Information about our agency - MPM

INFORMATION ABOUT OUR AGENCY 1. Our agency has a dedicated property management department You will have one dedicated property manager, who works within a dedicated property management team.

Your property manager will be the direct link between yourself and your tenant, and everything will run through them. Our administration team will process the initial applications, but once these checks have cleared, the applications move to your PM. 2. The director and owner of our agency oversee the PM department All of our offices have the director of the company overseeing them, alongside a team leader and a Client Manager at each office.

3. You will have one point of contact within the agency Your dedicated property manager will be your direct contact. You will also have a Client Manager as an additional contact who will check in to ensure you are happy with the service and the process.

4. Company statistic The company currently manages 1,815 properties across three offices, with a south Brisbane office opening in the near future. Each property managers portfolio will not exceed 110 properties. If this comes to happen, a new property manager will be employed, or an assistant will be given to the PM. 5. We will ensure the best returns for your property We are area specialists and we ensure we will get you the best return on your investment. We take on areas and estates of high calibre and we always ensure we are maintaining these to the highest of quality, so the market value does not lower. Other ways we do this is by working alongside companies from different industries that can benefit our clients.

6. What we are doing that others aren’t We are consistently improving our systems and software, ensuring we are on top of the new technology which is making its way into our industry. One of the new systems we now use is the Owner Portal. What the Owner Portal does is it allows you to see everything to do with your investment in real time. You will be able to log into and see everything related to your property - Agreements, the current financial status, statements and bills, photos of the property, financial graphs, routine inspection times and notes, maintenance reports, you name it!

You are also able to redirect your water & rates and other bills to the portal, which with your permission, we pay on your behalf with the rent monies. This also ensure everything is in one place, which is great for tax time.

7. How we will you price your property We will investigate similar properties which have recently rented in your area and look at what is currently on the market, and see how you compare.

8. Our thoughts on Furnished vs Unfurnished?

Our recommendation is unfurnished. If you keep furniture in the home, you are then liable for this if something happens to it. If something breaks you will have to fix or replace the item.

9. How we market the property • Online listings on websites such as realestate.com.au and domain.com.au, RealEstate World, rent.com.au, view.com.au, ReNet, Inspect Real Estate, Home Sales, as well as the MPM property website • A professional “For Lease” sign at the front of your property • Email blast to prospective rental database – We email all potential matches. When people look for properties, they let us know what they are looking for and if it matches what you have it flags them as a potential.

• Window card 10. Our process for screening tenants • National tenant database - TICA • Past rental history • Contacting previous landlords • Credit check - VEDA • Verifying employment 11. Our company policy for chasing rental arrears payments A reminder goes out at day 3, a phone call at day 4, a breach at day 8 with 7 days to fix, if not fixed, we issue a notice to leave.

12. How often your money will be paid into your account You have the option to choose twice monthly or monthly. The money will be disbursed on the 1st and / or the 16th of each month – If these dates fall on a weekend or a public holiday the money will be in your account the following business day.

13. How often we inspect your property Every 3 – 4 months. The inspections are very detailed with photos and will be found in your Owner Portal.

14. We will contact you if there is a maintenance request We will ALWAYS contact you if there is a maintenance request. When non urgent repairs need to be made, we will seek approval before getting the items repaired. If an emergency request is made, we will try to contact you first, but if we are unable to get through, we will contact our emergency repairers and use the emergency fund monies.

www.mpmproperty.com.au