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Contents

W

e have a packed issue this month looking at some marketing tips for salons, cat grooming advice and training and best practice for dealing with pests and parasites.

We also have a review of the innovative Style to Rescue grooming show. Remember, if there’s an issue you would like us to investigate or if you would like to feature in the magazine. Contact: editor@totalgroomingmagazine. co.uk Wishing all our readers a wonderful summer.

Editor www.totalgroomingmagazine.co.uk

22

Marketing opportunities whilst on hold

Contents 04 News 18 How to avoid HMRC scams 22 Marketing opportunities whilst on hold 26 Heidi Anderton on cat grooming 30 Cat grooming training 32 Social media – opportunities and pitfalls 34 Review of Style to Rescue Show

www.totalgroomingmagazine.co.uk JUNE 2019

On the cover:

40 Fleas, ticks and parasites

34

Review of Style to Rescue Show

48 Groomer and behaviourist, Angela Pinder shares her journey establishing a natural grooming range 52 Charity focus on Pet Blood Bank UK 58 Holiday travel tips

Andis www.andis.com

Editor

Design and Production

Sue Corfield – editor@totalgroomingmagazine.co.uk

Grant Waters – grant@cimltd.co.uk James Taylor – james@cimltd.co.uk Lisa Humphrey - lisa@cimltd.co.uk T: 01795 509108

Commercial Director Mike Smith – mike@tgmpublishing.co.uk T: 01795 509110

Account Manager Becky Smith – becky@tgmpublishing.co.uk

Credit Facilities Manager Natalie Murray – creditcontrol@cimltd.co.uk T: 01795 509103

© 2018 TGM Publishing Limited, The Goods Shed, Jubilee Way, Whitstable Road, Faversham, Kent ME13 8GD. No part of this magazine may be reproduced or stored in a retrieval system or transmitted in any form – electronic, mechanical or physical – without express prior permission and written consent of the publisher. Contributions are invited and when not accepted will be returned only if accompanied by a fully stamped and addressed envelope. Manuscripts should be type written. No responsibility can be taken for drawings, photographs or literary contributions during transmission or in the editor’s hands. In the absence of an agreement the copyright of all contributions, literary, photographic or artistic, belongs to TGM Publishing Limited. The publisher accepts no responsibility in respect of advertisements appearing in the magazine and the opinions expressed do not necessarily represent the views of the Publisher. The Publisher cannot accept liability for any loss arising from the late appearance or non publication of any advertisement.

Total Grooming Magazine | 3

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News and Product Round-up New Tasty Natural Snacks

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n online retailer has launched a tasty new range of meaty snacks to help improve dogs’ overall health and behaviour.

Raw dog food specialists BellaAndDuke.com have revealed 11 premium meaty treats for UK pets to munch on, from beef hearts to rabbit ears with hair.

Bella and Duke New Treats Range Chicken hearts and rabbit ears with hair are part of a tasty new range of meat snacks for dogs that have recently been launched by an online dog food retailer.

Raw dog food specialists BellaAndDuke.com have revealed 11 premium meaty treats for UK pets to munch on, including duck fillets and beef neck tendons.

Moving away from artificial, dried snacks to natural, raw treats will improve dogs’ overall health and even their behaviour, according to the experts.

So, preservatives, fillers and grains are nowhere to be found in these natural products which can be added on to any subscription order.

The £9.90 Rabbit ears are easy to digest and contain 100% natural cartilage, helping to strengthen dogs’ chewing muscles and clean their teeth naturally, whilst the hair acts as a natural internal cleaner, brushing the intestinal wall as it passes through a dog’s system.

New training treats have also been made available, including a bag of seven raw and additive free duck fillets for £6.30. The shape can easily be broken into smaller pieces or served whole, to practice recall.

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are available in beef, chicken or duck for £6.30.

The revolutionary range also includes beef neck tendons, containing plenty of collagen proteins to aid smooth skin and coat structure, as well as being an ideal treat for overweight or unfit dogs thanks to their sugar free content.

A spokesperson for BellaAndDuke. com said: “Raw, natural meals are much better for dogs than dried food or kibble and this should extend to snacks too.

“A few small, dry bones or a handful of biscuits isn’t a treat for your pet – it’s a missed opportunity to improve a dog’s health and behaviour.

“Rabbit ears might turn a few sensitive human stomachs, but dogs absolutely love them because they’re tough enough to give them something to properly sink their teeth into, yet still so easy to digest.

“They’re great for cleaning both dogs teeth and insides too, whilst the high levels of taurine in Chicken hearts will help keep UK pets fit and healthy.”

Turkey chewing sticks

Here is the full selection of new meaty treats available at BellaAndDuke. com: 1. Beef Hearts – £10.80 2. Beef Neck Tendon – £7.20 3. Chicken Fillets (Bag of 7) – £6.30 4. Chicken Hearts – £7.20 5. Chicken Mini Training Bones (approx. 200 pieces) – £6.30 6. Duck Chewing Sticks – £9.00 7. Duck Fillets (Bag of 7) – £6.30 8. Duck Mini Training Bones (approx.

200 pieces) – £6.30 9. Beef Mini Training Bones (approx.

200 pieces) – £6.30 10. Rabbit Ears with Hair – £9.90 11. Turkey Chewing Stick – £9.00

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The three new 150ml products will be added to the highly successful Animology range.

Designed to a leave a lasting scent that lingers on the coat for longer, there is a choice of three distinctive fragrances.

Animology Cloud K9 is a masculine fresh and lively fragrance, with notes of Bergamot and Oakmoss.

Animology Heaven Scent offers a feminine floral perfume, with Neroli and Peony.

Animology Star Pups provides notes of Shea and Vanilla, for a soft and gentle fragrance.

Supplied in a 150ml atomiser spray, these new additions to the Animology stable feature eye-catching, premium, metallic foil label designs that guarantee the immediate shelf presence for which all Animology products are known.

The products carry a keen suggested retail price of £5.50, in keeping with the rest of the Animology range.

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new lines, Group55’s Sales Director for Pet Care, Martin Breen commented; “We are delighted to launch these exciting new products, which further enhance our already hugely successful Animology product range.

Most dog fragrance sprays contain alcohol, some in significant volumes that can be harmful to the hair and skin of a dog. We have responded to the demand from our customer base for a

fragrance spray by developing a completely new set of formulations that deliver great fragrance levels and linger but most particularly with the health of the dog as our primary focus.

These Animology body mists look and smell amazing, and as a brand that is synonymous with keeping dogs looking and smelling at their best, they are a perfect fit for our product range.”

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Battersea Urges People Not To Abandon Kittens as Another Litter is Found in a Box

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hree defenceless kittens found abandoned in a cardboard box are on the road to recovery at Battersea Dogs & Cats Home’s Old Windsor centre.

The tiny brood were only a week old when they were found last month and would have died within hours had they not been found and rescued.

Despite their ordeal, the three kittens are in good health and are being fostered by Battersea staff. They have been named Emily, Charlotte and Anne.

At just five weeks old, they happily already have homes lined up.

Sadly, the trio’s story is not an isolated incident, Battersea Old Windsor regularly sees similar cases.

The past few months have been particularly busy with three boxes of kittens being found and brought into the Berkshire centre.

Just last month, Mushroom, a tiny black kitten estimated to be around three months old, was left outside a block of flats in a cardboard box. He was found by a member of the public, who brought him straight to Battersea Old Windsor. Luckily, Mushroom was in good health and the cheeky little cat quickly found a new home.

The month before, in March, two young cats and a nine-month-old kitten were found in a box left by a river in the village of Hurst, Berkshire. The trio, named Peanut, Butter and Jelly

by Battersea staff, were distressed but healthy, and have since found new homes.

Georgia Randall, Cattery Team Leader at Battersea Old Windsor, said: “All these cats were luckily found in time and brought to safety, but it goes without saying that leaving helpless animals outside in a cardboard box is a huge risk to their welfare. The frequency with which we see cats being abandoned outside in boxes is deeply concerning. We understand that people are often in difficult situations, but we want to stress that abandoning them is

8 | www.christiesdirect.com

Kittens rescued by Battersea

What’s On in June?

not the only option.

“Battersea’s doors are always open to anyone who has cats or kittens that they can no longer take care of and our staff are not judgmental when it comes to dealing with owners, no matter what their reasons for bringing an animal in.”

You can contact Battersea Old Windsor’s cattery team on 01784 494 462.

Bring Your Dog To Work Day is on June 21st Raise funds to pet charities and take your dog to work with you.

June 2nd – Gunnersby Park Fun Dog Show, London W5 There are 10 fun dog show classes, have a go at agility, pooch pamper sessions in a pop up salon and lots of stalls to explore.

June 5th – Dogs Trust health check, microchipping and nail clipping community event at Lime Wood Fields, Chester. A vet nurse will check your dog’s weight, eyes, ears, teeth to make sure they are fit and healthy.

June 9th – Blue Cross Paws for Tea Party at Blue Cross Sheffield Rehoming and Advice Centre, Sheffield.

Fun event with stalls, tea and cakes and games for pets and people.

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New pup? Blue Cross experts help owners through the first year

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ational pet charity Blue Cross, a leader in pet advice, has produced ‘Puppy Knowhow’, an essential tool for owners or prospective owners of new puppies.

The free subscription service offers in-depth, vet-approved puppy advice and training tips based on the age of the dog up to one-year-old. Advice is emailed directly to the owner every month, to guide owners throughout the first year of their beloved new pal’s journey.

The first year of puppyhood can be challenging, especially for those who have not owned a dog before. Through the new monthly email service Blue Cross behaviour and veterinary experts will offer advice, training tips and guidance to help the puppy’s growth into adulthood as stress free and fun as possible for both puppy and owner.

A spokesperson at Blue Cross, said: “We know getting a new puppy can sometimes be hard work and we see 10 | www.christiesdirect.com

many being given up for rehoming under a year old. It helps when there is someone there to shine a light on what your new puppy needs depending on their age. Blue Cross is proud to offer its wealth of experience in animal welfare to owners and help them through this journey, making sure both puppy and owner have an enjoyable and enriched first year.”

The first year of a puppy’s life is very important in moulding the type of dog they’ll be in adulthood. Learning good, polite behaviours through early positive-reinforcement training, as well as reducing fear of new situations in the first few months can help develop a puppy into a very happy, well-behaved and well-rounded adult.

The subscription works by owners entering the details of their dog via the Blue Cross webpage including the puppy’s age bracket and they then will receive tailored email advice about puppies of that age. Blue Cross aims to

equip owners with information and tips to make sure they have a positive and rewarding relationship with their pups.

For more information on Puppy Knowhow and to sign up for your tailored puppy advice visit www. bluecross.org.uk/puppyknowhow

It’s a Pirate’s Life for One-Eyed Dog A one-eyed and blind French Bulldog cross named Pirate is about to start an adventurous life after finding a new family at Battersea Dogs & Cats Home.

B

efore coming into the charity’s care, one-year-old Pirate had never left his previous home.

Because he was born blind, the young dog’s previous owner assumed he wouldn’t need walking; unlike his namesake, Pirate never knew what it was like to explore the outside world.

Rebecca MacIver, Rehoming and Welfare Manager at Battersea says: “Dogs heavily rely on their sense of smell to explore the world around them and even if your dog is blind, their disability shouldn’t hold them back from doing all of the regular things that dogs do.”

“When Pirate first arrived, he was quite apprehensive and nervous of the outside world. But, since being in our care he has had his first taste of adventure- he went on his first ever proper walk and was allowed to explore his surroundings in a search for hidden treasures. He has also met lots of people and dogs and now has quite a crew!”

Before coming to Battersea, Pirate had also never been seen by a vet and needed multiple veterinary treatments.

These included basic vaccinations as well as more intricate eye removal surgery.

Thankfully it wasn’t long before Pirate found a new home with Christine and her husband Jack. Christine works in Recruitment at Battersea, and first fell in love with Pirate when she spotted him in kennels.

Christine said: “The first time I saw Pirate his head perked up and his

12 | Total Grooming Magazine

Pirate in his new home

right ear flopped down and I thought he was just the sweetest looking little boy. When they told me he was blind, I felt like my heart was going to burst!

I made up my mind quite quickly that I

wanted to take him home.”

The couple are teaching Pirate spoken commands to help him navigate the outside world, which will help him gain more confidence while out

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Pirate just after his operation

exploring. Christine continues: “Pirate has been on quite a few walks since being with us. He was extremely nervous of even walking out the front door the first time we took him out.

Now he’s gaining more confidence and walking beside or ahead of us rather than nervously behind us. He’s even mastering ‘step up’ and ‘step down’

when there’s stairs or changes in pavement.”

“He is such a lovely addition to our family, we’re absolutely in love with him and we wouldn’t have him any other way.”

Rebecca MacIver continues: “Pirate is the perfect example of why people should consider adopting an animal

with a disability. Despite being blind and not previously having any experience of the outside world, he’s taken everything in his stride and can now live the fulfilled and exciting life that he deserves.”

If you’d like to give a Battersea dog a home, please visit www.battersea.org. uk.

Battersea’s top tips for caring for a blind dog: 1. Give your dog a safe zone - It’s important to establish an area that’s comfortable and safe, which will act as a retreat for your blind pet. A large soft-padded bed is helpful to keep them comfortable.

2. Introduce new commands to increase safety - Teach your dog important words like “step up,” “step down,” “left,” “right,” “danger” or “stop” to help them navigate the inside and outside world in the safest way possible.

3. Talk to your dog frequently Your dog is already one of your most trusted friends, so having regular conversations with your

14 | Total Grooming Magazine

blind dog will be even more important. The sound of your voice can help them figure out where you are. Always talk to your dog to get their attention before touching them so you don’t scare or startle them.

4. Dog-proof your home - Get down on all fours and crawl around your home looking for hazards, such as things they could dangerously bump into or fall from. Put corner protectors on sharp furniture and baby gates at the tops of stairs until your dog can safely manoeuvre staircases.

5. Use scents during activities - A dog is a dog, so they can still fetch!

Therefore, you can and should engage in active play with them.

Rub a dog treat on a dog toy before throwing it to help your dog find it and choose an open, safe area for them to play in.

6. Create location cues - If your living room has a distinct rug, it could be a cue your blind dog will remember. This will help them understand where in the house they are.

7. Always keep food and water in the same place - Once your dog has learned where their food is, it will be easier for them to return to it — and it will become another location cue.

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Call or email for more information: 01803 612772 • info@petremedy.co.uk • www.petremedy.co.uk Total Grooming Magazine | 15

Protect Yourself against HMRC Scams HMRC Phishing Scams Continue to Rise despite Repeated Warnings

D

espite continued action and warnings, HMRC ‘phishing’ scams continue to rise with criminals using increasingly sophisticated methods to target UK taxpayers. With reports of criminal activity using landlines, emails, text messages and social media to distribute bogus HMRC information, you might be forgiven for not knowing which forms of HMRC contact you can trust. Tax preparation specialist David Redfern, managing director of DSR Tax Claims Ltd, has issued his advice to help taxpayers distinguish between genuine HMRC contact and bogus contact.

Bogus refund texts and emails are the most common ‘phishing’ method used, often containing links to fake HMRC websites or malicious software designed to damage your computer or smartphone. Redfern stated “I’m sure most people can recognise how appealing it is when you receive a text or email claiming that you are owed money, often sums over £1000, and it is tempting to click on the link to claim the refund. However, these emails and texts are never genuine.

HMRC does not communicate with taxpayers in that method - they usually communicate via letter and any emails from HMRC deliberately don’t contain any links for the very reason that they don’t want taxpayers to get caught out by ‘phishing’ scams. Such links are usually intended to harvest your financial information, such as bank account details or card details. HMRC will never ask you for your card details in order to issue you with a refund.

18 | Total Grooming Magazine

Similarly, never open attachments to emails. The best way to deal with this texts or emails is to report them to HMRC and then delete them”. HMRC recommend that all ‘phishing’ texts and scams are emailed to phishing@hmrc. gsi.gov.uk, even if it is seems like a familiar scam that you have seen before.

In a worrying and growing development, criminals are targeting elderly and vulnerable people by phone, usually landline, to inform them that HMRC is taking legal action against them, fraudulently demanding money in order to halt the supposed legal threat. Redfern noted “It is easy to imagine how concerning it must be to answer a call, only to be told completely out of the blue that you are being taken to court and the scam callers know that most people will feel panic and fear and prey upon that sense of horror. If you are faced with one of these calls, my advice would be to take

a deep breath to allow your commonsense time to kick in. The facts are that HMRC does not inform taxpayers of impending legal action in this method.

If you are unfortunate enough to have caught the attention of HMRC due to your taxes, it will inform you by letter that they are investigating you and you will be made aware of how long your case is going to be long before it reaches a court or tribunal. While some may feel that HMRC’s insistence on written communication is outdated and unnecessarily unwieldy, it is a strong method of combating fraud”.

Taxpayers who find themselves on the receiving end of such a phone call are advised to hang up. If you are able to capture any of the call details, such the number used or the content of the call, HMRC strongly recommends that you report the call to them for further investigation.

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Purple Paw Professional Grooming Pod

he Purple Paw Professional Grooming Pods are an affordable, innovative, self-contained grooming salon – designed to be easily located anywhere. It had long been our vision to provide a professional grooming salon that could be delivered ready to go, no fuss with the clients needs and requirements met. Without expensive building costs whether delivered as a unit or built up on site, the Purple Paw Grooming Pod is an ideal home salon ready to go and fully functional.

Developed by Groomers for Groomers After careful thought and planning alongside our manufacturing partners…the Purple Paw Professional Grooming Pod was born. Developed by a long standing industry groomer who understands a Groomers’ true needs, every fine detail was thought about to ensure a comfortable working space was created.

Furnished Specifically For Grooming First and foremost it had to be functional. Easy wipe down floor and walls are included, making cleaning easy and hygienic. Discreet panel heating that doesn’t take up space nor allowing pet hair to become trapped.

Perfect lighting was essential. Panel ceiling lights that illuminate the entire space so as not to cast shadows are a feature we feel is a must. Condensation issues are always an issue in a busy salon, which is why there’s an exractor fan and stable door. The stable door will allow air flow in warmer months whilst retaining security of the clients dogs.

t: 07767292199 | e: purple.paw@aol.co.uk | w: www.purplepawsupplies.co.uk

The Affordable, Ready-Made Grooming Salon

Customisable & Easily Located Available in any exterior colour/finish; the pods can be fitted with various glazing options and sizes designed to your requirements. Delivered as a fully assembled unit or, if required built onsite by our dedicated installation team. A deluxe option is also available, which gives you the functional space, but with the added benefit of coming fully equipped, with our state of the art Hydro + hydrobath, twice nominated for product of the year. In addition there’s an electric grooming table, blaster, finishing dryer and a grooming stool. We can also install air conditioning to help with those hot days, crating system, electric roller shutter and storage units as optional extras, the skies the limit, and then it just leaves you to add the personal finishing touches.

Zero Maintenance With a 10 year warranty as standard and a 35 year life expectancy. The Purple Paw Professional Grooming Pod are made to last, timber free and will not require any special treatments or maintenance.

Affordable Flexible Finance Options Available The Pods retail from as little as £9,995 + VAT or by affordable finance options. We also offer many lease packages from as little as £8 per day making it a viable business option with the added bonus of working from home.

We will be at many events thoughout the year or if you simply want to view a Pod and take a look around just let us know and arrangements will be made.

Like our Facebook page: @purplepawproducts for the latest news/updates or contact us (details below)

t: 07767292199 | e: purple.paw@aol.co.uk | w: www.purplepawsupplies.co.uk

Be Impressive!

Mark Williamson, Sales and Marketing Director at PHMG, looks at why first impressions count:

P

et grooming businesses only get one shot at making a good first impression, so salons should be making sure that customers and prospects feel warmth towards their brand from the very first point of contact.

This means taking into consideration how their business looks both on and off the premises including signage, websites and appointment and loyalty cards. But it also means thinking about how their company sounds.

The telephone is still an important communication channel for pet groomers. From enquiring about the cost of a service to asking about opening hours, the traditional method of picking up the phone remains a significant way of getting information about a business.

But if the call isn’t handled in a professional manner, it could impact on a company’s bottom line.

Recent research amongst 1,000 consumers revealed that 73 per cent of respondents wouldn’t give repeat business to an organisation if their first phone call wasn’t up to scratch.

When face-to-face, body language and facial expressions can help portray a friendly, open attitude. Yet over the phone, visual cues aren’t available and a person’s voice becomes the sole tool for communication, making it that bit more difficult to convey positivity.

By offering telephone training to staff, it represents the first step in establishing good call handling – but moulding employee behaviour isn’t the only aspect to consider.

Speak to an attentive audience Telephone hold time is inevitable.

Most companies aim to deal with a call 22 | Total Grooming Magazine

straight away but there are instances where this just isn’t possible, such as employees being in the middle of a dog shampoo or when information isn’t to hand.

In fact, pet grooming businesses have been found to keep callers on hold for an average of 39.44 seconds per call, a golden opportunity to communicate with a prime audience.

Repetitive ringing, monotonous beeps, anodyne pan pipes or even confusing silence are some of the most common techniques used by businesses to greet callers on hold, yet these methods are unengaging and frustrating and can leave a lasting negative perception in the caller’s mind.

Instead, customers can be treated to brand-audio branding productions that perfectly represent the business and its values and speak directly to an attentive audience.

The messages can assist in crossselling and upselling products and services. For example, a customer calling to book a clip and trim, can be sold the pick-up and delivery service,

generating additional revenue for the groomers. Or a customer looking for nail trim could be upsold the VIP bath and blow dry, ear and teeth cleaning package.

A credible script can also be used to build consumer trust. By advertising accreditations, highlighting involvement with animal charities or offering advice on topics like how to cut back on pet hair cleaning in the home, it can help to reassure customers that their pets are in capable and caring hands. Specialist services can also be highlighted like services for skin conditions or expertise in handling anxious pets.

Sound as good as you look Pet grooming businesses rely on word of mouth for business success.

If customers experience poor call handling, it’s not just their business that is lost but also potential clients that result from their recommendation.

Salon owners should look to ensure their business sounds as good as possible.

TGM 2019 June Issue Full Page - Shampoo & Come see us at these shows.pdf 1 30/05/2019 11:06:30

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Going Mobile…

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Grooming Van of the Year

The Portable Palace Created from our Revolutionary insulated panel, the Palace provides groomers with unrivalled benefits never seen before in the industry! This amazing new concept was born due to our lining's incredible lifespan - they often out live the vans they were placed in - so we created a demountable pod where your business can be moved on to the next chassis easily when needed - or if you no longer wish to be mobile, you can demount the pod and work from your garden!

• • • • • • • •

As the chassis ages, the Palace can be removed and placed onto a brand new chassis - resulting in a much cheaper cost than having to buy a whole new van and conversion with next to no downtime If the chassis is involved in an accident or breaks down you can simply remove the body, place it on the ground and work from your driveway whilst you wait for it to be repaired.

The lining will not out live the vehicle like so often seen with used van conversions. You then have to sell the van & conversion and then buy a new van and conversion and wait whilst it is converted. Whereas with the Palace, you can keep the pod forever and change the chassis as you need to.

Once you choose to retire from mobile grooming you can remove the Palace, sell the chassis and work from the Palace in your garden instead of having to buy a parlour or convert a room in your house.

When you choose to move home, you can take the pod with you and this portability combined with the size means they will not normally require planning permission in your garden.

You never need to buy a Brand new chassis that can depreciate - simply buy used a chassis and then swap them out as they get too old.

Smaller than its LWB Van equivalent but provides a more workable space inside that is highly customisable as there are no van strutts or vehicle constraints Can be driven on a normal car driving license Say goodbye to having to buy a whole new van and conversion every few years - simply move your Palace from one chassis to another with zero down time and when the time comes and you no longer want to be mobile, simply

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Going Mobile…

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Grooming Van of the Year

Discover your dream work place today

G;Rooms

Our fantastic portable grooming Pods allow you to groom from the comfort of your own garden in a fully waterproof, insulated & professional environment. They are completely self contained - for electric you simply plug the cable provided into your house, for water in you simply attach your garden hose and this is piped straight to your Hydrobath. Waste water is held inside the bath and piped out to a location of your choice. The Pods do not normally ever require planning permission and they can be delivered to even the hardest to reach locations. And if you move house? our Pods move with you! Each pod is fully portable and can be moved an unlimited amount of times. Choose from an unlimited amount of interior & exterior options with fully customisable packages to perfectly suit your budget and design with ever Pod and conversion available on finance from as little as £20+vat per wk!

Trailers

Made from our Revolutionary insulated panel, our VCA Approved Grooming trailers provide the perfect solution if you would like to work from home and be mobile without the running costs associated with a van - with no tax or MOT required with trailers! You can leave the trailer on your drive way or hitch up with your vehicle when ever you need to. And when you have finished being mobile you can permanently demount the trailer from the axels and use it as a Garden Pod!

Vans

Our industry leading dog grooming vans provide unrivalled levels of luxury combined with practicality. Choose from new or used vans or supply your own, we work with you to create the perfect package for your business. Complete with a 10 year lining warranty our conversions outlive and out perform all in their class with a build quality that is second to none. Unlimited optional extras and packages are available including sign writing and free delivery back to you.

New vans Available fully converted from just £68+vat per wk!

Portable Palace

Your parlour for life. Our new revolutionary demountable Palace offers benefits never seen before in the industry. Once your chassis reaches the end of its life or is involved in an accident, you simply demount your Palace and work from home or swap it onto a new chassis. If you no longer want to be mobile you can demount the pod and use it as a parlour in your Garden. The palace’s can be driven on a standard UK driving License and are often smaller than their van based equivalent whilst giving you more usable space. Available in a wide range of sizes with unlimited conversion configurations. Available on finance

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Introducing Cat Grooming Heidi Anderton is principal of Absolutely Animals and London School of Pet Grooming. She is an experienced industry expert and is a founder member of the British Isles Grooming Association (BIGA). Grooming cats for over 30 years, Heidi holds two separate cat grooming qualifications and is based in London.

Are you thinking about adding a cat grooming service to your business?

I couldn’t get enough groomers to start cat grooming, because there is such a huge call for it. We groom about 12-15 cats per week over a two-day period and all my team love grooming the cats. I think we will soon be increasing this to three days. The cats are groomed in a separate room from the dogs and having cats and dogs in on the same days makes for a very full on day, but we love it. Our students are always amused and bemused by the cat grooming, especially when they can hear a loud meowing from a cat next door and expect us to come walking into the dog salon cut to shreds; it never happens…...and I will explain why.

It’s a myth that cat grooming is difficult and that cats go crazy during grooming or bathing. It’s no different in terms of behaviour to dog grooming.

95% of dogs will enjoy or tolerate the grooming jobs they require. In the same way 95% of the cats will enjoy or at least tolerate the grooming service.

Why is there a call for cat grooming?

Contrary to common belief, cats cannot always clean and wash themselves.

With thick coated short haired breeds, semi-long- and long-haired breeds, they need additional help. As well as older 26 | Total Grooming Magazine

Heidi Anderton’s team love cat grooming

cats, cats with health issues, overweight cats and sometimes even lazy cats, they need assistance maintaining the coat.

Cats will generally be anaesthetised for this once per year, but of course we know the risks are high with this course of action, and it can be avoided.

My vet sends all cats to me now for coat care. I have groomed 13-year-old cats and older who have been sedated all their lives for coat removal and in fact, they have just sat there and enjoyed the attention and the grooming; never actually needing the sedation in the first place.

These poor cats have to be one of the most neglected pets in terms of coat care that I have ever seen. They often arrive to my salon in the most atrocious of conditions. I had a cat once that had the matting on its cheeks, attached to

Some cats may be too old to groom themselves properly

the matting on the neck and shoulders.

Suffice to say, “the poor cat couldn’t move its head from side to side”. You rarely see matting on a dog as tight as often as you do on a cat and we

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Total Grooming Magazine | 27

need lots more groomers to help with the feline’s upkeep, and to promote grooming education to the owners.

Cats in need, are huge indeed!

People often say: “why get a long-haired animal if you aren’t going to groom it?”

Well, the answer is simple, often they don’t go out to buy this cat, perhaps they are given it or left it by someone or sometimes, the cat finds them. They seem to have no idea that the cat needs help grooming this coat and they often find out when it’s too late. When the coat is matted or the faeces are stuck on at the rear, giving off an unpleasantly strong smell. This is usually when they will seek the help of a cat groomer.

We use this first meeting as an opportunity to educate the owner to maintain the coat care regularly by grooming at home and with regular visits to the salon. This usually works and owners will book every two to three months with their cat – we also have quite a few who visit every month.

And those that still come once a year or more.

If you research cat groomers in your area you will still see there is a huge call for cat groomers. We have clients that travel a long way for our service, but we can’t groom them all.

What’s it like being a cat groomer?

Much like being a dog groomer, only slightly different handling and use of equipment.

Firstly, we recommend there are two of you available for grooming cats.

28 | Total Grooming Magazine

It may be difficult for some owners to keep long haired cats free of tangles

This may be two designated groomers or one groomer and the owner of the cat. Of course, it really depends on the temperament of the cat as to what assistance is required, but often two will make the job easier and quicker, completely removing the need for scruffing the cats too, which I hate!

I have to say grooming cats is generally a lot quieter and slower than the dog grooming but just as interesting and entertaining.

What skills and equipment will I need?

It may be difficult for some owners to keep long haired cats free of tangles.

You will need a calm and confident disposition to be a cat groomer. Cats will play you just like the dogs and read your innermost thoughts. If you are afraid or over exuberant you will have difficulty communicating with the cats. With cats you need to be slow and

steady, calm and assertive, I find talking to them usually makes a huge difference to their demeanour.

You need to have the correct equipment and techniques when working with cats. We follow general rules of procedure, always putting the health and safety of the groomer and the cat first, but as with the dogs, we may need to modify these for the individual.

When the coat is matted on a cat it generally needs to be cut off - this is the job of a skilled person who uses the tools required.

We use specialist Kiss trimmers on the cats to remove mats safely and as they are so quiet, without much objection from the cat. The blades are such good quality my one has already lasted me a year. You can find these on my website shop.

We also use specialist gloves if required to protect the back of the hand and forearm. If a cat is going to scratch you, it will be here. You must be ready for all situations, watching the behaviour of the cat and concentrating on what you are doing, otherwise you will lose their attention.

If you already possess transferable skills, like those of a dog groomer, then you can learn cat grooming very quickly. Just make sure the tutors are experienced who teach you cat grooming.

Heidi Anderton LCGI www.absolutelyanimals.biz

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Cat Grooming Training

A number of groomer training centres offer courses in cat grooming. Absolutely Animals regularly run courses geared at different levels of competence: One Days Tuition Is cat grooming for you? Come for the day and find out!

Find out what cat grooming is all about Brush up and refresh your skills Collect your Absolutely Animals Certificate of Attendance On this day you will watch and participate in cat grooming. You will be able to take notes and pictures.

Three Days Tuition This course is designed for dog groomers or those competent in feline handling such as veterinary nurses, feline breeders and cattery assistants.

During three days of cat grooming you will see a number of different breeds, coat types and temperaments You will cover how to: Bathe and clean cats, dry cats and prepare their coats for styling Basic Styling of a cat’s coat Lion trim/coat removal Equipment used for grooming and how to clean and maintain it Handling and control Receive your Absolutely Animals Certificate of Attendance in Feline Grooming

Eight Days Tuition This course is designed for those who are not competent in feline handling but wish to offer cat grooming to clients.

During eight days of cat grooming you will see a number of different breeds, coat types and temperaments You will cover how to: Evaluate the temperament, prepare for bathing, groom and finish each cat 30 | Total Grooming Magazine

Follow the correct procedures in relation to each cat’s condition, requirements and temperament (We never know what is going to come through the door!)

We aim for you to have access to two cats per day (but there may be more!)

Prepare/de-mat and groom cat prior to bathing Bathe and clean cats, dry cats and prepare their coats for styling Basic styling of a cat’s coat Lion trim/coat removal Equipment used for grooming and how to clean and maintain it Handling and control Receive your Absolutely Animals Certificate of Attendance in Feline Grooming

Eight day course – £1,200 Absolutely Animals Certificate of Competence in Feline Grooming – £500 (Written tasks and two practical assessments) COMING SOON!!

All prices include VAT, registrations and certificates

Cost of the Courses:

You will need to complete all the units to achieve the Absolutely Animals Certificate of Competence in Feline Grooming: Prepare/de-mat and groom cat prior to bathing Bathe and clean cats Dry cats and prepare their coats for styling Basic styling of a cats coat Lion trim/coat removal Clean and maintain equipment used for grooming Handling and control

How much are cat grooming courses?

One day course – £150 Three day course – £450

Please call the salon if you have any questions on 020 8857 2888.

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Professionalism in Social Media

Social media is a great marketing tool for groomers, but it can also provide a few traps for the unwary. Joanne Angus, LCGI, shares her advice on maintaining professional standards on social media:

O

ver recent years, social media has become one of the biggest communications network for both business and personal use.

Facebook, LinkedIn, Twitter, Snapchat and Instagram are now as common place in today’s world as a pen.

Used correctly social media is a fabulous marketing vehicle for your business but used incorrectly it can be a car crash!

The issue lies within the written word – there is no emotion in writing.

You can add as many punctuation marks or emojis as you want but someone can still misinterpret your meaning. Always think about the words you are typing on the keyboard and how they can be interpreted by another person.

The words you type can remain in someone’s ‘saved box’ for a long time, so ensure the words you say are inoffensive. Never put anything in writing that you think or say in haste.

If you feel the need to delete a post then it should not have been written in the first place, even if a derogatory comment is deleted almost as soon as you post it, someone may see it.

If you feel the need to express your anger or concerns in writing then do it on paper and then it can be destroyed without causing any issues for someone else. Social media evidence has been used in court cases as evidence of wrong doing, from employees lying about why they aren’t at work to criminals filming a crime they are committing. Clients and friends can be

32 | Total Grooming Magazine

lost through mistakes made on social media. Paper and pen can cause a lot less damage than a keyboard!

Remember that photographs are there for all to see so be careful of the sights you offer for viewing! You may think your latest ‘selfie’ is fabulous but it can say a lot about you to your clients.

Ensure you have a caption with the photograph or picture to convey a clear message to the viewer.

Likewise with quotes and catch phrases, their misinterpretation is also paramount to confusions and upsets caused on social media.

The advantages of social media can also be the disadvantages. Don’t forget that Facebook and Twitter etc. are linked to friends of friends of friends. Any comment you make could be seen by thousands of people including existing and potential clients.

Groups that are closed or private are not really secure either as information can be passed through the complex connections process.

The positive side of social media when used sensibly and professionally is the exposure you can gain through networking with fellow professionals worldwide and sharing work ideas and thoughts with each other. Photos and comments that you post should be set on all platforms to get full viewing potential and help with promotion of your business.

Treated with care social media is your friend but remember….big brother is watching you!

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Style to Rescue Success

This year’s Style to Rescue Grooming Event took place at the Kennel Club Buildings in Stoneleigh at the end of April and was even better attended than the first show.

F

ollowing the success of last year’s first ever grooming competition for UK rescue dogs, the second event achieved £7,548 for dog charities - an even greater sum for rescue dogs than last year’s £4,500.

Sponsors and organiser, Vita Canis Style, set the strapline: “helping those who cannot help themselves” which set the tone for the event.

Jitka Krizova of Vita Canis and founder of the event said: “The cherry on the cake last year was being nominated by the Grooming Industry for the “Event of the Year” in their 2018 achievement awards! We currently don’t know the results. Whatever the result of this is at the International Grooming Conference, we’re grateful for all the publicity generated for rescue dogs, rescue organisations and our generous sponsors.”

As expected, this year’s Vita Canis Style to Rescue was even bigger and better. We had more competitors, more rescue centres attending, more trade stands and we were able to raise even more money. I am thrilled to report that Vita Canis Style to Rescue 2019 raised £7,548! The money has been split between this year’s participating rescue centers: Wheels to Paws UK, Many Tears Animal Rescue, Hessa’s Homeless Hounds; Petwelfare Stafford, Poodles from Portugal and STECS – Scottish Terrier Emergency Care Scheme.

Jitka Krizova said: I would like to thank our amazing judges this year - Lakhi Thindal and Colin 34 | Total Grooming Magazine

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Total Grooming Magazine | 35

Taylor, with their calm approach, professionalism and compassion made all the competitors even more relaxed.

“All the dogs were squeaky clean thanks to fantastic shampoo For All DogKind. Laura kindly donated shampoo for bathing the dogs this year again.

“Bathing would be impossible without these lovely ladies and their

dog grooming vans: Tiffany Jennings, Karen Sykes, Joanne Islip, Cherry Hartley, and Jade Bell.

“We are very grateful to all our sponsors. Thank you for helping us to help those who can’t help themselves!

“Vita Canis, Animal Magic, Welsh Grooming Academy, ICMG UK, Summit – Groomer training group, Sophie Janet James & Ryan Lee; Golden

Paws Grooming Academy, The Hair of the dog, Tail Wagers, Groomers, Paw Naturel, Christies Direct, Redcape, Dogrobes… and all the lovely people who donated via the JustGiving website.”

Next year Plans are already underway for next year. It will again be held at the

This is what the rescue organisations had to say about the event: Many Tears: “2018 saw the first Style to Rescue grooming competition organised by Vita Canis and Many Tears was asked if they would like to take part. This is a grooming competition with a difference as groomers have no idea what dog they will groom until they arrive and select an envelope. Dogs are either rescue dogs which are still looking for homes or those already adopted. As a local supporter I took up the challenge and sorted a number of dogs to attend.

We had a great day, raised money for the rescue and were delighted to be asked to attend again in 2019.

What can I say is that if 2018 was great, 2019 was absolutely fantastic.

Bigger, better, more groomers, more dogs, more stalls, a great atmosphere and most importantly an impressive amount raised for the rescues which attended. Everyone was so friendly and the groomers really took the needs of the dogs into consideration, giving them regular breaks if necessary, to cope with the needs of nervous dogs or those with physical problems.

The hall had a real buzz to it all day, it was fascinating to watch the grooming and the groomers were so supportive of each other. The judges were very approachable, putting groomers at their ease and were genuinely interested in the dogs.

And the dogs, well they were just superstars!

Many Tears Animal Rescue is a rescue which mainly takes ex-breeders many of which need specialist veterinary care for eye and heart

36 | Total Grooming Magazine

problems, liver shunts to name a few of the problems. Therefore they rely on fundraising and donations to allow them to ensure each dog receives the care it requires. Thank you to the team at Vita Canis for asking us to take part in Style to Rescue and I can’t wait to see what you do in 2020” Liz, Many Tears Animal Rescue Patricia, Poodles from Portugal: “This was our first time at Style to Rescue - long drive for us and I must admit to being a tad concerned as to how the little rescues would cope with such a long day and busy environment.

Upon arrival I was struck by the vast number of vehicles in the car park and people milling around - how would these three vulnerable babies cope?

I entered the hall somewhat warily - no need! Despite the many vendors, spectators, competitors and dogs what instantly struck me was the overall calm that pervaded the venue. We walked in to join our colleagues and they noticed the surprise in my face.

This event remained the same the whole day. Calm, welcoming, happy, respectful but above all, compassionate.

I cannot stress enough to anyone considering coming along next year - this is one if not the, most compassionate and genuinely caring event I have attended. Of course, everyone wants to win but somehow that didn’t come across. By that I mean, the grooming competitors and the Judges were only concerned with the welfare of the dogs, and desperately concerned that the owners

were happy with the end result.

I wondered into the ring on a couple of occasions to see groomers doing their bit with nervous dogs in their laps or being cuddled, a couple of paralyzed dogs receiving so much affection. I was relieved I had tissues in my pocket asI found the day really rather emotional.

The organisation was superb, so much to juggle and never a raised voice or cross expression.

I had told myself, as you do, to rein back on the plastic.........How could I with so many first class stalls and stands, I went home with more scissors, shampoos, lotions and potions, toys and treats.

I mustn’t forget to mention the catering - just gorgeous real chilli and again, service with a smile.

I cannot recommend this event highly enough. If you are a groomer, aspiring groomer, rescue or foster home come along, in fact anyone come along and spectate it really is a super day out and a super cause.

We arrived home very late, tired but very happy and the three little fluffies looked beautiful and had had a wonderful time with their very talented groomers.

Thank you to everyone for giving us such a memorable day out and thank you from Poodles from Portugal for your generous donation which will go towards helping fluffies in the U.K. and from Portugal”.

Patricia; Poodles from Portugal

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And what did groomers say?

“First ever competing in a grooming comp after 25 years grooming and had the pleasure of pampering gorgeous George from Many Tears.

He was an absolute little gem to groom and loved today well done all of the organisers lovely day lovely atmosphere.” Helen Partington.

“Congratulations Jitka Krizova and everyone who helped create and put on this fantastic event can’t wait until next year” Amanda MacCracken “My favourite event Vita Canis Style to Rescue.” Linda Stone

Kennel Club Building in Stoneleigh Park, Warwickshire on the 26th April 2020 – save the date now!

What can you expect at next year’s event?

Amazing judges Lisa Hart and Alison Rogers.

Exciting seminars and grooming demonstrations.

Jitka said: “I can tell you now that we are planning to hire both seminar rooms … in one we are planning to welcome amazing speakers, including Colin Taylor, Louisa Tandy, Mike Wildman, Sophie Janet James & Ryan Lee ... to name a few!

“Here is a sneak peek into the second meeting room: “We will welcome Dr. Isla Fishburne, she brings science and indigenous wisdom together for canine wellness.

Using a wellness approach she teaches you how your dog’s innate character, diet, natural healing, calm environment, trauma, and surrounding family dynamics can influence the behaviour of your dog and how to recognise and interpret behaviour and improve wellness.

“Carolina Griffiths, Founder of Canine Flow, a pioneering Dog Training and Behaviour method, will

be talking about dog behaviour and connection techniques. She is a pet food industry nutrition consultant and creator of the Dog and Owner Spiritual Retreat holidays.”

More names will be revealed soon on www.style2rescue.co.uk and our FB Group Vita Canis Style to Rescue

Amber Parson by Colin Taylor for her transformation of gorgeous Hugo the Cockapoo.

Special prize of Colin Tayor’s grooming products (Special mention: Thanks goes to Linda Stone who kindly donated the lovely rosettes once again.)

Jitka concluded: “I think everyone who has attended this event in 2018 and 2019 would agree with me that this charity dog grooming competition for rescue dogs is not just about raising money to donate to the rescue centres – it’s also about giving hope

to the dogs and hopefully finding them new loving homes, it’s about spoiling the rescues who don’t have their forever homes yet, it’s for new groomers looking for some experience in competing (the competition is brilliant for groomers who’ve never competed as it’s more relaxing, and they have more time and less pressure), and finally, it’s about education and awareness, and a community coming together seeing old friends and meeting new ones!

“We’re already excited about next year. Are you?”

Results BIS: Liz Till Res BIS: Reilly Taylor 3rd: Louisa Tandy 4th: Carol Ponce 5th: Louisa Tandy 6th: Tasha Anderson 7th: Linda Stone 8th: Kate Greenhalgh 9th: Holly Bridden 10th: Sophia Giovanna Krywycz Best Handling: Kerrie Pegrum Best Transformation: Matthew Spry Special prize of Colin Taylor’s grooming products was awarded to

38 | Total Grooming Magazine

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Burns Original is It is ideal as a gen health and vitalit

The compensation for maldigestion.

Tenori analitici : Proteine grezze 18,5%, olii e grassi grezzi 7,5%, fibre grezze 2,2%, ceneri gregge 6%, rame 18mg/kg, sodio 0,13%, calcio 1,15%, fosforo 0,70%, magnesio 0,10%, acidi grassi essenziali 2,09%, potassio 0,32%, zolfo 0,27%, cloruro 0,20%.

Additivi Nutrizionali : Vit A 25,000 UI/kg, Vit D3 2,000 UI/kg, Vit E 100 UI/kg, iodato di calcio anidro 1,5 mg/kg, selenito di sodio 0,6 mg/kg, solfato di ferro monoidrato 160mg/kg, solfato rameico pentaidrato 55mg/kg, solfato manganoso monoidrato 100mg/kg, solfato di zinco monoidrato 130mg/kg.

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Aliment complet adapté à tous les chiens adultes et seniors.

Composition : Riz complet (67%), Farine de poulet (20%), Petits pois, Huile de poulet, Huile de tournesol, Algues, Vitamines et Minéraux.

Constituants Analytiques : Protéines Brutes 18,5%, Matières Grasses Brutes 7,5%, Fibres Brutes 2,2%, Cendres Brutes 6%, Cuivre 18mg/kg, Sodium 0,13%, Calcium 1,15%, Phosphore 0,70%, Magnésium 0,10%, Acides gras essentiels 2,09%, Potassium 0,32%, Soufre 0,27%, Chlorure 0,20%.

Additifs Nutritionnels : Vit A 25,000 UI/kg, Vit D3 2,000 UI/kg, Vit E 100 UI/kg, Iodate de Calcium Anhydre 1,5 mg/kg, Sélénite de Sodium 0,6 mg/kg, Sulfate Ferreux Monohydraté 160mg/kg, Sulfate de Cuivre Pentahydraté 55mg/kg, Sulfate Manganeux Monohydraté 100mg/kg, Sulfate de Zinc Monohydraté 130mg/kg

life althy g he a lon

The regulation of lipid metabolism in case of hyperlipidaemia.

The support of liver function in case of chronic liver insufficiency.

Suitable for the support of renal function in case of chronic renal insufficiency and reduction of struvite stone recurrence if fed in conjunction with Burns Hypo - Allergenic Mixer.

Please contact our nutritionists for more information.

Our team of nutrition experts can help you get the best results from Burns. Whether you need in-depth advice on managing specific health problems or simply fine tuning feeding amounts, Burns has the experience and knowledge to help.

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Nutrition Helpline : 0800 083 66 96

Analytische Bestandteile : Rohprotein 18,5%, Rohöle und -fette 7,5%, Rohfaser 2,2%, Rohasche 6%, Kupfer 18mg/kg, Natrium 0,13%, Kalzium 1,15%, Phosphor 0,70%, Magnesium 0,10%, essenzielle Fettsäuren 2,09%, Kalium 0,32%, Schwefel 0,27%, Chlorid 0,20%.

Email : info@burnspet.co.uk

Once opened sto & consume withi moistened with w water is available

Zusatzstoffe : Vit. A 25,000 IE/kg, Vit. D3 2,000 IE/kg, Vit. E 100 IE/kg, Calciumjodat wasserfrei 1,5 mg/kg, Natriumselenit 0,6 mg/kg, Eisensulfat Monohydrat 160mg/kg, Kupfersulfat Pentahydrat 55mg/kg, Mangansulfat Monohydrat 100mg/kg, Zinksulfat Monohydrat 130mg/kg.

We recommend that a Veterinary Surgeon’s opinion be sought on how to best manage the above conditions.

Burns is formula FOOD and can b

Ein Komplettfutter für ausgewachsene und ältere Hunde aller Rassen.

Inhaltsstoffe : Brauner Reis (67%), Hühnermehl (20%), Hafer, Erbsen, Hühneröl, Sonnenblumenöl, Seetang, Vitamine & Mineralstoffe.

E Burns Original de pollo y arroz integral

* 40 meals per 2k

Comida idónea para perros adultos y sénior.

All Breeds.

HYPO-ALLERGENIC • NATURAL • VITAMINS • GOODNESS Adult • Senior HYPO-ALLERGENIC • NATURAL • VITAMINS • GOODNESS HYPO-ALLERGENIC • NATURAL • VITAMINS • GOODNESS HYPO-ALLERGENIC • NATURAL • VITAMINS • GOODNESS Chicken & Brown Rice HYPO-ALLERGENIC • NATURAL • VITAMINS • GOODNESS Made using highly digestible premium ingredients Naturally helps maintain•healthy skin, coat & digestion HYPO-ALLERGENIC NATURAL • VITAMINS • GOODNESS Contains everything needed for health & wellbeing and nothing else!

HYPO-ALLERGENIC • NATURAL • VITAMINS • GOODNESS HYPO-ALLERGENIC GOODNESS HYPO-ALLERGENIC GOODNESS HYPO-ALLERGENIC Healthy Healthy Naturally Hypo-Allergenic Recommended by

Ingredientes: Arroz integral (67%), pasta de pollo (20%), guisantes, avena, grasa de pollo, aceite de girasol, algas marinas, vitaminas y minerales.

Análisis del producto: Proteínas 18,5%, Grasas 7,5%, Fibra 2,2%, Ceniza 6%, Cobre 18mg/kg, Sodio 0,13%, Calcio 1,15%, Fósforo 0,7%, Magnesio 0,1%, Ácidos grasos esenciales 2,09%, Potasio 0,32%, Sulfitos 0,27%, Sales 0,2%.

Aditivos Nutricionales: Vit A 25,000 ui/kg, Vit D3 2,000 ui/kg, Vit E 100 ui/kg, Yodato de cálcico anhidro 1,5mg/kg, Selenito de sodio 0,6mg/kg, Sulfato ferroso monohidratado 160mg/kg, Sulfato cúprico pentahidratado 55mg/kg, Sulfato manganoso monohidratado 100mg/kg, Sulfato de zinc monohidratado 130mg/kg.

Indicazioni per l’uso. Rations quotidiennes approximatives.

Tägliche Futtermenge. Indicaciones para la alimentación.

Peso corporeo del cane.

Masse corporelle du chien.

Körpergewicht des Hundes.

Masa corporal del perro

1 - 5kg 5 - 10kg 10 - 20kg 20 - 30kg 30 - 40kg 40 - 50kg

Real Food Real Pets

gr/giorno. g/jour. g/Tag. g/día Adulto. Adulte.

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25 - 50g 50 - 100g 100 - 200g 200 - 300g 300 - 400g 400 - 500g

20 - 40g 40 - 80g 80 - 160g 160 - 240g 240 - 320g 320 - 400g

Get in touch, we’d love to hear from you...

Email : info@burnspet.co.uk www.burnspet.co.uk burnspet.co.uk/facebook burnspet.co.uk/twitter burnspet.co.uk/youtube Burns Pet Nutrition Ltd, Ferry Rd, Kidwelly, Carmarthenshire, SA17 5EJ

Skin & Coat

PROMOTES HEALTHY COAT

HIGHLY DIGESTIBLE

08081 591 457

NATURAL INGREDIENTS

Developed by Veterinary Surgeon www.burnspet.co.uk

SIMPLE RECIPE

BVMS

Delicious

Chicken & Brown Rice

LOW FEEDING COSTS

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Freephone : 0800 018 18 90 Nutritional Helpline : 0800 083 66 96 Head office : 01554 890482 Scotland : 0800 169 45 35 Ireland : 061 330534

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Pet Healt

Fleas – a groomer’s worst nightmare?

Flea infestations are something groomers try to avoid at all costs. Beware the new client that books their dog in for a long session because their coat is ‘tangled.’ All too often groomers discover they have taken on more than they bargained for but why are fleas so feared?

About fleas:

So why are fleas so feared?

Fleas are parasites that feed on blood.

Fleas can live on any warm-blooded animal, but seem to prefer to live on humans, cats, dogs and rodents. They can also infest pet bedding, carpets, blankets.

Fleas are best known for spreading the Bubonic Plague. They also transmit the bacterial disease murine typhus to humans through infected rats. Their saliva is an allergen that can cause allergic reactions in pets and humans.

Fleas can also transfer tapeworms and

cause anemia in pets. Flea bites cause painful, itchy red bumps. . This diseases kills many people, so maleria pills and early treatment is necessary .

Flea fact file: Fleas transport themselves on rodents and other mammals, and usually remain on their hosts at all times. The most common species is the cat flea, which often feasts on cats, dogs and humans.

Fleas do not fly. Instead, they jump from one place to another. In fact, fleas

can jump as high as 8” vertically, which is 150 times their own height. If we could do this, we would be able to leap over skyscrapers!

• Size: 1/12” to 1/6” • Shape: Flat • Color: Dark, reddish brown • Legs: 6

• Wings: No • Antenna: Yes • Clean and vacuum frequently to keep areas flea-free.

Give dogs lots of baths, regular flea and tick treatments. There are natural products now available that can also help to keep these pests at bay.

who was suffering from flea allergies as a result of his problem. Luckily, she is situated adjacent to a local veterinary practice, so she took every precaution to limit any damage to her salon – moving dogs into other premises and enlisted the help of a veterinary nurse in treating the dog in question. The owners claimed no knowledge of the problem.

Tina spent hours resolving the poor dog’s issues, knowing that she wouldn’t be able to recoup all of her costs and lost time but convinced that this was the only way the dog would have any chance of becoming free of fleas and healthy once more. She gave the owners strict instructions on how to keep him free of fleas in future.

Case study: Last year, a salon on the Welsh border accepted a booking from a new client whose dog was in a ‘tangled state.’

The reality was that the dog was literally crawling with fleas. Salon owner Tina was faced with a dilemma: should she return the dog without treating it or treat it and sort out the issue and risk salon infestation?

She decided to treat the poor pet

40 | Total Grooming Magazine

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Pesky Parasites Debby Knight LCGI of The Bristles Dog Grooming and Training Centre an Assessment Centre for Summit Training Group, shares her knowledge of pesky parasites:

P

arasites...The thought we may catch or be carrying parasites is not a nice one , but the reality is working around dogs , we have a very good chance of being infected by them. Tapeworms, Roundworms, Giardia, Cryptosporidium, P.Falciparum, D.Fragilis,Toxoplasma, Guinea Worm, Lice, Scabies, Fleas and Ticks to name but a few.

So let’s look at the different parasites: LICE - these insects live on your blood and there are three types, head , body and pubic. Luckily only body lice spread diseases and they crawl. They lay eggs on you and when they hatch, you start itching. They are easily treated with shampoo and other over the counter medications.

SCABIES - dig into your body and lay eggs . Caught by skin to skin contact from an infected person and causing you to itch at night creating a pimply rash, crusty patches and sores. This is treated with a prescription that will kill the scab.

Tick

Flea

42 | Total Grooming Magazine

PORK WORMS - obviously caught from eating raw or undercooked pork or coming into contact with someone who has them. The disease can lead to infecting the intestines and brain and can lead to a disease called cysticercosis.

Some people get better with or without medication others need surgery.

ROUNDWORMS - which include Ascariasis, which causes belly pain.

Hookworm - causes blood loss and is very common in dogs. Pinworm, anal

itching and is common in kids.

Trichinosis - pain fever,pink and a rash and Whipworm , mucus , water and blood in poo and few other nasty things.

Drugs can be prescribed for all these.

TAPEWORM - creates abdominal pain , nausea , diarrhoea , weight loss .

This needs medication to kill them and is 95% curable.

GIARDIA - is commonly caught when people go camping and you get gas, cramping, bloating and nausea. It is

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caught from food or drinking water or contact with poo of an infected person or animal. This is treated by prescription drugs .

CRYPTOSPORIDIUM - also referred to as ‘crypto’. This is be transmitted by contact with human or animal poo and kids often catch it form pool water. It causes diarrhoea , which can last a long time , but usually goes away on its own .

P.FALCIPARUM - mosquitoes can carry this parasite and it causes malaria . This diseases kills many people, so maleria pills and early treatment is necessary .

D. FRAGILIS - this can cause stomach pain and diarrhoea and infects the large intestine. You may however have no symptoms at all. This is common through out the world.

TOXOPLASMA - is found in meat , water and infected cat feces. Pregnant women are told to avoid cat litter trays as this can lead to serious symptoms like cysts in the brain , muscles and eyes . Though this disease is generally not treated medication can be prescribed for severe infections .

GUINEA WORM - this is a roundworm which use to be very common in the day before clean tap water . When people drank water from ponds , it could be infected by the larvae and the worms mated and grew in the stomach , then burst out through a blister in the skin .It could take up to a year for for the symptoms to show and there is no treatment for the disease .

FLEAS - blood sucking insects that love warm blooded animals and humans .They create itching in an animal and leave signs of ‘flea dirt ‘ on the fur.

They also make us itch and leave small pimples where they bite.

TICKS - of which there are several types: Dog ticks, sheep ticks and hedgehog ticks all of which can infect your dogs, but are treatable and can be eradicated by breaking the breeding cycle. These parasites require a host to feed and breed from and spread infectious diseases to both pets and people. Ticks can cause a serious illness in humans called Lymes disease which if not diagnosed quickly enough is incurable and leads to nasty symptoms.

There are also good parasites and 44 | Total Grooming Magazine

Round worm

research is looking at ‘worm therapy ‘to help treat asthma, Crohn’s disease, colitis and type 1 diabetes, so it’s not all bad news .

But next time you hug and kiss the dog

you are grooming and forget to wash your hands before you eat your lunch think again of what you could catch !!

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Total Grooming Magazine | 45

Tick Season is Here

Ticks lurk in the long grass waiting to latch on to a host

D

og owners have been urged to take caution as the warm weather approaches and ticks emerge to feed on the blood of passing humans and animals.

Gardening experts at BillyOh.com have compiled a list of top tips to help the public stay safe during peak tick season.

Ticks are most common in the UK’s woodland areas and are often found clinging to tall grass and shrubs – but numbers have increased dramatically in the past ten years.

A blood-sucking member of the spider family, there are over 22 species in the UK, each becoming particularly active from the start of spring to midautumn.

The majority feed on wild animals such as bats, woodland birds and badgers, but they are known to cling onto family pets or bite at the ankles of passers-by, too.

Ticks can transmit bacteria when feeding which can cause Lyme disease, which can become serious if not treated.

Named as a danger to public health, 46 | Total Grooming Magazine

experts are urging people to remain vigilant of the critter and ensure that they are properly prepared to deal with the risk.

Tips include swapping sandals for wellies, opting for light coloured clothing and not straying from footpaths unless necessary.

Here are BillyOh.com’s top tips for ticks: 1. Stick to paths Try not to stray from paths and avoid overhanging vegetation unless necessary. Ticks do not jump or fly so sticking to clear areas without tall grass or shrubs will decrease the chances of being bitten. If in an area where there is no footpath, try and avoid tall grass or shady areas that are surrounded by shrubs.

2. Light Clothing When in areas of woodland remained covered, wear long sleeve tops and full-length trousers. Protect areas such as the back of the knees, armpits and the groin area. Opt for light coloured clothing in order to easily identify any

ticks present that may become attached.

3. Footwear Wellies are not only reserved for rainy days and are perfect when in high risk areas, as you can tuck trousers into the wellie boots. Tucking trousers into socks is also a great defence mechanism if wellies are not an option.

4. Regular checks Ticks are very small and hard to identify when not paying attention.

Check regularly whilst outside and also when home in order to remove any feeding ticks. The longer a tick is left attached the harder it is to remove.

5. Right tools Avoid any home remedies to try and remove ticks such as covering the affected area of the body in Vaseline or nail varnish or even burning them off.

Instead, use a tick removal tool. This will help avoid aggravating the tick and lower the risk of secondary infection.

When removed, use an antiseptic wipe and be aware of any symptoms of Lyme disease.

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A Star is Born

Behaviourist, groomer and founder of Paw Naturel, Angela Pinder, shares her experiences of establishing a natural product range for salons:

Angela Pinder

How did it come about?

As a groomer for 12 years, I had used a lot of different products which had left my hands and skin in a terrible condition. Some products irritated or triggered either my eczema or allergic reactions to either my hands arms or face. Over the years I had tried lots of different brands from different countries at various price points and never really found a solution. I have suffered from 48 | Total Grooming Magazine

allergies since I was a child, and spent lots of years using steroid creams, emollients. Continuous treatments of antibiotics for skin infections etc.

Your skin is one of your biggest organs and one we don’t value enough.

My journey started on a trip to a large European show where I visited a lot of trade stands looking at the current trends and new products. I had a feeling I would meet someone/brand

etc and bring it back to the UK, and I did, I was introduced to two options; one European and one Australian.

There were quite a few complications with the different brands - one brand contained banned ingredients in some of the products which would breach UK rules, the other contained dead animals.

This started me on my journey of research research, research. I had

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Total Grooming Magazine | 49

A selection of Paw Naturel products

noticed an increase in customers coming into my pet shop/grooming salon and asking for no perfume/ fragrance to be left on their dogs.

There were greater numbers of dogs coming in with skin problems; some even life threatening, and I could totally relate to that. I know firsthand how debilitating skin reactions can be, except the difference is dogs can’t talk and tell you where it hurts. I knew myself with some of the lotions and potions I had tried over the years that these could sting and be really painful.

It was then that I decided there was most certainly a gap in the market, to create a really highend product range

50 | Total Grooming Magazine

that would nourish and love skin, not tear it up. Not just for the dog but for the human hands that applies the products.

I spent a lot of time researching, reading books, researching ingredients, talking to lots of specialist chemists, talking to dermatologists, studying the top 26 allergens which are high on the patch tests that the hospital conducts. I have made sure that none of these ingredients were included in the products, and voila Paw Naturel was born.

All products are tested on me, if I get a reaction from them they don’t go any further. I have really high standards, and believe that my products firmly underline this stance, from high quality recyclable packaging and quality ingredients, through to the customer service and delivery. I feel that our success has been down to this.

Our retail range was launched shortly after Crufts last year, and now we have nearly 90 stockists on board, alongside winning best dog grooming product of the year at PATS, which was amazing.

Retail wise, if you are using a good quality product on your pet dogs, then

more than likely the owner will want to replicate that process at home. We have a few single groomers who work from home who sell our products. You don’t have to be a sales person to sell a product, you just explain the benefits and let them decide.

Social media is a great way to communicate to your customers about what products you use. The dynamics of the pet industry have changed drastically over the last 10 years. The food and treat market has been phenomenal, we have gone from 4% meat based complete diets to 90% meat, with a massive surge in raw based diets. I see the same with pet products - owners are becoming more and more savvy about what they want to put on their dogs and don’t underestimate them, they also know their stuff too.

We have lots of exciting plans in the pipeline for products to be launched and we will continue to be at the top of the game launching incredible innovative products for dogs and dog groomers alike, to help create more revenue and more profit for your bottom line.

Check out our range at www.paw-naturel.co.uk

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The Pet Blood Bank

In this issue we discover more about the valuable work of Pet Blood Bank UK and how pets can donate to this lifesaving service:

L

aunched in 2007, Pet Blood Bank UK is the only charity that provides a canine blood bank service for all veterinary practitioners across the UK. The charity’s aim is to advance animal health and welfare and to relieve suffering by providing quick and convenient access to blood.

Similar to the human blood service, dog owners kindly bring along their much loved canine companions to give blood at one of many sessions across the country.

Canine donor programme Similar to the human blood service, dog owners kindly register their much loved canine companions to give blood at one of many sessions arranged across the country.

After each session, the blood is taken to a processing centre in Loughborough where it is separated into red blood cells 52 | Total Grooming Magazine

and plasma products, and then stored ready for despatch.

An average of five sessions a week are held at veterinary practices and kennels, with over 10,000 lifesaving donors registered with the charity. Last year, over 5,000 units of blood were sent out and as transfusion medicine advances, the demand continues to grow.

Every unit of blood can help save four other lives, saving thousands of lives every year.

Donor criteria Like us, dogs have different blood types and in the UK the charity tests for DEA 1 Negative and Positive. With only 30% of donors being Negative blood type, keeping up with demand can be challenging. Certain breeds are more likely to be Negative and the blood bank is particularly appealing to these owners to register their canine

companion. At present, stocks of this type are low and there is an appeal for the following breeds to help: Airedales, American Bulldog, Border Collies, Boxers, Doberman, Dogue de Bordeaux, English Bull Terriers, Flat Coated Retrievers, German Shepherds, Greyhounds, Lurchers, Old English Sheepdog, Pointer (English), and Weimaraners.

To be a donor, your dog needs to be: • Fit and healthy • Between one and eight years old • Weigh more than 25kg • Have a good temperament • Have never travelled abroad • Vaccinated • Not on any medication When you register your dog, our team will be in touch to confirm your details and discuss arranging your first appointment. After this, we will send out a Donor Information Pack

There is a need for more Border Collie donors

which includes a Consent Form and Donor Health Check Form. Please complete these and bring them with you to your appointment along with your dog’s vaccination record.

When you come along to a Pet Blood Bank UK (PBB) donation session, you will be greeted by the staff who are hosting the session. We work on an appointment system, much like your veterinary practice.

Your appointment is split into two parts: 1. Health and suitability check with our fully qualified vet PBB UK will go through the following process with your dog prior to any donation going ahead: • Undertake a physical examination of your dog and take its health history • Carefully clip and clean two small areas of your dog’s neck • Take a small blood sample and run some tests to ensure that your dog is fit to donate • Microchip your dog if it is not already microchipped 2.Donation

What happens at a donation session: If your dog passes the initial checks, you will be shown to the donation area where a fully qualified phlebotomist will collect about 450ml of your dog’s

blood.

After donating, we’ll ask you to stay at the donation venue for a small amount of time to allow your lifesaver to have a drink, something to eat and to be observed by our team. Your dog will receive a goody bag which includes an “I’m a Lifesaver” bandana and tag to thank them. They will also get to pick out a toy to take home and Pet Blood Bank takes their picture for their Facebook and Twitter pages!

You are then ready to go home. We advise that dogs rest for the rest of the day and can go back to their normal routine the following day.

In total, you should allow around 45 minutes for your appointment, although the actual donation process only takes between 5 and 10 minutes.

What happens to your dog’s blood?

Approximately 450ml of blood is taken during a donation from your dog. The blood is taken from the jugular vein in your dog’s neck and goes into a special blood collection bag containing anti-coagulants to stop the blood from clotting. The collection set has four bags attached to the tubing, one bag

Chester’s Story Andy brings his canine companion, Chester along to donate at Rutland House Veterinary Hospital and recently reached the impressive milestone of nine donations! Andy shared Chester’s story: “Chester came into the care of the Mersey and North Cheshire Branch of the RGT with a reputation of being aggressive. It was quickly realised this was all related to nerves, but it was an extreme case and kennels only made it worse. Because of this, I fostered Chester and he slowly improved, and after around a year, he

did his first donation with Pet Blood Bank.

“He surprised everyone with how calm he was. His reputation preceded him but the calm, understanding and professional approach of the PBB team ensured that first donation was a success. There has now followed a further eight successful donations. To put it mildly, if this dog can donate, any dog can. He’s still fear aggressive, even with the dogs he lives with and unpredictable with people but the PBB staff understand how to approach a dog and relax it.”

Total Grooming Magazine | 53

is used to collect the blood and the others are used during processing.

After Collection After each donation session, the units of blood collected are transported to our processing centre in Loughborough. The blood is transported in a protective box which allows it to cool down gradually to around 20°C. This is the optimum temperature for the processing stage.

Processing When the blood arrives at Pet Blood Bank’s processing centre, the lab team inspect each unit of blood and log the unique reference number which relates to your dog’s donor number. This means every unit of blood can be traced back to each donor.

The tubing and needle are removed in sterile conditions and the unit of blood is weighed and placed in the centrifuge. It is then spun at 3,800 revolutions per minute, for fifteen minutes to allow the red blood cells to separate from the plasma.

When the unit is removed from the centrifuge, the lab team carefully

Donor dog: Frank Frank is a five year-old Border Collie cross German Shepherd who was found by the dog warden as a stray roaming the streets of Bristol. He was on death row when Heather Loring rescued him. That was four years ago and since then Frank has put on weight and grown into a confident, happy dog.

Heather heard about the Pet Blood Bank through a friend on facebook and signed Frank up as a donor for the first time this year.

Heather commented: “Frank doesn’t mind blood being taken at all. He loves all the attention and the treats, he gets treated like a real VIP. I think it is very worthwhile and hearing back from Nickie, Kassie’s owner, was a very moving experience. We are very proud of him and delighted to find out about the life he helped to save.”

54 | Total Grooming Magazine

Donor dog: Hudson Hudson is a five year-old chocolate Labrador. He is a working gun dog and lives with Fiona and Michael Gray in Dundee and donates blood for Pet Blood Bank every three months.

Fiona commented: “Hudson loves all the fuss and treats. He just lies there, snoring away. I feel it is vital for dogs to come forward and donate blood to this worthy cause. When we received the ‘thank you’ card from Nickie, I had a lump in my throat as I felt such empathy with her situation. ‘Kassie is my world’ she said and I knew exactly what she meant. We are delighted to

transfer the plasma into one of the other collection bags and the red cell nutrient is added to the red cells in the other bag to extend their shelf life to six weeks. Both are labelled with the unique reference numbers.

Storage The plasma is firstly placed in a freezer at -80°C and once frozen, it is transferred into the -34°C freezer with a shelf life of up to five years.

The red blood cells are placed in a special refrigerator and stored at 4°C

have helped her dog’s recovery.”

A full check is carried out by veterinary professionals ahead of the donation procedure to check the dog is in good health and suitable for donation.

Pet Blood Bank holds blood donation sessions at selected veterinary practices at various locations around the UK. For more information visit www.petbloodbankuk.org For more information contact: 01509 232 222

for up to six weeks.

Dispatch and Use The units of plasma and red blood cells are stored at Pet Blood Bank UK until they are needed by a vet for a patient.

When required, the unit of plasma or red blood cells is packed carefully in temperature controlled boxes to ensure the temperature is maintained until the blood reaches the vet. When it arrives, it is carefully warmed to body temperature before being transfused to a sick or injured dog.

For the love of a dog For dog mad, Nickie Torbet, it was a dream come true to finally have her own King Charles Spaniel puppy, Kassie.

And the delightful, playful puppy did not disappoint her new owner when she joined Nickie in her Ash Vale home; within just a short time the two became inseparable.

Unfortunately, Kassie developed a few health issues and allergies which, although relatively minor, did give Nickie a few misgivings. Sadly, these were the prelude to a much more concerning condition which Kassie went on to develop.

An early riser Kassie certainly wasn’t, but on this particular Spring day Nickie noticed her little dog was particularly lethargic and was also refusing to eat. Nickie encouraged Kassie to get up and was devastated when her dog immediately collapsed.

Nickie said: “I was terrified for poor Kassie and picked her up and rushed her to my vet, the Companion Care

practice in Pets at Home, Farnham.

Roger Holden, the senior veterinary practitioner instinctively knew what was wrong. He immediately looked inside Kassie’s mouth and noticed that it was white instead of the usual healthy pink colour that it should have been.

“It turned out that she had dramatically low blood cells. Her pack cell volume was seven and should have been 40. Kassie was diagnosed as suffering from a condition called Auto Immune Haemolytic Anaemia (AIHA) and she needed an immediate blood transfusion if she was to survive.”

Nickie’s vet arranged for blood to be sent via an emergency service from Pet Blood Bank UK (PBBUK) – a national canine blood bank service and the first and only charity of its kind to collect blood from donor dogs, process, store and supply blood products for vets who need to perform life-saving transfusions in dogs.

Thankfully for Kassie the blood

was readily available and this service, together with her vet’s swift diagnosis and response, saved Kassie’s life. So severe was Kassie’s condition that a second transfusion was necessary a couple of days later. Following this emergency surgery, Kassie began a steady recovery and although she is on medication, she is back to her old self again.

Nickie said: “Kassie means the world to me and I came so close to losing her.

If it hadn’t been for the availability of the blood she wouldn’t be with me now.

I am so thankful not only to the Pet Blood Bank and to Roger, my vet, for his fast response, but also to the kind-hearted owners of the dogs that donated their blood to the Pet Blood Bank.”

Nickie was so grateful that she sent cards to the two dogs whose blood had saved Kassie’s life, explaining how much their gift had meant to her and her dog.

Nickie and Kassie

Total Grooming Magazine | 55

Up your game!

Beware!!!

Can internet enabled crime affect your business?

I

f you or your employees have access to the internet or email, hold client data in an electronic format, operate a website or store data in the cloud then the answer is most definitely “yes”!

What would you do if...

1) A hacker managed to access your system, seize your data and demanded money in return for the data?

2) A hacker gained access to your sensitive data and personal information?

3) A member of staff innocently clinked on a link in an email which allowed a hacker to gain access to your system?

The data held within a business can be extremely valuable to hackers as it commands a high price tag when sold on to criminals who will use it to commit fraud and identity theft.

Cyber-criminals are becoming increasingly clever and are able to generate emails which appear to come from a reliable source. These emails contain sophisticated links which may contain malicious software (malware) which enables the hacker to access systems and bank accounts.

Security software will aid in the prevention of a cyberattack, but will not make it impossible. Cyber-attackers may choose to hack into the most secure system as a personal challenge or to impress their peers.

Cliverton’s sister company South Essex Insurance Brokers (SEIB) are able to provide expertise on this complex subject and can offer explicit Internet Enabled Crime Cover which addresses the key financial risks faced by clients.

For more information please visit Cliverton at www.cliverton.co.uk or call 01328 857921.

56 | Total Grooming Magazine

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Be Safety Aware When Travelling With Your Pet Summer sunshine is the ideal time to hit the beach with your dog but if excursions involve car travel it is important to make sure you are keeping your pooch safe.

Summer is a great time to get out and about with your pet but keep your pet safe - check out these safety tips

P

et loving Brits could receive hefty fines or penalties when travelling with their animals if certain safety rules are broken.

The motoring experts at LeaseCar.uk have compiled their advice for travelling with pets, with the top priority being to keep them and other passengers safe.

Keep your pet safe in the car Pet owners are being urged to put safety first and plan ahead when 58 | Total Grooming Magazine

travelling with their animals.

The motoring experts at LeaseCar.uk have compiled their advice for travelling with pets, with the top priority being to keep them and other passengers safe.

The Highway Code states that a dog or other animals must be suitably restrained so they cannot distract you while you are driving or injure you or themselves if you stop quickly. Failure to do this could result in a fine and penalty points.

The experts are urging owners

to use suitable restraints including harnesses for dogs, pet guards for larger, active dogs and cages or carriers for smaller animals.

Other tips featured in the guide cover preparing your animal for the journey, advice for during the trip and what to do when you finally arrive.

Tim Alcock from LeaseCar.uk said: “Travelling with your pet can be stressful, especially if they become anxious or suffer from motion sickness. “These tips have been put

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Don’t let your pet hang out of the window to cool down. Not only is this illegal, they could injure themselves.

together to help make the journey as easy as possible for both your animal and you. Preparing them ahead of the trip with a long walk and a light meal will get you off to a good start.

“Once the journey is underway, it’s important to make sure your pet is safe, and you adhere to the guidance set out in the Highway Code. Also remember to have plenty of stops, keep water in the car with your pet and make sure they don’t overheat.

“And when you finally reach your destination, let them run or take them on a good long walk.”

Before you start your journey 1. Go for a walk Take your pet for a long walk before you head off on your travels to burn off excess energy. They’re more likely to spend the journey relaxing if they’re worn out.

2. Feeding Feed your pet at least two hours before travel – they travel better on an empty stomach and it reduces the risk of 60 | Total Grooming Magazine

travel sickness. Also make sure there’s water in the car in a spill proof bowl.

On the journey 3. Keeping your pet safe Make sure you stick to the rules in the Highway Code and keep your pet safe by using restraints. Harnesses are great for dogs. For larger, more active dogs, try a pet guard which can turn the boot into a dedicated pet area. For smaller pets, consider investing in a carrier, crate or cage.

4. Breaks Remember to take plenty of breaks on the journey for toilet stops and exercise, especially if you’re travelling a long way. And remember to keep your pet on a lead when you take them out of the car.

5. Window Shades Invest in some window shades to help keep the car cool and block out direct sunlight. This will make the journey more comfortable for your pet.

6. Keep your pet relaxed

Journeys can be stressful to pet, so try and make them as happy and relaxed as possible. This could be as simple as their favourite toy or a blanket from home.

7. Cooling down Don’t let your pet hang out of the window to cool down. Not only is this illegal, they could injure themselves.

Instead turn on the air conditioning and open windows furthest from your animal.

8. Breakdown If you breakdown while travelling with your pet, don’t let them out unless it safe to do so and make sure you keep them on a lead but make sure to keep them cool in the car – use a cool coat or mat and keep windows open or air conditioning on.

When you arrive 9. Let them free As soon as you arrive and it’s safe to do so, give your pet a chance to stretch their legs and run around.

Natural Food

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Grooming Supplies Mutneys Made by groomers, for groomers, Mutneys Professional Pet Care have been manufacturing and supplying professional dog grooming shampoo, fragrances and equipment for 20 years. Our range has been developed within working salons and is produced here in the UK at our Shropshire premises. If you would like to know more, why not speak to a knowledgeable member of the team?

T: 08454 68 64 67 or 07968 861 593 E: sales@mutneys.com W: www.mutneys.com

Education Hadlow PIF Dog Grooming School & Salon Hadlow College, an outstanding education provider and the Pet Industry Federation, the leading trade association for pet businesses, jointly offer professional dog grooming courses.

Faulkners Farm, Ashes Lane, Hadlow, TN11 0AN T: 01732 852 605 E: doggrooming@hadlow.ac.uk Hadlow PIF Dog Grooming School & Salon (Greenwich) Hadlow College, an outstanding education provider and the Pet Industry Federation, the leading trade association for pet businesses, jointly offer professional dog grooming courses.

Shooters Hill, London, SE18 3HP T: 020 8856 2960 E: greenwichdoggrooming@hadlow. ac.uk

Food Grooming and Hygiene

Business Services and Insurance Advice

Jelf Insurance Brokers Jelf is an award-winning independent insurance broker and financial consultancy. We provide expert advice to both businesses and individuals on matters relating to insurance, healthcare, employee benefits and financial planning.

T: 0845 869 5342 W: jelfgroup.com

Natural Food

Natural Instinct “Award winning, Natural Instinct are passionate about pets, their raw food diet for dogs and cats follows the motto “you are what you eat” and their wholesome and delicious meals are the convenient, no stress, no mess way to feed raw! Proudly supporting British produce.”

T: 01276 608500 E: retail@naturalinstinct.com W: www.naturalinstinct.com

Insurance

Pet Business Insurance Pet Business Insurance is the UK’s favourite insurance provider to small and medium sized animal businesses.

For over 10 years it has provided specialist cover for all pet care businesses - including walkers, groomers, animal trainers, pet boarding kennels, sitters and many more trades.

Cover can be completed online, or by phone with one of our highly experienced advisers.

T: +44 (0)1284 736 874 E: info@petbusinessinsurance.co.uk W: www.petbusinessinsurance.co.uk

Shampoo Animal Health Address: 38-40 Broton Drive, Halstead, Essex, CO9 1HB. T: 01787 476400 F: 01787 476998 E: sales@animal-h:ealth.co.uk W: www.animal-health.co.uk W: facebook.com/animalhealth W: twitter.com/animalhealthco

Grooming Clothing

For All Dogkind Award-winning grooming and wellbeing range for all skin & coat types. Delivering natural, healthy and healing products that are ethically sourced and luxuriously kind to hounds & humans. (Trade discounts available) T:. 020 7148 0316 E: info@foralldogkind.co.uk W:www.foralldogkind.co.uk

Pet Accessories

Scruffs® Founded in 2005, Scruffs® is now firmly established as one of Europe’s leading brands of luxury pet bedding and accessories.

T: +44 (0) 161 702 5060.

E: sales@petslovescruffs.com.

Trade Association For Pet Care Specialists The British Dog Groomers’ Association is a trade association offers dog groomers a range of practical and financial benefits, including insurance, a legal helpline and qualifications. It is part of the Pet Industry Federation family and provides access to invaluable support mechanisms to give dog groomers the skills and confidence to cope with the challenges of running a business.

T: 01234 273933 E: info@petfederation.co.uk W: www.petfederation.co.uk

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Dog First Aid Training Courses and Equipment Animal Aiders Animal Aiders provides high quality and affordable dog first aid courses all over England, ideal for dog professionals, including groomers.

T: 01284 811192 or 07758 739332 E: info@animalaiders.co.uk W: www.animalaiders.co.uk

...Image is everything Jim Jump Designs JimJump exclusive range We all know offers that style isan important in portraying a image for any business. of professional lightweight, fashionable hair resistant clothing JimJump have designed that can be mixed and to create your own newmatched exclusive high quality style and personal for everyday wear. fashionable range Give your business a smart and of clothing. professional image as first Our Range impressions count. For more offers information please contact us on exclusive of 267900 T: designs 01787 lightweight E: hair sales@jimjump.co.uk W:resistant www.jimjump.co.uk clothing that can be mixed and matched to create your own personal image for everyday wear.

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Total Grooming Magazine | 61

Wrap that Cat!

H

ave you considered the Certificate of Competence in Cat Grooming qualification?

Reports from trainers in this PIF approved qualification highlight that the uptake is growing with some students aiming to start their own grooming business. But maybe you’re put off ? Bathing, grooming, clipping and other delicate procedures are not always appreciated or accepted by our feline friends. Often, they will try to remove themselves from the situation.

If they are unable to do this, fear aggression can quickly escalate until the only option is to fight.

Scruffing and muzzling can seem like the only solution and might make

62 | Total Grooming Magazine

completion of the task faster on the day but, (along with punitive handling) research has clearly proven that resorting to these techniques simply escalates the original behaviour. It may also cause the development of new (more dangerous) behaviours, and let’s not forget, the cat will associate the punishment with whoever is delivering it!

What are the alternatives? For many years, people have used towels to restrain cats, but toweling is designed for moisture absorption and offers little or no protection. Now available to cat care professionals is the revolutionary Cat Wrap™. Already highly acclaimed by vets and nurses, the Cat Wrap

has been made specifically for gentle wrapping restraint. The effects of light pressure (swaddling) on the body have been studied in animals with positive results showing a reduction in anxiety and the promotion of relaxation. With soft and comfy fleece on one side and high tech slash and tear resistant ProTex fabric on the other, the Cat Wrap provides extremely strong protection from unwanted paws, claws, and nails, and the ability to machine wash and tumble dry means a hygienic alternative to gloves or safety sleeve is always at hand.

No need to muzzle, glove or scruff. It’s time to Wrap.

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