8144 Walnut Hill Lane Suite 1490 Dallas, Texas 75231 | P.O. Box 831990 Richardson, TX 75083 | Phone: 855-557-0824 | Email: info@choiceclaims.com
ONE CHOICE CHOICE is comprised of three distinct business units focusing on delivering exceptional field claims services, third party administration, and government damage inspections for large-scale catastrophe events.
SERVICES AND CAPABILITIES CHOICE is a premier full-service independent adjusting firm, Third-Party Administrator, and Program Administrator for Government Catastrophe Response. Our vision is leveraging traditional claim related services with forward thinking process models across all our businesses. Choice’s clientele includes national and regional carriers and government agencies. Our professional resources are strategically located across the contiguous U.S., and we are constantly growing our resource footprint in the markets we serve. We have worked virtually every major catastrophe since our founding in 2012, and have a strong daily claims operation, as well as, a full-service liability department.
MARKETS AND SERVICES Diversity is essential to our operational strategy. CHOICE is registered, licensed and/or approved in all 50 states, Puerto Rico Puerto Rico, and is approved in the London Experts Database.
P&C INSURANCE
MGA PROGRAMS
SELF INSUREDS
FEMA
CDBG-DR
Lines of Business:
Loss Types:
Services:
Policy Demographics:
• Auto • Property • Liability
• Daily • Catastrophe • Residential • Commercial
• Full TPA Outsource • Desk Adjusting • Staff Augmentation • Desk Audits • Field Appraisals • Virtual Inspections • Contents Only
• Preferred/SP Voluntary • Assigned Risk/Involuntary • REO/Lender Placed
PURSUING OPERATIONAL EXCELLENCE Partnering with our clients to calibrate and optimize your unique service model.
SERVICE NEEDS
WORKFLOW
Geography Lines of Business Types of Losses Catastrophe Response Staff Augmentation
Integration Points Preferred Software Mobile Strategy Service Partner Utilization Policy Impact Modeling
OPPORTUNITY AREAS Financial Modeling Aerial Imagery Utilization Customer Engagement
TRAINING Policy/Coverage Philosophies Estimating Guidelines Official Claim Correspondence Regulatory Compliance
WHAT CLIENTS ARE SAYING
We are selling a promise to our insureds that when claims are filed it is time to act on that promise. For the past eight years, we have partnered with Choice to be our boots on the ground and get out to appraise and adjust our damaged properties. We continue to partner with Choice because they are efficient, dependable,
professional, and are experts in the insurance adjusting field.
Choice makes it extremely easy on us to handle claims for our customers. Their estimates are fair, thorough, consistent, and they are fast to respond to any questions. Their reports are easy to read, and their photos depict the story of the claim. We are very proud of our partnership with Choice. — SVP Claims of an A.M Best Rating “A+” Insurance Carrier
RAPID RESPONSE CHOICE | FIELD SERVICES delivers daily claims adjusting and catastrophe response services for property and casualty carriers. We like to think of ourselves as technology agnostic while being flexible and nimble with the latest technology. Our resources are strategically located across all 50 states including Puerto Rico to support our clients ever changing needs.
WHAT CLIENTS ARE SAYING
What I always enjoyed and appreciated from Choice was the personal touch from a large firm. We benefited from your size, reach, and ability to
obtain quality adjusters, but I always had a direct line to someone and what I asked for got done. Period. I didn’t have to go back and ask 2 or 3 more times like with the bigger firms. I never felt “lost” with Choice
and always felt like I was their biggest and most
important client.
– SVP of Claims A+ Rated Property and Casualty Carrier
FULL SERVICE CLAIM ADJUSTMENTS Choice provides many customized property claims solutions. We offer individualized management of every client account. Every client is assigned a specific point of contact so that your individual needs are met and you know exactly who you will be speaking to upon contacting us.
National Network Coverage Includes: Extensive Virtual Adjuster Roster
Professional Field Adjusters
Dedicated CAT Teams
Personal & Commercial Lines
Full File Adjustments
Catastrophe Claims
Our Services
Daily Claims
Contents Evaluation
Reinspections
Inspection Services
MANAGING RISK CHOICE | TPA provides custom tailored risk management solutions from full outsourcing of claims to simple claim oversight, while understanding the business lines and functions for the clients we serve. Our goal is to simplify the claim management process while delivering optimal results.
WHAT CLIENTS ARE SAYING
We have had an excellent relationship with Choice TPA over the years and
much appreciation for the significant value added through the retention of Choice as our third-party administrator. While some of Choice TPA clients may choose to take a less participatory role in claims management,
we find that we achieve more expedient and cost-effective results by working together with Choice TPA as a team. Throughout our experience,
Choice TPA has been highly flexible in this regard,
working with us to establish an arrangement with a view to our interests. – VP Deputy and General Counsel Risk Management Self Insured Client
TPA MANAGEMENT CLARA™ is our unified TPA CLAIMS platform that ties insurance risk, safety, and compliance all together to deliver our clients an innovative cloud - based solution. Our TPA claims process with CLARA centralizes managing workflows, leveraging analytics, and engaging stakeholders while delivering the best claims experience that’s secure, fast, reliable, and scaleable.
1 Outlook Email and Text Sending & Receiving Capabilities
2 Letter and Form Creation & Storage
Communications Documentation
Benefits:
CLARA
3 Reserves, Payment & Recovery
Financial Controls
™
Powered by Origami™
Adjuster Profiling & Assignment
4 Online Dashboard & OFAC Check, Medicare Reporting Capabilities with Quota Share
5
Staff Management Reporting
• Mobile APIs • Web Services • Customization • Controls • Transparency
WHAT CLIENTS ARE SAYING
I have had the distinct pleasure of working with Choice TPA on many
occasions. Choice TPA not only has always been the consummate
professional organization, but they are also always prepared, diligent, and dedicated. Choice has always
been instrumental in facilitating the resolutions we have successfully achieved.
Choice TPA are truly experts in their field.
— Attorney and General Counsel Risk Management Self-Insured Client
SOLUTIONS THAT SCALE CHOICE | SECTOR has a core focus on providing and managing field resources in large scale catastrophe events. We develop customized federal and local government rebuilding programs for FEMA and Community Development Block Grant housing. Our services include damage assessments, quality control, and construction management.
SERVICES WITH RESULTS Innovation, Commitment, and Well-Trained Resources. Choice Sector provides professional personnel and management solutions for damage assessments, QA reviews, case management, and construction management. We do this in support of large-scale Community Development Block Grant (CDBG-DR, HMGP, HQS ) and other related government funded programs.
DAMAGE ASSESSMENT
QUALITY CONTROL & ASSURANCE
CONSTRUCTION MANAGEMENT
At Choice Sector our inspectors, will perform a complete site inspection and evaluation of each applicant’s damaged property. This assessment of the property will include a SP recommendation for reconstruction or total loss evaluation, photographic and video documentation, required dimensions and graphical sketch, estimates with itemized scope of repair, visual mold investigation and visual environmental hazard assessment.
As the disaster recovery program evolves the requirements of each estimate and other deliverables will require additional assessments, corrections and requested revisions. Quality Assurance and Xactimate Collaboration Services ensure that all documentation and estimates pertaining to the results of any property inspection remain in alignment with program requirements at the time of the request.
Construction management inspections provide program management with reliable restoration progress determination and validation of work completion. The inspection results serve as verification of work performed and the applicant’s state of recovery to date. This documentation provides the critical information to program management in the determination of approved funding distribution.
WHAT CLIENTS ARE SAYING
We’ve developed a great relationship with Choice Sector on multiple CDBG-DR state
consistent quality, efficiency, and reliability. They’ve been able to provide us with the specialized resources and scalability needed to meet our project demands programs as a result of their
through different phases and changing needs. I’ve always appreciated their willingness to quickly adapt to changes and their proactive approach to training their teams on updated procedures. While Disaster Recovery programs can last for several years, Choice maintains a
partner style management approach to work through
challenges, resolve issues, and implement solutions for overall success; the recovery funding for homeowners. Choice Sector has been a true asset partner and we look forward to a future together in the disaster recovery industry.” — Multiple statewide government CDBG-DR long-term recovery Programs Manager.
QUALITY MANAGEMENT
MANAGING EXPECTATIONS AT EVERY STEP IN THE PROCESS
Guidelines & Metrics
System Compliance
Intelligent Dispatch
Inspection & Damage Estimate
First step in the process agree upon client guidelines and metrics.
Diary management is critical to triggering client KPI and guideline compliance - which are monitored by our adjusters and management.
Assignments are dispatched to the field adjuster and internal point of contact with client guidelines attached.
Adjuster will contact the insured, inspect the loss, prepare the estimate and submit to Choice.
100% QC File Review
No Revisions Necessary
Minor Revisons
Major Revisions
Upon receipt, all estimates and reports go through a comprehensive QC inspection by our internal team based on client metrics and guidelines.
Files are thoroughly reviewed by qualified QC team members and no necessary changes are required. Estimate package is then submitted to client.
File is thoroughly reviewed by account qualified QC. Necessary minor revisions can be collaborated in house. Collaboration is required on less than 10% of all files. Once complete, estimate is submitted to client.
File is thoroughly reviewed by qualified QC. For required large changes to the loss file and estimate, the file is sent back to field adjuster for revisions. Once revised, it goes back into the QC process review.
QUALITY ASSURANCE
THE CHOICE LEADERSHIP TEAM
John Pouland Chief Executive Officer
Moz Mirbaba Chief Financial Officer
Mark Burnam President
Ashleigh Hawkins President TPA
Mitch Williams VP Account Management
Shane Lucas Director of Government Services
Jason Edwards Director of Operations
Garry Amburgy Program Director
Rodney Schliep Director of Field Claims
John Avent Claim Director
Karen Cunningham HR Director
Doug Browning - Director of Adjuster Relations
James Buchanan Account Executive
To Learn More About Choice, Contact: Mitch Williams - VP Account Management mwilliams@choiceclaims.com (469) 640-2418 Direct (214) 213-5751 Mobile
8144 Walnut Hill Lane Suite 1490 Dallas, Texas 75231 | P.O. Box 831990 Richardson, TX 75083 | Phone: 855-557-0824 | Email: info@choiceclaims.com