TGM - December 19

www.totalgroomingmagazine.co.uk DECEMBER 2019

A Shampoo & Conditioner For Every Situation!

Coat Enhancing Pro Gold

Bubble Neem

Contains essential fatty acids, turmeric and Aloe Vera to nourish coats. Leaves hair soft and fluffy making it perfect for woollen coats.

Get a great shine and control static while removing odours, dirt and grease. Leaves a fresh mint scent.

Shampoo and Conditioner

Shampoo

DR. FL33

Zap

A must have for the summer season. Discourages fleas and is safe to use with other flea and tick products.

Removes grease, oil and dirt without drying the skin or coat, and is safe to use with other flea and tick products.

Shampoo

Coloured Coats Black Star

Plum White

Enhances both black and white coats, darkening dark-hair and eliminating yellow and grey oxidation to enhance white coats.

Using plum skins to naturally whiten and brighten, Plum White is the absolute best whitening shampoo available.

Shampoo and Conditioner

Also see; Liquid De-Shedder and Ultra Silk.

Flea & Tick

Kelco manufactures high performance hair care products for the animal grooming industry with dilution rates of up to 100:1 also offering fantastic value for money.

With an extensive line of shampoos, conditioners, colognes and speciality products, Kelco have a product to do almost every job.

Also see; Ultra Red and Liquid Silver.

Shampoo

Itchy Skin

Twitch’n Stop Itchin

Oats Fur Coats

Contains a blend of balm mint, sage and aloe vera, to soothe dry, itchy, flaky, skin and hot spots.

A prescription alternative shampoo which contains oatmeal and aloe vera to control itching due to allergies, dandruff, fungus, bacteria, mange and hot spots.

Shampoo

Also see; Koala Leaf and Pennyroyal.

Quick Touch Ups Liquid De-Shedder

Demat Spray

An alcohol free non-rinsing ready to use hair cleaner. Gently cleans and removes stains, urine, dander and odors while leaving the coat residue free.

Ready to use conditioning spray, developed to be a water soluble mat eliminator, conditioner and sun screen all in one. Leaves coats smooth, shiny and tangle free.

Rinseless Shampoo

Also see; Apple Oats, Coco Tar and Ultra M.D.

Sensitive Skin Dr. Hypo

Dr. Aloe

A hypo-allergenic shampoo which is strong enough to remove odours, dirt and grease, without aggravating sensitive skin.

Triple action shampoo, conditioner and moisturiser, containing aloe vera to control itching and sooth skin irritations.

Shampoo

Shampoo

Also see; Ultra M.D. and Oats Fur Coats

Filthy Animal

Down ‘n Dirty

Clean the dirtiest coats and strongest odours, including skunk, without drying the skin or coat.

Cleans all dirt, filth and odours such as skunk, tar, sap and food stains, out of the coat and skin without causing dryness.

Shampoo

Shampoo

Coat Conditioner/Sealer

Also see; Spot Cleaner and Coat Polish

Tough Grooms

Shampoo

Shampoo

Also see; Kick Ass Cleam, Wild Thang and Stampede

Young Ones Puppy Tears

Pennyroyal

Excellent for cleaning newborns and tender areas without aggravating sensitive skin.

Gently cleans without drying the skin or coat, even on newborn animals.

Shampoo

Shampoo

Also see; Ultra Moisturizer

www.technogroom.co.uk Tel: 01555 771 555 Monday to Friday, 9am to 5pm

Kelco Advert.indd 1

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30/01/2017 11:44:50

Contents

H

appy Christmas to all our readers.

We have lots of wonderful features in this issue including readying your salon for next year, helping your clients to keep their dogs matt-free, groomers’ views of the best products to hit the scene this year, more Christmas gift ideas and so much more besides.

Keep your ideas coming.

Contact: editor@ totalgroomingmagazine.co.uk

Editor www.totalgroomingmagazine.co.uk

22

Profile on Joanne Angus

Contents On the cover: Image curtesy of Technogroom To find out more visit www. technogroom.co.uk

www.totalgroomingmagazine.co.uk DECEMBER 2019

30 Innovative Christmas gift ideas

14 Heidi Anderton gives some top de-matting tips for groomers to share with clients

36 Know your referral rights

22 Profile on Joanne Angus 26 Debby Knight highlights her favourite products of the year

Design and Production

Sue Corfield – editor@totalgroomingmagazine.co.uk

Grant Waters – grant@cimltd.co.uk James Taylor – james@cimltd.co.uk Lisa Humphrey - lisa@cimltd.co.uk T: 01795 509108

Mike Smith – mike@tgmpublishing.co.uk T: 01795 509110

Account Manager Becky Smith – becky@tgmpublishing.co.uk

Know your referral rights

04 News

Editor

Commercial Director

36

Credit Facilities Manager Natalie Murray – creditcontrol@cimltd.co.uk T: 01795 509103

44 Business focus on the amazing Backdrop 54 Preparing the salon for the year ahead

© 2018 TGM Publishing Limited, The Goods Shed, Jubilee Way, Whitstable Road, Faversham, Kent ME13 8GD. No part of this magazine may be reproduced or stored in a retrieval system or transmitted in any form – electronic, mechanical or physical – without express prior permission and written consent of the publisher. Contributions are invited and when not accepted will be returned only if accompanied by a fully stamped and addressed envelope. Manuscripts should be type written. No responsibility can be taken for drawings, photographs or literary contributions during transmission or in the editor’s hands. In the absence of an agreement the copyright of all contributions, literary, photographic or artistic, belongs to TGM Publishing Limited. The publisher accepts no responsibility in respect of advertisements appearing in the magazine and the opinions expressed do not necessarily represent the views of the Publisher. The Publisher cannot accept liability for any loss arising from the late appearance or non publication of any advertisement.

Total Grooming Magazine | 3

SPONSORED BY

News and Product Round-up Dog A.I.D. showcases its unique 2019 Christmas card

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og A.I.D., a national charity who help people with disabilities to train their own pet dog to become a lifesaving Assistance Dog, is launching a Christmas card with a difference for 2019.

Festive Friends is designed by Jeanette O’Callaghan and features nine dogs that are either fully qualified Assistance Dogs or dogs in training with Dog A.I.D. The glossy A5 cards are sold in packs of 10 for £5, including P&P, with all proceeds going to Dog A.I.D. The support of the general public is vital for Dog A.I.D. to be able to continue offering help and support to people with disabilities; if you are able to contribute please call 01743 588469 or email admin@dogaid.org.uk

The Dog AID Christmas card, Festive Friends, is designed by Jeanette O’Callaghan

To purchase Festive Friends, a limited selection of our 2018 cards or other Dog

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Natural Instinct Announces Festive Product Launch Limited Edition Christmas Feast is arriving soon Natural Instinct announced today that their Limited Edition Christmas Feast is returning in time for the festive season, specially created for your pets.

This Christmas, your deserving dog or cat can once again enjoy the delights of a traditional turkey meal, with all the trimmings.

Not only do these additional trimmings contribute to the delicious natural flavours, but they also help provide all the essential nutrients, minerals and vitamins for optimum health in your pets.

A spokesperson from Natural Instinct said: “We are very excited for the return of our Christmas Feast this year!

Our customers often feedback on the positive changes seen in their pets since transitioning to the Natural Instinct 4 | www.christiesdirect.com

Natural Instinct’s Festive Feast will give dogs the Christmas dinner they deserve

diet; including a shiny coat, healthy skin and stronger bones. We truly believe that this is the best gift for your pet this Christmas!”

The official launch date for the Christmas Feast is Friday 15th November 2019, available to purchase online at www. naturalinstinct.com

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Animal Activities Licensing course for inspectors becomes a level 3 qualification

T

he Pet Industry Federation (PIF), the UK trade association for pet businesses, has today announced that its joint animal establishments inspector training course, run in collaboration with the City of London Corporation, will result in formal City & Guilds Level 3 qualification from July 2020.

Since 1 October 2018, the new Licensing of Activities Involving Animals regulations (AAL) require those carrying out inspections to be appropriately trained. The highly successful ‘Professional Programme in Inspecting Licensable Activities Involving Animals’, a Level 3 equivalent course issued by City & Guilds, has been running to full capacity since it launched at the end of last year and was specifically developed by animal health inspectors and education experts to address this new legal requirement.

The course provides inspectors with appropriate training to ensure the legislation, its guidance and animal welfare requirements are understood and implemented.

Vicky Skinner, PIF Education Manager explained: ‘Whilst the inspector training course had already been approved by City & Guilds as a ‘Level 3 equivalent’ and therefore unequivocally met the requirements in the legislation, we’re delighted that our collaboration with City & Guilds and our colleagues at the City of London Corporation has enabled this course to become a regulated Level 3 qualification from July next year. It means that inspectors who achieve it from that date will be able to add a qualification to their name. Furthermore, inspectors who complete the original course prior to July 2020 will also be able to convert to the qualification by undertaking an additional assessment to meet the qualification requirement.’

Since the licensing training began, the first inspector to have fully completed every element of the

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Vicky Skinner, PIF Education Manager

course and achieved the certificate has been announced. Emma Matthews from East Northamptonshire council undertook the training at Heathrow’s Animal Reception Centre in March 2019 and has worked hard since then on the coursework element of the training before submitting her work for assessment. On passing her course, Emma commented: ‘I have loved every minute of this training – the five days at Heathrow Animal Reception Centre gave me a wealth of knowledge, and I have learnt so much through my own personal development, and considered things in my animal licensing work that I never would have considered before.

The more licensing officers who achieve the certificate can only be positive as it directly benefits the standardisation of the regulations across the country, thereby instilling more confidence in licensed businesses.’

Rob Quest, Assistant Director at the City of London Corporation added: ‘The City of London Corporation has

been really pleased with the success of the animal establishments inspector training course, both in the way it robustly prepares inspectors like Emma for the licensing regime we now work under in England; and now that it will become a formal Level 3 qualification.

Becoming a qualification is testament to the quality of the original course formation, particularly in terms of teaching and assessment, and in doing so, it strengthens the provision of this mandatory training in order to enable licensing officers to sufficiently discharge their duties under the new legislation.’

Further details about the Professional Programme in Inspecting Licensable Activities Involving Animals course and qualification, including course dates and registration, can be found in the Education section of the Pet Industry Federation website: www.petfederation. co.uk; by calling 01234 273933, or emailing education@petfederation.co.uk

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Get Set for Pet Makeovers This Christmas

FURminator de-shedding tool

A

s the festive season approaches, pets are set to be pampered from head to paw as we prepare for Christmas gettogethers with friends and family – with over a third (37%) of us inviting our four-legged friends along too.

And, according to FURminator1, experts in pet grooming, half of Brits (50%) plan to spend just as much on their dog’s beauty prep as they do their own, while a barking mad 1 in 10 owners will go the extra mile spending upwards of £150!

What’s more, it’s clear hair care is the main priority with haircuts and highlights being revealed as the most popular treatments undertaken by Brits, while a bath, blow dry and groom tops the list for pets.

However, for 1 in 10 pet owners grooming isn’t part of their ongoing routine which poses a huge opportunity for retailers with a third (28%) confessing this is because their pet doesn’t like to be groomed or they don’t understand their four-legged friend’s grooming needs.

Stuart Simons, expert groomer at FURminator, comments: “Grooming is a hugely important part of pet ownership as not only does it help to boost the bond you have with your

8 | www.christiesdirect.com

pet but also ensures any dead hair is removed and natural oils are released from within the skin to improve coat health and shine.

“That said, it’s important to implement a regular grooming routine to ensure our pets are always looking their best. Home grooming can be a really effective way of supporting your pet’s health and wellbeing together with trips to your local groomers.”

To support retailers when it comes to educating owners on their pet’s grooming needs, Stuart offers a quick overview of the type of care several popular breeds need to remain healthy and happy.

Staffies The great thing about Staffies is that they are low maintenance when it comes to grooming. A trip to the groomers every 4-6 weeks will keep their coat looking healthy and shiny.

TOP TIP - Get a FURminator undercoat deShedding tool for home grooming and they’ll think it’s a fun game too!

Cockapoos Their hair grows and grows so it’s really important to stay on top of their grooming with a daily brush and comb.

A 6-weekly haircut at the groomers is also essential, with a bath in between appointments too!

TOP TIP - If your Cockapoo gets wet on a walk, use a hairdryer and brush once indoors – this will help keep on top of knots and matting.

Labrador Retrievers Did you know that shedding depends on colour with chocolate and cream labs tending to shed more than black labs? Keep your house from becoming a hair haven with regular use of a FURminator deShedding tool together with a professional grooming appointment every 6 weeks.

TOP TIP - Home grooming once a week for at least 10-20 minutes can reduce shedding by 99%!

For more information and top tips to support your customers’ groom with confidence, please visit www.furminator. net.

Sources: 1All research is from a survey conducted by FURminator with 3GEM of 1,000 dog owners in the UK, July 2019.

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Animals Suffer as a Result of Parliamentary Delays

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eading animal charity Battersea is warning disappointing delays to important welfare legislation are putting animals at risk.

The Animal Welfare (Sentencing) Bill, which would increase maximum sentences for the worst acts of animal cruelty from the current penalty of six months to five years, has now fallen in Westminster for the second time as Parliament dissolves ahead of December’s General Election.

Claire Horton, Battersea Chief Executive, said: “Battersea knows Parliament is wrestling with some of the most pressing issues facing our nation. But improving animal welfare is one thing the country agrees on.

“This Bill has been backed by every major political party and animal welfare organisation and has the support of tens of thousands of members of the general public, and has made its way through much of the parliamentary process already. It will change the future for abused and neglected animals across England and Wales, which, even now, still have the lowest cruelty sentences in Europe. Despite all this, the Bill has been dropped yet again.

“The country and our animals have waited long enough – it’s time for the new Government to prove to the public that it takes animal welfare seriously and passing this long-promised, virtually uncontested Bill is just the start.”

Battersea has identified 12 animal welfare issues, including cruelty sentencing, that the new Government should be addressing.

Members of the public now have the opportunity to tell Battersea which they think MPs should focus on following the General Election through filling in an online survey.

Claire added: “Animals can’t speak for themselves, so we need to be their voice. Animal lovers everywhere are supporting us in this fight and are calling upon parliamentary candidates to do the same.

“It’s in our hands to make a difference and we want the public to once again, remind the Government what they should be prioritising on behalf of animals across England and Wales.”

• For further information on Battersea, please visit www.battersea.org.uk.

• Follow Battersea on Twitter @battersea_ or facebook.com/Battersea

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Eye & Wrinkle Wipes

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Luxury soft moistened cloth with a gentle cleanser and selected extracts which removes dirt and discharge around the eyes and wrinkle/fold areas of the face.

Daily use will help to reduce tear and wrinkle/fold stains with our special formulation of naturally derived ingredients to prevent infection and staining.

Regular & consistent use of our unique formula is highly effective at lightening the most stubborn tear stains and helps prevent future stains from occurring, even on white fur and removes eye residue.

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Going Mobile…

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As the chassis ages, the Palace can be removed and placed onto a brand new chassis - resulting in a much cheaper cost than having to buy a whole new van and conversion with next to no downtime If the chassis is involved in an accident or breaks down you can simply remove the body, place it on the ground and work from your driveway whilst you wait for it to be repaired.

The lining will not out live the vehicle like so often seen with used van conversions. You then have to sell the van & conversion and then buy a new van and conversion and wait whilst it is converted. Whereas with the Palace, you can keep the pod forever and change the chassis as you need to.

Once you choose to retire from mobile grooming you can remove the Palace, sell the chassis and work from the Palace in your garden instead of having to buy a parlour or convert a room in your house.

When you choose to move home, you can take the pod with you and this portability combined with the size means they will not normally require planning permission in your garden.

You never need to buy a Brand new chassis that can depreciate - simply buy used a chassis and then swap them out as they get too old.

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Our fantastic portable grooming Pods allow you to groom from the comfort of your own garden in a fully waterproof, insulated & professional environment. They are completely self contained - for electric you simply plug the cable provided into your house, for water in you simply attach your garden hose and this is piped straight to your Hydrobath. Waste water is held inside the bath and piped out to a location of your choice. The Pods do not normally ever require planning permission and they can be delivered to even the hardest to reach locations. And if you move house? our Pods move with you! Each pod is fully portable and can be moved an unlimited amount of times. Choose from an unlimited amount of interior & exterior options with fully customisable packages to perfectly suit your budget and design with ever Pod and conversion available on finance from as little as £20+vat per wk!

Trailers

Made from our Revolutionary insulated panel, our VCA Approved Grooming trailers provide the perfect solution if you would like to work from home and be mobile without the running costs associated with a van - with no tax or MOT required with trailers! You can leave the trailer on your drive way or hitch up with your vehicle when ever you need to. And when you have finished being mobile you can permanently demount the trailer from the axels and use it as a Garden Pod!

Vans

Our industry leading dog grooming vans provide unrivalled levels of luxury combined with practicality. Choose from new or used vans or supply your own, we work with you to create the perfect package for your business. Complete with a 10 year lining warranty our conversions outlive and out perform all in their class with a build quality that is second to none. Unlimited optional extras and packages are available including sign writing and free delivery back to you.

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Get Unknotted

Heidi Anderton, principal of Absolutely Animals and London School of Pet Grooming and former member of Groom Team England, explains the major causes of knotted coats, how to deal with them and what advice groomers can offer to owners:

A

ll dogs and cats coat textures are variable causing them to knot up differently.

Coarser, more wiry coats usually take longer to knot up and are easier to brush out and remove knots from; whereas the poodle type, more woolly coats, tend to knot quickly and the knots are more difficult to brush out.

What makes pets’ coats matted?

There are lots of reasons why a pet’s coat can become matted. Most often it is through lack of maintenance - brushing and combing, washing and conditioning. Using the wrong techniques in brushing and combing can also help knots to stay in the coat which then goes on to matt…

Leaving the hair wet or damp by the skin causes matting to occur very quickly - often within a week! So, allowing a pet to get wet in the garden or park and become wet-dry/wetdry/wet-dry and so on, without any

Heidi Anderton

14 | Total Grooming Magazine

Work with clients, to put a plan in place for regular grooming at home and in the salon, as well as any handling techniques so this can be avoided in the future.

brushing or combing in-between, will result in matting very quickly. Water tends to encourage the formation of knots as well as making current knots tighter and vaster. Conditioning when washing and using leave in conditioners in between bathing helps to avoid the formation of knots.

How do we remove knots and matts from the coat in the salon?

We can remove some knots by brushing them out or cutting them out, this will often still leave long hair on the pet which we can style. Which course of action we take depends on how close the knot is to the skin and how sensitive the pet is to grooming.

Matted coats are created from knots that have attached to other knots, creating a huge mass of knots or matting. This matting can be on smaller areas or the whole coat (pelted coat) and becomes tighter and closer to the skin the longer it is left. Matting like this usually needs to be clipped off, much

like a sheep’s fleece.

We can never cut through matting; we have to cut underneath it to remove it safely from the pet. To determine how much hair will be left, will depend on how close and tight the matting is to the skin.

Knots and matts often cause damage to the pet’s wellbeing and their skin.

As they increase in size and tightness to the skin, knots and matts become uncomfortable for a pet, sometimes causing such discomfort that they do not like to be touched or stroked.

Matts will pull on the skin and often cause the pet to itch and bite themselves. Matts damage the skin causing bruising and often ripping the hair out by the roots. This action causes damage to the hair follicles, often changing the regrowth texture and colour of the hair.

During knot and matt removal, a very short blade is often required, pressure is now removed from the skin and

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Total Grooming Magazine | 15

this can cause complications such as making the pet feel different and have a change of behaviour, they may start itching, get a clipper rash or start head shaking.

Clipping a coat very short can cause issues, as skin can become inflamed and hair follicles damaged. This happens especially on the ears as head shaking can cause bleeding and haematomas (blood blisters) on the ears. This is a complication of the need to remove matting and we do our best to avoid this as well as advising how to avoid this at home.

Once these knots and matts are removed a pet will often look and feel different, we know this as when knots and matted hair are removed, the pet is appreciative and often loves to be stroked much more than before.

Pets who have been groomed and especially those that have had a severe haircut may behave differently at home.

It is very important to tell your pet how great they look and not to ridicule them in any way on their new appearance as they will feel they have done something wrong and hide away when they get home. We certainly don’t want this to happen. We often advise that a pet wears a jumper after having coat removal.

In the salon We do our best to assess the severity of the knots or matts on inspection when a pet comes in for grooming, so we can realistically tell you how much coat can be saved. We usually get the prognosis right and can often use our magic tricks 16 | Total Grooming Magazine

to send a pet out looking gorgeous.

But sometimes the groom may not go to plan; the pet may object - some pets are more sensitive than others and will not tolerate too much handling, or the matting may be tighter than we envisaged, and we need to remove more hair. Take the best path for the pet.

Humanity before vanity all the time!

But never worry because hair does grow back! Work with clients, to put a plan in place for regular grooming at home and in the salon, as well as any handling techniques so this can be avoided in the future.

Prevention is better than cure! Yes, that’s right, avoid knots forming, with regular grooming of a pet at home, and everyone is happy.

Close bonding with a pet is good for the soul.

Dogs and cats generally love grooming if it is carried out frequently. It’s in their make-up to be groomed by fellow social members and it creates a closer kinship.

Their skin works much in the same way as ours, it is the largest organ in the body and works by dropping dead skin cells and establishing new skin cells which grow underneath, rejuvenating the skin.

The skin has a connection with the other organs in the body and the massaging effect it receives when being stimulated (groomed). Not only does grooming increase the blood flow in the skin but also helps to remove dead skin cells, enhancing the skin quality and stimulating the other organs in the

body too, promoting the pet’s overall health.

If your clients are not regularly grooming their pet already, this information alone, should encourage them to start on a weekly basis.

The groomer is happier because we can style the pet’s hair.

Even though we are called groomers, we cannot replace regular grooming at home. Grooming a pet must be carried out weekly. It is part of general pet ownership. It’s what every pet owner signed up for! Removing built-up dead hair, knots and mats from the coat is time consuming and reduces the time we can actually spend styling of the coat and making your pet look wonderful.

Any groomer will tell you, grooming a knotted or matted pet is never an enjoyable experience because our options are often limited by the severity of the matting and the sensitivity of the pet. Often, pets that are knotted or matted are not touched sufficiently on the legs heads, rears and tails for them to be comfortable with it. When this is the case the pet will often complain and try everything in their power to stop the touching continuing. This can make the process very long and exhausting for pet and groomer.

Owners must expect to pay more in these instances and will often receive a few words from the groomer. We want to avoid this at all costs. We are here to help.

Heidi Anderton LCGI ICMG

T

Purple Paw Professional Grooming Pod

he Purple Paw Professional Grooming Pods are an affordable, innovative, self-contained grooming salon – designed to be easily located anywhere. It had long been our vision to provide a professional grooming salon that could be delivered ready to go, no fuss with the clients needs and requirements met. Without expensive building costs whether delivered as a unit or built up on site, the Purple Paw Grooming Pod is an ideal home salon ready to go and fully functional.

Developed by Groomers for Groomers After careful thought and planning alongside our manufacturing partners…the Purple Paw Professional Grooming Pod was born. Developed by a long standing industry groomer who understands a Groomers’ true needs, every fine detail was thought about to ensure a comfortable working space was created.

Furnished Specifically For Grooming First and foremost it had to be functional. Easy wipe down floor and walls are included, making cleaning easy and hygienic. Discreet panel heating that doesn’t take up space nor allowing pet hair to become trapped.

Perfect lighting was essential. Panel ceiling lights that illuminate the entire space so as not to cast shadows are a feature we feel is a must. Condensation issues are always an issue in a busy salon, which is why there’s an exractor fan and stable door. The stable door will allow air flow in warmer months whilst retaining security of the clients dogs.

t: 07767292199 | e: purple.paw@aol.co.uk | w: www.purplepawsupplies.co.uk

The Affordable, Ready-Made Grooming Salon

Customisable & Easily Located Available in any exterior colour/finish; the pods can be fitted with various glazing options and sizes designed to your requirements. Delivered as a fully assembled unit or, if required built onsite by our dedicated installation team. A deluxe option is also available, which gives you the functional space, but with the added benefit of coming fully equipped, with our state of the art Hydro + hydrobath, twice nominated for product of the year. In addition there’s an electric grooming table, blaster, finishing dryer and a grooming stool. We can also install air conditioning to help with those hot days, crating system, electric roller shutter and storage units as optional extras, the skies the limit, and then it just leaves you to add the personal finishing touches.

Zero Maintenance With a 10 year warranty as standard and a 35 year life expectancy. The Purple Paw Professional Grooming Pod are made to last, timber free and will not require any special treatments or maintenance.

Affordable Flexible Finance Options Available The Pods retail from as little as £9,995 + VAT or by affordable finance options. We also offer many lease packages from as little as £8 per day making it a viable business option with the added bonus of working from home.

We will be at many events thoughout the year or if you simply want to view a Pod and take a look around just let us know and arrangements will be made.

Like our Facebook page: @purplepawproducts for the latest news/updates or contact us (details below)

t: 07767292199 | e: purple.paw@aol.co.uk | w: www.purplepawsupplies.co.uk

Paws for thought...

Paws for Thought visits Joanne Angus LCGI at Look North and finds out more about her grooming journey: Joanne Angus LCGI I was born and raised in beautiful Yorkshire where I still live with my two children. My family have always had a keen interest in animals with my grandfather owning and racing greyhounds and my aunt attending and teaching obedience with her dogs, so I guess dogs are in my blood!

I have animal loving parents so was very lucky as a child to own a range of pets from dogs and cats, hamsters and rabbits to birds and fish. The first dog I bought, at the age of 15, was a German Shepherd called Emma who went on to have two litters and gave me my second dog Dylan. For many years I helped to run a local pet obedience training school alongside my sister and of course my two dogs were impeccably behaved!!

I later fulfilled my dreams of owning a Standard Poodle and successfully showed both Standard and Toy Poodles at Championship level for 10 years gaining Champion status with two of my standards. My current pets are an elderly standard poodle and 2 poochons and 8 fish! My daughter has a Leopard

In the salon with a golden cocker

22 | Total Grooming Magazine

Joanne with her dogs on Ilkley Moor

gecko and we’ve owned guinea pigs, rabbits, gerbils and rats.

I began my grooming career at the age of 13 working with Diana North as a Saturday girl in her pet shop which included the grooming salon. Diana taught me preparation and the basics of clipping the dogs, but I was terrified of scissoring! When I left school, I went to work in an office but continued to help Diana on a Saturday and took annual leave from the office to fit in with Diana’s busy times. In 1984 Diana moved to new premises to concentrate solely on grooming and the business grew to a point of her needing full

time help. As I had continued working with her, she asked if I would like to work full time and I of course said yes and so began my full-time career in grooming. Diana trained me to the basics of styling but felt I would benefit from extra tuition. There was not the quantity nor quality of training schools available then and the best in the business were ‘down south’. So off I went to train for a month with Angela Caley and Linda Forsyth at their Bishops Stortford site. I returned a confident groomer and sat my City & Guilds exam in 1988, in only the second year it was available, gaining

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Receiving her LCGI with Zoe and Diana

distinction in all units.

Diana and I formed ‘Salon 2000 Training Centre’ in 1989 to educate groomers and teach people how to groom. We ran a very successful training programme for the Youth Training Scheme with several of those going through the system still at the forefront of the industry today.

During my time with Diana I was fortunate to be able to compete at national grooming events culminating in the prestigious ’Groomer of the Year’ title in both 1991 and 2001. We had some fantastic trips to Intergroom USA where I gained a gold medal in the International Poodle class beating my poodle mentor Philip Langdon into second place!

I sat on the groomers committee for the then Pet Care Trust and was on a team that designed and formed the Guild of Master Groomers and was lead examiner for many years. I also examine the City & Guilds Level 3 Diploma.

On Diana’s retirement from grooming I took over the reins of the business and formed the two businesses into one creating Look North Grooming and Training Centre.

I am fortunate that my co Saturday girl Alison Thomas and Zoe Duffy, who had been a YTS student and Saturday girl, returned to the business to support the continued growth.

24 | Total Grooming Magazine

In 2007 with Zoe, Alison Rogers, Peter and Becki Ensell we formed Groom Team England and I was team captain and coordinator for 10 years.

We took the team all over Europe winning placings at all the World championships we entered. I still have a very keen interest in the team event and am looking forward to the next World Championships to be held in France in May 2020.

2014 saw the opportunity for a new business venture; to become an approved City & Guilds Centre and Summit Groomer Training Group was born. Summit is now one of the major City & Guilds approved centres working with 22 different grooming schools up and down the country delivering the best in tuition and qualifications.

Alongside Red Cape Grooming Supplies, Summit Groomer Training Group run the annual competition Premier Groom one of the longest running competitions in the UK. I have had the privilege to demonstrate and judge at most of the UK and Irish grooming events and enjoy sharing knowledge and experience with other groomers. Diana and I co-authored the Grooming Manual of the Dog and Cat which is still proving popular today with trainee groomers.

My current job role is working both in the office and with the dogs in the

salon, but this is changing so that I can have more opportunities to develop and grow the business to a new level.

In 10 years from now the business will have expanded to new premises and branched into associated ventures. I am working on new ideas to enable me to take a more passive role in the day to day running of the salon and to have a legacy to pass to my children.

Qualifications City and Guilds 775 Dog Grooming City and Guilds 730 Adult and Further Education Teaching Certificate City and Guilds 924 Youth Trainers Award City and Guilds 021Technical Competence in Dog Walking City & Guilds LCGI British Groomers Association Higher Diplomas National Dog Groomers Association of America - Certified Master Groomer.

British Isles Grooming Association Honorary Member Pet First Aid Qualified Groomer of the Year 1991 Intergroom USA Gold Medal Winner 1996 Eurogroom Champion 1997 Groomer of the Year 2001 Runner up Groomer of the Year 2011 Style to Rescue – Best In Show 2018

The only Hydrobath in the UK which is currently both CE certified and complies with Water regs Cat5 (WRAS) Designed and manufactured in the UK by Redcape, the Hydrobath pro Ultra is packed with new and improved features. There are twin tanks fitted to allow you to switch between shampooing and rinsing much easier, a slide out door enabling better access for larger dogs, and a lower height door for ease of bathing smaller dogs.

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Features:  Higher floor working height  Slide out door supplied in 2 sizes  Separate shampoo and clean water rinse tanks  Digital thermostatic controls  Built in 2.4KW heater and pump so no hot water supply required Dimensions: (approx)  1300mm width x 1150mm height x 720 depth

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The Hydrobath Pro Ultra has been designed to satisfy the Fluid Category 5 backflow protection as per the Water Supply (Water Fittings) Regulations 1999 for direct connection to the water supply. This product has an ‘AB’ air gap arrangement (backflow protection to Fluid Category 5)

Loved by Groomers There have been some great products brought to market this year. Groomer and trainer, Debby Knight, loves these:

M

y top choice of products launched in the grooming sector this year are Katie Rourke Dowding’s Centre Stage Backdrop and Get Off Natural multi-surface cleaner. Developed in 2018 by Katie to prevent ‘table migration’ by dogs, the Backdrop stops dogs moving back on the table.

‘Necessity is the mother of invention’…so the quote says…

The idea came about as a result of her own back problems which were starting to impact negatively on her grooming career. Initially she used a board to block off the back half of her table, then her husband upgraded it to a hinged section that locked into place with bolts, but the downside of this was it wasn’t portable to other tables.

It was to be another five years before the design we see today came about.

Katie admits there were initially some spectacular failures. The groomers felt that didn’t perform like they were supposed to, the fabric that simply tore with little or no provocation. In fact the original fabric she tried just tore apart with little or no pressure.

Katie soon realised that to be safe, the backdrop needed to be fitted across the table completely. There also needed to be very little room at either end of the material. There were only half a dozen table widths on the market, but there were just as many different H frames, which increased the variables. Katie says she is happy with her current version - number 12, but she is constantly adapting it in response to groomers’ requests. The joy of making each and every one of them by hand, means she can be spectacularly responsive to the market.

26 | Total Grooming Magazine

The Backdrop stops pet migration on the table. Find out more about this innovative product on page 44

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Total Grooming Magazine | 27

So why is this my top choice?

I have a bad back and have used a box with a towel over for years to prevent the dog from migrating to the back of the table. This has never been ideal as the box was only in the middle of the table and the dogs would dodge it and push it so it was actually very unsatisfactory. The centre stage product is so simple and 100% does “what it says on the box.” It makes me wonder why it wasn’t thought of before. It comes on a cardboard roll, so no folds or creases.

My first one ( I have two) came folded, but is still just as efficient. There is a choice of colours and it is made to measure each individual table. Turn around time is excellent and sent by first class post. Katie now offers every dog grooming school a free Centre Stage Backdrop for the students to try.

I haven’t tried any similar products on the market, but mine still looks as good as new and I couldn’t groom without it now.

My runner up product is called ‘Get Off Natural’ It is a multi-surface cleaner described as “ a natural cleaner,” it destroys odour and eliminates dirt on all hard flooring and surfaces “plus it is of course pet-friendly.” It has a lemon and apple scent and dilutes with 3 capfuls to a 10 litre bucket. I only use 2 capfuls as I have soft water, which makes it even more economical. So why this cleaner when there are loads on the market? I am a bit of an “eco warrior “ and my house has a septic tank, so I have to be careful what goes into it. I used to use vinegar, washing up liquid and water, but found it left a residue on my floors, which are quarry tile and ceramic tiles.

This product doesn’t leave any residue, it cleans brilliantly and leaves a very mild scent. This is great, not only for my grooming room, but I use it throughout my house. I have four dogs ( three large and one small ) and mop my house floors every other day . There is no build-up of product and my Boston Terrier suffers from contact dermatitis This product doesn’t irritate her paws at all.Get Off Natural multi-surface cleaner RRP £4.89 for 750ml.

28 | Total Grooming Magazine

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Whether you are grooming from a rented premises, mobile or from your own home (either in the house or a separate building) we have the insurance products to suit your business needs.

Providing pet professionals with peace of mind when it comes to their insurance needs, with products specifically designed for pet-related businesses.

Our experienced staff will be happy to discuss your business requirements Please call 01234 346495 or email pettrades@hiaint.com Pet Professionals at Work is a trading style of HIA International Ltd, which is authorised and regulated by the Financial Conduct Authority Registered in England and Wales at 45 Blondvil Street, Coventry CV3 5EQ

Total Grooming Magazine | 29

Christmas Gift Ideas

Ideal for salon retailing or as a ‘thank you’ to clients. See our selection below:

PersonalisedGiftsShop.co.uk. has a range of gifts for dog or cat owners, as well as treats for pets themselves.

P

ure Pet Food has just launched an advent calendar for dogs!

The advent calendar contains 72 truffles which are made up of human grade chicken, coconut, coconut oil, honey and organic molasses. They’ll retail at £14.99.

The calendar can also be purchased with Pure’s Healthy Festive Feast – dogs’ very own Christmas dinner – for £28.99. This contains turkey, sweet potato, parsnip, carrot, beef liver, cranberry, cabbage and vitamins and minerals.

Also:

30 | Total Grooming Magazine

If you’re looking for unique Christmas gifts for pets, please consider these from PersonalisedGiftsShop.co.uk.

The online retailer has a range of gifts for dog or cat owners, as well as treats for pets themselves.

• Personalised pet lead hooks and organiser - £12 • Collapsible travel pet bowl - £4 • Personalised red polka dot cat or dog collar - £12.99 • Engraved bone shaped dog tag - £5 • Personalised white pet blanket £12.99

Personalised pet lead hooks make a great gift

The UK’s Spring Pet Industry Exhibition

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Attend one of our free grooming workshops

Our 2019 visitors had this to say....

Francis Worth, dog groomer, K9 Nanny, Epsom

Thieu Laeven, Commercial Director, BOGO-Pets, Holland

Robert Barrington-Jones, Pet Swansea Ltd, South Wales

“This is my first visit to the show and I’m very impressed with the organisation and quality of the exhibitors. I’d give this exhibition a 5-star rating.”

“I am over here looking for new products that we don’t have in the Netherlands. I have seen a few things and as always it is a very good show – well worth coming over.”

“We’ve been coming to PATS now for many years and always find something of interest. We like to look to see what’s new to offer our customers and we particularly like the PATS show offers.”

Visit the website to REGISTER FOR FREE ENTRY – or for more information call +44 (0)1892 862848

www.patshow.co.uk 2020 PATS Sandown ad A4 Total Grooming.indd 1

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Natural Instinct has launched a festive feast for pets. More information is on page 4.

Charity, Dog AID has developed its own range of Christmas cards. To purchase visit: dogaid.org.uk/shop

Pure Pet Food has just launched an advent calendar for dogs

32 | Total Grooming Magazine

City & Guilds Approved Centre with Satellite Training Centres throughout the UK City & Guilds qualiďŹ cations available: 7763-02 Dog Grooming Assistant 7863-03 Dog Grooming Diploma 0146-20 Pet Sitting 0146-21 Dog walking

Visit www.summitgroomertraininggroup.co.uk and contact the centre of your choice for further information If you are interested in becoming a Summit Satellite Centre delivering City & Guilds qualiďŹ cations as part of your training courses, please contact Summit directly.

Telephone: 01535 661776 Email: enquiries@looknorth.net Web: summitgroomertraininggroup.co.uk

Hartpury University Student Takes Part in Sled Dogs World Championship Vickie Pullin, who is studying a Masters in Research in Anthrozoology at Hartpury, represented Great Britain in the International Federation of Sled Dog Sports (IFSS) World Championships 2019 in Sweden.

V

ickie’s best results were fourth in the relay as part of the Great Britain relay team and eighth in both the bikejoring elite women and four-dog rig.

She entered the competition feeling fitter and stronger than ever after undergoing specialist training at Hartpury’s new state-of-the-art Sports Academy.

Sled dog racing involves the timed competition of teams of dogs pulling a sled, with the dog driver, or musher, who needs to have all-round strength and cardiovascular endurance, offering encouragement and issuing instructions.

“I was aiming for gold in Sweden, and it was definitely a possibility,” said Vickie, who is already ranked in the top three in the world.

“The training that I received at Hartpury was great – I’ve been blown away by the facilities there – is on another level to anything that I have done before.

“It’s been great working with strength and conditioning coach Lee Douglas at Hartpury to help improve my strength, endurance and flexibility and I’ve already seen the benefits.

“My cycle coach Nick Yarworth has also provided me with amazing support, training and advice to make sure I’m in the best possible shape – he and Lee are my A-team!”

Vickie, who lives in Tewkesbury, added: “To have access to such fantastic facilities on my doorstep at Hartpury

34 | Total Grooming Magazine

Vickie Pullin with her sled dogs

and the opportunity to work with its teams of experts, alongside studying for my Masters, is absolutely amazing for me.

Devoted to her dogs, Vickie is excited about the positive impact that Hartpury, which has a wide range of world-class research facilities, could have on the canine world.

Recently, it announced a new partnership with the Great Britain dog agility team, which will see a collaborative approach to research in canine activities.

“I think it’s great what Hartpury is doing in terms of research,” said Vickie.

“I’m looking forward to building upon the work it’s done with horses and seeing how this could be replicated in the canine world, which is such an untapped area of study.

“We could look at various areas in more detail, such as gait analysis, heart rate, recovery time and nutrition, to

further enhance the wellbeing of the dogs.

“It’s potentially game-changing in our sport. We’re looking to do things with our dogs that no one else in the world has done – that is really exciting.”

As a mature student, Vickie is studying the Masters in Research in Anthrozoology, which explores the varied area of animal and human interaction, alongside her sports commitments as a member of Hartpury’s Sports Academy.

“The course links really well with what I do, with the relationship I have with my dogs,” she said.

“To me there’s nothing like that feeling of trust that you have with your dogs. No matter what sort of day you’ve had, a dog is never unhappy to see you. They’re a big part of my family.

“Win or lose, the dogs come first and as long as they’re happy, so am I.”

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Total Grooming Magazine | 35

Know Your Referral Rights

As pet owners, we put considerable trust in our vets; going to them for advice, diagnosis and treatment whenever there is an issue with our pet. However, there may be certain instances when our pet’s condition is outside their skills set or experience. In those instances, the first opinion or general veterinary practitioner may look for specialist diagnosis and treatment in much the same way that our general medical practitioners refer human patients to specialists in hospitals.

O

n these occasions general veterinary practitioners (GPs) will look for specialists with particular skills pertinent to the pet’s condition and for facilities with appropriate diagnostic equipment and recommend them to the pet owner.

Equally, the pet owner can also request a referral or second opinion if they feel their pet is not responding to the treatment programme.

The pet owner can also influence which facility they would like their pet to go to, if they have a preference or have used a service previously or if there is one at a convenient location.

A referral may be for diagnosis, procedure and/or possible treatment, after which the case is returned to the referring vet. A second opinion is only for the purpose of seeking the views of another veterinary surgeon.

GP vets can also consult with referral clinicians on x-rays, medication and certain conditions. The referral clinicians will advise and guide them free of charge but ultimately, if the pet needs special care they would advise them accordingly.

When to refer All vets should adhere to the Royal College of Veterinary Surgeons (RCVS) Code of Practice which states that 36 | Total Grooming Magazine

Specialists usually have the latest state-of-the-art diagnostic facilities

veterinary surgeons should ‘recognise when a case or a treatment option is outside their area of competence and be prepared to refer it to a colleague, organisation or institution whom they are satisfied is competent to carry out the investigations or treatment involved.’

ChesterGates Veterinary Specialists in Chester is a multi-discipline referral hospital. Hospital Manager, Jackie Evans, commented: “GP vets may feel specialist help is needed to find the diagnosis or an alternative treatment.

“Or, the vet may have an

understanding of the pet’s problem but it is not within their GP capabilities to undertake. For example, cruciate ligament surgery or Boas surgery.

“Or, if specialist equipment and skills are needed for the diagnosis and treatment of the condition, for example, MRI scans for protruding spinal disc and surgery, heart scans and surgery, brain tumours and so on.

“One of the main reasons a pet owner can’t self-refer is that the GP vet needs to ensure that the pet is going to receive the specialist care it needs but they can discuss this with their vet and request a certain facility.”

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Indie

Timely Referral Saves Dog’s Life

I

ndie - a two year-old Border Collie from Wigan – has recovered from a life-threatening condition caused by a congenital inability to absorb vitamin B12 thanks to a timely referral to a specialist hospital.

Indie suffered from a catalogue of infections from conjunctivitis to kennel cough and water infections during his early life. A severe infection later resulted in Indie being hospitalised.

After another brief recovery, Indie took a dramatic downturn and collapsed in a state of horrific distress with diarrhoea everywhere. His owners, the Royle’s rushed Indie to a pet hospital in Manchester where he was put on a drip in intensive care and treated for gastroenteritis and sepsis.

“We were told that he was unlikely to survive the night, but thankfully he was still with us by the next morning” says Janet.

Staff were unable to reach a diagnosis about why these infections kept recurring so they referred Indie to veterinary specialists, ChesterGates

38 | Total Grooming Magazine

in Chester. who immediately ran tests and diagnosed his condition sepsis with low blood sugar and low calcium, in turn related to the deficiency of vitamin B12.

Janet Royle said: “ChesterGates took him in and ran tests on him. We were really impressed that they had read his notes and taken in all the information we had provided. They were really thorough and prescribed 12 weeks of anti-biotics. One of their tests - a genetic test revealed that he had vitamin B12 deficiency ChesterGates’ spokesman, explains: “B12 deficiency is caused by the genetic inability to absorb the vitamin.

It is an uncommon but recognized condition in certain breeds of dog including Border Collies. Usually, dogs present with vague signs, including failure to thrive, or neurological signs secondary to the absence of B12.

“Indie’s presentation was much more unusual, and at the time I had only seen it in one other dog. We know that low B12 levels often lead to diarrhoea

and poor gut function in dogs and cats, and my theory is that the gut had become so compromised in Indie’s case, that bacteria from the intestine were able to enter the blood stream, causing sepsis and secondary low glucose. The low calcium I suspect was due to the poor gut function, leading to reduced calcium absorption. This case required some detective work!

“Symptoms start to show when the dogs are between five and nine months old , which is what happened with Indie and the infections get worse and worse until the dogs are usually euthanased.”

Indie is now on weekly vitamin B12 injections and will remain on these for the rest of his life.

For more information on the RCVS code of practice visit: https://www.rcvs.org.uk/settingstandards/advice-and-guidance/codeof-professional-conduct-for-veterinarysurgeons/supporting-guidance/ referrals-and-second-opinions/

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Homemade Snacks for Your Dog

Jitka Krizova of Vita Canis Style to Rescue, shares some of her favourite recipes for dogs which would also make ideal handmade Christmas gifts for friends with dogs:

Home made dog cakes are a real treat and make great Christmas gifts for friends with dogs

A

t this time of year, I often feel like making some treats for my dogs. These are some of my favourites:

Apple and Peanut Butter Bites One of my favourite treats to make is Apple and Peanut Butter Bites. They’re easy to make, healthy and my dogs LOVE them.

These Apple and Peanut Butter bites have only four ingredients!

Apples Apple is a delicious fruit for us as well as our pets. You can give this fruit to your pets in various forms but there 40 | Total Grooming Magazine

are, however, certain things to keep in mind. A commonly asked question is, ‘can dogs can eat apples?’ Dogs can, for sure. Only large amount of seeds can be toxic to your dog. But to be sure, remove the pips!

Apple is a nutritious fruit packed with dietary fibre, Vitamin A, Vitamin C and antioxidants. It’s a wonderful idea to give your dog apples as a treat and dogs who have apples in their diet rarely suffer from stomach issues.

Peanut Butter Peanut Butter – I use Poochbutter from Nuts for Pets. This peanut butter is made in the UK without palm oil and it contains no added salt, sugar, xylitol

or additives but contains very beneficial extra virgin coconut oil and Yorkshire honey instead. This makes it deliciously, extra sticky.

In general, peanut butter is safe for dogs (unless they have a peanut allergy) and it has lots of health benefits too: • Peanuts are a great source of healthy fats or monounsaturated fats.

• They promote heart function and reduce the risk of cardiovascular diseases.

• They contain vitamin E which helps in maintaining your dog’s coat and keeps the skin healthy and shiny.

• They contain Niacin which is

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effective in keeping proper blood flow, brain circulation and improves brain health.

• Peanuts are also rich in protein, manganese, and folate which will keep your dog healthy and able to fight off diseases.

• They contain fibre which sustains better digestion.

• Peanuts also contain calcium, which is very beneficial for ageing dogs as it can lower their risk of bone-related problems.

• Peanuts contain resveratrol, a compound known for its anti-aging properties and which helps fight memory loss or Alzheimer’s disease.

• They also contain coenzyme Q10, which maintains oxygen flow in the dog’s heart.

Despite all these beneficial qualities, peanut butter and peanuts should be given, just like everything else, in moderation.

How about Flax Seeds ?

Flaxseeds and flaxseed oil are also known to be beneficial for dogs.

They help to…

• Reduce inflammation and itchiness • Lower blood pressure • Boost the immune system • Strengthen cardiovascular health

And Pumpkin Seeds?

They’re rich in protein and contain…

• Vitamin K • Phosphorous • Manganese • Magnesium • Iron • Zinc • Copper Pumpkin seeds are also very high in fibre and can help to improve digestion in dogs. With a very high content of magnesium they can help maintain dogs’ healthy bones, regulate their blood sugar and pressure and reduce the risk of heart diseases. Pumpkin seeds have also been shown to help with certain diseases, infections and reduce worms in dogs.

Pooch butter, chopped apples, milled pumpkin & flaxseeds 42 | Total Grooming Magazine

Apple & Peanut Butter Bites 2 apples – cored, peeled and chopped 1 jar of Nuts for Pets Poochbutter ½ cup milled flaxseeds ½ cup milled pumpkin seeds ¼ cup pumpkin seeds for coating • Peel, core and remove the seeds from the apples, and chop them into small chunks in a food processor.

• Finally mix the apples, peanut butter, flaxseeds and pumpkin seeds and stir until a dough forms which is slightly sticky.

• Take small pieces and roll them into balls and coat the outside with the remaining pumpkin seeds

Storage Store in an airtight container in your fridge for up to 7 days.

Another yummy snack that you can enjoy with your dog (even if you’re vegan). The bonus is that it’s a healthy treat for both of you!

Introducing… Breakfast bars!

Ingredients: 1 cup peanut butter 4 cups quinoa flakes 6-7 medium mashed bananas Preheat the oven to 175oC and line an 8×8 inch tray with baking paper and set aside.

In a large mixing bowl, combine all the ingredients and mix well.

Transfer the batter to the lined tray and bake for 12-15 minutes until golden on top. A knife or skewer should come out of the centre, clean.

Allow the bars to cool down for at least 10 minutes or until firmed up enough to move and transfer to a wire rack.

Allow to cool down completely, before you and your dog enjoy these lovely breakfast bars.

These bars will keep at room temperature for up to 3 days or when refrigerated, up to a week. Frozen they’ll keep up to two months.

What about quinoa..

Even though it’s consumed like a cereal

grain, it’s not technically a grain and is often referred to as a pseudo cereal.

Quinoa is high in protein and essential amino acids as well as being a good source of fibre. It’s also a great source of alpha-linolenic acid, an essential Omega-3 fatty acid with potentially anti-inflammatory benefits.

Quinoa contains vitamins and minerals and is rich in Vitamin B Complex (niacin, folate, thiamin) as well as vitamin E. The minerals include iron, potassium, phosphorus, manganese and zinc, just to name a few.

There are no known risks of using quinoa in the food of normally healthy dogs, in case any of you were wondering, and did you know that half a cup of cooked quinoa has about four grams of protein?

And then the trusted banana…

I LOVE BANANAS AND SO DO MY DOGS! Bananas are safe for dogs as long as they eat them in moderation and only as an occasional treat. They’re a wholesome source of nutrients and provide health benefits that can improve a dog’s general wellbeing.

The following vitamins and minerals found in bananas are of most use to dogs: Vitamin B6 Vitamin C Magnesium Potassium Biotin (Vitamin B7) Don’t forget that bananas are high in natural sugars, in the form of fructose, but most importantly, they are NOT a substitute for your dog’s diet and only an occasional treat.

ENJOY!!

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Our client is inviting contact from experienced groomers or those who have recently qualified, and who are interested in being part of an exciting addition to an already successful retail business.

The successful partner will have full opportunity to create and shape the business’s success from planning through to launch in early 2020, and then make their mark on the day to day running, with the full back up of an established, complementary business.

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The Backdrop prevents pet migration on the table

Groomer’s Business Success Story

Some of the best products are those that are invented and developed to satisfy a need for a labour-saving device. This was the case with Katie Rourke Dowding’s Centre Stage Backdrop which was developed by Katie to prevent ‘table migration’ by dogs and therefore ease the discomfort and pain she suffered from by trying to reach dogs that were backing away during the grooming process.

K

atie’ product has gone through several development stages and was brought into production by her husband, Steve.

The journey to bring the product to market was filled with pitfalls but Katie knew that it would help other groomers

44 | Total Grooming Magazine

to find a more comfortable grooming process.

The very first fabric backdrop (which Katie has kept for prosperity!) was only 10” tall… easy enough for a dog to step right over!! (And, of course, they did). She is lucky enough to have a lot

of local groomers as good friends; Alison Nixey and Jenny Povey were kind enough to take prototype after prototype to test drive and find out what worked with which dogs and what didn’t.

“Initially we used a local

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seamstress in the village to make the backdrops,” says Katie, “but my husband surprised me completely by secretly practising with a sewing machine in the shed until he was good enough to take over!” Steve, whose background is in construction, was sure he could do a better job and he did! The first couple of batches had problems but that simply galvanised us to revise and modify the design. “If I pass a comment on a home-made copy it’s because we’ve been there and made those errors!” says Katie. “I wouldn’t want any dog injured by a poorly copied version.”

The most important issue is that each Centre Stage Backdrop is hand made. We work on measurements that the client sends us so that each backdrop has 1-1.5” clearance from the uprights on their H-frame. (We worked out rather rapidly that there could be no “one-size-fits-all” using longer or shorter bungees to create the correct tension as this only encourages little dogs to nip through the gap at either end and disappear to the other side of the table which completely defeats the object of the exercise!)

How it is working out?

“Today’s version of the Centre Stage Backdrop, a year down the line, has evolved a great deal. We’ve revised hems, seams, eyelets, material and threads,” says Katie “Version 13 is nothing like version 1! It’s been a frustrating journey of blood sweat and tears, and I suspect it is not over yet!

How it is was brought to market?

The first public outing was at a Business of Grooming Seminar at Golden Paws salon run by Tasha Anderson in November 2018. The next outing was at BOG Bude in January and it really started to take off in February this year. Katie has continued to develop the product experimenting with all many varieties of stitching, seam depths, reinforcements and of course, eyelets. What looks like an incredibly simple product is actually rather complex. “Simple works - for a week or two, then all the eyelets fall out, 46 | Total Grooming Magazine

Steve developed the Backdrop

the product rips or the bungees fail.” laughs Katie.

How are sales now?

“There is a steady stream of sales most of which are driven by word of mouth recommendations of the product on social media platforms. The Backdrop has been provided free of charge to many grooming schools so that the students get a chance to work with the original version. Cheaply made copies have recently appeared on the market which are exact replicas of the very first version we made (complete with

faults!) Thankfully, as we still make every single Backdrop to order by hand, we can be totally confident that each one will fit perfectly, be durable and be fit-for-purpose,” says Katie Debby Knight has put the Backdrop forward as her ‘Best Product of 2019.’

See pages 26 28 for her experiences of the product.

For more information on the Backdrop contact Katie Rourke Dowding ICMG RRP is £49.95, you can order at: centrestagedogs.co.uk Katie@CentreStageDogs.co.uk Telephone: 07767 341424

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HERB POWER

Alternative treatments and herbal remedies are still very much in vogue but can they make a difference to pets suffering from allergies and autoimmune disorders? Many pet owners and homeopathic vets are convinced they can be a panacea for many pets’ ills.

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utoimmune disorders can take many forms. A disease of the skin is characterised by blisters and ulcers found in the mouth and at the borders of haired skin and mucosal tissue areas, such as eyelids, lips, nose, anus and armpits.

In these cases, the bodies own defences attack themselves. The primary goal of treatment is to suppress the body’s immune response with large doses of systemic glucorticoids.

There are several different autoimmune disorders of the skin and numerous other autoimmune diseases which attack organs and other parts of the body. What is immediately apparent is how little is really known about these complaints, what triggers them or why they appear to be on the increase.

However, there is considerable concern in some quarters about the benefits of traditional drug treatments; which tend to be potent steroids that carry associated side effects, such as increased appetite, thirst and constant urination.

Homeopathic veterinary surgeon, Barbara Jones, believes stress can trigger some conditions. She said: “Regulation of the body’s response to stress involves the endocrine (hormonal) system, the central nervous system ( in particular the autonomic nervous system which is involved in the unconscious functions of the body) and the immune system. When all is well these systems work together to give an appropriate response to any stress in the environment. This stress could be physical injury, infection, or mental or emotional factors among other things.

48 | Total Grooming Magazine

“ Life is always throwing things at us to cope with, and for the most part the body responds and copes but if the stress is too severe or at a low level but prolonged then the balance can be thrown out and a state of disease develops. Individuals vary in their ability to cope with different types of stress and in the threshold at which they can no longer maintain a balance. The beauty of complementary therapies such as homeopathy is that it takes into account this individual variation and treats on that basis.

The herbal tinctures work on a more general support level.”

One dog diagnosed with an autoimmune skin disorder was given a mixture of herbal tinctures including licorice, rehmannia. Schisandra, milk thistle and dandelion root in his daily feed which was designed to support the function of his adrenal glands and liver in its function of eliminating toxins together with weekly drops of Thuja Occidentalls and initial daily doses of Phosphorus.

Phosphorus is an essential element for the life of organisms and occurs naturally in food especially tuna, salmon, sardines, liver, turkey, chicken, eggs and cheese. It plays a

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particularly important role in the body because they are part of DNA materials and distributes energy around the body. Although it has to be said that in its pure white form it can be volatile and dangerous.

Phosphorus was used as a homeopathic “constitutional” remedy for the Fred, the dog in question. This is a remedy which closely matches not only his physical symptoms, but his personality and responses to environmental conditions. In their preparation, homeopathic remedies are serially diluted and succussed which removes the risk of any toxic side effects whilst enhancing their ability to aid the patient to heal.

Thuja Occidentalls is often used to relieve stress, anxiety and fearfulness and is an immune stimulant amongst other things. Apparently, some people use it for colon cancer treatment or prevention as it is also a urinary antiseptic, diuretic and expectorant.

As a homeopathic remedy Thuja is often used to counter the ill-effects of vaccination.

A healthy diet free from additives was also provided to Fred and as time went by the remedies were decreased and his condition was controlled by diet alone.

Guide to herbs:

S

pirulina helps protect and support the immune system.

It has 200 times more protein than beef and contains more Omega 3s than fish oil. Altogether, it contains over 50 vitamins, amino acids, minerals, fatty acids and phytopigments, including Vitamins B1, B2, B3, B6, B9 (folic acid), Vitamin C, Vitamin D and Vitamin E, Minerals - Calcium, Phosphorus, Magnesium, Iron, Sodium, Potassium, Zinc, Copper, Manganese, Chromium, Selenium.

Kelp and Spirulina are classified as ‘sea vegetables’ and can help with arthritis and worm infestations. They also help with nutrient absorption in food.

50 | Total Grooming Magazine

Golden Rod - This is good for the bladder and kidney function and keeping the skin healthy.

Cleavers - This is a blood and lymphatic cleanser. It helps dry skin and is good for overall health especially thyroid function.

Nettles - One of the most vital mineral and medicinal rich plants on earth. Good for digestive system, cleans body of toxins, high in natural vitamins and minerals. Can help to reduce itching.

Dandelion Root - Helps filter out toxins from the body, it’s good for the liver, supports good digestion.

Milkthistle - Maintains and supports healthy liver function liver support,

protects cells, eliminates toxins.

Marigold Petals - Helps heal wounds, good for skin, help purify blood.

Alfalfa - Rich source of naturally occurring vitamins and minerals as well as crucial enzymes.

Kelp - Promotes shiny coats, healthy teeth and gums. Aids kidney function and overall health. Contains Iodine, Iron, Sulphur, Calcium, Copper, Selenium, Magnesium and Beta Carotene, B1, B2, B12, C, D & E plus 20 amino acids.

Burdock Root - Strengthens liver, helps skin conditions, helps prevent infection. Excellent source of nutrients and oils.

Make your canine’s Christmas with Forthglade’s festive feasts

T

his Christmas, Devonian doglovers Forthglade are offering a festive feast guaranteed to be a favourite with canine companions. Forthglade have teamed up with The National Trust with their popular Gourmet meals and one of them has a delicious Christmas twist. The Turkey & Goose grain-free complete meal, in association with The National Trust, is packed with 75% turkey and goose and teamed with tasty pumpkin and cranberries. The nutritious meals include vitamins, minerals, probiotics, and botanicals and are gently steamed to retain the

natural goodness of all the ingredients.

The wet meals are designed to be gentle on the most sensitive of tummies. RRP £1.99, 395g.

Also available for the festive season is Forthglade’s Turkey Christmas Dinner for Dogs. Tasty turkey paired with sweet parsnips and vitamin-rich cranberries, all slow-cooked to lock in all the goodness and flavour. The complete recipes include omega-3, minerals, linseed oil, seaweed, prebiotics, chamomile, parsley, rosemary and nettle, plus glucosamine and chondroitin which can promote healthy joints. RRP £1.45.

As with all Forthglade recipes, the Devon-made meals are free from junk and fillers. Both Christmas meals are suitable for dogs aged 1 year+ and available in 395g convenient trays that are widely recyclable. Available to purchase at forthglade.com,Waitrose, and selected independent pet retailers.

All Forthglade products are made using the quality ethos that the Devon-based producer is renowned for; nutritious, protein-rich, junk-free and tail-waggingly tasty. For more details on the nutritious Christmas feasts visit www.forthglade.com.

Forthglade offer Groomers an online trade account which provides a 25% discount on orders over £75 (RRP).

Contact trade@forthglade.com for more details.

Total Grooming Magazine | 51

It’s A Wrap - Cat Grooming Made Easier and Safer A few years ago in Chicago, shelter workers took several hours to shave off five pounds of accumulated fur from a Persian cat named Sinbad whose elderly owner neglected the cat for so long that his fur had turned into an enormous filthy mat. Thankfully, cases like Sinbad’s are reasonably rare, however, many cat owners are still unaware of the fact that their pet needs a little maintenance now and again.

Feline stressed Let’s be honest - as groomers, some of us don’t particularly look forward to brushing, clipping and trimming our feline clients. Even the most tolerant of cats can - quite literally - throw a hissy fit during the grooming process.

Reasons include a dislike of handling, fear caused by a previous experience and, even alarm at the table which, to some cats, will resemble that in a vet’s surgery. Whatever the reasons, many cats will associate the grooming process with danger - which can translate into fear aggression. As a groomer, we can make the process easier by attempting to remove or at least reduce that association. Many groomers wear gloves during their work; the unnatural feel and smell of which can immediately put a cat on edge. There is also a concern that gloved hands simply reinforce the idea that any pain or discomfort is being delivered by the human. So - what is the alternative?

Highly acclaimed by veterinary professionals and other feline experts, the new Smart Cat Wrap allows for a much more natural and safe experience for both cat and groomer.

About the same size as a bath towel,the Smart Cat Wrap can be introduced as the cat’s bedding - this will help the cat to become familiar with the Wrap before a grooming session begins. But this is where the likeness ends. Used in a similar way to a baby’s 52 | Total Grooming Magazine

swaddling, the Smart Cat Wrap offers certified protection. Lined with ProTex - a unique ultra-high performance soft fabric gives outstanding levels of laceration, cut, tear, puncture and abrasion resistance whilst maintaining dexterity. Used in conjunction with calm and gentle grooming, the Cat Wrap may be used as a barrier so that sections of the cat may be groomed or clipped in safety. Along with these top tips, you can help take the stress out of cat grooming.

Taking your time - Book off an appropriate time frame for cat grooming. It’s important that grooming (particularly with nervous cats) is undertaken slowly and calmly. When explained clearly, owners will appreciate and pay for this extra consideration.

Work in pairs - Where possible, it can be really helpful to have one person to

groom the cat and, another to reassure, comfort and reposition the Wrap to allow access to the areas in need of work. Just like dogs, offering praise and treats can go a long way.

Take a break - For a cat who may be overwhelmed by the process, a prolonged grooming session can cause stress and discomfort. Factor in short breaks to allow the cat to regain control of the situation.

Avoid distractions - If you can, it’s best to conduct cat grooming in a quiet space to minimise distractions which may add to the cat’s unease.

By using the Smart Cat Wrap and making slight changes to the process, you can make grooming a much happier experience for yourself and for the cat - which, in turn, means happier customers.

New Look for the New Year

Debby Knight of The Bristles Dog Grooming and Training Salon - an Assessment Centre under Summit Groomer Training Group – shares her best advice for revamping your salon:

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or some groomers the holiday break may lead to a quieter diary for the rest of January. Now the decorations are down in the salon it looks bare and could do with a makeover.

In January I always give my salon a makeover, review my grooming prices and sort out all my customer record cards. I tend to do all this on a budget due to overspending at Christmas.

So where to start with the “revamp?”

If you have a shop, stand in front of the window / front door and look at the paint work, look at the pavement in front. In fact appraise the whole front of the shop. If you work from home, start at your front gate and walk to your salon door looking at the path, fence, garden, everything along the way.

This is what your customers see every time they visit your salon, so this is where you start with your revamp.

A coat of paint on the gate and fence is not a great expense and make such a difference and even more importantly the front door and the periphery. I wipe over the doorstep, window and any

Grooming Qualifications in reception

54 | Total Grooming Magazine

Reception area

other paint work every working day to keep it fresh.

This is a good time to paint it as your footfall will be less, giving it a time to dry.

Even if you don’t need to repaint make sure all that glass is shining. If you have enough space around the door, place pot plants, a tub for poo bags ( used ) and an ashtray or a pot full of sand for cigarette butts. Brush around the door thoroughly and throw a bucket of water over the slabs.

Now for the salon. Your reception area should be de-cluttered, empty the whole space and clean it, then repaint

it. Think about changing the colour, new colour for a new year. If you have plaques or certificates on the wall make sure the frames are all clean and don’t have too much clutter on the walls.

Any grooming or relevant awards look good on a shelf too. Keep it simple, showing only the important things about your success in your business. If you have mats on the floor make sure they are clean. I put new ones in every year as I find they hold the smell. So we now have a newly painted reception area, so now we need to sort out the salon.

Firstly move everything and

clean the entire room, including the ceiling. If you have plastic cladding on the walls you won’t be painting it, but make sure you clean thoroughly in all the groves and around the plugs and the plugs themselves.

If, like my salon you have some painted areas this is the time to freshen them up . You need to use a good cleaning product to remove all the grease and dander off the paintwork or the paint won’t stick and will peel. Be brave with your colours !!!

When you paint the ceiling remove the strip light bulbs if you have them and clean all around the fitting. The fluorescent lights only stay bright for about four to six months so it is recommended they are changed regularly.

Next clean each and every piece of your equipment. The wheels of the dryers soon get full of hair, so I lie the dryers on the table and take the wheels off to free them of hair. I change the carbon brushes in my dryers and blasters once a year too, I don’t wait for the dryer to stop working. This will prolong the life of the motors and you won’t be worrying about a dryer breaking down at an in opportune moment.

Next clean the tables and lubricate the hydraulics where needed. This year I purchased a tool holder for one of my grooming tables to create more room and I love it. They are not a great expense, clean easily and are very convenient too. I still have a floor trolley for my second table as I feel I need a table clear for the awkward dogs.

It will depend on what type of bath you have but clean underneath and around the back of the bath and all the places that get neglected on a daily basis. This year I put up a few fun, cheap motifs. They are easy to remove if they get tatty or you get fed up with them. If your towels are looking tired, throw away the worn out ones and try dying the others different colours if they don’t need replacing.

Towels can look nice if carefully folded and put on a self or in a rack, rather than just thrown in a tub on the floor.

56 | Total Grooming Magazine

Holding cages should always be immaculately clean

Next we turn to the dog crates.

Because we use them everyday it is easy to overlook the damage and even rust on them, especially if you have the metal or plastic coated crates sitting directly on the floor. Think about taking a board and putting wheels on it to lift the crates off the floor, this protects the crates from damage and makes it loads easier to move to clean underneath.

This is very cheap and easy to make. If you want to spend more money think about replacing the crates as I have.

I have bought aluminium crates on wheels as they are easy to clean, fold down flat and because they are light, are also easy to move. I already had mats for the crates, but I have dyed them a pale mauve to make them look fresh.

Next it is time to go through the customer records. Whether you use a card system or computer programme, this is the time to take out all customers that haven’t been in for a year and it is worth sending reminders to anyone who has missed an appointment and see if they will come in during January to help fill your diary.

If you don’t have one already burn either a candle or have some form of fragrance as it helps to cover the smells you have no control over.

Bathing area with colourful decals

Next to sort out is that cupboard full of “stuff.” The tools you might not use anymore may be of use to another groomer and offset the cost of your salon revamp when you sell them They are worth nothing in a cupboard if not used so turn them into cash.

By now you should have a lovely clean, repainted ,reorganised grooming salon .

Your customers will be impressed and you will start the new year feeling like you have a new salon.

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