise phobic and anxious dogs get through.

Fireworks may look very pretty, but many dogs find the flashing lights and loud noises very frightening. There are tips that you can use on the night itself to help keep your dog calm. If you are aware of your dog or a dog in your care having negative reactions towards fireworks, ensure you speak to your vet for further advice.

Young dogs that have yet to experience fireworks may really benefit from some preparation to help them to gradually become desensitised to loud noises and associate the noises with something positive rather than something scary.

Ali Taylor, Head of Canine Behaviour and Training at Battersea advises: “Making changes to your dog’s routine in advance may help your dog be more prepared for when fireworks are being let off. Small changes could mean that 54 | Total Grooming Magazine

your dog doesn’t associate loud noises or flashing lights with the fireworks directly, and to help them stay calmer on the night.”

“Of course, there are things that you can do on the evening of fireworks night to help a nervous dog. Timing your dog’s walks for when fireworks aren’t being let off, ensuring your curtains are drawn, leaving lights on in the evenings and playing music or tv will all help to buffer the noise and sight of fireworks.”

“If you have a young dog who hasn’t experienced fireworks previously get them used to the sounds gradually by playing audio recordings of fireworks at a very low volume whilst engaging in fun activities with your dog such as a bit of training, or toy play. You can gradually increase the volume over time so that they become accustomed to it, if they show any signs of anxiety stop immediately and either go back a few steps of speak to your vet or a behaviourist.”

“If you already know that your dog is scared of fireworks it’s best to try and desensitise them to the noises and sounds as far in advance as possible

as this can take months of regular training. It’s also best to ensure you are prepared by speaking to your vet or a behaviourist and ensuring that you have the right support in advance of the night.”

“Dogs may choose to hide if they are worried by the fireworks, so set up a cosy den area and start to encourage your dog to choose to settle in there use it by hiding some tasty treats.”

Ali’s top tips • Try and introduce changes as far in advance as possible to make the dog more prepared.

• No matter how good your dog is with fireworks, it’s never advisable to take them to a display.

How you can keep your dog or cat calm this Bonfire Night: • Make sure your pet is microchipped and their details are up to date Animals can flee when they get scared.

If your pet does manage to run away from home while fireworks are going off, you can easily be reunited if

Create a snug hideaway

they’re microchipped and their chip details are up to date. It’s also a legal requirement for all dogs to be microchipped.

• Avoid letting your pet outdoors when fireworks are likely to go off.

By keeping your pet indoors when fireworks are going off, it prevents them being caught out and from getting scared if they’re outside. Make sure you take your dog for a nice long walk before dark and provide litter trays for your cat.

• Create a ‘safe space’ inside your home or salon.

If your pet is scared, they may take comfort in hiding away. If your dog is used to being in a crate, cover it and leave it open with blankets inside, or

alternatively a table draped with a blanket can make a great retreat.

• For cats, if they normally hide in a specific place, make sure they have access and encourage them to use it with treats and toys. A box lined with blankets and with the opening slightly covered is ideal.

• Don’t confine your pet to just one room.

If your dog or cat becomes stressed, they may hurt themselves trying to get out, so allow them easy access to all safe areas of the house.

• Some animals may also be most comfortable curled up in their usual spot with you; let them do whatever suits them the best.

• Keep the TV or radio on.

To reduce the sudden impact of the sound of fireworks, keep the TV or radio on. Playing certain types of music that don’t have a repetitive beat or any sudden loud noises, like classical music or reggae, can be very calming for pets.

• Keep your pet distracted with a treat.

A new toy or treat can be a great way to distract your dog or cat from the noise.

For cats, try something with catnip to keep them occupied, and for dogs try a long-lasting chew toy or a Kong packed with tasty treats.

• Act normally.

Animals are very perceptive creatures,

56 | Total Grooming Magazine

and if they notice you behaving strangely (like following them around and fussing over them) they’ll sense that something is wrong. If you behave normally, it will show them that the fireworks are nothing to worry about and it may help decrease their anxiety.

• Avoid picking up cats If your cat is distressed, avoid picking them up to comfort them, as this could make them more stressed and provoke aggression. Cats also take a long time to calm down, so leave them until morning to settle before interacting with them again.

• Keep your curtains closed.

It may not just be the sound of fireworks that stresses your pet -the flashes can worry them too. It’s important to make sure curtains are closed and windows are covered to block out any sudden bursts of light.

• If the pet is still stressed by fireworks following this advice, consider talking to your vet.

A vet may be able to provide some medication to help reduce your pet’s anxiety. Bear in mind that any medicinal treatment should always be accompanied by a behaviour management plan and should only be used as a last resort.

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