Stand out october 2013

October 2013

www.standoutmagazine.co.uk

achieve event excellence

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Virgin Atlantic • Live by the Lake • Tenders • Special Olympics • Rentokil Pestaurant

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Cover image courtesy of Chris Cooper

ow, what an amazing summer! Lovely warm weather, a few cold beers, many mugs of Yorkshire Tea and a host of new and extraordinary events to wander round – it doesn’t get much better than that.

Stand Out has spent the last few weeks on the road to bring you the very latest news from across the country. In this bumper October issue – it’s big isn’t it (no jokes please) – you will discover why South Tyneside Council has launched Sound Waves, how Rouge Events came to produce Live by the Lake at Kenwood House and to what extent respected brands Virgin Atlantic and Rentokil have used live events and pop up experiences as part of their marketing strategies.

You will also find features on Bristol International Balloon Fiesta and Jamie Oliver’s Big Feastival, and if that wasn’t enough for you, you can also learn how the Royal Highland Show and the Coronation Festival managed their traffic on-site, discover how festivals such as BoomTown are creatively designing their stages and find out which organisers are developing their waste management plans. All in all, it’s an issue brimming with case studies that I hope you can find time to digest and put to good use.

This month, Stand Out magazine will be at The Showman’s Show with our very own brand of Outstanding Seminars – we have great things planned for the event including an update on The Purple Guide, which is open for consultation. Turn to page 61 to find out who will be at Newbury Showground for the annual show for outdoor event organisers.

And finally, Stand Out is extremely pleased to announce the Association of Independent Festivals (AIF) as an industry partner – keep your ears open for news and the sharing of best practice from the organisers of independent festivals. We’re a firm believer that there is a wealth of information out there waiting to be untapped and it’s our aim to bring practical detail to you. If you are sitting on a mine of experience, please get in touch – didn’t your parents teach you that it’s rude not to share.

Happy reading,

Editor Caroline Clift – caroline@cimltd.co.uk

Studio Manager Paula Smith – paula@cimltd.co.uk

Publisher Neil Fagg – neil@cimltd.co.uk T: 01795 509101

Design and Production Grant Waters – grant@cimltd.co.uk James Taylor – james@cimltd.co.uk T: 01795 509108

Publication Manager Jo Stace – jo@cimltd.co.uk T: 01795 509113 F: 01795 591065 Account Manager Sarah Bourne – sarah@cimltd.co.uk T: 01795 509113 F: 01795 591065

Credit Facilities Manager Vickie Crawford – vickie@cimltd.co.uk T: 01795 509103 F: 01795 591065 Chief Executive John Denning – jdenning@cimltd.co.uk

No part of this magazine may be reproduced or stored in a retrieval system or transmitted in any form – electronic, mechanical or physical – without express prior permission and written consent of the publisher. Contributions are invited and when not accepted will be returned only if accompanied by a fully stamped and addressed envelope. Manuscripts should be typewritten. No responsibility can be taken for drawings, photographs or literary contributions during transmission or in the editor’s hands. In the absence of an agreement the copyright of all contributions, literary, photographic or artistic, belongs to CIM Online Limited. The Publisher accepts no responsibility in respect of advertisements appearing in the magazine and the opinions expressed in editorial material or otherwise do not necessarily represent the views of the Publisher. The Publisher cannot accept liability for any loss arising from the late appearance or non publication of any advertisement. Information about products and services featured within the editorial content does not imply an endorsement by Stand Out magazine. © 2013. CIM Online Limited, The Goods Shed, Jubilee Way, Whitstable Road, Faversham, Kent ME13 8GD.

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EDITOR’S LETTER

October 2013

contents

15

19

Live high cLub

going for goLd

Virgin Atlantic’s domestic service, Little Red, took in-flight entertainment to new heights this summer – it launched Little Red LIVE, a series of events to keep passengers entertained whilst in the air. Fay Burgin, head of global public relations at Virgin Atlantic, reveals why the airline has turned to live to enhance the customer experience and details the airline’s future plans for Little Red LIVE Music

26

Jam busters Exactly how a visitor travels to and arrives at an event is critical to their overall experience.

Discover traffic management and logistical case studies from the organisers of the Coronation Festival, Royal Highland Show, Fawley Hill Steam and Vintage Transport Weekend and the intu Elephant Parade tour

39

grub’s up To celebrate 85 years of pest control services, Rentokil created a pop-up Pestaurant and quite literally made a meal of mealworms and pigeon. Ollie Edwards, senior account director at Brands2Life, explained just how he and his team cooked up the experiential activity

Bath’s Royal Crescent played host to the opening ceremony of the Special Olympics GB ninth National Summer Games – Stand Out headed out on-site and met the organising and production team

61

discovery traiL The Showman’s Show returns to Newbury Showground on October 23 and 24.

Stand Out is returning to the show with its Outstanding Seminars. Read on and discover the latest news from all those exhibiting and find out who you can learn from in our exciting seminar programme

reguLars

10 Event industry news 12 Event tenders and contract wins 36 Wilde Ones’ Dean Parker talks payment terms

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recipe for success The Big Feastival has undergone many a transformation in its first three years. Earlier this year, the family-friendly food and music festival was bought by IMG Arts and Entertainment from Brand Events. Here, Justin Clarke, chief executive officer for Taste Festivals, which organises Big Feastival and Taste food festivals, discusses IMG’s vision for the “wholesome” event

55 Kilimanjaro Live’s Zac Fox urges events women to stand out

82 Win a £1,000 team building package with LEGOLAND

98 The November issue is on its way event

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9

NEws

Gatecrasher signals move back to producing events and festivals British-based nightclub brand Gatecrasher has completed a corporate restructuring exercise that it says will allow for further investment in its global events business.

Gatecrasher has said that it wants to return to producing events and festivals.

Simon Raine, Gatecrasher chief executive officer, commented: “The transfer of the business to the new company, along with extensive corporate restructuring and refunding of the business, has enabled Gatecrasher to progress on a secure financial footing. We now have a secure and

positive platform to continue with our plans for domestic and international events.”

Plans are in place to put on events both in the UK and across the world, with a deal already in place with Donington Park. A series of 10,000 capacity warehouse events have also been planned.

The core business remains profitable, Gatecrasher said, and significant investment, following a prepack administration, has allowed it to move forward with a strategy.

As part of the restructuring, Gatecrasher will invest heavily in its flagship venue GB.

Council investigates “potential breaches” of BoomTown licence Winchester City Council has confirmed that it is investigating potential breaches of BoomTown Fair’s licence – the investigation relates to noise at the four-day festival following noise monitoring undertaken during the event at Matterley Bowl.

Whilst only eight noise complaints were received by the city council’s out of hours noise team during the event, the council states that there are concerns that the noise levels at nearby properties on occasion exceeded the limits stipulated in the licence.

Council officers have begun a process of analysing the data from noise monitoring equipment to confirm their initial findings and will then consider what action will be taken to deal with any confirmed breaches.

The organisers of BoomTown, which takes place at Matterley Bowl, Winchester, have issued the following statement: “At this stage, the licence breaches are alleged and part of an ongoing investigation.

“Months of careful preparation and planning go into BoomTown Fair and adhering to the licence terms and conditions are of the utmost priority. BoomTown work very closely with all the local authorities before, during and after the event, with constant monitoring carried out by the local authorities at regular intervals.

“With regards to the alleged breaches, BoomTown Fair will continue to work directly with Winchester Council to ensure all information and evidence is available to all parties for consideration and discussion.

“For the 2013 event BoomTown Fair invested significant amounts in sound proofing, as well as employing experts in event noise management to minimise disturbance for local residents and ensure the festival stayed within the specified sound limits. The number of noise complaints following the 2013 event were very small and down 90 per cent from 2012.”

UK Festival Awards open for entry Applications are now open for the 10th UK Festival Awards – organisers can put themselves forward for the annual awards ceremony, which features categories such as Best Small and Best Major festival, Grassroots Festival of the Year, Best Toilets, Best Family Festival, Best Dance Event and Promoter of the Year.

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The winners will be presented with their trophies at a ceremony on December 2, 2013, at The Roundhouse, London.

The deadline for UK Festival Awards entries is September 27 – if you’re an organisers and wish to enter or find out more details about the annual prize giving, visit www.festivalawards.com/apply

New measures introduced for festive market The City of Lincoln Council, which organises Lincoln Christmas Market, has confirmed that it is to make changes to the annual fourday event. A one-way system, introduced in 2012, to keep crowds moving, is to be scrapped and will only be used to control severe overcrowding, the council stated.

The council brought the system in last year in an effort to keep people moving safely around the market after 350,000 people visited the four-day event in 2011.

However, the one-way scheme was criticised by some traders and visitors and the authority has taken their comments, along with those of others, on board in making the decision for this year’s event which will run from December 5-8.

John Latham, director of development and environmental services at the city council, explained: “We acknowledge that having the one-way system was not popular last year and resulted in a lot of negative publicity for the market.

“We have taken on board visitor and traders’ comments and this year we will not be operating the system. However, we will keep it in reserve to ensure we have appropriate safety mechanisms in place if we become uncomfortably busy.”

New live event venue for Doncaster CAST – a new performance venue for Doncaster designed by RHWL Arts Team for Doncaster Council and Muse Developments – has opened its doors. Located on Sir Nigel Gresley Square, the 7,500 square metre arts building includes: a main space, second space, dance space, drama space as well as café/bars and supporting public and back of house facilities.

The venue boasts a 620-seat auditorium, a second theatre space for up to 300 people, and an education suite with capacity for up to 60. Dressing rooms for 60 artists also feature, making it suitable for larger theatre productions and live events.

The Competition Commission (CC) has given AEG the go-ahead to manage Wembley Arena – AEG will now manage the North London venue, previously managed by Live Nation, as well as The O2, IndigO2 and Hammersmith Apollo.

Following a substantial inquiry, the CC concluded that the merger would not result in a lessening of competition in the markets for the provision of venue space to promoters, provision of sponsorship opportunities or the provision of other eventrelated services such as catering.

Martin Cave, CC deputy chairman and chairman of the AEG/Wembley Inquiry Group, commented: “AEG’s opportunity to increase venue hire prices would be limited because factors such as capacity, availability, brand, reputation and personal preference are more important to acts booking the

venue. Negotiation on the hire price takes place after the venue booking has been confirmed. We also considered whether AEG would have an incentive to reduce the quality of the venue after the merger and found that doing so could damage AEG both in financial terms and also in relation to its reputation at its other venues.”

The CC also stated that, while the merged entity might have the ability to use its position as a promoter, ticket and venue operator to harm its competitors in different parts, either by reducing the supply of its services to its competitors or by supplying its services on worse terms, it would not have the financial incentive to do so. Specifically, the CC has found that, if the merged entity tried to harm its competitors in these ways, it would suffer significant short-term losses in pursuit of very uncertain long-term gains.

Candystock for Moshi creator A summer festival-style party has been managed and produced by Festival in a Box for the creator of Moshi Monsters and entertainment agency Mind Candy. Michael Acton Smith commissioned the Wiltshirebased company to combine its conference, awards ceremony and annual summer party.

Festival in a Box, a subsidiary company of Judgeday Ltd, created the party and conference for 200 employees. The event, which took place at Stowe, featured secret bars, campfires and a team building treasure hunt, explained Beckie Parsons, co-director of Festival in a Box.

Salon du Chocolat has chosen Olympia London to host its first ever UK edition from October 18-20.

Tribe is expanding into Europe and is opening satellite offices in Benelux, France, Germany and Spain.

Lilleshall National Sports Centre, Telford, has been transformed into a conference, meeting and exhibition venue following a multi-million pound investment.

The Association of Event Organisers (AEO) Marketing and Ops Forums will take place on October 8 at The Crystal.

YTL Hotels’ Gainsborough Bath Spa hotel will open its events space to the corporate market in spring 2014.

Wellcome Collection has temporarily closed its events spaces to accommodate a £17.5 million development – the venue will re-open in May 2014.

Chillisauce.co.uk has launched a Great British Bake Off experience called the Ultimate Bake Off. The Good Global Group Ltd has expanded its corporation by adding The Good Events and PR Company to its business network.

Spinning Clock has appointed Tim Bassford as creative director.

Mayridge has launched an office in New York – it will be headed up by Karan Spanard.

Danco’s former sales and marketing manager, Richard Thornton has joined Field and Lawn as branch manager.

Drive Productions brought St Petersburg’s Peterhof Palace to life, creating an opening ceremony for the G20 Leaders Summit.

Drive worked with Orion Art, one of Russia’s leading multimedia and pyrotechnic design studios, to create the event, which welcomed 20 of the world’s most powerful heads of state – the occasion carried a core narrative theme of Unity.

Drive reimagined the façade of the palace, in a tribute to the G20’s past achievements

and future successes. The audience was treated to bespoke motion graphics creating illusions including a two storey-tall ballerina pirouetting across the building, as well as a golden phoenix representing the nations coming together for economic cooperation.

The 20-minute son et lumiere encompassed a live performance by a full orchestra and pianist Sergei Zhili, both of which were accompanied by projection mapping techniques.

Upper Street Events predicts a 20 per cent rise in visitor numbers for its second Gadget Show Live @ Christmas.

Sodexo Prestige has launched a new venue and event website.

Donna Bushell is the new events director for the Event Production Show.

The Lounge Group appointed Dan Hall as director of business development.

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NEWs

Competition Commission clears AEG and Wembley Arena deal

Tenders and conTracT wins

Perfectly pitched Keep up to date with the latest business wins and event tenders – read on and discover a raft of new business opportunities The British Dental Association (BDA) has renewed its contract with Joe Manby Limited to supply event services for a further three years. Starting with BDA’s next annual conference in April 2014, Joe Manby Limited will continue to provide services including stand design and installation, electrics, furniture hire, carpeting and graphics. The 2014 British Dental Conference and Exhibition will be held at Manchester Central Convention Complex from April 10-12, 2014.

appreciators using tablets and smart-phones to access further information on the web, email and social media channels, Max WiFi is anticipating that the 5GHz band will be used most. There could be up to 6,000 devices being used at any one time at Frieze. It’s an important aspect for organisers to consider, all events should have both 2.4 and 5GHz WiFi bands running at every event.”

Max WiFi will be installing 65 access points throughout the fairs and offices to ensure connectivity remains solid throughout.

PLASA Events has appointed Global Experience Specialists (GES) to provide a range of services, including shell scheme, electrics, graphics, floor planning and floor coverings for PLASA London 2013 as the show expands and moves into its new home at ExCeL London.

Bath and North East Somerset Council’s Arts Development service wishes to commission a live music event in late spring/summer, which focuses on celebration, participation and accessibility.

It is seeking an event management/ production company to deliver the necessary services. The deadline for this tender is October 15. Interested parties should email ann_cullis@bathnes.gov.uk

Wireless specialist Max WiFi has won a three-year contract to supply and oversee communications networks for Frieze Art Fairs, which now comprises Frieze London and Frieze Masters. Organisers expect between 50,000 and 80,000 visitors from October 17-20 when Frieze London takes place in Regent’s Park – 2,000 visitors are expected to be on-site at any one time.

Richard Hughes, managing director of Max WiFi, explained: “With galleries and

The London Borough of Waltham Forest has issued an event tender for firework displays for 2013 and 2014.

Four firework displays are required by the borough: one on November 5, one for a Diwali event and two on January 1, 2014, at two different event locations. The deadline is 5pm on October 3. If you are interested

in pitching for this tender opportunity, email josh.finesilver@walthamforest.gov.uk Scottish Development International (SDI) has issued two event tenders. It is inviting expressions of interest from exhibition contractors to design, construct and dismantle a Scottish Pavilion at Food & Hotel Asia 2014 at Singapore Expo.

The deadline for this tender is 12pm on September 25. The second tender asks for exhibition contractors to design, construct and dismantle a Scottish Pavilion at EWEA Wind Energy Event, which takes place in Barcelona from March 10-13, 2014. The deadline for this tender is 12pm on October 1. If you are interested in either tender, email margaret.riddell@scotent.co.uk BEACON is a £20 million EU-backed programme to develop sustainable products and services using plant crops grown in Wales. The project is led

by Aberystwyth University’s Institute of Biological, Environmental and Rural Science (IBERS). BEACON is committed to holding a one-day conference in May 2014, preferably within a 10-mile radius of Swansea University – it has therefore looking for a venue that can accommodate 150 delegates. The deadline is 12pm on September 27. Email Cameron Pope – cmp@aber.ac.uk

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10/07/2013 19:26

Virgin AtlAntic little red liVe

Live high club Virgin Atlantic’s domestic service, Little Red, took in-flight entertainment to new heights this summer – it launched Little Red LIVE, a series of events to keep passengers entertained whilst in the air. Fay Burgin, head of global public relations at Virgin Atlantic, reveals why the airline has turned to live to enhance the customer experience

l

ucky passengers travelling on Virgin Atlantic’s Little Red flights were treated to some extra special in-flight entertainment last month. The airline opted to shake up its domestic flight service with the addition of live gigs on-board its flights.

Dubbed Little Red LIVE, the launch of the intimate gigs, thousands of feet in the air,

coincided nicely with the Edinburgh Festival Fringe, and Virgin Atlantic’s sponsorship of one of the festival’s venues. Fringe talent, comedian Lee Nelson was one of the first acts to perform on an Edinburgh-bound flight, much to the surprise of passengers that travelled to the Scottish capital.

“We launched the Virgin Atlantic Little Red domestic service in March and made

continue to bring the Virgin rock and roll spirit to Little Red and Little Red LIVE – the in-flight events – are a part of that.”

She said: “Many years ago, Virgin Atlantic offered musicians a chance to ‘play their way’ to America instead of paying their fare.

That, and us enjoying an opportunity to embrace Virgin’s entertainment roots, were the seeds of the Little Red LIVE concept.”

Engagement is an important part of our marketing strategy at Virgin Atlantic to bring the essence of our brand to life and demonstrate the rock and roll spirit that has made our airline so desirable

little red liVe brings “rock and roll” spirit to the domestic flight service

quite a splash nationally and in Manchester, Aberdeen and Edinburgh – the regions which the new service supports,” Fay Burgin, head of global public relations, explained. “Five months on, we wanted to

At the launch of Little Red LIVE, Virgin Atlantic’s Richard Branson stated that the events offer an unforgettable flying experience, reflecting the brand’s spirit to do something out of the ordinary. It’s an ethos

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Virgin AtlAntic little red liVe Bray leino managed little red liVe production – the on-board PA system was used for the performances

that has been taken to another level with live comedy performances and acoustic music sessions are planned.

Burgin added: “We want to specifically support the regions we fly to with entertainment tailored to those passengers.

So, Little Red Laughter provided comedy at 35,000 feet for passengers en route to Edinburgh during the Fringe Festival. In the same way, we plan to surprise passengers on board Little Red to Manchester with music celebrating the epic musical history of the city. Currently, we have several events planned, but that’s not to say we won’t extend the project further.”

Fay Burgin

event 16 buyers 30-31 JAN 2014

Nelson and Joe Lycett took part in Little Red LIVE Laughter gigs – planning is underway for Little Red LIVE Music with upcoming talent approaching Virgin Atlantic, as they desperately want to be included on the flight schedule.

The events are planned as a pop-up experience, surprise gigs showcasing talent for 10 minutes. Performers join the flight as a passenger, with a ticket and sit in their seat for much of the journey. The very nature of Virgin Atlantic’s domestic service means that once the plane is airborne, there isn’t a great deal of time for the cabin crew to serve the passengers, never mind accommodate performers. Hence, performances are short and sweet and it’s just one of the challenges faced by the Virgin Atlantic team.

Burgin continued: “Space is at a premium on board, so working the live performances into the cabin crew’s service schedule has been essential. We’re proud of the level of hospitality we show on Little Red, with everything from the usual complimentary drinks through to our special Tyrell’s ‘Plane Crisps’, and wouldn’t want Little Red LIVE to impact on that.

“The other challenge we had was acoustics and PA, which was solved by using the on-board PA system,” she explained. “Because our gigs were short and sweet, we used the on-board PA system.

But we were told that in terms of other PA options, so long as an amp is batterypowered and the microphone is wired, not radio, then we were fine to use at altitude.”

Bray Leino managed Little Red LIVE’s production and Virgin Atlantic’s press officer, Anna Catchpole managed the entire pop-up project. And, passenger reaction could not be more positive.

“Those on board our Little Red LIVE Laughter flights loved it; getting involved in the banter with Lee Nelson and laughing along. We’re really keen, though, that our passengers enjoy the pop-up, sporadic nature of the gigs and also embrace and help Virgin Atlantic celebrate the comedy and music of our regions,” concluded Burgin. “Engagement is an important part of our marketing strategy at Virgin Atlantic – to bring the essence of our brand to life and demonstrate the rock and roll spirit that has made our airline so desirable. Experiential will continue to be a significant part of our marketing, particularly where it provides an opportunity to generate media coverage.”

lee nelson performed for 10 minutes

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Special OlympicS Opening ceremOny

Going for Gold Bath’s prestigious Royal Crescent played host to the opening ceremony of the Special Olympics GB ninth National Summer Games – for the first time in the event’s history, the ceremony was managed in-house and a featured a performance by Susan Boyle. Discover how the registered charity called upon the UK events industry to deliver the event, as Stand Out headed out on-site and met the organising team

B

ath’s Royal Crescent – a World Heritage Site and sweeping curve of Georgian terraced houses – is the location for a very special event. Stand Out is at the opening ceremony of Special Olympics GB National Summer Games, a three-day competition that will see 1,700 athletes with intellectual disabilities from England, Scotland and Wales compete in 12 sports including swimming and golf.

Special Olympics GB is a charity that provides year-round sports training for children and adults with learning disabilities, and for the last 30 years has called upon the expertise of its host local authority to organise the event. Held every four years, the games highlight the abilities of people

with learning disabilities and raise awareness – this year, Bath has been chosen as host city but the charity has not called upon Bath and North East Somerset Council (B&NES) to organise the high-profile opening ceremony or sporting competition.

For the first time, the organisation of the ceremony and event has been moved in-house, requiring huge logistical support.

Vicky Walker, founder of events consultancy ZiaBia, has been contracted to Special Olympics GB as a freelance project manager. But the buck for the entire event stops with Karen Wallin, chief executive officer of Special Olympics GB, who has also appointed event management agency RPMC to assist the charity. Explains Johanna Dickson, project manager at

7,000 people attended the event

eve, Safe and Sound Bath, alide Hire Services, FaST ambulance, microspan, nova crew, piccadilly aV and Stage lighting Services supplied equipment and services to the opening ceremony

RPMC: “We started to talk to the Special Olympics in March 2013 and we were awarded the business in May 2013. Our brief has been to supply all the staging, seating and technical equipment and to produce the show. After signing the contract, we were also asked to manage the show content and liaise with artists.”

Dickson and her team – Natasha Davidson (content manager), Megan Yeatts and Marina Rocca – are working alongside David Gardiner, freelance production manager. She is also communicating regularly with Linda Todd, who is project managing B&NES Council’s support of the opening ceremony, and Geoff Dicker, senior health and safety advisor at the council.

RPMC has also drafted in the expertise of Neil Marcus, director at Red Man Events, Richard Leckie, managing director of Nova Crew, and Dave Harding-Lyle, project manager at Piccadilly Live, which has also sponsored the opening ceremony by donating LED screens.

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Special OlympicS Opening ceremOny

Special event RPMC is an official sponsor of the opening ceremony too, which features music and dance, performances from Clare Teal and Susan Boyle, good-will video messages from Rt Hon. David Cameron, Lord Coe and Nicole Scherzinger, the lighting of the cauldron and an athletes’ parade with 19 delegations from across Great Britain making their way to their seats near the stage, which spans a split level site.

Dickson continues: “With the site being a World Heritage Site, we have had to work closely with B&NES Council to ensure we were taking precautions to protect the area as much as possible.”

The green in front of the Royal Crescent is divided by a Roman wall – the higher lawn closest to the terraced houses is privately owned and the lower green is common land.

But whilst this site is licensed for events it is rarely used. That’s why today’s event is so particularly special.

A saddlespan, provided by Microspan, has been used for the stage – the base sits on the “private” part of the lawn, however the front of the stage and canopy is on the “common” part of the lawn, standing almost three metres off the ground.

Adds Nova Crew’s Leckie: “The stage is on the upper green and crosses over the Roman wall so no bracing has been allowed.

We’ve had to bridge the drop in ground level with a scaffolding structure so that we do not deface the wall. It’s been very challenging and we’ve had many conversations with local residents about noise and event management,” he explains.

Piccadilly Live has been drafted in to manage the event’s sound and AV requirements. Nova Crew, which has been engaged to deliver live production, has called upon Piccadilly and Stage Lighting Services. Stage Lighting Services has provided lighting, Nova Crew has provided cameras and camera crew so that the event can appear on two, 10 square metre LED screens donated by Piccadilly Live. Piccadilly Live is also responsible for cabling, sound and stage management.

Susan Boyle headlined the ceremony

Comments Harding-Lyle: “The Royal Crescent has strict noise restrictions – we are not allowed to exceed 65db at the closest residential property. In the main concert arena, the sound is hitting 85db but at the nearest house this drops to 63db.”

Harding-Lyle has project managed the opening ceremony, representing Piccadilly Live, which has sponsored the event with the donation of screens – it has also supplied live audio feeds for broadcast, two digital desks for front of house and on-stage monitoring, 12 channels of radio mics and in-ear monitoring, 300 metres of cabling and 12 Lab Gruppen amplifiers. Piccadilly Live, which has been brought in by Nova Crew, has five crew on the job and has taken two days to load-in on this protected event site.

Gardiner explains further that stringent health and safety measures are in place – the site has been scanned for pipe work and no bracing for the stage is allowed 1.5 metres either side of the Roman wall. It’s a challenging event that must give people something to remember, he tells Stand Out. But what has he learned?

“Never start load in on a Bank Holiday,” he smiles. The event’s proximity to the August Bank Holiday weekend has meant that Gardiner and his team have not been able to afford to have some kit delivered because the costs escalate for Bank Holiday delivery.

Naturally, RPMC and Gardiner are cautious of budgets given the charitable nature of the event but thankfully some organisations have donated kit, equipment and services to ensure that the ceremony delivers value and creativity for all those involved.

Special Olympics gB national Summer games sees 1,700 athletes compete in 12 sports

Many of the volunteers had taken part in London 2012 as Games Makers so Special Olympics GB and RPMC have used that experience to their advantage. Staff, stewards and security professionals have also been briefed that many disabilities may not be visible – those working on-site have an enhanced awareness of the audience profile, and contractors such as event medical specialists FAST Ambulance have been briefed to gain a greater understanding of some of the medical conditions of guests and athletes in attendance. Extra trakway, ramps and disabled toilets have also been installed to ensure that the 7,000-strong audience have a comfortable experience.

According to Marcus, the event has been a learning curve for those involved with a tight budget adding to the excitement of delivering a large, high-profile opening ceremony. Sports minister Hugh Robertson is also in attendance for what is a very relaxed evening full of excitement.

Concludes Dickson: “The athletes have the assistance of volunteers and stewards to get them to their seats as soon as possible within their delegations and the athletes that are taking a role in the production are well briefed and rehearsed. I don’t think I have been involved with such a happy event before and the athletes are a pleasure to work with.”

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The ceremony is reliant on a vast number of volunteers. Usually, organisers would deploy one volunteer per 50 people but for this event there is one volunteer per 20 athletes – this is to ensure that all the athletes, their needs and their families are well looked after.

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here’s something quite magical about gliding through the air in a beautiful big balloon – I’ve had the pleasure of flying a hot air balloon before, but never have I had the chance to jump in a tiny, twoman basket underneath the vast expanse that was shaped like the William Hill Scottish Cup, 125-feet tall. However, that’s exactly what happened to Stand Out magazine when it visited the Bristol International Balloon Fiesta last month.

Thanks to Exclusive Ballooning, Stand Out got the incredibly rare opportunity to fly in a shaped balloon with pilot Dave “Sky God” Groombridge. We drifted over the city of Bristol, waving like Royalty at the crowds, and were joined by more than 70 balloons that had also taken to the evening skies.

Over the course of the weekend, fans turned out in their thousands to see 259 hot air balloon flights take off, with ascents from special shapes including Stuart, the Minion. The Despicable Me 2 character was the event’s biggest crowd pleaser, proving extremely popular with the family audience that had gathered in Ashton Court.

Ben Hardy, project manager at Richmond Event Management, which organises the free fiesta, commented that crowd numbers reached almost 500,000 across the fourday event – a figure achieved because the organising team had opted to spread key performances and entertainment over all four days of the annual festival of hot air balloons.

Aerial displays from The Red Arrows and the Typhoon kept crowds entertained

throughout the day, as they waited patiently to watch a host of colourful envelopes fill with hot air and take flight.

We have lift off Hardy and the Richmond Event Management team worked alongside key members of the ballooning fraternity, and will continue to do so until 2017, having secured the contract to manage and produce the event for several more years.

“We have worked with the Bristol International Balloon Fiesta organising committee to improve the fiesta’s production values. With the fiesta, you have to think of it as not just a launch field for hot air balloons – we have a big old show and need to fill it with big things,” said Hardy.

“Key to this event are the balloonists. They are the reason why people come – people want to see the balloons, so in a strange way we are also artist management.”

Hardy is joined by Mike Richmond, managing director of Richmond Event Management, who is the event’s site manager. He explained that this year’s organising team also included three interns from the University of Western England as well as Tim Roberts, health and safety officer, Mick Heath, production manager, and Bob Brown and Alistair Stott, both duty event controllers.

Richmond added: “There is always the requirement to refresh an event and change it on a regular basis. That includes content and infrastructure. We have created more viewing areas and have even looked at the

Images © Chris Cooper

Organisers of established events can never rest on their laurels if they want to retain a loyal and happy audience – with that in mind, Richmond Event Management, organiser of the Bristol International Balloon Fiesta, instigated a raft of developments for the 2013 event Gl events snowdens, Mobenn, Chew Valley Hire, orion, alide, CtM, aa, the event safety shop, aP security, Critical Waste, Coast to Coast security, eve, We audio, star Power, Wicked Water and British red Cross supplied equipment and services to the Bristol international Balloon Fiesta at ashton Court

event’s aisle widths and crossing points to make them wider, making access easier.

“The fiesta’s target audience is the extended family – mums, dads, grandparents, aunties and uncles – and because it’s a family event we’ve planned for lots of pushchairs, and wheelchairs.”

Richmond explained that the fiesta’s morning ascents are his favourite, as there are few events that sell ice cream and hot drinks when the gates are opened to crowds at 5am – it’s the quirky nature of the summer event that justifies the need for coffee and a Mr Whippy, as sugar and caffeine are required for the early morning starts.

Up, up and away The 2013 event has witnessed the introduction of new suppliers – Eve, Star Power and Coast to Coast Security enjoyed working on their first fiesta, as did GL events Snowdens that supplied hospitality structures for Cameron Balloons and the fiesta’s 100 Club members enclosure. Such changes are necessary to ensure the event stays fresh and sponsors are guaranteed value and quality.

event

buyers 23 30-31 JAN 2014

Bristol international Balloon Fiesta

High achievers

Bristol international Balloon Fiesta

The self-financing event experienced a raft of changes – crowd management, site layout and traffic management were all tweaked in some way, shape or form.

Aerial photography, which was in abundance following the 2012 event, allowed Hardy to effectively capture “data” and see where and how the site was being used. For 2013, for example, Hardy relocated some traders, making better use of the site that borders the launch field.

Hardy continued: “We’ve done lots of things this year – we’ve done a lot of work with crowd management, we’ve been able to redesign the blue zone, we’ve relocated some traders and we’ve rebranded – all of our marketing collateral and website has been upgraded.”

And the hard work has paid off – the event’s Thursday and Friday audiences were larger than normal, Hardy reported.

“We listened to a lot of feedback and as a result made quite a few changes. For example, we also split the security contract.

AP Security looked after the crowds during the day and Coast to Coast guarded the site overnight,” he added. “There’s a lot of expensive kit on-site but we’re not Glastonbury with a big fence.”

Eve provided the site’s fencing and trakway requirements and CTM and AA worked to manage the event’s traffic and egress plans.

Continued Hardy: “We introduced festoon lighting on all main egress routes this year – the site is so big, which means the exit routes are long, and so there was a wish to review the site’s night lighting on the two evenings which feature a night glow.

“Also, we trialled number plate recognition technology with the AA. “Over the last four years, we have needed to cement an income from the car parking – 50 per cent of our car park revenue comes from pre-sales but part of the issue we now have is a ticket checking process. Our flow rate into the site’s car parks is critical so we hope to speed up this process,” said Hardy.

Such examples are demonstrative of a commitment to organising large-scale public events that strive to offer audiences a pleasant experience. To do that organisers must walk the walk – their claims cannot simply be full of hot air.

Hardy concluded: “This event is extremely popular and sees many people returning year after year. It’s important that we keep the event fresh, develop the site and improve production values that provide visitors with the best experience.”

event 24 buyers 30-31 JAN 2014

early morning ascents are popular with the fiesta’s loyal audience

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shaped hot air balloons are a big hit with the family crowds

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TRAFFIC MANAGEMENT, TRANSPORTATION AND LOGISTICS

Feature is sponsored by

Jam busters

The Fawley Hill Steam and Vintage Transport Weekend, which raised money for charity, will return in May 2014

Discover a raft of traffic management and logistical case studies from the organisers and experts behind the Coronation Festival, Fawley Hill Steam and Vintage Transport Weekend and the intu Elephant Parade

T

he business of logistics requires a meticulous mind to oversee the movement of goods, cars and people. But whilst the job of managing an event and all the facets that comprise a successful show are the overall responsibility of an organiser, logistical experts are of paramount importance. It does not take a genius to understand that the key to a good logistical, traffic management and transportation plan is in the detail but it does take skill and logic to devise safe, sensible and efficient logistics.

Exhibition Traffic Management Services (ETMS), led by managing director and

Topher Limited devised a traffic plan for the Fawley Hill Steam and Vintage Transport Weekend

26

www.exhibition-traffic.co.uk

founder Gerry Kilsby, was contracted

by Media 10 to assist with the traffic management plan and logistical schedule for the recent Coronation Festival at Buckingham Palace.

Kilsby and a team of 22 were briefed to project manage the event’s entire logistics programme. Over an 18-week period, ETMS created a workable schedule and system to manage deliveries and collections, constantly communicating with Buckingham Palace’s own security regime and daily household programme.

The festival celebrated the 60th anniversary of the Queen’s Coronation and comprised gala concerts and an expo of Royal Warrant Holders. It was a memorable event for those involved and a job that will stick in the mind of its organiser, Media 10 – not only because of the prestigious postcode and client but also for the logistical challenges that it created.

It was a mammoth task, as each exhibitor and contractor working on-site was required to take their equipment and stock for the four-day event to a secure compound to be searched and loaded onto Media 10 vehicles. ETMS contacted every exhibitor,

contractor and services supplier individually, collating their needs. ETMS constructed a system and schedule of reporting, screening and offloading for all deliveries and collections. This included installing a lane closure on Constitution Hill as a forward reporting, holding and screening area.

Earls Court One was turned into a satellite facility and was used for the consolidation of exhibitor freight. This was then taken to site on secure, pre-screened and sealed Media 10 feeder vehicles by GES Logistics.

According to Kilsby, the project was extraordinary – site restrictions were exceptional. He explained: “Security, access and time restraints, caused by the daily Changing of the Guard ceremony – which lopped around two hours out of every day – made this job different compared to others.

We also had to deal with Royal Household procedures and security screening of every vehicle and all personnel by security contractors The Event and Exhibition Partnership. No self-unloading was allowed by contractors and all vehicles were unloaded by GES Logistics, thus the traffic management team could dictate vehicle movements and rigidly apply the schedule.”

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All steam ahead For Chris Haywood, managing director of Topher Limited, a security, car parking and logistics specialist, it was a similar scenario – careful planning was required.

He was tasked to manage the car parking requirements of the Fawley Hill Steam and Vintage Transport Weekend, a one-off public event on the private estate and ground of Sir William McAlpine and Lady McAlpine. Again, the prestigious and extraordinary location meant detailed planning was required, as the site is also home to peacocks, lamas, kangaroos, a museum and a steam railway.

Haywood met Lady McAlpine at The Showman’s Show in 2012 and was asked

ETMS worked with Media 10 on the recent Coronation Festival

to develop a traffic management plan and one-way system that would work given the width and length of the roads on-site at the McAlpine’s estate at Fawley Hill.

Lady McAlpine told Stand Out: “The event was conceived as a one-off steam and vintage transport weekend, a rally of sorts.

We anticipated 10,000 over the weekend but at least 12,000 attended, most of whom came in their own cars.

“Tickets to the event were sold online or at the gate. Topher dealt with entry, checking wristbands, taking money for pay-on-theday, checking no alcohol was brought in.”

She continued: “Traffic management can be a nightmare here, as the site is on top of a hill reached by very narrow lanes designated ‘single track with passing

ETMS created a traffic management plan for the Coronation Festival

places’. A one-way system is essential for big events. We arranged the system and Topher managed it superbly providing signage where we had not thought of it, laying out the car park in order to get people off the roads as quickly as possible.

“They were here for six days and had to deal with huge transporters and low-loaders and delightful, but slow, traction engines and steam rollers, and inevitably the odd local who insisted on driving their horse box against the flow! We had endless praise for their courtesy and efficiency. There were no long queues and a lot of happy smiling customers – including us.”

The Fawley Hill Steam and Vintage Transport Weekend took place over two days and raised more than £150,000 for charity – the family-friendly event saw traction engines, aerial displays, music and a vintage fairground entertain the crowds. It was so successful that the event will return in May 2014 with steam engines and vintage vehicles returning.

Haywood and his team managed 150 exhibitor vehicles and thousands of public vehicles each day – 29 staff including traffic marshals, admissions staff, car parking staff and security worked on-site with one supervisor. Haywood added: “Managing the vehicles up and down the site’s Icehouse Lane and into the showground was the most challenging aspect of the job – steam traction engines don’t move very fast!

Therefore with an engine coming up the hill, traffic had to be held going down until the engine was in the showground. We had a low loader that got stuck for 30 minutes

www.exhibition-traffic.co.uk

29

TRAFFIC MANAGEMENT, TRANSPORTATION AND LOGISTICS

Kilsby worked alongside Media 10’s Suzy Pallett – three members of ETMS staff worked on this contract full-time during the project management period. Fourteen members of staff were on-site and five were based at Earls Court One. In all, the team managed 632 vehicle movements over 15 days, 302 of which were articulated trucks.

But what was the most challenging aspect of the job? Kilsby commented: “There are two aspects – obtaining accurate information from exhibitors and contractors and the venue early enough to put the planned system into place, and we had to work within Buckingham Palace’s own agenda and site conditions.”

Whilst much of the Coronation Festival’s traffic management and logistics plan was dictated by restraints placed by the Royal Household and prestigious location, the central London site also played its part.

Given the location, there was no requirement for the management of public car parks.

having bottomed out on the incline into the site, so we had to turn the one-way system round whilst this was sorted. We had a classic car break down on exit late Sunday so again re-directed the public cars back out the way they came in turning all the signage round – it was challenging.”

Trunk road According to Glynn Clarke, managing director of Expo World Group, meticulous preparation and planning is vital in order to avoid delays. Expo World Group, which specialises in logistics, was in May awarded the contract to provide event logistics for the intu Elephant Parade UK tour.

The tour of 32 elephants, some designed by celebrities, commenced in July at Intu Watford and will tour 14 different shopping centre locations over 375 days to raise awareness of the plight of Asian elephants.

Expo World Group provided event logistics to the intu Elephant Parade

30

www.exhibition-traffic.co.uk

The intu Elephant Parade UK tour will visit 14 shopping centre locations

Expo World Group, led by Clarke, was briefed to provide an event logistics and storage service for the initial distribution of 30 blank elephants to artists based throughout the UK. After six to eight weeks, the painted elephants had to be collected and brought back to Expo World Group’s warehouse. It also provided individual crating for safe keeping and logistical movement and provided warehouse storage before it delivered the elephants and plinths to the shopping centre locations.

Each decorated elephant had to be bubble wrapped and strapped in their individual crates before being unloaded into each location overnight to be unveiled to shoppers on a Monday morning.

© Graham Flack Photography

© Graham Flack Photography

TRAFFIC MANAGEMENT, TRANSPORTATION AND LOGISTICS

Feature is sponsored by

The intu Elephant Parade UK tour, which features 32 decorated elephants, aims to raise awareness of the plight of Asian elephants

Explained Clarke: “In relation to this project, time is constantly against us so we have to carefully manage this. We are only allowed on the shopping mall floors after closing at 5.30pm on a Sunday and must be packed up and out by 10pm in order to reach and set up at the next destination before the shopping mall opens for business on Monday morning. This only gives us around 16 hours (including travelling time) between breakdown and build.

“The elephants are valuable pieces of art so we have to be very careful how we handle them – the elephants and plinths weigh around 200kg so we use a forklift truck to unload/load and pallet trucks and skates to position them in the malls.”

Continued Clarke: “Generally the larger malls have more space to work, load/offload trailers and provide easier access on to the shop floor but the goods lifts and doorways do sometimes present a challenge due to the size of the elephants and plinths.”

Expo World Group used three 45-foot tautliner trailers and two vans to transport the elephants with each trailer taking between 30 and 60 minutes to load/off-load.

The project demonstrates the methodical planning that is required to deliver extraordinary events – as Haywood, Kilsby and Clarke have all stated, time and detail are key to the successful delivery of any traffic plan or logistics schedule, so organisers must always think ahead.

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Royal HigHland SHow tRaffic management

Road show Exactly how a visitor travels to and arrives at an event is critical to their overall experience. Here, Rebecca Elvin, show manager of the Royal Highland Show, discusses how she and her event team continue to develop their knowledge of traffic management in order to ensure a positive visitor experience what does your Royal Highland Show traffic management plan entail?

It is a complex plan co-ordinated by the Royal Highland Show team in conjunction with the Events Planning and Operations Group (EPOG) chaired by City of Edinburgh Council. We park in excess of 11,000 cars per day for the four days along with the livestock vehicles and trade vehicles – we have to manage an extremely busy car park.

How has the traffic management plan changed since the 2012 event?

2012’s unusually high rainfall caused severe damage to the car parks and rendered a large part of our own car parks unusable.

Last year, there was 142mm of rain in June alone whereas this year we had only 12mm.

2013’s plan included the creation of contingency car parks that we could fall back on should our own car parks become

unusable again. We also invested heavily in making the gateways and roadways in the usual car parks more robust and better equipped to withstand the deluge of traffic over the weekend.

We reopened an old gateway into the West Car Park (where 60 per cent of our guests park), which enabled our car parking contractors, SEP, to use it as a pressure- release valve when the traffic began to queue or slow down on the main A8. Pushing cars through this gate meant it speeded up the process of getting cars off the dual carriageway and onto site.

We also developed a system for our trade exhibitors – a one-way system and a holding bay were established to ease access to the site. This new system proved very useful particularly on the final day of set up for the show, reducing congestion. Our team had travelled to LAMMA, the UK’s largest farm machinery, equipment and agricultural services show, to see a similar plan in action

inSideR Knowledge: the Royal Highland centre, home to the Royal Highland Show, is situated next to air, rail and motorway road links, making it easily accessible. this strategic location does come with a challenge and a responsibility to manage access for smooth and speedy ingress and egress, and ensure minimal impact on neighbouring businesses. most notably, edinburgh airport is on its doorstep, and shares the same access route from the m8 from the west, and m9 and m90 from the north, plus the edinburgh city bypass. if the centre fails to put in suitable traffic management measures there is the potential to have a major negative impact on show visitors and also the general public trying to get to flights on time. traffic management, therefore, is a big consideration.

event

buyers 33 30-31 JAN 2014

Royal HigHland SHow tRaffic management

and adapted this to suit our site. It worked very well for year one and we will continue to develop and refine it going forward.

This year and for the first time, we had CCTV of the main roads surrounding the area relayed to our CIC (Combined Information Centre). This was invaluable and gave the team more up to date information than ever before.

Our partners at Royal Bank of Scotland kindly offered use of their staff car park during the weekend of the event as a backup/contingency and we made plans to use one of the local authority’s park and ride car park facilities too. None of our contingency car parking was necessary this year but the plans are in place for subsequent years.

SEP did an amazing job managing the car parks and they were hugely helpful with the design of the temporary roads layout we put into the car parks.

The show’s PR team was in the CIC forwarding up-to-the-minute road traffic and transport information supplied by Traffic Scotland, Police and car park managers to social media sites such as Twitter and Facebook. This ensured consistently accurate and up-to-the-minute traffic information, which enhanced the visitor experience and supported our traffic management plan. This was met with positive feedback.

will you be making changes for the 2014 Royal Highland Show?

Expect the unexpected! Car drivers never behave as you expect, they ignore signs and go the way they have done in previous years despite our efforts to highlight any changes!

We will continue to work with the local authority’s EPOG group to make more tweaks and continue to explore park and ride options. The Royal Welsh Show use park and ride to great effect and this year we received more visitors than ever by public transport with the dedicated bus service operated by Lothian Buses swiftly transporting guests to the showground from the city of Edinburgh. Stagecoach Citylink Bus services brought visitors from Glasgow and surrounding areas and we will continue to promote this mode of transport for 2014.

We introduced cycle racks for the first time in 2013 and will continue to promote this healthy and green mode of transport.

the tram is expected to be up and running by the end of the year – how will you incorporate this new method of public transport into your plans for 2014?

The addition of a tram route will add another facet to our travel network. It will allow visitors to come out of the city more easily and allow better links to the Glasgow train routes from Edinburgh Park. There will be clearly signposted routes from the tram stops making the journey more stress free.

How do you manage the car parks and splinter roads leading to the site?

We work with the AA for our signage plan and CEC and Police Scotland are an enormous help. They have seen it all before, so we can learn from their experiences of major events elsewhere.

event 34 buyers 30-31 JAN 2014

over the years, what lessons have you learned?

How did you manage the public and traffic complaints?

Some employees of local firms were concerned that their journey to and from work might take longer with the expected increase in traffic. New measures for control of traffic and constant updates meant that the journeys to work actually took the same length of time as normal and people ended up arriving at work too early – a nice complaint to have I think!

why is the traffic management plan a yearround job?

Every year, we have a wash up meeting immediately post show, when everything is

fresh in everyone’s mind, to highlight what went well and what could be improved upon. We then meet in October to start planning for the following year – the temporary traffic regulation orders and road closures needed, take time to plan. The manpower required from the police force also needs to be factored in.

Early in the spring, another meeting follows to confirm the plans and ensure all the boxes are ticked, all the necessary licences are applied for, and a road signage plan is completed. It’s also essential to factor in any changes that CEC or Traffic Scotland are planning to the road network over the time leading up to and around the show itself. External agencies offering special services also need to apply for any permissions/licences.

There is then a final meeting the month before the show, followed by meetings on every Monday for a month before to discuss the contingency parking to see if any of it needs to be put into action and then the outcomes of this meeting are relayed to all those involved. So many of the major agencies have an input that it is vital that communication is on-going, to ensure we are all reading from the same page.

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Viewpoint

Show me the money

G

etting paid. Like it or not, no matter how much we enjoy our jobs, is the fundamental reason why we do them.

But sometimes it feels that it’s one of the most difficult industries to be recompensed for your efforts. To say that there are certain areas of the events industry that are “risk businesses” is not an understatement. Over the past few years there have been a number of events and organisations in the UK that have gone bust.

These have been across the whole range of the event spectrum, from classical music festivals, to gay pride organisations, to boutique food and music festivals fronted by famous pop stars.

The one thing common to them all is that at the end of the chain there are countless numbers of contractors and suppliers which are left out of pocket to the tune of tens – even hundreds – of thousands of pounds.

It is of no surprise then, that a large proportion of suppliers now request deposits to confirm bookings, as well as payment schedules stipulating that the balance is completely paid well before arriving on-site.

Trying to explain this to some clients, however, can result in looks of disbelief.

For some reason, there’s a presumption that “payment due” dates don’t apply to them – after all, it’s not as if that invoice might be paying somebody’s wages further down the line – that an organisation’s accounts department are the controllers of

event 36 buyers 30-31 JAN 2014

Why should suppliers to the events industry put up with 30-day payment terms?

Dean Parker, production manager at Wilde Ones, discusses the issues of late payments, and urges the industry to start a money revolution

that organisation (rather than providers of a service), and that payments will only be made after several repeated requests.

One of the main culprits has to be public sector organisations – specifically local authorities. While I appreciate it is in their mandate to manage their finances and public purse effectively, this should not be at the detriment of the businesses that ultimately provide this finance.

A particular bugbear with councils has to be the process of automatically putting suppliers on a 30-day payment schedule.

This is something of a cheek since this is, in reality, a credit agreement that hasn’t been applied for. Also, while a 30-day system may work for ongoing clients and projects, for one-off events it is simply not appropriate, particularly for smaller businesses.

There seems to be an assumption that just because a council is using public money, it has automatic credit, and can stipulate the length of time before it decides to pay.

Interestingly, when it comes to collecting council taxes and rates, councils don’t operate a similar system. My final payment for a year’s council tax is in January, two months before the end of the financial year, not one month after it.

This presumption that a supplier should yield totally to the buyers’ demands is a curious one. Several years ago, I received a letter from a local council explaining that they were making “important changes and upgrades to their finance system (SAP/

SRM)”, which would make its “purchasing and payment processes more efficient”.

I replied back and stated that we had adopted “the SMTMH system”, the “Show Me The Money, Honey” system. I pointed out that it was designed for complete fairness, clarity and simplicity. Basically, once you have paid for the goods and services, then you could have them.

Unsurprisingly, I didn’t receive a response, but it highlighted a very relevant and serious point. You wouldn’t go into your local supermarket, fill your shopping trolley with groceries, take them away, and promise to pay for them in a month’s time.

So what can be done to ensure we receive payment on time? There’s no simple solution, but there are two tactics that I believe can help.

Firstly, for outstanding unpaid invoices, charge the interest that is due. The late payment law was brought in in 1998, and addresses the issue of larger companies deliberately delaying payment to smaller businesses. With an interest rate of eight per cent above the Bank of England’s base rate, it is surprising to see how quickly the amount of interest can add up.

Secondly, when tendering for public sector jobs, charge a “discounted” rate if payment is made upfront, and a considerably higher rate if it is made later. The public sector is obliged to show evidence of good value, so force them into best value deals, but on your terms. The revolution starts here!

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Rentokil’s PestauRant

Grub’s up

scorpion, anyone?

To celebrate 85 years of pest control services, Rentokil created a pop-up Pestaurant and quite literally made a meal out of its day job – mealworms, pigeon, ants, crickets and scorpions were all on the menu. Ollie Edwards, senior account director at Brands2Life, who project managed the experience, explained just how he and his team cooked up the activity that saw thousands chow down on some creepy crawlies

t

housands of Londoners queued on the pavement last month to sample the latest street food – you’d be forgiven for thinking that they were eager to try the latest revolution to hit the culinary world. No, this food concept was not your usual foodie affair that appears at food markets across the UK. It was a clever marketing opportunity from Rentokil.

To mark 85 years in the pest control business, Rentokil and Brands2Life engineered a pop-up “Pestaurant” to raise awareness of the pest giant’s heritage – salt and vinegar crickets, crispy BBQ mealworms, sweet chilli pigeon burger, chocolate-dipped grasshoppers and chocolate-dipped ants and a blueberry scorpion lolly tempted hungry, and curious, foodies from 10am until 4pm.

The Pestaurant concept was initially proposed during a brainstorm in early 2013, Ollie Edwards told Stand Out. Edwards, senior account director with Brands2Life, and his team had been inspired by Ray Mears, Bear Grylls, and ITV’s I’m a Celebrity Get Me Out Of Here. This, coupled with

more serious scientific research into insects offering a solution to global food shortages, and the current popularity of pop-up restaurants and street food, sparked the extraordinary idea.

“Primarily, the Pestaurant aimed to capture the public’s attention in an entertaining and thought-provoking way,” explained Edwards.

“We wanted to celebrate Rentokil’s 85 years

of providing pest control expertise in London and remind the public of Rentokil’s heritage as the UK’s leading provider of pest control.”

The brief was to drive engagement with the Rentokil brand – to do that, One New Change was chosen as the perfect venue to host the Pestaurant, as it was situated beneath the iconic St Paul’s Cathedral.

Edwards continued: “We investigated a 2,000 people opted for an alternative lunch of ants and grasshoppers

event

buyers 39 30-31 JAN 2014

Rentokil’s PestauRant sweet chilli pigeon burgers were served to curious foodies

number of different options, but as soon as we saw the One New Change site, our decision was made. Its setting, beneath the iconic St Paul’s Cathedral, and its blend of corporate and consumer footfall made it a perfect, eye-catching venue.”

Edwards worked with Rentokil’s Katie Kinnes, PR and communications manager,

the insects we were serving are actually already available from reputable High Street retailers across the country, and therefore perfectly safe for human consumption.”

Brands2Life ensured that the Pestaurant concept maintained relevance with both its audiences in the commercial and residential markets. To raise awareness, the pop-up

The make-up of our ‘menu’ did initially raise some eyebrows, but we were able to show that the insects we were serving are actually already available from reputable High Street retailers across the country, and therefore perfectly safe for human consumption and Jill Rodgers, area marketing director, to orchestrate the pop-up experience, which saw more than 2,000 people visit.

Rentokil’s sweet chilli pigeon burgers were supplied and cooked by Roastmaster while the insects were expertly sourced from a range of High Street retailers including Harvey Nichols, Hawkins Bazaar and Fortnum & Mason.

“As with any event involving food and drink, we had to ensure that we and our suppliers complied with health and safety regulations,” added Edwards. “The makeup of our ‘menu’ did initially raise some eyebrows, but we were able to show that

event 40 buyers 30-31 JAN 2014

was promoted purely through PR – listings publications were targeted and yielded preevent coverage in titles such as the Evening Standard and Time Out, which helped to drive footfall on the day. A focused pre-event Twitter campaign, with daily tweets over the 10 days leading up to the event, also alerted Londoners to the pest fest.

Twitter activity was planned in advance, with a series of tweets trailing the event.

On the day, #Pestaurant trended on Twitter, whilst a live blogger shared the event with readers via Rentokil’s blog, Debugged.

Continued Edwards: “The reception to the event was overwhelmingly positive.

one new Change was the venue of choice for the Rentokil Pestaurant

The stand saw queues from the moment it opened at 10am through to when it closed six hours later. Visitors were curious and enthusiastic about the fare on offer, and the world’s print and broadcast media were there to capture their reactions. To date, the Pestaurant has been covered in 18 different countries, garnering over 350 pieces of press coverage across the globe.”

But moving forward, are there plans to tour the Pestaurant? Perhaps creating pest(o) and (ant)ipasti in Italy and cricket croquettes in Spain.

Concluded Edwards: “This was only ever planned as a one-off event, however, due to its huge popularity we are considering future Pestaurant events in the UK, Europe and even further afield.”

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How do you manage your event waste? Discover best practice from event and festival organisers as they share their rubbish experiences

O

n August 27, the Daily Mail newspaper published a series of aerial photographs that shocked and were subsequently shared across social networking sites. The images illustrated a story entitled The festival’s over... someone fetch a dustpan and brush, a piece which highlighted the mess left behind by 90,000 music fans at Festival Republic’s Reading Festival.

They say a picture tells a thousand words, and the images certainly did – seven shots depicted a sea of rubbish from “the morning after the night before”. Thousands of abandoned tents littered the site’s camping fields along with food waste and empty bottles, cups and cans.

“I’m really glad that those pictures were published,” Laura Pando, sustainability coordinator at Festival Republic told Stand Out. “They allowed people to see what the site looks like when they leave. We’ve received so many emails since – it’s pushed out the issue of waste, making people aware and making people feel ashamed.”

The issue of event waste is a difficult subject, one that’s not easily resolved, explained Pando, and so it’s a case of trying different solutions to combat rubbish.

Festival Republic is an advocate of the LoveYourTent campaign, a waste initiative from Eco Action Partnership and A Greener Festival, and also works with Julie’s Bicycle – the organiser sees waste management and sustainability as work in progress because a festivalgoer’s attitude to waste is not something you can change overnight.

Pando continued: “Behavioural change takes years. We have control about what gets into our arena but in the campsites we cannot control what people bring – they bring all sorts of different materials that are rubbish and cannot be recycled.”

Rubbish plans Festival Republic operates a three-bin system across its event sites – Reading, Leeds and Latitude Festivals – one bin for food waste and compostable packaging, one bin for recycling and one bin for general waste, which should in theory be empty.

Festival Republic worked with Closed Loop at Reading Festival

“Not everyone understands the challenges of waste,” Pando explained. “For example, a plate with ketchup on it cannot be recycled because it will contaminate everything else in the bin. It is a straightforward process but punters have to be informed. Ultimately, 90,000 people need to make a decision 10 times a day about which bin to use so we need to make the process simple.”

Ryans Cleaning worked round the clock on Latitude Festival – 150 staff worked 24 shifts. In all, 24,000 refuse sacks of waste were collected, using 2,000 pair of gloves and more than four thousand wheelie-bin liners. At Reading Festival, Pando worked with Closed Loop but it’s too early to confirm how much waste was collected.

Last year, 20 tonnes of camping equipment was collected and distributed to some charitable organisations that could re-use what others left behind.

“We cannot collect waste until everyone has gone,” explained Pando. “Someone might have just gone to toilet, they may not have abandoned their tent so we have to wait until the site’s clear.”

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43

Waste management

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Waste management

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Staffordshire border, any wood is shredded to provide animal bedding and mulch for farming land, waste paper is processed and fed into the manufacturing of toilet rolls that are returned to the NEC site, and pallets are transported to a local supplier who ensures their safety and sends them out for re-use in the logistics industry.

This year, The Skills Show is again working with the WorldSkills Foundation and the NEC to link with local charities and community projects to give away items from the event that can be used elsewhere by local charities, schools and colleges. In 2012, it worked with Solihull Sustain to re-house 20 tonnes of soil to community gardens.

© Terry Rook

shambala encouraged festivalgoers to Bring a Bottle and fill up on free drinking water

it recycled over 10,000 gallons of liquid waste. Once liquid waste is taken off site, it is taken to the sewage works to be treated and recycled, which eventually ends up as drinking water again!

“It’s not a nice thought,” Gilbert admitted, but shows that any waste can be dealt with and turned into something useful.

It’s a similar story for The Skills Show, which takes place in November at the NEC, Birmingham. Although not a green field site, the organising teams manage waste all the same – the venue has a zero to landfill policy, which The Skills Show adheres to also, and the NEC has a Waste Pre Treatment Centre. It means that the event’s food waste is sent for anaerobic digestion, generating electricity for 1,700 homes on the

Industry argues that the events sector would benefit from a single waste management or recycling system, adopted by all suppliers, concessions and contractors – it would mean less hassle on an event site if every visitor and contractor knew exactly what to do at an event. Instead, every person must get used to a different bin system or new policy each time they work with a different organiser or visit a different festival.

Pando agreed that it would make the waste management process less taxing – educating the supply chain and visitors takes time but it’s necessary to ensure that everyone is reading from the same page.

message in a bottle In 2013, Shambala Festival continued its Recycling Exchange initiative following huge successes in 2012. Last year, 40 per cent © Sidney Bernstein

Two-hundred “green” messengers promoted recycling throughout Reading Festival this year and they approached festivalgoers as they packed up their belongings. They were tasked with starting a conversation about what their plans were for going home and if visitors said that they didn’t want their tents they were encouraged to hand it to Festival Republic so that local charities could benefit from equipment.

Pando added that the green messengers could not be aggressive or patronising towards the festivalgoers that refused to take their tents home and that it’s a question of education – leaving waste behind is not OK and it’s not part of festival culture.

“We want people to come to the festival and have fun and take their stuff home,” said Pando. “All of our events have a different strategy – at Latitude last year we introduced a waste scheme. Visitors were encouraged to bring a bag full of recycling and then we gave them a raffle ticket for their chance to win tickets for the following year’s gig. We got almost 400 bags of rubbish this way and it’s something we’ll continue to do.

“At Reading it’s different – if punters bring a bag of cans or plastic bottles to us they get a beer voucher. We issued around 1,800 beer vouchers this year.” Pando continued.

at one with waste

Reduce, re-use, recycle According to Amy Gilbert, marketing manager at Site-Equip, education is key – the toilet specialist works with organisers to advise on current legislation around the issue of waste management including waste water. At Wickham Festival, sister company Loos R Us recycled over 6,000 gallons of liquid waste, and at Brighton Pride,

44

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Festival Republic operates a threebin waste management system – the aim is to keep the site clean so that music fans can enjoy it more

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less waste was left in the campsites, an increase in recycling rates of almost 50 per cent was achieved for campsite waste, the campsites were generally cleaner and the organisers received positive feedback.

So how does it work? With each ticket booking, a £10 “Recycling Deposit” was charged. On arrival at the event, festivalgoers are given two bags; for recyclables and landfill. They then visit the Recycling Exchanges sort their recycling, and get either their £10 back or a festival pack worth £25.

Why? Because Shambala is committed to pioneering new ways to work with all stakeholders to reduce waste and increase recycling. Circa 70 per cent of Shambala’s waste by weight comes from the public campsites, and waste from the campsites also proved to have the lowest recycled rates due to festivalgoers not separating into the correct bags.

The initiative is designed to inspire everyone to take recycling into their own hands – quite literally – to increase recycling rates, make the festival site cleaner and reduce waste management and landfill costs. Unclaimed deposits pay for the Recycling Exchange initiative, including staff costs, allow for extra screening of waste from campsites to improve recycling, and detailed analysis each year to signpost further improvements.

It’s too early to tell how well the exchange worked in 2013, but Chris Johnson, director of Shambala Festival is encouraged. But it wasn’t the only waste initiative adopted by the Shambala team this year.

Shambala banned the sale of bottled water on-site and asked all festivalgoers,

© Daniel Boud

Waste management

Feature is sponsored by

46

© Terry Rook

shambala festivalgoers sort their own recycling at the Recycling exchange

staff and artists to bring their own re-usable bottles to the event. Central to making this Bring a Bottle campaign work was the availability of re-usable bottles for sale for those that forgot to bring a bottle and the organisers had to make it easier to get fresh clean water by installing more taps across the event site.

But why eliminate disposable plastics?

Typically more than 60 per cent of waste thrown on the ground at festivals is plastic pint cups and bottles. This takes staff time to clear, incurs waste management costs, and makes the festival experience less pleasant.

Shambala’s Bring a Bottle campaign tackled

education is key to reducing waste

www.loosrus.co.uk

this issue head on. The second key element of eliminating disposables at Shambala was achieved by using re-usable, washable cups on all of the bars.

Johnson and his team achieved this by charging a £1 levy on the very first glass/ drink you have – subsequent glasses are exchanged free of charge, or a token can be taken if you don’t want another drink at that moment. The levy is to ensure they return. The re-usable cups were provided

by ECO CUP, which supplied enough cups to service the event. Losses are charged as a percentage of deposits, so the scheme is cost neutral to festivals.

Added Johnson: “We are reducing waste, increasing recycling rates, diverting budgets from landfill tax to creativity, and making the audience experience cleaner and more engaging in the process.”

The figures suggest that Shambala’s Bring a Bottle and re-usable cup schemes prevented 100,000 plastic bar cups and more than 10,000 plastic water bottles from begin used once and thrown away/recycled.

As a result, the festival site was cleaner, the total weight of festival waste was significantly reduced and audience feedback was overwhelmingly positive.

With such figures it’s hard to imagine why other festivals would not wish to follow suit. Alison Tickell, chief executive officer of Julies Bicycle, has called Shambala’s aim to become free from disposable plastics a “triumph”. With that in mind, have you got what it takes to triumph too?

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Live by the Lake

House party In March, Rouge Events announced that it had won the contract to produce the relaunched Kenwood House Concerts. Live by the Lake comprised six live events, each geared towards a different audience. Stand Out chatted to Rouge Events on-site and discussed demographics and the challenges of a brand new event

i

Rouge events began load in on august 16 with tech fully installed on august 23. the final show took place on September 1 and breakdown was completed on September 5

n March, English Heritage awarded Rouge Events the exclusive licence to produce and promote outdoor concerts at Kenwood House for the next three years. Five months on and Stand Out finds itself in a rather picturesque setting, flanked by Kenwood House and a beautiful lake to see just how the event management agency has produced the series of six concerts.

Named Live by the Lake, Rouge Events has produced and orchestrated six picnic and pop concerts, which have breathed new life into the grounds of the neo-classical English Heritage property.

Commented Rouge Events’ creative director Nathan Homan: “When we pitched for the contract it was all about a new and refreshed vision for the concerts at Kenwood House. Our ambition has been to raise the credibility and variety of the offer. We really want to put Kenwood back on the map.”

Rouge Events was alerted in October 2012 to the English Heritage tender via the tenders section on the Stand Out magazine website. Stand Out reported that English Heritage was looking for a company to manage its picnic concerts and public events at Kenwood House – Rouge Events won the gig. It pitched an eclectic mix of music and live performance, bringing acts such as Grammy Award winner Ana Maria Martinez, Suede, Michael Ball and Keane to the party with a choral concert and an opera evening too, and has introduced openair cinema to Kenwood House with a live orchestra for the very first time.

“It’s tremendously exciting,” continued Homan. “Our brief has been to bring back concerts to Kenwood after a one-year

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buyers 49 30-31 JAN 2014

Live by the Lake

Capital Sound deployed a Martin audio MLa loudspeaker system at the sensitive site

break and to breathe new life into a muchloved concert season, which has been running since 1951. We’ve been tasked with producing a diverse range of concerts with something for everyone and to look at innovative new ideas for programming, such as our screening of Singin’ In the Rain with associated vintage Hollywood activities such as Blooper’s Paper Moon photobooth, Hollywood makeovers and Charleston dance classes.”

Homan, who has been tasked with the role of campaign manager for Live by the Lake, reports into Neil Parry, head of hospitality at English Heritage. Homan is joined by Victoria Walker, executive producer, Sam Mount, technical production manager, Ellie Geddes, event manager, Kaz Hill, stage manager, Rosie Woods, marketing manager, and Andrew Wyke, the event’s talent booker and artistic director.

Homan added: “The biggest challenge for any promoter working with any new venue is that effectively you are getting to know your customers from scratch. Certainly, all outdoor concert promoters operating in London need to work incredibly hard across all aspects of their marketing and press campaign, to ensure their offering is seen and ultimately heard!

“Clearly we’ve also had to work hard to engage our local audience to let them know the concerts are back. We’ve been blown away by the support we’ve had from local business, arts organisations and community groups who’ve all been very encouraging and a big help in raising local awareness.”

The Kenwood House site has a capacity for 10,000 people – initial information from ticket sales has highlighted Live by

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the Lake’s popularity with families but the concerts have not sold out. It’s not a factor that has daunted Homan and the Rouge Events team – it has not forecasted sold-out performances in its first year at the English Heritage property.

“Ticket sales have performed really strongly in the final few weeks of the campaign, as families return from their summer holiday in time for the new school term. We’ve also been incredibly lucky with the weather this year, which I’m sure my colleagues from across the industry are extremely grateful for after the wash-out of

the last few summers. The drop out rate for last Saturday’s Choral Concert was just four per cent despite the downpour!

“We know that the majority of our tickets have been sold to North and North-West London postcodes, although we do have fans of Keane coming from as far afield as Israel and Brazil,” explained Homan. “We plan to survey all our customers after the event, as clearly the better we understand our audience the more likely our concerts will continue to be successful in the future.”

For now, Rouge Events is focused on the job in hand, delivering successful concerts, so it’s a bit too soon to discuss any major learnings from its first foray. That said, attention has already turned to 2014.

“What we do know is that having a full 12 months to plan ahead will be just great for 2014 – starting in January this year has meant a very busy few months getting ready for this weekend,” concluded Homan. “A whole year will seem like a luxury, which we fully intend to make the most of!”

Fans gathered at Live by the Lake to see acts such as keane and Suede

ST OUT Qp Sept_130730.pdf 1 8/5/2013 3:05:46 PM

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Viewpoint

Are you prepared to make waves?

Have you got the guts required to seize international business opportunities?

Matt Storey, director of business development at Gallowglass, questions whether corporate companies and UK events businesses are prepared to make ripples in the calmest business waters seen since 2007

i

’ve just come back from Brazil and can appreciate the challenges the country faces as it starts its build-up to Rio 2016. There’s clearly a steep hill to climb in terms of infrastructure, safety standards and quality of equipment, which of course offers opportunities for those British companies that are in a position to share their London 2012 learnings.

Without wishing to sound jingoistic, it really is internationally acknowledged that the UK leads the world in event delivery. Even the Australians, who were the recognised masters following Sydney 2000, accept that they’ve been overtaken by the pool of skills and competence existing in the UK today.

It’s no coincidence that the Americans, French and Germans all like to bring shows and events to the UK – and that so many of their events professionals would love to get a job here. Overseas production, project managers and stage managers are far more employable on a global basis after spending some time honing their expertise in our domestic event sector.

But, Olympic successes aside, we’ve all had a hard time of it since 2007. Now at last we are beginning to see examples of brilliant creative work again.

More funds are being made available by the corporates – via sponsorship in some cases – but at the moment these examples are limited to the relatively small number of companies that have been given the wherewithal to go out and create.

The recent positive stories in the news about economic recovery will take a long time to be reflected back from our industry. If you only focus on the current

and imminent picture you could be forgiven for still believing that we’re all going to hell in a handcart. But if you talk to people in our industry who have a real grasp on the economy they’ll tell you that the recession has now bottomed-out. And, having been scarred by the experience of steering their businesses through the worst economic slump in 80 years, not even they are going to be putting out the flags any time soon.

As we already know, ours is always going to be a vulnerable industry. A small drop in share price can wipe tens of millions off a company’s value, resulting in the board demanding belt-tightening measures.

We know the rest of the story: events get cancelled and the agency or production company that had extended its premises to accommodate the extra bodies needed for the newly-won business suddenly finds itself high and dry. Of course, their pain reverberates through the supply chain.

Although we’re an industry that lives and breathes creativity, we’ve learned the humbling lesson that creativity alone won’t take a business safely through the tough times. In the early days of the recession, those companies that didn’t have the strong financial management to provide for ups and downs in the market, adopted the knee-jerk response of slashing margins and getting everything cheap – which sent them on a downward spiral. The cruel irony being that when real opportunities presented themselves in the shape of London 2012, even really creative businesses that presented a weak financial record didn’t impress Olympics procurement teams.

So dare we start thinking about future growth strategies? Among them the opportunity to leverage that world-leading status confirmed by London 2012?

We have a great resource in the shape of the UKTI, which exists to help us land overseas contracts, so this could be the moment to start thinking about our international potential, and seize the assistance available to help us explore overseas markets.

The Summer Eventia conference earlier this year included a session on how Shakespeare’s thinking can provide in inspiration to the events industry. With that in mind I’ll leave you with this quote from Julius Caesar: “There is a tide in the affairs of men, which taken at the flood leads on to fortune”.

Matt Storey

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viewpoints

Are you being served?

Why do we keep forgetting we are a service industry? Barbican general manager, Anthony Hyde discusses “All Around Service” – a key message from his forthcoming book

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ervice is without doubt the single most important element to any business – in fact, I would go as far as to say that without a focus on service, there is no point bothering with anything else. I naturally approach it from a venue perspective but you don’t have to be a venue for this to be relevant. Whether you run a production company, event management agency or have nothing to do with the events industry and just sell widgets, the principle is the same.

I firmly believe that a low cost event thrown together in a field with food from the back of the van with amazing service and a can do attitude will outshine the most lavish of events delivered by a team who don’t care and are only interested in money.

You can have the most creative proposal, the best event management team, state of

the art AV, perfect delegate management and a menu to die for but none of it matters if the service is missing. There is no denying the fact that the above factors are quite likely to win you the business in the first place. But one-off business wins are not something on which to base a successful organisation. To succeed you need clients and customers to return. To have them return you need to deliver great service.

Over time there have been plenty of examples of organisations that think commoditisation and cheap prices win over service. Take the low cost airlines as an example. There are countless anecdotes of people saying they tried it once but will never again fly with a budget airline because the service was missing and people simply didn’t care about them as a customer.

Most interestingly of all it is not just easy but also “relatively” cheap to deliver great

Anthony Hyde

service. Great AV, creative production and exciting food require expensive infrastructure – top quality service requires the right people, with the right attitude.

If organisations, particularly in the event management world, want to really succeed and win business time after time they need to look closely at the people they employ, identify training needs and build a service-orientated team that works together effectively to deliver an amazing client experience. Let’s not forget that ultimately we are a service industry and the products, venues and widgets are just the tools we use to deliver a fantastic event.

Women – show yourselves!

Zac Fox, head of operations at Kilimanjaro Live, asks whether female event professionals are doing enough to be recognised for the contribution they make to this industry

i

’m regularly contacted by students on event management courses asking for advice, interviews for dissertations and the chance to get some work. What has been particularly remarkable over the last couple of years is that the overwhelming majority of students who have contacted me are female.

I’ve been involved in the music industry since I took a temporary job as receptionist for MCP Promotions back in 1996. In those days it was pretty much unheard of for women to be in any roles that didn’t mostly involve phones, tickets, typing or catering. I clearly remember being blown away when I walked into the site office at Cardiff Castle

in 1998 (where I was handling the ticketing for a Stereophonics concert) to see a woman called Sarah Cole sitting in the site manager’s chair. It was a real revelation to me that this was even possible.

In my current role as head of operations for Kilimanjaro Live, I love that I can now look around myself on-site and see women represented right through the event team.

They are there as site managers, stage managers, artist liaison managers, sound consultants, sound engineers and security supervisors – a real mix.

Why is it then that the students that contact me are still as overwhelmed and excited to find a woman in my position as

Do you agree with Hyde and Fox? Are you a woman exceeding in this industry? what are your views on service? Have your say by visiting www.standoutmagazine.co.uk and leaving your comments

Zac Fox

I was 15 years ago when I met Sarah?

Is it because we aren’t as “out there” as our male colleagues? Are we on enough panels at industry events? Are we getting out and talking to students at their universities? Are we writing enough articles for trade publications? Do the various industry awards reflect our successes?

I think it is time that the women who are succeeding in this industry show others that there are truly no gender limits for them by getting together, standing up and getting recognised and using their influence and experiences to support and inspire the next generation of women in events.

event

buyers 55 30-31 JAN 2014

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Sound WaveS

Hi-Lights were engaged to provide Sound Waves with staging facilities

Sun, sea and sound

South Tyneside Council placed South Shields on the music map last month and organised the very first Sound Waves event. Stand Out visited the coastal resort to talk to the organising team and experienced events, North East-style

S

outh Tyneside Council has a long track record of delivering large-scale concerts – South Shields’ Bents Park is the council’s location of choice for its annual summer festival programme with outdoor events attracting visitors from across the North East and even further afield. Their very existence has a positive impact upon

the local economy, so it was of no surprise when Councillor Iain Malcolm, leader of South Tyneside Council, announced that he was keen to build on its events programme with an additional outdoor event in 2013.

The purpose of this “additional” event was to attract high-profile artists, and subsequently more visitors, to the borough over the Bank Holiday period, boosting

Fans gathered to see McFly headline

local business and “raising the bar”. Sound Waves, a one-off concert was born, and planning commenced in August 2012 with Bents Park the obvious location for a large outdoor gig of this nature.

Explained Councillor Alan Kerr, deputy leader of South Tyneside Council: “Bents Park is an ideal venue for concerts of this type due to its capacity and accessibility.

The council’s events team is extremely experienced in delivering high quality, safe events at the site so no other venue was ever under consideration.”

Bents Park, which sits on the coastal resort’s beachfront, can be configured for a variety of events, yet the Sound Waves organising team capped capacity at 10,000.

Six thousand people attended the event, a mix of families, couples and teenagers that had come to enjoy all the resort and location had to offer. But there was a particularly North East feel to the brand new event, and it was a conscious decision by the council to showcase local talent.

“The line up for the event had a particular local feel with Jade Thirwall and Perrie

event

buyers 57 30-31 JAN 2014

Sound WaveS

Edwards from Little Mix and Joe McElderry all hailing from South Shields. The addition of headline act McFly, and up and coming artistes such as The Vamps and the Luminites resulted in a wide audience dynamic,” continued Kerr.

“Joe McElderry played Bents Park in 2011 however this was the first opportunity to promote Little Mix featuring Jade Thirlwall and Perrie Edwards performing in their home town since their X Factor success. Local residents are extremely proud of what they have achieved and it was great that we were able to get some of the boroughs most famous ambassadors together on the same bill,” he continued.

Nitelites, Hi-Lights, 1879, Delta One Security, Big TV, Interserve, North East Radio Hire, Wernick Hire and Nixon Hire supplied equipment and services to the event – build commenced on August 19 and breakdown was completed by August 28.

1879 Events tendered for Sound Waves via the usual South Tyneside

6,000 tickets were sold for the event

breakfast, lunch and evening meal to the artists and crew. A marquee at the rear of the event site played host to press, sponsors and family and friends of the artists who all enjoyed a mix of antipasti, braised beef,

The council’s events team is extremely experienced in delivering high quality, safe events at the site so no other venue was ever under consideration Council procurement channels. It won the contract at end of July, commented Gary Hutchinson, commercial director of 1879 and Sunderland AFC. The brief was to deliver a range of services which included providing competitively priced public bar and food facilities, deliver top quality food to a sponsors and invited guest area plus provide

1879 managed public catering and bar facilities at Sound Waves

event 58 buyers 30-31 JAN 2014

chocolate fudge cake, cheesecake and a selection of cheeses. Added Hutchinson: “We also provided stewarding and acted as a ticketing agent, selling tickets from the Stadium of Light box office.”

The council issued 6,000 tickets and South Tyneside Council worked with Ticketmaster, 1879 Event Management,

South Shield’s Customs House Theatre and Tourist Information Centre in terms of distribution. 1879 Event Management had previously worked with South Tyneside Council but it was the first time that the Stadium of Light’s box office had sold tickets for an external event, having previously concentrated on match day sales and its own in-house concerts.

Commented Hutchinson further: “This contract has enabled 1879 Events to further extend their remit and showcase how we can deliver catering and stewarding services for a large-scale event outside of the stadium to a diverse demographic. We have worked on multiple events where we have delivered this type of service but this is the first music concert which was not our own.”

Now that the event is over, South Tyneside Council has turned to 2014.

Concluded Kerr: “The feedback from visitors has been extremely positive. The event went very well and any learning points were only minor.

“We will shortly be undertaking a full debrief. Once this is completed, we will report back to our leadership team seeking views and aspirations in terms of our 2014 concert programme.”

Little Mix entertained the crowds

Stand Out Magazine 122x86mm ad_7001_1-4 page ad 05/10/2010 10:13

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Feature is sponsored by

The Showman’s Show returns to Newbury Showground on October 23 and 24. Stand Out is returning to the show with its Outstanding Seminars. Read on and discover the latest news from all those exhibiting and find out who you can learn from in our exciting seminar programme

“e

verything’s coming along very nicely,” explains Jeremy Lance, organiser of The Showman’s Show. “This year’s going to be a very interesting year.”

Lance is talking to Stand Out about the upcoming edition of The Showman’s Show, the annual event for outdoor show organisers – he and his brother Johnny are currently pulling together the final elements that will create the two-day event.

And it’s positive news. Exhibitor numbers are good and the show will benefit from brand new suppliers, and contractors that have decided to revisit the event at Newbury Showground. It’s reassuring, confirms Johnny Lance – the fact that exhibitors are returning to the event proves they see the value in exhibiting and have something to shout about. Plus, it gives visitors something fresh to look at. So, what can you expect?

Sister companies Batmink Distribution and Themes Incorporated will take over a 360 square metre covered area to demonstrate the very latest products available to purchase and hire. Batmink Distribution will be using the show for the launch of product lines including a range of event furniture, aluminium truss, Vision curtains, a new take on starcloth, and an illuminated sofa.

Themes Incorporated will be creating two mock event areas – the “perfect wedding” and the “ultimate party” – so that visitors to the show can see products in a simulated event environment.

An important factor, explains Sonia Ashworth, organiser of The Surrey County Show and a regular visitor to The Showman’s Show: “I always pick up the latest, new ideas from The Showman’s Show; from box office and ticketing to grandstands, litter and recycling. There are so many exhibitors and it is always useful to meet them face-to-face and be able to see their products in action rather than imagine them from a photo.”

A-Plant and Eve are fans of the handon approach also, and that’s why the companies are returning to the event to highlight how they can help organisers, particularly following A-Plant’s acquisition of Eve earlier in the year.

Visitors to the Eve and A-Plant stand will have the opportunity to see the A-Plant Power Cube, a green and temporary power solution that runs silently.

Morris Site Machinery will also unveil its Denyo EVENTA 60 (60kVA generator) at The Showman’s Show – the company says that the new generator provides an ultra silent backdrop to any performance with a continuous output of 60kVA and an average sound pressure level of up to 57dB(A).

And lighting the stage will be Morris Site Machinery’s Softlite 440 and Softlite 640, a new temporary lighting concept that is suitable for event and festival sites where wide reaching light is required.

Spirafix will be at the show for the first time too, exhibiting its Spirafix Ground Anchors that can be used on hard ground and tarmac – the fixing system has been designed for outdoor projects that utilise marquees or wooden cabins.

Several suppliers to the events industry will launch products at the annual show for outdoor organisers

new ideas The organisers of The Showman’s Show are looking forward to welcoming a mix of event industry suppliers to Newbury Showground on October 23 and 24. Since the show’s inception in 1984 it has always been held at an outdoor venue, which means the organisers can be flexible in their approach and the exhibitors can be as creative as they want to be in presenting their products in the way they would be used.

Echo Barrier, an acoustic barrier designed to control excessive noise, will be showcased at the showground, as will Get Gig Loos, toilet specialists, and Boldscan, which will be showcasing its new Clubhouse. Etherlive’s main focus at The Showman’s Show 2013 will be to highlight its Live Event Footfall Analytics (LEFA) technology that launched in December last year – the technology enables organisers to understand the movement of attendees at their events through people counting. The system can be used to monitor attendee

www.stareventsgroup.com

61

The Showman’S Show preview

On the discovery trail

The Showman’S Show preview

Feature is sponsored by

movement patterns between areas of site and give an estimate of overall visitor count. And, Showforce is exhibiting at The Showman’s Show too. In addition to talking to visitors about its existing event crew and staffing services, it will be launching a division called Production HR. The Production HR division will provide a turnkey solution for anyone looking to source highly skilled and experienced designers, technicians and managers within the event and production industries.

Share best practice The distinctiveness of The Showman’s Show attracts new exhibitors every year and once they have exhibited many return to exhibit again. MTD (UK & Ireland) Ltd will be returning after its debut in 2012, bringing with it a number of stainless steel drinking water fountains, which will be placed around the show site for use over the two days of the event. There’ll also be a number of Wi-Fi hotspots, two in fact – one will be located in the Exhibition Hall Café and the other in the Show Restaurant at the end of Avenue E. Jeremy Lance commented: “We understand the increasing importance for people to have access to the Internet wherever they go. These new Wi-Fi hotspots will enable visitors to stay in touch with their office while still having a productive time at The Showman’s Show.”

The hotspots will also provide an opportunity for visitors to email their colleagues with details of best practice from Stand Out magazine’s Outstanding Seminars, which are returning to the event following a one-year break.

On Wednesday, October 23, visitors can attend a special session on The Purple Guide. At 12pm, join Richard Limb, director

Stand out magazine’s outstanding Seminars return to this year’s event

of Capita Symonds, Jim Winship, director of The Event Services Association, Sarah Cole, director of SC Productions, and Tim Roberts, director of The Event Safety Shop, and hear how the guide, which is currently in consultation, will impact on your events once it is revised. The Purple Guide is out for consultation until October 31, so this is your last opportunity to give feedback on a piece of documentation that will change the way you work on-site.

Carrying on with the health and safety theme, Neil Marcus, director of Red Man Events, will discuss best practice in relation to the delicate subject of dealing with a death on your event site. It’s a situation that no one wishes to go through but it could happen on any event so this session on October 23 also aims to share best practice and encourage an exchange of experiences.

Adds Neil Fagg, publisher of Stand Out magazine: “The Showman’s Show is an

The Showman’s Show takes place at newbury Showground

62

www.stareventsgroup.com

visitors will discover a raft of innovative new event ideas

important event – it’s a perfect opportunity for the Stand Out magazine team to get out and about and meet our readers. But it’s also an opportunity for our readers to learn something that they can take back to the office. That is the only reason why we host the Outstanding Seminars – because we think that the sharing of best practice is key to a successful industry.

“We hope to welcome many event organisers, festival directors, show managers and industry professionals to the show and look forward to saying hi to friends old and new – you will find the team and the seminar sessions on Lew Spencer Avenue in a huge mobile trailer from Versatile Venues.

You won’t be able to miss us, so please do register your interest for the seminars.

“Health and safety is such an important topic, and so crucial, that we are confident that these session topics are what visitors need to hear about,” Fagg concluded.

Interested in attending The Showman’s Show at Newbury Showground? You can register for the outdoor event by visiting www.showmans-directory.co.uk

standout ad revised 6-2.pdf 1 10/09/2013 12:58:06

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Organising an event or film location without the use of portable roadways can be near impossible, even when the ground conditions are considered good. AUTOTRAK protects the ground and creates an easy access and a base for set-up vehicles and crew.

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Our product uses are only limited by imagination. With distribution centres in Hertfordshire and Sheffield, Marquee Carpets Ltd offers flexibility.

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t. 01638 507 684 or 0208 988 9100 e. info@sunbaba.co.uk www.sunbaba.co.uk

TSS software all Hire and Event CAD - designed specifically for the Event Hire Industry.

We provide experienced, reliable and professional crew, technicians, drivers, plant machinery operators, chippies and porters. Every crew member will arrive on site with a tool kit including a hammer, hex-keys, adjustable spanner, podger and utility knife.

Event CAD produces 2D layouts and 3D colour visuals for events. Impress your customers with their own personal layout.

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MTD have had a busy first year in the UK with impressive systems installed at Wentworth for the PGA European Tour, Mint Polo in the Park, Goodwood, Live Nation at the Olympic Park and Boomtown Fair to name but a few. Organisers are quickly picking up on the highly efficient and innovative solutions for potable and waste water management.

With an equally impressive record for service, quality and reliability MTD are rapidly revolutionising temporary water infrastructure across the industry.

Come and see us on Avenue C Tel: +447557868904 Email: info.uk@mtd.net www.mtd.net

Tempower has a huge stock of distribution boards, cables, cable ramps and auxiliary items available for rental at competitive rates.

all Hire will save you valuable time, enabling you to access information quickly.

Including: • Instant hire job information • Stock availability • Client history • Comprehensive user documentation • User configurable • Quotation and contract • Delivery and resource scheduling • Invoice information • Management reporting • External accounting Link • CRM.

Come and see T S Solutions in the Exhibition Hall, Stand 57 on 23 & 24 October at The Showman’s Show.

Tel: 0844 800 1232 Email: info@tssweb.net www.tssweb.net

Excell Electrical Event Solutions are at the forefront of the industry providing major power distribution and lighting for all types of outdoor events.

Our expert team work with you at every stage of your event to ensure a flawless operation. Our online exhibitor order form and payment system offers exhibitors a fast and efficient way to order their power.

Our installations fully comply with BS7909 and are installed to a standard second to none.

For further details please visit www.excellelectrical.com

Supplying a full range of cable ramp products From Lewden Linebacker, Guard Dog and Yellow Jacket.

Water Direct has the expertise and dedicated drinking water equipment, comprising of water tanks, water tankers, water pumps, and water distribution points which when combined with our onsite plumbing facility ensures a complete quality assured service to any event.

Water Direct welcomes and embraces the new BS8551:2011. This new standard raises the bar for ensuring the highest standards of quality in temporary water supplies to Festivals and Events. Water Direct established such high quality standards over a decade ago and has always provided quality assured water and infrastructure systems for temporary water supply requirements anywhere and at any time that a piped water supply is unavailable, unusable or just inadequate.

Tel: 0845 606 6049 Email: hire@tempower.co.uk www.tempower.co.uk

T: 0845 345 1725 E: enquiries@water-direct.co.uk www.water-direct.co.uk

Whether you need a single ramp for a cable or pipe, or kit for a high profile festival or event, we always provide the best solutions because we have the technical expertise and experience to support our clients, wherever they are located.

Full turnkey packages are available and we take calls 24/7 to provide what we consider an unrivalled service. That’s why our clients’ retain our services and return to us time and time again.

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buyers 65 30-31 JAN 2014

SHOWMAN’S PROFILES

Ace Crew are a leading supplier of technically minded crew to the UK’s Exhibition and Events Industry. Holding more than a decades experience within the industry we have the skill set to help make your event a complete success!

SHOWMAN’S PROFILES

Barkers Marquees supplies the Events Industry; specialising in Vintage and Contemporary Marquees and Linings.

Established over 100 years, we stand for quality, expertise and exceptional service.

At 2013’s Showman’s Show we are moving to a new location where we are supplying the Marquee Suppliers’ Pavilion.

On this NEW stand we will be: • Showcasing our Award Winning Petal Pole and New, High peaked Petal Frame Marquees • Launching our own Giant Tipi design at the Show entrance • Showing samples from our range of Marquees, Linings and Accessories.

Tel: 01883 337099 Email: sales@barkersmarquees.com www.barkersmarquees.co.uk

BARKERS Marquees Fabric Engineering at its best

Right Guard Security has been providing a vast range of Security Services since 1990. During this time we have expanded dramatically due to our high standards and professionalism and hold SIA approved contractor status for the provision of Security Guarding, Door Supervision, Close Protection and Key Holding services. The strength of Right Guard is its diversity to meet both our existing and new clients ever changing requirements, providing constant support during both planning stages and the security assignment.

Head Office 01227 464588 or London 0207 241 5525 Email: info@rightguard.co.uk www.rightguard.co.uk

Bands make it rock but great crew make it roll

Flexfurn Ltd. is one of the European leaders in folding and stackable furniture, trolleys, covers and accessories for the event and hospitality industry. We offer innovative solutions and exclusive designs, as well as the basics in functional furniture.

Quality and service are our key values. We create and produce high quality products that are meant to last and perform at every event. Our sales team ensures your requests are dealt with in a swift and professional manner. Our e-shop allows you to browse our entire product range and place orders online, quick and easy.

We are located in Cheltenham and have our head offices in Belgium, near the port of Antwerp. We export our furniture both inside and outside Europe.

We carry large stocks and are able to deliver quickly, all over the UK, Europe and beyond!

Contact us at info.uk@flexfurn.com for more information. www.flexfurn.com

We are the home of the Corporate Funfair and are most definitely the leaders when it comes to supplying funfair rides and equipment to the corporate world, private parties and also for TV and film work. This, our 20th year has proven to be our busiest to date supplying clients from high street brand corporates to private birthday parties, celebrity footballers and even royalty. We are a reliable company committed to giving the best to our clients whilst still offering value for money. We take health and safety very serious and have full public liability insurance and risk assessments. We can supply anything from a children’s roundabout to a complete funfair and have some unique packages available. For reliability, value for money and an excellent service book with us for your next event.

For more details, call Premier Rides on 01403 270076, visit www.premierrides.com or email mandi@premierrides.com

True Turnkey Solutions for Any Size Event

Come and visit our stand at The Showman’s Show and discover a solution to suit your temporary staffing needs.

Signature Systems Europe is the world’s largest manufacturer and supplier of trackway and modular fencing and flooring systems. We have worked with the world’s most prestigious trade fairs, stadiums, and events; including the 2012 London Olympic Games. We offer a full range of products and services; including logistics, installation, project management, and complete turnkey hire solutions. Enquire today about how we can help make your event or exhibit stand out from the rest.

Tel: 01788 229988 Fax: 01788 229986 Email: debby.clayton@mercury-network.co.uk www.mercury-network.co.uk

Direct: +44 (0) 1642 744 990 Freephone: 0800 678 5893 www.signaturesystemseurope.co.uk sales@signaturesystemseurope.co.uk

Mercury provide a wide range of skilled and non skilled staff to the indoor and outdoor Events Industry. Most recently we supplied Bounty Events with top quality crew for Fairport Convention Cropredy Festival in August.

event 66 buyers 30-31 JAN 2014

STEPHEN P. BORD & ASSOCIATES

Unit 7, The Polygon Avonmouth, Bristol BS11 8DP www.marqueecleaning.com

Specialists in providing Waste Management and Cleaning/ Maintenance Services for SPECIAL EVENTS AND EXHIBITIONS to both private and public customers, worldwide, including: • Exhibition stand cleaning • Pre post show cleaning • Skip & bin hire • Bulk liquid & waste disposal • Cleaning & maintenance • Hospitality venue cleaning • Recycling/reprocessing • Litter picking • Crew catering • Washroom hygiene services • Window cleaning

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Send Kit To Us Have your kit professionally treated, cleaned and dried ready for collection / courier in our Bristol warehouse.

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We are pleased to offer an additional service to you - our “Belly Busters” Catering Service, which provides both crew and contractors catering from our own mobile unit. This service provides:

Hire the latest electric washing machine to clean your kit on your premises - saving hours of labour and time - enables you clean your kit at variable speeds and in the timescales you require.

• A selection of hot and cold good food at reasonable prices • Fast and friendly service, including a delivery option around site • Excellent hygiene, health and safety with trained staff • Catering for all your needs, from fast food to full silver service • Available during build up, show and breakdown periods • Dry covered seating area in our own new large marquee • We can supply flooring, tables and chairs and heating if required

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06/09/2013 15:25

Space heaters oil gas electric Dehumidifiers and fans Stationary heaters Cooling www.masterheaters.co.uk

Find a dealer in your region: www.masterheaters.co.uk

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EVENT SERVICES GROUP Outside Catering Hire Equipment, Generators, Heaters, Alto Shaams London | Gatwick | Guildford | Wiltshire www.esgeventhire.co.uk | 08700 349 269

0845 5 55 65 75

event 68 buyers 30-31 JAN 2014

Grandstand units to seat 150 people undercover multiples of 150 seats can be added Quick to set up and remove for further info please phone or fax 01588 630454 or email sales@grandstandhire.co.uk

Sapa Profiles are the leading UK manufacturers of extruded aluminium profiles. We also offer a comprehensive range of in-house services including design, CNC machining, welding, cutting, bending, assembly and finishing of aluminium profiles to meet a diverse range of applications.

At this years Showman’s Show, you will be able to view a 180Kva Ultra Quiet Road Tow Generator, which as been used for Film and TV work – please visit us on our stand BGG (UK), where our engineer will be happy to discuss our extensive fleet.

Sapa has the technical expertise to work with customers to turn ideas, concepts and designs into products – see the website www.aluminiumdesign.net

Office: 01580 755594 Email: sales@sparkspower.co.uk www.sparkspower.co.uk

Contact us at marketing.profiles.uk@ sapagroup.com

De Boer is the leading international supplier of temporary and semi-permanent structures and related services for events and commercial applications, both in the private and public sector.

We service client requirements, with a tailored combination of complementary resources, including over 350,000m² of stock, over 70 different structure types, a professional workforce encompassing a broad range of disciplines and a highly developed and reliable third-party supply chain.

Tel: +44 (0)1280 846500 Email: sales.uk@deboer.com www.deboer.com

Rubber Box are now manufacturing a range of audio breakout boxes. We currently have 5 new standard boxes that have been added to our “On the Shelf” range and we will offer the same bespoke service that we offer on the power boxes. Whatever your requirement or configuration we can build it for you.

The audio boxes will use the same type of rugged rubber enclosures and will be fitted with high quality components just like our power boxes to ensure reliability and trouble free use.

SHOWMAN’S PROFILES

Sparks Power have been providing event power for the past 16 years. We are a friendly, professional company with combined 30 years + experience. We pride ourselves on the level of service we offer and our breakdown record is second to none.

Our generators are well maintained, and are not used on construction sites – unlike many of our competitors. We offer 24 hour call out as standard, for peace of mind for our customers.

Also, in conjunction with our sister company in Belgium, we are able to offer a large profile range up to 620mm wide x 50mm high, or 300 x 300mm with a weight of 65 kg/m and a maximum length of 26m.

Bannerandflag We supply a wide range of Printed Textile products, including flags, horizontal & feather banners, tablecloths and bunting, plus more.

We have a good choice of polyester fabrics, and also offer a “print and send” service for those who can do their own finishing.

There are various styles and sizes available, and will also do custom sized printing.

We do Direct to Garment printing, making complex designs achievable.

From start to finish the work is done in-house.

Contact us at info@bannerandflag.co.uk (Find us on Avenue D) www.bannerandflag.co.uk or 01256 812487

Energyst Rental Solutions will put real energy into making your event a success.

Our extensive range of quality power and temperature control rental equipment is tried and tested at some of the most complex events and tours worldwide. They provide the atmosphere and ambience that can turn a concert or sporting occasion into a truly unforgettable experience.

We welcome you to join us on our stand where our experts will be on hand to discuss our rental solutions which include: • Power Generators • Load Banks • Transformers • Fuel tanks • Chiller Units • Air Handlers • Air Heaters • Boilers • Heat Pumps Geoff Wheatley, Events Account Manager Office: +44 (0) 1902 797000 Email: sales.supportuk@energyst.com www.energyst.co.uk

www.rubberbox.co.uk

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The drapes and rigging people.

At Blackout we offer more than just the usual event equipment hire. It’s not just that we’re the only company in the UK supplying a complete drapes and rigging service, we also provide what others can’t.

Our people.

Blackout people, from project management, through warehousing and manufacturing to rigging and installation, are skilled, dependable and enthusiastic - in fact, we think they’re the best in the business.

Find out for yourself. To talk to Blackout about your next project or event, phone +44 (0)20 8687 8400 contact us at sales@blackout-ltd.com or visit www.blackout-ltd.com

Where the people make the difference.

Concert stages in all sizes, temporary structures for every event.

Stageco Belgium N.V. Kapelleweg 6 • B-3150 Tildonk Tel : +32 16 60 84 71 Fax: +32 16 60 10 61 info@stageco.com www.stageco.com

event 70 buyers

20130913_Stageco_Zomer2013_Intern_126x180.indd 1 30-31 JAN 2014

13-09-13 13:37

Feature is sponsored by

STaging and rigging

The stage is set Paper trees, projection, lots of truss and a little bit of creativity have resulted in some imaginative staging solutions for a number of organisers. Stand Out looks at the latest staging and rigging case studies

W

hen AEG Live, organiser of Barclaycard British Summer Time, revealed plans for the inaugural event, it promised a “new format” with specially designed installations. The event at London’s Hyde Park featured four zones and stages, the most notable The Great Oak Stage.

This was a collaborative effort that would see Star Events Group work with MDM Props to turn designer Es Devlin’s scenic ideas into reality. The task was huge – Star Events Group, led by commercial and technical director Roger Barrett, built a 25m x 20m VerTech system with angled stage wings so that three giant tree trunks, each with a main branch, appeared more three dimensional, Barrett explained.

He said: “The project was complicated by the need to wrap the whole of the specially angled stage wings in floor-to-roof video.

The stage wings were angled so that we could make the trees seem more three dimensional without them sticking out in front of the stage too much, plus it enabled a big area of screen to face the VIP area.

“The combined weight of trees and screens came to around 50 tonnes on the downstage edge of the stage structure and so our designers turned to nature for a solution,” Barrett added. “All the weight and the wind loads on trees are dealt with by the main trunks – we proposed a structural core for the trunks and main branches made of various sizes and grades of truss. This made

Star Events group “branched out” at Barclaycard British Summer Time

calculations and rigging at least possible, if not easy. In practice it worked very well, with the extensive array of load-cells built in to the roof structure proving that most of the scenic weight was going to ground via the trunks.”

The stage supported almost 80 tonnes of scenery and production. The truss, concealed by the tree trunks, bore the weight of the tree scenery and each tree trunk had two main branches up to 13 metres in length.

“Manipulating the main branches proved to be very challenging due to the asymmetric shapes and the need for precise positioning to connect the truss cores,” Barrett said.

“A spreader truss suspended from a tower crane, and carrying electric chain hoists that could be operated from the ground, proved to be the only way to assemble the whole façade in the very tight time schedule.”

Such attention to detail is paramount if organisers are looking to make an impact – producing creative results within tight timeframes is second nature.

James Thomas Engineering has launched the JT Truss range. The original JT30 and JT40 trusses, which were revealed at the start of 2013, are now joined by triangular and ladder truss options and an arched roof system. Off the shelf lengths are available from 0.5m – 5m with a choice of solid corners or gates, two to six-way corner options, a three-way T-corner connection and custom lengths are available to order too. Each arched roof system has been designed around standard 8ft x 4ft decking to ensure universal compatibility and comprises the new JT Truss product range with Keder-groove style PVC covers.

www.blackout-ltd.com

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Staging and rigging

Feature is sponsored by

Serious Stages worked with taO Productions to provide a stage for Mumford and Sons latest show

“We strive to create world-class design within the tight constraints of time and materials, and which reflects and accommodates the nature of the venue,” said Brian Jones, producer at Blonstein.

Jones recently worked with the British Fashion Council and architectural partners Emulsion for London Fashion Week – he argued that event boundaries can be pushed with some imagination.

Blonstein, which was appointed by the British Fashion Council, commissioned Pro Access Scaffolding to create six doorways for London Fashion Week.

“Each of the doorways leading off the central courtyard at Somerset House required the means of providing identification signage for six fashion houses present at the event,” commented Pro Access director Mark Chapman.

Pro Access used a Layher Scaffolding and Truss System to create towers either side of each doorway, connected above to create a flat area for the designer artwork to be attached: “Significantly, because

Pro access worked with Blonstein for London Fashion Week

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this is a listed building, we were unable to anchor the structures to the fabric of the brickwork itself,” continued Chapman. “As a solution, we developed a purpose-designed compression tie which clamped either side to provide a secure and rigid structure as specified by the customer.”

According to Jones, such projects would not function without the complete dedication from all those involved or without high levels of attention to detail. Factors also appreciated by Serious Stages, which recently worked with TAO Productions, and Right Structures, which were engaged by Media 10 and Hawthorn’s for the Coronation Festival’s gala concerts.

Right Structures’ modular, arched roof stage measured 17 metres high and 10 meres deep. It also measured 45-metres wide but just 50cm from the walls of Buckingham Palace – extreme care and the highest levels of detail were needed.

Structured approach Serious Stages supported Mumford and Sons for a one-off event, providing the transparent stage for the band’s Gentlemen of the Road Stopover in Lewes.

The Gentlemen of the Road Stopovers is a global series of events in small cities and towns around the world, organised by Mumford and Sons. The Lewes stop saw the band organise the first ever concert to be held in the cricket ground, Convent Fields.

Serious Stages worked closely with TAO Productions, headed by Andy Cotton, to make the band’s vision a reality, installing a 19-metre, four-bay Supernova with clear skins to showcase the unique surroundings, and make the most of the July sunshine.

Cotton commented: “It’s always difficult taking a unique event to a small town, which hasn’t hosted events like this before. But that’s one of the reasons why the band wanted to go to these venues. Serious

a brand new product has been designed, manufactured and launched in the UK to transform the way stage and set backdrops are created. LigHtset is the brainchild of Kent-based Prominence Production Services and is an “all-in-one”, fabric set solution that combines 3d printed images, lighting and front or rear projection. Comprising a speciallydeveloped, polyester fabric substrate with a patented coating, LigHtset enables set images to be printed directly onto fabric whilst the luminescence of the material gives the freedom to light a set from the front and rear.

Stages worked hard and professionally to create some great structures and to manage the on-site health and safety requirements of the council and the HSE.” Simon Fursman, Serious Stages’ project manager, said: “We’ve worked with Mumford and Sons on a number of occasions including the Olympic Park show this year and the Huddersfield and Galway stopovers in 2012. They always have a big influence on the look and feel of their events, with lots of branding and artistic touches.

“This time we made 60 flag poles by adapting scaffold pipes with ball bearings, which were then installed across the site.

We’re always looking at ways to reuse stock to meet creative challenges, maintaining the highest levels of sustainability.

“The main stage was an impressive structure for the site and scale of festival, and we adapted it with clear skins and a slight cantilever at the front. This was used to hang festoon lighting from the front of the stage all the way back to the delay towers.”

in small stages Lak Mitchell, creative director of BoomTown Fair, opted for a steel sub-structure from Acorn Event Structures for its Lion’s Den stage, which took on a new look for 2013.

Revolving stage hire & sales

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Staging and rigging

Feature is sponsored by

“At BoomTown it’s all about the secret,” explained Mitchell. “We did such a creative job on the stage that everyone commented that it looked like it had been there forever.”

Mitchell and his team disguised a 40m x 15m steel structure, and covered it in vines and moss to make it look like the stage had just been discovered. In previous years the Lion’s Den stage has been underneath the canopy of a big top, however festivalgoers at the 2013 event experienced a whole new look. The Lion’s Den stage was now in a clearing in the woods, carved and textured to give it a “just discovered” feel.

The 16-metre high Aztec temple themed Lion’s Den stage was designed and built by Si Carroll and his team from The Scenery Shop along with a sub-structure by Acorn Event Structures. It was clad with wood and polystyrene and dressed, painted and treated with minute attention to detail.

Central Presentations, AF Live and Utopium also worked on The Lion’s Den stage, and provided kit and services that would see more than 10,000 music fans watch established artists and emerging talent.

Moving The Lion’s Den stage made the area more accessible – it allowed more fans to enjoy the acts on the main stage: previously, The Lion’s Den could only accommodate 6,000 fans within the big top.

The new move has opened up the stage to a larger audience. Developments like this are vital if organisers wish to sustain their event.

It’s a similar story for the organisers of Africa Oye – Paul Duhaney, director of the event, commented that he likes to add new elements to the event to make it grow. But changes are budget dependent. This year he made a simple move and introduced an 18 square metre LED screen to his stage, which was supplied by UK Events Group.

It provided him with a revenue stream for sponsorship opportunities and next year he is considering the use of scrims after he was inspired by some of the stages and production at the recent Liverpool International Music Festival.

Duhaney plans to grow Africa Oye in 2014 with the introduction of new stages in Sefton Park, the location for the free African music festival but he has one eye on the event budget – as with any event, developments are budget dependent, yet Duhaney knows he must keep giving his loyal and growing audience a new experience.

A factor that Chris Carney, founder of Threshold Festival, knows only too well.

“Over the last couple of years, we’ve looked to make our staging stand out and

74 www.blackout-ltd.com

© Ian Taylor

inspired by the just discovered look, Boomtown Fair’s Lion’s den stage

looked at how we can create a different experience with it. This year, we approached stage design students to come up with some concepts, and then we worked with Craft Creative in Liverpool to design our Paper Garden Stage.”

The Paper Garden stage featured white paper trees which were then projected onto – recycled paper and chicken wire were used to create the set and Mad Mapping was used for the projection. Over the threeday festival, the stage design and projection reflected the changing of the seasons, flowers bloomed, leaves fell and snow dropped from the sky.

Carney continued: “Paper mache and chicken wire doesn’t cost much and the projection really cuts down on costs – it’s a much cheaper option than using props.”

Threshold Festival’s second stage carried a circus theme and was created by The Lemon Collective – it used puppetry and circus-themed projection.

“Projection is adaptable and can sometimes give you a better effect,” added Carney, who also stated that he has plans for Threshold Festival 2014. “We are looking at staging and developing ideas for our next event. This year we only dressed three of our eight stages so the plan is to theme and dress all of them. I’m already working on the idea of retro futurism, some weird Barbarella science territory – just think of The Jetsons.

The theme will run throughout so guests will have that immersive experience, and for us that starts with the stage.”

Blackout returned to the British Museum for a second year, installing the biggest screen yet for the British Film institute (BFi) outdoor cinema screenings. this year’s event, which took place from august 29-31, was titled Monster Weekend and screened classic British horror movies. the three-day event kicked off the BFi’s season gothic, which tours the UK from October until January 2014. the Blackout team worked closely alongside tim Stevens, producer at the BFi, to design and install a custom-made front projection screen sourced from Harkness Hall that was three metres wider and two metres higher than last year. to suspend the 15m x 9m Prolyte H40V truss frame, Blackout utilised four one tonne Lodestar chain hoists hung from a James thomas supertruss ground support structure.

Working alongside structural engineers Webb Yates, the team calculated 20 tonnes of water ballast to ensure the structure remained safely in place in winds of up to 40 miles per hour.

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SouthWestGroup are delighted to have supported this years ‘The Big Feastival’ as the Technical Production Contractor providing Stage, Lighting, AV and Sound across the event.

A leading supplier of POWER to the events and entertainment industry.

Event Electrix prides itself on providing a top quality service for outdoor Events, supplying event spec and film silent generators, along with bespoke power distribution tailored to suit your needs.

With a portfolio of supplying full site power and lighting to events such as Car Fest and Taste Festivals, you can be sure our attention to detail is second to none.

Generators Power distribution Site & Architectural lighting T: 0844 800 2833 E: sales@eventelectrix.co.uk www.eventelectrix.co.uk

event 76 buyers 30-31 JAN 2014

The Big FeasTival

30,000 people enjoyed Jamie Oliver and alex James Present Big Feastival

Recipe for success The Big Feastival has undergone many a transformation in its first three years. Earlier this year, the family-friendly food and music festival was bought by IMG Arts and Entertainment from Brand Events. Here, Justin Clarke, chief executive officer for Taste Festivals, which organises Big Feastival and Taste food festivals, discusses IMG’s vision for the “wholesome” event

i

t’s always interesting to see how an event develops. Stand Out attended the very first Big Feastival in August 2011 when it leaped onto the foodie event scene at Clapham Common.

You could see the event’s potential. In the same year, Stand Out also visited Alex James Presents Harvest at the Blur star’s farm in the Cotswolds. This outing was blighted when the event’s promoter – Big Wheel Promotions – abruptly ceased trading.

It left a bitter taste in the mouths of many contractors and an uphill challenge for Brand Events when it took over Alex James’ site to host Jamie’s Big Feastival in 2012.

Move forward a further 12 months and the third Big Feastival has just rolled out of the stocks with new owners. In February, IMG Arts and Entertainment acquired Taste Festivals – which owns Big Feastival – from

Brand Events. So can an event survive such changes? And more importantly, can Big Feastival now put down some roots?

Justin Clarke, chief executive officer for Taste Festivals, certainly seems to think so – some considered thinking and a proactive approach will make the family-friendly and “wholesome” event successful.

“IMG were extremely nervous of the enormous losses made by Harvest and Big Feastival,” Clarke told Stand Out. “It had a minor miracle to pull off and it’s a big relief that we have done it.”

The sale to IMG has had virtually no impact on the development of the 2013 event. Taste Festivals and the Big Feastival’s operations and management team continue to operate from the same business premises at Earls Court London, and the team has remained unchanged despite the acquisition.

Continued Clarke: “Last year, we [Brand Events] had five months to put Big Feastival together. We were hanging out for a contract at Victoria Park to run the official food festival of London 2012. The Mayor’s Office asked us to run it but we were getting no straight answers. It was a myriad of complexities and confusion so we decided not to get involved with something we had no control over and concentrated on The Big Feastival.”

Alex James Presents Harvest left a bad taste in people’s mouths, explained Clarke.

Two loss-making events – Harvest and Big Feastival – had left people feeling nervous.

Conceptually, people could see that there was a successful event to be organised but no one had done it successfully, he added.

“This year, we’ve had a full 12 months to plan Jamie Oliver and Alex James Present Big Feastival. We’ve given the event it’s

event

buyers 77 30-31 JAN 2014

The Big FeasTival own identity. In 2012, we encouraged Taste sponsors to get involved. For 2013, Big Feastival has its own sponsors and its own individual look.

“We’re keen to give Big Feastival its own identity by being true to the proposition – a top event that’s family-friendly, wholesome, has great quality and is rustic, all the things that are in-keeping with being on a farm.”

GL events Owen Brown, Yurtel, The Amazing Tent Company, Ascot Structures, South West Group, Serious Stages, Lion Trackhire, Prestige Toilets, Fence Hire, Watermills, Event Electrix, DC Site Services, AES, CTM, Elliotts, SO Group, A Freeman Company, Victorian Lace, A&E Adventures and Hattie and Flora have all provided equipment and services to Big Feastival, which is visibly bigger and better than previous incarnations. Taste Festivals’ Claire Eveson headed up the event’s operations and was joined by Darren Hayes, who was responsible for marketing, and Jen Noble, show manager, who oversaw the project and kept the event on track.

Continued Clarke: “What made this year easier was that we agreed a shared vision and we committed to making it happen.

“Working with IMG has meant that we now have a strategic calmness. Brand Events is hugely creative, but it is more

event 78 buyers 30-31 JAN 2014

serious stages worked on Big Feastival for the first time. The team supplied a 15-metre wide steel arch roof system with a 15.6 metre-wide stage deck

responsive. Now, our plans are more considered and long-term.”

For example, Clarke and his team have already started making plans for 2014 – the idea is to grow the event and make it bigger.

It will mean that more infrastructure has to go in to make the Big Feastival experience richer for more than 30,000 visitors. In fact, Taste Festivals aims to grow the three-day event and wishes to welcome 35,000 to 40,000 people through its gates.

Clarke concluded: “We’re already drawing up a list of possible artists for next year. We invited down a lot of artist management for them to have a look so that they could see the audience that the festival attracts.

“Although all these people are in shorts and flip flops, they are also serious foodies, and you should have seen the crowd on Saturday night when Basement Jaxx took to the stage. It was mental. Twelve hours later and CBeebie’s Justin Fletcher is on the stage, and again you should see the crowd’s reaction. It’s quite strange but it’s all part of giving Big Feastival its own identity.”

Take That’s Mark Owen was one of the many acts to entertain the crowds – Basement Jaxx and The Feeling also played Big Feastival

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SOciAL iNSightS

Are you open all hours?

A recent angry customer tweet shows just how important it is for companies to listen to the voice of the customer and have the facilities to act immediately… and that goes for event organisers, festival directors and corporates too

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e’ve all had a customer service horror to tell in our time, explains Richard McCrossan, strategic business director of customer service software company Genesys, but when Hasan Syed took to Twitter to complain about the customer service he’d received from British Airways when they lost his father’s luggage, he decided to do more than tweet it to his own friends and followers. He opted – perfectly legally – to pay to have his tweet promoted, sending it to the top of the airline’s Twitter feed and the feeds of related companies across the world.

The same is true of events and its organising teams – no, you don’t have to be available 24/7 but if your event is running then it is not unacceptable to think that a member of the operations, PR or marketing team should be able to respond to a reasonable message or query.

Take for example Stand Out magazine’s recent trip to the Bristol International Balloon Fiesta – the PR and marketing team served as a vital source of information for all those visitors to the event, and that included providing clear traffic and travel details when families exited the fiesta’s busy car parks. The event’s Twitter feed and official Facebook group did not finish engaging with

Organisers encourage engagement pre-event so you cannot stop the conversation when the last band or DJ jumps off the stage Six hours after the tweet went live, and before the airline had responded personally to Mr Syed, it had been picked up by websites, read by thousands, retweeted and commented on. It took the airline another four hours to pick up on it. It later tweeted: “Sorry for the delay in responding, our twitter feed is open 09:00-17:00 GMT. Please DM your baggage ref and we’ll look into this”.

Twitter is a channel where customers expect quick responses 24/7, continues McCrossan. It is no longer a 9-5 world – especially when it comes to social media, and companies, particularly those that operate globally and therefore 24/7, need to be available at all hours.

its audience and target market when the last firework exploded, and rightly so.

Organisers encourage engagement preevent so you cannot stop the conversation when the last band or DJ jumps off the stage – it’s paramount for an event organiser and marketer to interact with their audience year-round and that means being prepared to respond when duty calls.

Tweeting moments @PymbleWizard Think it says a lot that everyone I went to @WildernessHQ with this year has already booked for next. Can’t wait.

@jasonmarkcook IMPORTANT! I can’t stress enough how disappointed you will feel by the time you realise this tweet contains no real information.

@BobbyNathan “This train has been delayed due to a member of the train crew being unavailable”.

I assume it was the effing driver? @FirstCC

@AgeUKLeeds We’re delighted that our near neighbour @fdarena is being officially opened tonight by pensioner Elton John!

@BingleyFestival We’ve been asked by you lovely people to keep the Twitter account going all year round. What sort of things do you want to know about? #Talk

@oldbillingsgate Despite not being a fish market since 1982 – it’s amazing how many calls we still get, asking us the price of fish!

@RKDOSoundLight Catching up on a few quotes. Not the most exciting way to spend a day but not much happens without them.

Do you agree with the above? Do you constantly liaise with your audience via social networks? If you have an event-related social media case study that you would like to share, email caroline@cimltd.co.uk

event

buyers 81 30-31 JAN 2014

COmpEtitiON

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Closing date: October 29

For more information, visit www.legoland.co.uk/hotel/ corporate or call 0844 844 8099

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reative inspiration is built into every brick at the newly-opened LEGOLAND Windsor Resort Hotel. Only 40 minutes outside London, the UK’s only fully LEGO-themed hotel offers flexible corporate only meeting and event space for up to 400 guests alongside 150 large, brilliantly-themed Pirate, Adventure or Kingdom bedrooms, two bars and restaurants plus endless LEGO quirks and surprises throughout.

Opening directly onto the world famous LEGOLAND Park, the new hotel is open year round and offers extraordinary opportunities to deliver unique, fun and memorable events in the hotel and across the Park.

“We are proving an unexpected surprise to corporate guests,” commented Jens Andersen, operations director at LEGOLAND Windsor Resort Hotel. “They walk into the lobby and think ‘wow, this is full on’ and then they enter the adjoining LEGO Suite – our corporate only space – and realise this is LEGO, but subtle, we can do business here and have great fun.

“We are able to offer really unusual, tailored experiences for delegates from dinner in the Knight’s Kingdom Castle, to

a ‘forced march’ by Storm Troopers to our LEGO® Star Wars™ Gallery for cocktails with Darth Vader, or a dive under the sea in Atlantis or even an exclusive ‘ride and dine’ Park experience; this really helps make events memorable.” concluded Andersen.

Interactive team building to drive leadership skills and positive communication using the iconic bricks is a speciality at the hotel, ranging from ice breakers and hourlong strategic LEGO Creator or Architect sessions to a three-hour tailored LEGO Quest right across the park. To see how LEGOLAND can help build your business, one lucky Stand Out reader can win a group team building package on-site for themselves or a client up to the value of £1,000. Simply visit www.standoutmagazine. co.uk to enter the competition or fill in the coupon on the left hand side.

Terms and conditions: There is no cash alternative. There can only be one winner and the competition organiser’s decision is final. Team building prize is to be taken on-site at the LEGOLAND Windsor Resort Hotel within 2014.

Booking to be taken on one occasion within 2014, subject to availability and all standard criteria for the individual team building packages selected and does not include related venue hire or food and beverage costs.

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CORPORATE ENTERTAINMENT

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CATERING EQUIPMENT HIRE Event Services Group T: 08700 349 269 W: www.esgeventhire. co.uk Markey 28 Park Farm Industrial Estate, Ermine Street, Buntingford, Herts, SG9 9AZ T: 08702 410 812 F: 08702 410 813 E: nigel.markey@markey. co.uk W: www.markey.co.uk PKL Group Ltd Stella Way, Bishops Cleeve, Cheltenham, Gloucester, GL52 7DQ T: 00 44 1242 663030 F: 00 44 1242 677819 E: postbox@pkl.co.uk W: www.pkl.co.uk

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CREW SERVICES Event-Staff Unit 27, Space Business Centre, Tewkesbury Road, Cheltenham, GL51 9FL T: 0870 415 1001 F: 0870 415 1002 E: info@event-staff.co.uk W: www.event-staff.co.uk Pitman's People 1st Floor 388 Old Street, Shoreditch, London, EC1V 9LT T: (0) 20 3651 3330 F: (0) 20 3651 3331 M: 07968 166 154 E: oliver@pitmanspeople. com W: www.pitmanspeople. com

Connections is sponsored by

Connections is sponsored by Showforce Unit 001, Stratford Workshops, Burford Road, Stratford, London, E15 2SP T: +44(0)20 8519 5252 F: +44(0)20 8519 9006 E: info@showforce.com W: www.showforce.com

Sunshine Events UK Event House, 52 – 54 Tulketh Road, Preston, PR2 1AQ T: 01772 736200 E: info@sunshineevents. co.uk W: www.sunshineevents. co.uk

Silverback Events Ltd F116 Pressrooms, 23 New Mount Street, Manchester, M4 4DE T: 0844 561 7939 F: 0161 9534001 E: info@silverbackuk.com W: www.silverbackuk.com

The Wall Of Death 72 Brighton Road, West Sussex, BN43 6RH T: 07523 662882 E: messhamwallofdeath@ hotmail.com W: www. messhamswallofdeath.com

The Mercury Recruitment Network 19a Regent Street, Rugby, Warwickshire, CV21 2PE T: 01788 229988 F: 01788 2299861 E: admin@mercurynetwork.co.uk W: www.mercury-network. co.uk TORO Crew Unit 2 New North House, 202-208 New North Road, London, N1 7BJ T: 0207 043 0652 F: 0207 681 1419 E: info@torocrew.co.uk W: www.torocrew.co.uk Twitter: @TOROcrew

EVENT EQUIPMENT HIRE EventServ UK Monckton Road Industrial Estate, Wakefield, WF2 7AL T: 0845 121 1687 E: info@eventserv.com W: www.eventserv.com Speedy Event Services The Parks, Newton-leWillows, Merseyside, WA12 0JQ T: 0845 607 1000 E: events@speedyservices. com W: www. speedyeventservices.com

EVENT MANAGEMENT

DRAPING Cover it Up Ltd Unit 12, Lilford Business Centre, 61 Lilford Rd, London, SE5 9HY T: 0207 326 7900 F: 0207 738 5406 E: info@cover-it-up.com W: www.cover-it-up.com

ENTERTAINMENT H2oh! Entertainment Extraordinary Entertainment for Every Event. Supplying entertainment across the UK and beyond T: 01273 626650 M: 07515 064149 E: info@ h2ohentertainment.com W: www. h2ohentertainment.com

EVENT ENTERTAINMENT Motorcycle Trials Display Team New Hey Farm, Whitewell, Nr Clitheroe, Lancs, BB7 3AU T: 07854553151 E: sales@inchperfecttrials. co.uk W: www.inchperfecttrials. co.uk PSW Events Ltd 36 North Street, Burwell, Cambridge, CB25 0BA T: 0845 3703660 F: 0870 0117557 E: sales@pswevents.co.uk W: www.pswevents.co.uk

Abraxys Ltd Barley Mow Centre, 10 Barley Mow Passage, London, W4 4PH T: 0208 747 2045 F: 0208 747 2046 E: chris@abraxys.com W: www.abraxys.com Tracy Lavin Events 10 Bridgefield Avenue, Wilmslow, Cheshire, SK9 2JS T: 01625 538999 F: 01625 521759 E: info@tracylavinevents. co.uk W: www.tracylavinevents. co.uk

EVENT NEON SIGNS Neon Creations Ltd Unit E1 Swan Centre, 4 Higher Swan Lane, Bolton, BL3 3AQ T: 01204 655866 F: 01204 655866 E: info@neoncreations. co.uk W: www.neoncreations. co.uk

EVENT PLANT HIRE Morris Leslie (SE) Ltd Greenbays Park, Carthouse Lane, Horsell, Surrey, GU21 4YP T: 01276 856642 F: 01276 859014 E: karen.gaden@ morrisleslie.co.uk W: www.morrisleslie.com

EVENT PRODUCTION/SERVICES TSE Productions Unit 1, Oakengrove Yard, Home Fram, Red Lion Lane, Hemel Hempstead, HP2 6EZ T: 01442 256254 E: sam@tseproductions. co.uk W: www.tseproductions. co.uk

EVENT & PROMOTIONAL STAFF LOLA Event Staffing Unit 2 New North House, 202-208 New North Road, London, N1 7BJ T: 0207 043 0652 F: 0207 681 1419 E: info@lolaevents.co.uk W: www.lolaevents.co.uk Twitter: @lolastaff

EVENT REGISTRATION Live Buzz 54 Earlsdon Av. North, Coventry, CV5 6FZ T: 0844 412 0400 E: info@livebuzz.co.uk W: www.livebuzz.co.uk

EVENT SERVICE / DÉCOR / INFLATABLES Airtechs Ltd Unit 18/19 Halesworth Business Centre, Halesworth, Suffolk, IP19 8QJ T: 01986 835 724 M: 0750 777 2345 F: 01986 87 44 66 W: www.airtechs.co.uk

EXHIBITION FLORAL DISPLAY Russell & Twining Blooms Ltd Exhibition Nurseries, Main Street, Mursley, Milton Keynes, MK17 0RT T: 01296 720006 F: 01296 720005 E: rtbflorists@btconnect. com W: www.rtbflorists.com

EXHIBITION & PROMOTIONAL TRAILERS DWT Exhibitions Jubilee Park, Honey Pot Lane, Colsterworth, Lincolnshire, NG33 5LZ T: 01476 860833 E: enquiries@dwtexhibitions.co.uk W: www.dwt-exhibitions. co.uk

EXHIBITION STAND DESIGN / BUILD Aris Design & Management Ltd Cantium House, Railway Approach, Wallington, SM6 0DZ T: 0208 544 4137 E: hello@arisdesign.co.uk W: www.arisdesign.co.uk

CONNECTIONS Strathmore Exhibition Trailers Ltd 342 Strathmore Avenue, Dundee, DD3 6RX T: 01382 816805 E: info@strathmore exhibitiontrailerhire.com W: www.strathmore exhibitiontrailerhire.com

DCE Group Ltd Unit 12, Hambridge Business Centre, Hambridge Lane, Newbury, Berkshire, RG14 5TU T: 01635 230020 T: 01635 523647 E: Matthew@dcegroup. co.uk W: www.dcegroup.co.uk

Tow Master Unit 5, Amber Court, Martland Park, Wigan, Lancs, WN5 OJY T: 01942 226633 E: info@towmasteruk.com W: www.towmasteruk.co.uk

EXHIBITION STANDS / DISPLAY Skyline Whitespace 320 Western Road, Wimbledon, London, SW19 2QA T: 0845 260 5440 E: info@skylinewhitespace. com W: www. skylinewhitespace.com

EXPERIENTIAL MARKETING Versatile Venues Creative Mobile Solutions Wireless Hill, South Luffenham, Oakham, Rutland, LE15 8NF T: 01780 720 217 E: info@versatilevenues. co.uk W: www.versatilevenues. co.uk

Tecna UK Ashley House, Laburnum Road, Chertsey, KT16 8BY T: 01932 570770 E: sales@tecnauk.com W: www.tecnauk.com

Mobile Promotions New Brook, Titchmarsh, Thrapston, Northamptonshire, NN14 3DG T: 01832 733460 F: 01832 732737 E: sales@ mobilepromotions.com W: www. mobilepromotions.com

EXHIBITION TRAILERS SALE & HIRE DWT Exhibitions Jubilee Park, Honey Pot Lane, Colsterworth, Lincolnshire, NG33 5LZ T: 01476 860833 E: enquiries@dwtexhibitions.co.uk W: www.dwt-exhibitions. co.uk

FABRICS B Brown Display Materials 74-78 Wood Lane End, Hemel Hempstead, Hertfordshire, HP2 4RF T: +44 (0)8705 340340 F: +44 (0)8705 329610 E: customerservices@ bbrown.co.uk W: www.bbrown.co.uk

FMX Event Services Fenwick By-Pass, Fenwick, Ayrshire, KA3 6AW T: +44(0)1560 600271 F: +44(0)1560 600472 E: enquiries@fmx-ltd.com W: www.fmx-ltd.com Mobile Promotions New Brook, Titchmarsh, Thrapston, Northamptonshire, NN14 3DG T: 01832 733460 F: 01832 732737 E: sales@ mobilepromotions.com W: www. mobilepromotions.com Out There Concepts Ltd Woodhouse, Woodhouse Gardens, Thatcham, Berkshire, RG19 8FB T: 01635 800020 F: 01635 800022 E: info@outthereconcepts. com W: www.outthereconcepts. com Showplace 3 Stour House, Clifford Park, Clifford Road, Stratford-upon-Avon, Warwickshire, CV37 8HW T: 01789 262 701 F: 01789 298 040 E: info@showplace.uk.com W: www.showplace.uk.com

FABRICS & UPHOLSTERY Invision Display Services 10 High Street, Thames Ditton, Surrey, KT7 ORY T: 0208 972 9285 E: sales@ invisiondisplayservices.co.uk W: www. invisiondisplayservices.co.uk Omega Drapes T: 0208 591 4945 F: 0208 591 4139 E: omegadrapes@aol.com

FIRE COVER 1st Defense Fire & Rescue Services Ltd South Wing of Building, 140 Dunsfold Park, Stovolds Hill, Cranleigh, GU6 8TB T: 01483 200911 F: 01483 200994 E: admin@1stdefensefire. co.uk W: www.1stdefensefire. co.uk

FIREWORK DISPLAYS AND PYROTECHNICS 21cc Fireworks Hopetoun Sawmill, Hopetoun Estates, Edinburgh, EH30 9SL T: 0131 331 4509 T: 0800 612 9371 W: www.21ccfireworks. com W: www. edinburghfireworksstore. com

FLOORING & FLOOR COVERINGS Floorex Carpets Ltd Unit 2 Grange Ind Estate, Llanfrechfa Way, Cwmbran, South Wales, NP44 8HQ T: 01633 870872 F: 01633 865042 E: info@floorex.co.uk W: www.floorex.co.uk Grassform Little Woodbarns Farm Yard, Green Street, Fryerning, Ingatestone, Essex, CM4 0NT T: 01277 353686 E: sales@grassform.co.uk W: www.grassform.co.uk GT Trax Ltd Orchard Business Centre, Orchard Road, Royston, Hertfordshire, SG8 5HD T: 01763 252854 F: 0870 160 7733 E: info@gttrax.co.uk W: www.gttrax.co.uk Ikadan UK Ltd P.O Box 6173, Innovation Centre, Gallows Hill, Warwick, CV34 9PP T: 01761 415389 M: 07775 332470 E: rm@ikadan.co.uk W: www.ikadanfloor.com iKon Flooring Ltd Unit 3, Arley Industrial Estate, Colliers Way, Arley, CV7 8HN T: 01676 541212 E: info@ikonflooring.co.uk W: www.ikonflooring.co.uk Wow!Grass!

West Grange, Thorganby, York, YO19 6DJ T: 01904 448675 E: hello@wowgrass.com W: www.wowgrass.com Twitter: @wowgrass

FREIGHT & LOGISTICS Production Freight Intl Distribution Centre, Thorpe Ind Estate, Crabtree Road, Egham, Surrey, TW20 8RS T: 01784 472600 E: john@productionfreight. com W: www.productionfreight. com

Connections is sponsored by

Connections is sponsored by

FURNITURE / HIRE A Furniture On The Move Aardman Animations Gas Ferry Road, Bristol, BS1 6UN T: 0845 459 9875 E: Ian@ furnitureonthemove.co.uk W: www. furnitureonthemove.co.uk A Well Dressed Tables & Spaceworks 4 Deer Park Road, South Wimbledon, London, SW19 3GY T: 0845 634 0000 F: 0845 634 0010 E: enquiries@ welldressedtables.co.uk E: sales@spaceworks. co.uk W: www.welldressedtables. co.uk W: www.spaceworks.co.uk City Furniture Hire Ltd West Road, Harlow, Essex, CM20 2AL T: 0845 300 5455 F: 01279 434742 E: info@cfhltd.com W: www.cfhltd.com Concept Furniture Unit 131, Hartlebury Trading Estate, Hartlebury, Worcestershire, DY10 4JB T: 0844 822 1424 F: 01299 254091 E: raj@conceptfurniture. co.uk W: www.conceptfurniture. co.uk D-Zine Furnishing Solutions Ltd D-Zine House, Severn Road, Stourport-onSevern, Worcestershire, DY13 9EX T: 01299 824100 F: 01299 824500 E: info@d-zinefurniture. co.uk W: www.d-zinefurniture. co.uk Event Hire Unit 2, Maple Leaf Industrial Estate, Bloxwich Lane, Walsall, West Midlands, WS2 8TF T: 01922 628961 F: 01922 628937 E: info@ev-ent.co.uk W: www.ev-ent.co.uk Europa International Europa House, Meaford Road, London, SE20 8RA T: 08454 303015 F: 08454 303016 E: sales@ europainternational.com W: www. europainternational.com/st Furniture Hire UK Millmoll House, Crabtree Manorway South, Belvedere, Kent, DA17 6BJ T: 0844 567 5744 F: 0844 567 5751 E: lv@furniturehireuk.com W: www.furniturehireuk. com

Great Hire Ltd T: 0208 965 5005 F: 0208 965 6300 E: info@greathire.co.uk W: www.greathire.co.uk

ICS Cool Energy Stephenson Road, Calmore Industrial Estate, Totton, Southampton, SO40 3RY T: 023 8052 7300 Freephone: 0800 169 3861 F: 023 8042 8366 E: info@icstemp.com W: www.icstemp.com

Ice Magic UK Newbury Road, Hermitage, Berkshire, RG18 9TD T: 01635 201401 F: 01635 202844 E: sales@ice-magic.biz W: www.ice-magic.biz

MCS Central Europe Sp. z o.o. ul. Magazynowa 5a 62-023 Gadki, Poland W: www.masterheaters. co.uk

IVB Direct Ltd Unit 3/4, Lilford Business Centre, 61 Lilford Road, London, SE5 9HY T: 0207 7326 7998 E: hire@ivbdirect.com W: www.ivbdirect.com

Templine Unit 3, Chipping Edge Industrial Estate, Chipping Sodbury, Bristol, BS37 6AA T: 01454 323440 E: jamie@templineltd.co.uk W: www.templineltd.co.uk

Rio Lounge T: 0845 46 77483 E: hire@riolounge.co.uk W: www.riolounge.co.uk The Event Hire Company Crown House, 855 London Road, West Thurrock, Grays, Essex, RM20 3LG T: 01708 335184 F: 01708 341909 E: customerservices@ tehcltd.co.uk W: www.eventhireonline. co.uk The Hire Business Panther House, Unit 14 The IO Centre, Lea Road, Waltham Abbey, Hertfordshire, EN9 1AS T: 0844 800 7508 F: 0844 800 7509 W: www.thehirebusiness. com

HEATERS & DEHUMIDIFIERS Kroll (UK) Ltd Unit 49, Azura Close, Woolsbridge Industrial Estate, Three Legged Cross, Wimborne, Dorset, BH21 6SZ T: 01202 822221 F: 01202 822222 E: sales@krolluk.com 5FNQMJOF -UE JT POF PG &VSPQF T QSFNJFS FWFOU FOFSHZ TVQQMZ BOE EJTUSJCVUJPO TQFDJBMJTU XJUI EFDBEFT PG FYQFSJFODF NBOBHJOH W: www.krolluk.com FWFOUT GSPN DPSQPSBUF UP JOUFSOBUJPOBM NFEJB FWFOUT BOE GFTUJWBMT

ICE RINKS

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WS11 8XP &NBJM JOGP!UFNQMJOFMUE DP VL T: 084585FMFQIPOF 24 7 365 F: 01543 437 772 E: events@aggreko.co.uk W: www.aggreko.co.uk

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Fiesta Furniture T: 01733 570700 F: 01733 570685 E: sales@fiestafurniture. co.uk W: www.fiestafurniture. co.uk

GRANDSTAND SEATING Ace Seating Hire T: 01832 273353 E: info@aceseating.co.uk W: www.aceseating.co.uk

HEALTH, SAFETY & TRAFFIC MANAGEMENT RSS Events Brackenwood Centre, Bradshaw Lane, Preston, PR4 3HQ E: info@rssevents.co.uk W: www.rssevents.co.uk

HEATING & COOLING SYSTEMS Aggreko Event Services Aggreko House, Orbital 2, Voyager Drive, Cannock, Staffordshire, WS11 8XP T: 08458 24 7 365 F: 01543 437 772 E: events@aggreko.co.uk W: www.aggreko.co.uk

29/7/08 11:01:26 AM

ICS Cool Energy Stephenson Road, Calmore Industrial Estate, Totton, Southampton, SO40 3RY T: 023 8052 7300 Freephone: 0800 169 3861 F: 023 8042 8366 E: info@icstemp.com W: www.icstemp.com

INSURANCE BROKERS Event Assured 8 Freeport Office Village, Century Drive, Braintree, Essex, CM77 8YG T: +44 (0)1376 330624, F: +44 (0)1376 330004 W: www.event-assured. com Robertson Taylor W&P Longreach Insurance Brokers, 2 America Square, London, EC3N 2LU T: 020 7510 1234 F: 020 7510 1134 E: enquiries@rtib.co.uk W: www.robertson-taylor. com

CONNECTIONS IPAD DISPLAY SYSTEMS

MARQUEES Greenhill Events Ltd The Old Dairy, Warren Farm, Winchester, SO21 1JD T: 01962 777812 E: info@greenhillevents. co.uk W: www.greenhillevents. co.uk

Eurostand Display Ltd The Barn, Coptfold Hall, Writtle Road, Margeretting, Essex, CM4 0EL T: 01277 350925 F: 01277 356732 E: enquiries@ eurostanddisplay.com W: www.eurostanddisplay. com

LARGE FORMAT PROJECTION The Projection Studio 13 Tarves Way, Greenwich, SE10 9JP T: 00 44 (0) 20 8293 4270 F: 00 44 (0) 20 8858 1707 E: info@ theprojectionstudio.com W: www. theprojectionstudio.com

LED SCREENS adi.tv Contact: Lauren Jackson T: 0800 592 346 E: info@adi.tv W: www.adi.tv Lightmedia Displays Mobile & Modular LED Screen Hire T: 0800 026 6644 E: sales@lightmedia.co.uk W: www.lightmedia.co.uk

LIGHTING Fineline Lighting Limited Unit 3, Hither Green Industrial Estate, Clevedon, Bristol, BS21 6XT T: 01275 871 800 F: 01275 875 200 E: info@finelinelighting.com W: www.finelinelighting.com Just Lite Productions T: +353 1 8068333 E: info@justlite.com W: www.justlite.com Paul Smith: +353 87 2525183, pauls@justlite.com Alan Smith: +353 87 2361162, alans@justlite.com We supply our own transport & can deliver anywhere in the UK.

LINEN HIRE City Linen Hire Ltd West Road, Harlow, Essex, CM20 2AL T: 0845 300 5455 F: 01279 434742 E: info@citylinenhire.co.uk W: www.citylinenhire.co.uk

LINING HIRE & INTERIOR DECOR Oasis Events Unit 13, Cotswold Business Village, Moreton-in-Marsh, GL56 0JQ T: 44 (0)1608 651100 F: 44 (0)1608 651106 E: df@oasisevents.co.uk W: www.oasisevents.co.uk

MEDICAL COVER British Red Cross 44 Moorfields, London, EC2Y 9AL T: 01565 682 318 E: information@redcross. org.uk W: www.redcross.org.uk/ eventfirstaid Location Medical Services Ltd The Medical Centre, Shepperton Studios, Studio Road, Shepperton, Middx, TW17 0QD T: 0870 750 9898 F: 0870 750 9897 E: mail@locationmedical. com W: www.locationmedical. com PARAMEDICO (CORRESPONDENCE) 16 Croydon Road, West Wickham, Kent, BR4 9HT Office T: 0208 656 5956 Office M: 0751 528 7962 AM Mobile: +44 (0) 7977486279 UK Skype: 0203 239 8586 E: amedcraft@paramedico. info E: allan@medcraft.org W: www. paramedicoevents.co.uk St John Ambulance 27 St John’s Lane, London, EC1M 4BU T: 0207 324 4219 F: 0207 324 4001 E: event-cover@sja.org.uk W: www.sja.org.uk The Event Medicine Company Ltd Unit D Central Estate, Albert Road, Aldershot, GU11 1SZ T: 01252 313 005 F: 01252 350 294 E: info@ eventmedicinecompany. co.uk W: www. eventmedicinecompany. co.uk

PORTABLE TOILET HIRE A1 Loo Hire Silver Birches, Highland Avenue, Wokingham, Berkshire, RG41 4SP T: 0118 9894652 F: 0118 979 4328 E: clive@a1groupcomp. co.uk W: www.a1groupcomp. co.uk

Four Jays Group Barling Farm, East Sutton, Nr Maidstone, Kent, ME17 3DX T: 01622 843135 E: enquiries@fourjays. co.uk W: www.fourjays.co.uk Loos for Do’s Ltd Unit 5 Farringdon Business Park, Alton, Hants, GU34 3DZ T: 01420 588 355 W: www.loos.co.uk Site-Equip Ltd The Avenue, Lasham, Hampshire, GU34 5SU T: 01256 384 134 E: info@loosrus.co.uk W: www.loosrus.co.uk Smallford Supplies Ltd Unit 5 Smallford Works, Smallford Lane, St Albans, AL4 0SA T: 01727 822485 E: Richard@superloo.co.uk W: www.superloo.co.uk

POWER DISTRIBUTION Rubber Box Co Ltd 39C Churchill Way, Lomeshaye Ind. Estate, Nelson, Lancs, BB9 6RT T: 01282 477530 F: 01282 477531 E: info@rubberbox.co.uk W: www.rubberbox.co.uk

POWER & GENERATORS Aggreko Event Services Aggreko House, Orbital 2, Voyager Drive, Cannock, Staffordshire, WS11 8XP T: 08458 24 7 365 F: 01543 437 772 E: events@aggreko.co.uk W: www.aggreko.co.uk Euro Generators Ltd Unit 11 Longridge Trading Estate, Knutsford, Cheshire, WA16 8PR T: 01565 654004 North Wales: 01758 713 100 24 Hour emergency line: 01565 760 032 F: 01565 652202 E: hire@eurogenerators. co.uk W: www.eurogenerators. co.uk Event Electrix Depots in Kent, Cardiff & Bristol T: 0844 800 2833 E: sales@eventelectrix. co.uk W: www.eventelectrix. co.uk Fourth Generation Limited 220 Cricklewood Lane, London, NW2 2PU T: 020 8450 2943 F: 020 8452 2992 M: 07741 052565 E: tweed@ fourthgenerationltd.com W: www. fourthgenerationltd.com

Connections is sponsored by

Connections is sponsored by HPES Technical Solutions Ltd 46 Moorcroft, Rochford, Essex, SS4 3LB T: 01702 540013 E: enquiries@ hpestechnical.com W: www.hpestechnical. com Morris Site Machinery Limited Deepmore Close, Station Road, Four Ashes, Wolverhampton, WV10 7DB T: 01902 790 824 F: 01902 790 355 E: info@morrismachinery. co.uk W: www.morrismachinery. co.uk

Pitman's People 1st Floor 388 Old Street, Shoreditch, London, EC1V 9LT T: (0) 20 3651 3330 F: (0) 20 3651 3331 M: 07968 166 154 E: oliver@pitmanspeople. com W: www.pitmanspeople.com

RADIO COMMUNICATIONS Radio Links Great North Road, Eaton Socon, St Neots, Cambridgeshire, PE19 8EG T: 01480 226120 E: info@radio-links.co.uk W: www.radio-links.co.uk

SECURITY

Phase Hire Ltd 140A Kents Hill Road, Benfleet, Essex, SS7 5PH T: 01268 792648 F: 01268 792641 E: info@phasehire.com W: www.phasehire.com Powerline Knowle Hill Farm, Beeks Lane, Marshfield, Chippenham, Wiltshire, SN14 8BB T: 01225 892336 F: 01225 892352 E: info@thepowerline.co.uk W: www.thepowerline. co.uk Pure Power T: 0845 257 2811 E: info@purepower.org.uk W: www.purepower.org.uk Templant Ltd Hillgrove House, 37a Nazeing, Essex, EN9 2HB T: 0844 561 6344 E: info@templant.co.uk W: www.templant.co.uk Templine Unit 3, Chipping Edge Industrial Estate, Chipping Sodbury, Bristol, BS37 6AA T: 01454 323440 E: jamie@templineltd.co.uk W: www.templineltd.co.uk

PROMOTIONAL PRODUCTS / BUSINESS GIFTS The Edge (Systems) Limited Windsor Place, Penarth, Cardiff, CF64 1JL T: 029 2070 8702 E: sales@theedgesystems. co.uk W: www.theedgesystems. co.uk 5FNQMJOF -UE JT POF PG &VSPQF T QSFNJFS FWFOU FOFSHZ TVQQMZ BOE EJTUSJCVUJPO TQFDJBMJTU XJUI EFDBEFT PG FYQFSJFODF NBOBHJOH FWFOUT GSPN DPSQPSBUF UP JOUFSOBUJPOBM NFEJB FWFOUT BOE GFTUJWBMT

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Absolute Event Solutions Ltd 114 London Road, Headington, Oxford, OX3 9AX T: 0800 955 8555 M: 07446 746 936 E: info@aesltduk.com W: www.aesltduk.com AP Security ( APS ) Ltd 33 The Metro Centre Dwight Road, Watford Hertfordshire, WD18 9SB T: 0870 412 2232 E: info@apsecurity.co.uk W: www.apsecurity.co.uk G4S Events Sutton Park House, 15 Carshalton Road, Sutton, SM1 4LD T:0800 085 9899 E: sales@uk.g4s.com W: www.g4s.com/ukevents Multisec (UK) Limited 1 Station Lane, Old Dalby, Melton Mowbray, Leicetershire, LE14 3ND T: 01664 822857 F: 01664 822857 E: marklucas@multisec.co.uk W: www.multisec.co.uk Right Guard Security Security House, 34 Simmonds Road, Canterbury, Kent, CT1 3RA T: 01227 464 588 T: 0207 241 5525 F: 01227 464188 E: info@rightguard.co.uk W: www.rightguard.co.uk VIP Security (Essex) Ltd 13L Basildon Business Centre, Bentalls, Basildon, Essex, SS14 3FT T: 01268 526212 M: 07961 803798 E: info@ vipsecurityservices.co.uk W: www. vipsecurityservices.co.uk Vespasian Security Ltd Harbour Court, Compass Road, North Harbour, Portsmouth, PO6 4ST T/F: 02392 295 503 E: info@vespasiansecurity. co.uk W: www.vespasiansecurity. co.uk

SOUND, LIGHTING & STAGING RKDO Unit 8H-8I, Hillborough Business Park, Sweechbridge Road, Herne Bay, Kent, CT6 6TE T: 01227 63 80 85 E: info@rkdo.co.uk W: www.rkdo.co.uk

STAGING & RIGGING Acorn Event Solutions Mill Barn, East Knapton, Malton, YO17 8JA T: 0800 078 7916 F: 01944 728011 E: info@acorn-events.com W: www.acorn-events.com Fineline Lighting Limited Unit 3, Hither Green Industrial Estate, Clevedon, Bristol, BS21 6XT T: 01275 871 800 F: 01275 875 200 E: info@finelinelighting. com W: www.finelinelighting. com FMX Event Services Fenwick By-Pass, Fenwick, Ayrshire, KA3 6AW T: +44(0)1560 600271 F: +44(0)1560 600472 E: enquiries@fmx-ltd.com W: www.fmx-ltd.com Impact Productions (MK) Ltd 17 Stilebrook Road, Olney, Milton Keynes, MK46 5EA T: 01234 717 210 F: 01234 717 211 W: www. impactproductions.co.uk Jigsaw Events Barry Cogger T: 01252 733155 M: 07718 540214 E: jigsawevents@ntlworld. com W: www.jigsawevents.biz Movetech UK (part of the British Turntable Group) Emblem Street, Bolton, BL3 5BW T: 01204 537 682 E: rental@movetechuk. com W: www.movetechuk.com/ rental Rigging Services 3 Mills Studios, Three Mill Lane, London, E3 3DU T: 0208 215 1240 (London) T: 0121 333 4409 (Birmingham) T: 01925 251 040 (Manchester) E: info@riggingservices. co.uk W: www.riggingservices. co.uk Rigging Team T: 07976 726343 E: mail@riggingteam.com W: www.riggingteam.com

CONNECTIONS Steel Deck Unit 58, T Marchant Estate, 42-72 Verney Road, London, SE16 3DH T: 0207 833 2031 F: 0207 278 3403 E: info@steeldeck.co.uk W: www.steeldeck.co.uk The Revolving Stage Company Ltd Unit F4 - F5, Little Heath Industrial Estate, Old Church Road, Coventry, CV6 7ND T: 024 7668 7055 F: 024 7668 9355 E: enquiries@therevolving stagecompany.co.uk W: www.therevolving stagecompany.co.uk

Skyline Whitespace 320 Western Road, Wimbledon, London, SW19 2QA T: 0845 260 5440 E: info@skylinewhitespace. com W: www. skylinewhitespace.com

Showplace 3 Stour House, Clifford Park, Clifford Road, Stratford-upon-Avon, Warwickshire, CV37 8HW T: 01789 262 701 F: 01789 298 040 E: info@showplace.uk.com W: www.showplace. uk.com

Troxy 490 Commercial Road, London, E1 0HX DDI: 020 7791 9851 E: atif@troxy.co.uk W: www.troxy.co.uk

WASTE MANAGEMENT

TRAFFIC MANAGEMENT Exhibition Traffic Management Perton House, Roslin Road, London, W3 8DH T: 0208 979 0568 F: 0208 267 6630 E: ops@exhibition-traffic. co.uk W: www.exhibition-traffic. co.uk

TRANSPORT / ON-SITE LOGISTICS Mobile Promotions New Brook, Titchmarsh, Thrapston, Northamptonshire, NN14 3DG T: 01832 733460 F: 01832 732737 E: sales@ mobilepromotions.com W: www. mobilepromotions.com

A & J Big Top Hire 1 Roberts Lane, Polebrook, Nr. Oundle, Peterborough, PE8 5LS T: 01832 272065 F: 01832 272065 E: sales@ajbigtophire.com W: www.ajbigtophire.com

Freedomes (UK) - Event Structures T: 0208 133 2588 E: info@freedomes.co.uk W: www.freedomes.co.uk

TT Tents Limited North Waltham Business Centre, North Waltham, Basingstoke, Hampshire, RG25 2DJ T: 01256 397551 E: mail@tttents.co.uk W: www.tttents.co.uk

Skiddle.com T: 0843 289 3333 E: support@skiddle.com W: www.skiddle.com

TEMPORARY STRUCTURES

De Boer Structures (UK) Ltd Castle Park, Boundary Road, Buckingham Road Industrial Estate, Brackley, Northamptonshire, NN13 7ES T: 01280 846500 E: sales.uk@deboer.com W: www.deboer.co.uk

Stoneleigh Events Stoneleigh Park, Warwickshire, CV8 2LZ T: 0844 847 6685 F: 02476 696 900 E: sales@stoneleighevents. com W: www.stoneleighevents. com

TICKETING

STAND DESIGN & BUILD Set & Stage Ltd Unit 4 Epsom Business Park, Kiln Lane, Epsom, Surrey, KT17 1JF T: 01372 745891 E: info@setandstage.com W: www.setandstage.com

The Dome Company Unit 4 Station Yard, Station Road, Halesworth, Suffolk, IP19 8BZ T: 01986 872175 F: 01986 872175 E: thedomecompany@ gmail.com W: www.thedomecompany. co.uk

UTILITY VEHICLE & GOLF BUGGY HIRE Morris Leslie (SE) Ltd Greenbays Park, Carthouse Lane, Horsell, Surrey, GU21 4YP T: 01276 856642 F: 01276 859014 E: karen.gaden@ morrisleslie.co.uk W: www.morrisleslie.com

VENUES Cheltenham Racecourse Prestbury Park, Cheltenham, Gloucestershire, GL50 4SH T: 01242 539538 E: cheltenhamevents@ thejockeyclub.co.uk W: www.cheltenham.co.uk Kent Event Centre Kent Showground, Detling, Maidstone, Kent, ME14 3JF T: 01622 633064 E: alison@kenteventcentre. co.uk W: www.kenteventcentre. co.uk

Grundon Waste Management Ltd Special Events Services, Goulds Grove, Ewelme, Wallingford, Oxon, OX10 6PJ T: 08700 604366 E: specialevents@grundon. com W: www.grundon.com M J Church Event Waste Recycling Star Farm, Marshfield, Nr Chippenham, Wiltshire, SN14 8LH T: 01225 891591 E: events@mjchurch.com W: www.event-wastemanagement.com Smiths (Gloucester) Ltd Ema Ashworth T: 0845 450 5227 E: ema.ashworth@smithsgloucester.co.uk W: www.smiths-gloucester. co.uk

WATER & PLUMBING SERVICES Show Site Services Weybridge Business Centre, Unit 18, 66 York Road, Weybridge, Surrey, KT13 9DY T: 01932 228416 E: info@showsiteservices. co.uk W: www.showsiteservices. co.uk Water Direct B26 Earls Colne Business Park, Earls Colne, Colchester, Essex, CO6 2NS T: 01787 223345 M: 07717 812676 F: 01787 223354 E: laurahenderson@waterdirect.co.uk W: www.water-direct.co.uk Watermills PO BOX 1176, Woking, Surrey, GU22 2BU T: 0845 6031403 E: sales@watermills.net W: www.watermills.net

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Necessary measures Stand Out talks to event organisers and festival directors about their crowd management and security plans

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