O papel do consultor de Gestão da Manutenção

DOSSIER SOBRE MANUTENÇÃO, O PILAR DA COMPETITIVIDADE

O papel do consultor de Gestão da Manutenção UMA ABORDAGEM SOBRE A SUA IMPORTÂNCIA PARA A FUNÇÃO MANUTENÇÃO. João Nunes Marques 3EZEPXMO 2EREKIQIRX 1HE NQEVUYIW%QER[MR[MR GSQ

1. INTRODUÇÃO I ³ ZIVHEHI UYI E VIXVE±­S IGSR¾QMGE VI KMWXEHE RSW ÅPXMQSW ERSW GSRHY^MY E YQE QEMSV GSRXIR±­S RE GSRXVEXE±­S HI WIVZM±SW I\XIVRSW TSV TEVXI HEW IQTVIWEW R­S ³ QI RSW ZIVHEHI UYI WI ZIVMǻGE YQE XIRH´RGME GVIWGIRXI RS VIGYVWS E TVSǻWWMSREMW IWTIGME PM^EHSW RS ETSMS ªW EXMZMHEHIW HI YQ HITEV XEQIRXS IWTIG¸ǻGS (SQS I\TPMGEV IWXI ETEVIRXI TEVEHS\S$ 8EP VIWYPXEV« X­S WSQIRXI HS VIGSRLIGM QIRXS EPGER±EHS TIPE JYR±­S HI GSRWYPXSV YQE ZI^ UYI HIWIQTIRLE YQ MQTSVXERXI TETIP RE MHIRXMǻGE±­S HI HMWJYR±ÀIW I RE ETVIWIRXE±­S HEW VIWTIXMZEW WSPY±ÀIW QYMXEW ZI^IW N« XIWXEHEW RSYXVEW SVKERM^E ±ÀIW Ƴ HERHS WI GSQS I\IQTPS E MQTPI QIRXE±­S HI FSEW TV«XMGEW RS TVSGIWWS HI KIWX­S Ƴ HSRHI WI TIVGIFI UYI E WYE I\TIVM´RGME I know-how EHUYMVMHSW TVIJI VIRGMEPQIRXI IQ HMJIVIRXIW GIR«VMSW W­S X­S MQTSVXERXIW 8SQERHS GSQS I\IQTPS S FMR¾QMS QE RYXIR±­S STIVE±­S S GSRWYPXSV I\XIVRS TSHI EWWYQMV YQ TETIP FEWXERXI VIPIZERXI RS HSQ¸RMS HE QERYXIR±­S TSV ZME HIWMKRE HEQIRXI HS HIWIRZSPZMQIRXS HI YQ TPERS TEVE E QIPLSVME HS HIWIQTIRLS HE SVKERM^E ±­S ES R¸ZIP TSV I\IQTPS HS TEVUYI TVSHY XMZS Ƴ EYQIRXS HE HMWTSRMFMPMHEHI HSW IUYM TEQIRXSW Ƴ I HE GSRWIUYIRXI VIRXEFMPMHEHI IGSR¾QMGE *Q VE^­S HS TSXIRGMEP HE JYR±­S QERYXIR±­S TEVE S EYQIRXS HE GSQTIXMXM ZMHEHI HI YQE SVKERM^E±­S Ƴ GSPSGERHS WI GSQS YQE HEW UYI ETVIWIRXE QEMSV GETEGM HEHI TEVE IWWI TVST¾WMXS Ƴ ³ TVIGMWEQIRXI MWWS UYI WI IWTIVE HI YQ GSRWYPXSV HI ,IW X­S HE 2ERYXIR±­S )EHS S IRUYEHVEQIRXS I\TSWXS IWXI EVXMKS TVSGYVE VIǼIXMV WSFVI S TETIP HS GSRWYPXSV HI ,IWX­S HE 2ERYXIR±­S ETVI WIRXERHS EW TVMRGMTEMW «VIEW HI EXYE±­S I GSRWXMXYMRHS WI GSQS YQ QSHIPS TEVE EW GSQTIX´RGMEW HSQMRERXIW SJIVIGIRHS YQE ZMW­S KIVEP HS TIVǻP HI YQ GSRWYPXSV IWTI GMEPM^EHS RIWXE «VIE

62

MANUTENÇÃO 136

&HMGMSREPQIRXI TVIXIRHI WI GSRXVMFYMV TEVE S VIGSRLIGMQIRXS HE MQTSVX¬RGME HS GSRWYPXSV I\XIVRS RS WIMS HEW SVKERM^E±ÀIW

2. GESTÃO DA MANUTENÇÃO 1SRKI ZEM S XIQTS IQ UYI EW IQTVIWEW TVEXMGEZEQ YRMGEQIRXI MRXIVZIR±ÀIW HI QERYXIR±­S GSVVIXMZE EXYERHS UYERHS YQ IUYMTEQIRXS GLIKEZE ES WIY PMQMXI UYER HS EZEVMEZE SY WI ZIVMǻGEZE YQE TIVHE HI JYR±­S “ TSMW ETVSTVMEHS EǻVQEV WI UYI S TEVEHMKQE WI EPXIVSY I TSVXERXS UYI IWXI GIR«VMS N« R­S ³ VITVIWIRXEXMZS HE VIEPMHEHI EXYEP )I VIWXS IWXE MHIME IWX« WYWXIRXEHE RS VIGSRLIGMQIRXS HE MQTSVX¬RGME HE QERY XIR±­S RE EXMZMHEHI MRHYWXVMEP TSV TEVXI HEW SVKERM^E±ÀIW IKYRHS (EFVEP ? A Ƹo conjunto das ações destinadas a encontrar e a situar o nível de manutenção no ponto de equilíbrio entre benefício e custo que maximize o contributo positivo da manutenção para a rentabilidade geral da empresa constitui a Gestão da Manutençãoƹ )I ZIQ TSV MWWS SW HIWIQTIRLSW ǻRERGIMVSW E TEV HI SYXVSW WIV Ƹconsequências e ferramentas para avaliação e apoio à tomada de decisões, e não objetivos em si mesmosƹ ? A IQ IQFEVKS HS VIJIVMHS EXMRKMHS UYI WINE S TEXEQEV HI YQ WMWXIQE HI KIWX­S FIQ SVKERM^EHS EXVEZ³W RSQIEHEQIRXI HS KVE HYEP EYQIRXS HE QERYXIR±­S TPERIEHE RE VE^­S MRZIVWE HE GSRWIUYIRXI HMQMRYM±­S HE VIEXMZE SFXIV WI « MRIZMXEZIPQIRXI YQE QEMSV IGSRSQME HEHS UYI S XVEFEPLS VIEXMZS XIQ YQ GYWXS XV´W E UYEXVS ZI^IW WYTIVMSV ES TPERIEHS ? A & IWXI VIWTIMXS ³ STSVXYRS GMXEV 5IXIV )VYGOIV Ƹo que não pode ser medido, não pode ser geridoƹ & QIPLSVME HS HIWIQTI RLS IRUYERXS WMR¾RMQS HI ,IWX­S HE 2E RYXIR±­S HIZI TSV MWWS WIV S TVST¾WMXS HSQMRERXI HI UYEPUYIV SVKERM^E±­S 5EVE E QEXIVMEPM^E±­S HIWWI HIW¸KRMS S UYEP TSHI EXMRKMV YQ R¸ZIP HI GSQTPI\MHEHI EWWMREP« ZIP YQ (22 Computerized Maintenance

Management System TSHI XIV YQE MQTSV XERXI GSRXVMFYM±­S 4 GSRWYPXSV HI ,IWX­S HE 2ERYXIR±­S I\IVGI RIWXI GSRXI\XS YQ VIPIZERXI TETIP MHIRXMǻGERHS JEPLEW I IRGSRXVERHS EW VIWTI XMZEW WSPY±ÀIW GSQ IWTIGMEP ´RJEWI RE JEWI HI MQTPIQIRXE±­S HS WMWXIQE 4VE ³ NYWXE QIRXI WSFVI S TETIP HIWXI TVSǻWWMSREP UYI S TVIWIRXI EVXMKS ZIVWE I WSFVI S UYEP S TV¾\M QS GET¸XYPS XVEXE IQ TSVQIRSV

3. PAPEL DO CONSULTOR DE GESTÃO DA MANUTENÇÃO 4 GSRWYPXSV HI ,IWX­S HE 2ERYXIR±­S XIQ GSQS QMWW­S EZEPMEV S HIWIQTIRLS HE QE RYXIR±­S RE SVKERM^E±­S Ƴ X³GRMGS I SY SV KERM^EGMSREP Ƴ IWXYHERHS VIUYMWMXSW I RIGIW WMHEHIW GSQ S SFNIXMZS HI QIHMV I KEVERXMV E UYEPMHEHI I E IǻG«GME HIWXI HSQ¸RMS &XYE IQ HMZIVWEW «VIEW HIWHI E VIEPM^E±­S HI EY HMXSVMEW ª JYR±­S QERYXIR±­S TEWWERHS TIPE MQTPIQIRXE±­S HI YQ WMWXIQE HI ,IWX­S HE 2ERYXIR±­S EX³ ª XVERWQMWW­S HI GSRLIGM QIRXS E±ÀIW HI JSVQE±­S &WWMQ E YQ GSRWYPXSV HI IRKIRLEVME IW TIGMEPM^EHS RIWXE «VIE TIHI WI YQ GSRNYRXS EQTPS HI GSQTIX´RGMEW Ƴ KIWX­S HI TVSNIXSW EYHMXSVMEW I X³GRMGEW HI HMEKR¾WXMGS KIWX­S benchmarking KIWX­S HI MRJSVQE±­S IRXVI SYXVEW Ƴ HIZIRHS XIV GETEGMHEHI HI SFWIVZE ±­S I ER«PMWI GV¸XMGE WYǻGMIRXIW TEVE IRJVIRXEV EW UYIWXÀIW HI JSVQE IǻGE^ 9QE ZI^ UYI GSSVHIRE E QEMSVME HS XVE FEPLS HI GSRWYPXSVME XIQ HI WIV GETE^ HI IWGPEVIGIV XIQEW GSQTPI\SW HI YQE JSVQE WMQTPIW VIǼIXMRHS WSFVI TVSFPIQEW GSRGVI XSW IQ GSRNYRXS GSQ SW X³GRMGSW HE SVKERM ^E±­S XIRHS EMRHE TVIWIRXI UYI EW WYEW HI GMWÀIW WIV­S XSQEHEW GSRWMHIVERHS WIQTVI S UYI ³ QIPLSV TEVE S GPMIRXI & ǼI\MFMPMHEHI ³ JYRHEQIRXEP N« UYI S GSRWYPXSV HIZI QSPHEV S WIY GSQTSVXEQIRXS IQ JYR±­S HS MRXIVPSGYXSV )IZIV« HI MKYEP QSHS WIV TV«XMGS EHSXERHS EXMXYHIW UYI JE GMPMXIQ S HM«PSKS 5SV IWWE VE^­S ³ MQTSVXERXI