Executive Summary

Executive Summary

The Corporation of the City of Cranbrook has embraced a new corporate mindset and values, increased knowledge-capacity and successfully instilled changes in a variety of service deliveries. As a City, we are empathetic and open-minded when it comes to our customers’ needs. Critical thinking and hard work have become our new work ethics and improving customer satisfaction is our top corporate goal. New approaches were initiated to tackle the red tape, improve staff performance and align City Hall with citizen needs. Our focus continued to be on local economic growth, creating solutions around our infrastructure and improving City operations to improve the quality of our citizens’ lives. Mayor and Council are pleased to have been able to deliver on the promises made during the 2014 election including: financial responsibility, infrastructure replacement and economic growth for the City. Committment remains to these priorities looking forward through 2018. A number of new initiatives, programs and projects and changed-service delivery are underway to add value in our service and in our citizens’ lives. We will continue to use our resources and efforts innovatively and wisely to provide our customers the best value, while continuing to put our customers first. Office of the CAO

Continuous improvement of services and infrastructure through innovation, teamwork and a mindset shift to a learning culture, was the key focus of the CAO Office in 2017. Implementation of delegated authority, which encouraged and supported decision making and innovative thinking for staff was a key accomplishment. Improved customer service and reducing red tape through process streamlining was also key.

Finance Fire & Emergency Services Infrastructure Planning & Delivery (IPD)

The department continues to strive toward the delivery of exceptional service in the area of financial management for the corporation. Steps were taken in 2017 to improve the overall framework of the budget process to allow for the budget to be adopted earlier. The recruitment of a new IS Manager was also a key accomplishment in 2017. The focus of Fire & Emergency Services in 2017 was to continue to build capacity while providing professional, cost effective full service operations to the community and regional areas. Negotiating and implementing a service agreement with ?aqam, along with emergency response and fire prevention services was an important goal recognized. Implementing CAD – a real-time incident response information and mapping technology – in all emergency apparatus was also a key goal. It was a big year for the department, with the strong delivery of an expanded capital roads program – likely the most ambitious roads program to date in the City. At the top of the list in 2017 was the full reconstruction of 2nd Street South, along with management of the full road resurfacing contract.

Overall Goals For 2018

• Team Building – strengthening synergistic relationships within the organization • Convert diversion traffic (those traveling to Calgary for their long haul flights) to Canadian Rockies International Airport • Co-host the 2018 Kimberley/Cranbrook 55+ BC Games in September 2018 • Roll out new budget software to Corporation-at-large and manage the 2019-2023 budget plans • Increase capacity and enhance training program for Fire & Emergency Services

Executive Summary

Canadian Rockies International Airport (C.R.I.A)

The overarching focus of the Airport was to continue to grow air service. In mid-2018 WestJet will begin service three times daily between CRIA and the Calgary International Airport, while Pacific Coastal Airlines increased both its aircraft size and capacity. Community Services

Community Services, (former Leisure Services department), continued to focus on upgrades and expansion to many recreational facilities, while working to to improve community vibrancy. The inaugural Cranbrook Fall Festival and the significant upgrades to Idlewild Park were two key accomplishments in 2017. Cranbrook Public Library

Providing exceptional library services and programming to the community was the key focus of the Library in 2017. Development and installation of a new phone system and the migration of the Library catalogue to an updated system were two key accomplishments.

Office of Innovation & Collaboration (OIC)

The overall focus of the department is to encourage collaboration between all corporate departments, while providing direction and support in developing innovative ways to provide better service to our customers. The department supported the development and launch of the new Destination Marketing Organization (Cranbrook Tourism), which begins operation in mid-2018. OIC also worked closely with Community Services on the City’s Cycle Network Plan. Public Works

Sustainable management and the real-time monitoring of corporate assets was the key focus for the department in 2017. Development and implementation of the 311 phone system and 311 app launch to improve customer service and staff response times was a significant accomplishment. Further work on the municipalities’ sidewalk program was also a key project. Royal Canadian Mounted Police R.C.M.P.

Improvements in road safety with an overall reduction in crime in the City was the overarching focus of the Cranbrook detachment of the RCMP. Some key accomplishments in 2017 include a decrease in the number of impaired related motor vehicle incidents, along with a lower number of mental health calls requiring RCMP response.

• Long term planning for potable water and storm water management • Planning for a new quiet space room at the Cranbrook Public Library • Finalize and implement Negotiation Framework, in partnership with local development industry stakeholders • Continued planning and strategy towards infrastructure improvement • Increase R.C.M.P traffic enforcement; identify and management prolific offenders