CDA SMART PLAYBOOK - Wellness

WELLNESS INDUSTRY COVID-19 SMART PLAYBOOK

WE’VE BEEN HERE BEFORE

Chipman Design Architecture has weathered over four decades of economic turbulence by consistently leading with our values. We believe people come first, standing as a partner by our clients’ side, and committing the talent and resources needed to innovate through any storm.

CDA has helped our clients find success in difficult times due to our ability to respond quickly, pivot team priorities, and adapt services to meet immediate client needs. Throughout the financial crisis of 2008 and 2009, we doubled down on our client partnerships, building more fluid and non traditional relationships by offering new services like lease reviews and architectural test fits.

Crisis or not, we are nothing without our amazing team members, and we understand the demand to rethink human-centric design principles for our clients, as well as how to support our staff as we adapt to collaborating in a new working environment.

Admittedly, COVID-19 is uncharted territory, but as the leading architectural design firm for a post-COVID-19 world, we are facing it with courage, innovation and resilience.

COVID-19 SMART PLAYBOOK \ FIRM HISTORY

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SOPHIES SARASOTA, FL

WE HAVE YOUR ARCHITECTURAL DESIGN PLAN FOR COVID-19

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uring a global pandemic, new strains on our physical and mental health have taken a toll, which will cause a subsequent surge in adequate support for those in need. CDA studied how the physical environment of one medical practice office might be impacted by viewing the footprint from a before and after perspective.

General programming for this case study included a 4,000 square foot space that would include 5-6 wellness rooms, x-ray room, lab, team / vendor meeting space, private offices, an employee breakroom and two separate sets of restrooms. The office opened to a welcoming waiting area with ample and varied seating.

CDA is leading the way with foresight and imagination on how public spaces need to not only adapt now but also thrive in a modified future. To meet changing demands we have to be SMART:

SPATIAL AWARENESS MATERIALS AIR QUALITY ROADMAP TOUCHLESS COVID-19 SMART PLAYBOOK \ SMART INTRO

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SPATIAL AWARENESS

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apping flexible solutions such as modular furniture and portable dividers will easily transform spaces to accommodate varying social distancing measures. In response to widely accepted social distancing guidelines, making ample space for personal boundaries is key to maintaining the health and safety of employees and customers. The challenge is translating those design choices without losing a sense of connection.

The primary areas of concern for most businesses and offices are common spaces like reception waiting areas, dining areas, meeting rooms, and break rooms. All of these gathering rooms will require a little creative thinking to draw a new floor plan to accommodate social distancing. Seat counts will need to be reduced and should remain adaptable to increase or decrease depending on future social distancing rules. Design choices should also emphasize privacy, with solutions like portable dividers that offer screening between seating.

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MATERIALS

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aterial choice is a major consideration in redesigning for a post-COVID world. Updating materials to innovative products noted for their anti-microbial and sanitation performance will serve a safer environment.

Bleach-cleanable materials and textiles (typically used in health care settings) are becoming the norm for commercial settings and are readily available to ship on demand without long lead times. The use of non-porous materials for countertops is ideal for ease of sanitizing. Quartz, for example, is available in a wide variety of looks, from solid white to mimicking natural stone. Additionally, copper, an on-trend material in the design world right now, is also naturally antimicrobial. Manufacturers have quickly adapted their product lines to include cost-effective options for the utilization of copper such as peel-and-stick solutions, which allow for a quick application that can be completed in a matter of minutes.

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AIR QUALITY

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roper ventilation and air purification is an important step in taking precautions against the spread of disease transmitted through aerosol or droplets. Installing well-planned HVAC systems that bring more than just comfort to a space will contribute to healthy Indoor Air Quality (IAQ).

While the gold standard for cleaner air might include the integration of HEPA filtration, UV-C light air purification and more advanced control packages within the mechanical system, these solutions are costly and often cannot be retrofitted to existing applications.

However, notable improvements in air quality can be achieved in nearly all systems by installing better air filters (MERV-13 minimum), increasing fresh air ventilation, setting controls to operate fans for longer periods, or even operational strategies such as running HVAC systems during off hours to “flush� the space of airborne contaminants.

If the architecture of the space allows it, open operable doors and windows during cool hours of the day to increase ventilation, then adjust control settings to address the changes in humidity that come with outside air.

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ROADMAP

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or a brick-and-mortar location, it’s imperative to communicate that guests can safely move through the space. Showcasing proper signage etiquette is key, combined with intentional design cues throughout, will provide subliminal way-finding.

Many of the ways a business needs to adjust its space will go unseen by employees and guests, so it’s important to ensure messaging and signage convey these choices. A successful socially distanced guest experience will also include clear signage directing customers. Thoughtful messaging invokes confidence for all end-users, as it suggests that everyone’s safety matters and that necessary measures are being taken. A more long-term solution than floor marker stickers could be creating clear, yet seamless, flooring and ceiling transitions that more subtly tell people where to go without distracting from the overall design of the space. Additionally, an array of previously secondary services have surged into the forefront, such as BOPIS (Buy online, pick-up in store) or curbside pick-up. Pathways for these services should be holistically integrated into the overall design, instead of as an after-thought.

COVID-19 SMART PLAYBOOK \ ROADMAP

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TOUCHLESS

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lready a key tool in replicating a sense of human connection in personal and professional settings, technology is a key tool that will be used in bridging the gap in human connection from six feet away in a public setting. Integrating both advanced technology and dependable mechanisms will ensure a contactless experience from initial entry and beyond.

Contactless offerings are becoming the expectation and therefore must be integrated into the overall design to promote a seamless experience. Smartphone apps will continue to gain momentum, as most small businesses have moved operations online while closed, presenting an opportunity to foster community through a digital experience. Strategically installing viewing monitors at contact points can aid communication of key information between employees and guests.

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CASE STUDY WELLNESS BEFORE FAMILY WELLNESS ROOM LAYOUT DOES NOT PROVIDE IDEAL PRIVACY FOR PATIENT AND FAMILY

BREAK ROOM DOES NOT PROVIDE ADEQUATE SPACING FOR PROPER SOCIAL DISTANCING

TECH LAB DOES NOT PROVIDE ADEQUATE SPACING FOR PROPER SOCIAL DISTANCING BETWEEN COMPUTER WORK STATIONS NO CLEAR DELINEATION BETWEEN HEALTHY AND SICK WAITING AREAS PROMOTES MORE CHANCES FOR TRANSFER OF ILLNESS RECEPTION AREA SEATING DOES NOT PROVIDE ADEQUATE SPACING FOR PROPER SOCIAL DISTANCING

TRADITIONAL RECEPTION DESK AS ONLY MEANS FOR CHECK-IN MAY CAUSE RISK FOR CROSS CONTAMINATION COVID-19 SMART PLAYBOOK \ CASE STUDY: BEFORE

MEETING ROOM AND OTHER STAFF AREAS DO NOT PROVIDE ADEQUATE SPACING FOR PROPER SOCIAL DISTANCING

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CASE STUDY WELLNESS AFTER AIR PURIFICATION

DIVIDERS

UV-C AIR SYSTEM CAN BE RETROFITTED INTO A GRID CEILING AND WORKS AROUND THE CLOCK, EVEN IN OCCUPIED SPACES $$

TEMPORARY DIVIDERS ALLOW STAFF TO SAFELY SPACE OUT IN THE BREAKROOM $

AUTOMATION

CURTAIN AND FLOORING TRANSITION

TOUCHLESS ENTRY, FAUCETS AND SANITIZERS REDUCE CHANCE OF CROSS CONTAMINATION $

COPPER MESH CURTAIN IS INHERENTLY ANTI-MICROBIAL AND THE SUBLIMINAL FLOORING TRANSITION INDICATES ZONING $

FAMILY ROOM A REVISED LAYOUT SERVES THE RISING POTENTIAL FOR MORE FAMILY MEMBERS TO TRAVEL TOGETHER AND PROVIDE MORE PRIVACY $$

FLEXIBLE FURNITURE MODULAR FURNITURE SELECTION PROVIDES MAXIMUM FLEXIBILITY TO SPACE OUT AND CAN BE ADDED AS NEEDED $

SELF CHECK-IN A KIOSK FOR PATIENTS SEEKING REDUCED FACE-TO-FACE INTERACTION WITH STAFF. $$

DISTANCING EXTENDED WORK COUNTERS ALLOW FOR APPROPRIATE SPACING FOR STAFF TO BE SAFE $

COVID-19 SMART PLAYBOOK \ CASE STUDY: BEFORE

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MOOD BOARD

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reating a modern medical practice that feels comfortable and inviting is no small feat. Nods to biophilia and nature with its organic connection to healing create a sense of calm. Oak woodgrains add simple sophistication, while soft paints create an airy environment. Shades of grassy green bring fresh pops of color into the space while hints of earthy clay and copper metals throughout add an underlying balance and warmth.

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CASE STUDY

COVID-19 SMART PLAYBOOK \ PROJECT “AFTER” RENDERING

WAITING ROOM RENDERING

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CASE STUDY

FLEXIBLE FURNITURE MODULAR FURNITURE SELECTION PROVIDES MAXIMUM FLEXIBILITY TO SPACE OUT AND CAN BE ADDED AS NEEDED $

COVID-19 SMART PLAYBOOK \ PROJECT “AFTER” RENDERING

WAITING ROOM RENDERING

CURTAIN AND FLOORING TRANSITION COPPER MESH CURTAIN IS INHERENTLY ANTI-MICROBIAL AND THE SUBLIMINAL FLOORING TRANSITION INDICATES ZONING $

NATURAL VENTILATION

SELF CHECK-IN

WHENEVER POSSIBLE AND DEPENDING ON LOCAL CODE RESTRICTIONS, UTILIZE OPERABLE WINDOWS TO ALLOW FOR NATURAL AIR CIRCULATION $$

A KIOSK FOR PATIENTS SEEKING REDUCED FACE-TO-FACE INTERACTION WITH STAFF. $$

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CASE STUDY

COVID-19 SMART PLAYBOOK \ PROJECT “AFTER” RENDERING

WELLNESS ROOM RENDERING

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CASE STUDY

WELLNESS ROOM RENDERING FAMILY ROOM

AIR PURIFICATION

REVISED LAYOUT SERVES THE RISING POTENTIAL FOR MORE FAMILY MEMBERS TO TRAVEL TOGETHER AND PROVIDES MORE PRIVACY $$

UV-C AIR SYSTEM CAN BE RETROFITTED INTO A GRID CEILING AND WORKS AROUND THE CLOCK – EVEN IN OCCUPIED SPACES $$

AUTOMATION TOUCHLESS ENTRY, FAUCETS, AND SANITIZERS REDUCE CHANCE OF CROSS CONTAMINATION $

ANTIMICROBIAL SURFACE ENGINEERED QUARTZ IS IDEAL FOR COUNTERTOPS DUE TO ITS EXTREME DURABILITY AND NONPOROUS MAKEUP WHICH MAKE RESISTANT TO BACTERIA AND GERMS $

COVID-19 SMART PLAYBOOK \ PROJECT “AFTER” RENDERING

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Chipman Design Architecture talks to the New York Times about shifting layouts post-COVID-19 CLICK HERE TO READ THE ARTICLE

HOW RETAIL CAN REINVENT ITSELF Chipman CEO Lauren Chipman’s piece in Fortune Magazine outlines the three major ways retail businesses can reinvent post-COVID-19 CLICK HERE TO READ THE ARTICLE

DIVERSIFICATON OF THE AMERICAN MALL CDA’s Micah Shadowen talks to VMSD Magazine about how shared retail spaces can survive and thrive post-pandemic CLICK HERE TO READ THE ARTICLE

MORE INF

PANDEMIC THREATENS A THRIVING REAL ESTATE MODEL

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Be well!

LAUREN CHIPMAN Chief Executive Officer lchipman@chipman-design.com 626-399-9494

MEG BOYLE Principal, Design Studio mboyle@chipman-design.com 630-747-5285

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