CIM’s five-year 2020 Vision strategic plan came to an end during a year that witnessed the shock and impact of the COVID-19 global pandemic and the cancellation of our annual CIM Convention + EXPO. Challenging times often offer an opportunity for reflection, and CIM did just that as we embarked on an ambitious strategic planning project in 2020, taking stock of the past and setting the stage for our recalibration, recovery and growth.
As the ongoing impacts of the global pandemic continue to obscure what the “new normal” will look like, CIM’s new strategic plan focuses on a three-year outlook consisting of three phases: Recalibrate (2021), Renew (2022) and Revitalize (2023).