Acknowledgements

The 14th International Microinsurance Conference was the fifth IMC to take place in Africa. For many years, representatives of the Zambian insurance industry represented by the Technical Advisory Group (TAG) had expressed interest in hosting the conference. We were therefore very glad that the event finally took place in Lusaka to share knowledge and experience as well as to support the development of inclusive insurance in Zambia. The strong presence of participants from the country was a clear indication of how important this topic is for the insurance industry. The great success of the 14th IMC would not have been possible without the hard work of the TAG and the Zambian Organising Committee. I would like to express special thanks to Shipango Muteto, Chairman of the 14th IMC Organising Committee and all its members. There was an unprecedented number of top executive management insurance representatives actively involved in the Organising Committee. Some of them have been involved with the IMC for quite some time. Christabel Banda, Managing Director of ZSCI Life and former Executive Director of the Insurance Association of Zambia, started the organisational process nearly two years ago. And Agnes Chakonta, Managing Director of Madison Life, participated in the very first IMC in 2005. This strong link with the Zambian insurance industry guaranteed that the topics discussed at the conference were actually relevant for the country. A special thank-you also goes to Registrar Martin Libinga, as well as Namakau Ntini for the outstanding support of the Pensions and Insurance Authority, and to the Insurers Association of Zambia, represented by its President Paul Nkhoma. The conference would not have been possible without Financial Sector Deepening Zambia, that not only supported the event but also has played a key role in the development of inclusive insurance in Zambia over many years. We would like to thank Betty Wilkinson, Mauwa Lungu and Lemmy Manje for their hard work over many years now, and certainly in supporting the IMC. Furthermore, we would like to thank GIZ on behalf of BMZ for funding this conference report as well as for their contribution towards the content of the conference.

I would also like to thank other content partners and supporters of the 14th International Microinsurance Conference – A2ii, CEAR, Cenfri, CGAP, CGIAR, GIZ on behalf of BMZ, ILO’s Impact Insurance Facility, IAA, IPA, the MicroInsurance Centre at Milliman, Microinsurance Master, the World Bank and Women’s World Banking. The 14th International Microinsurance Conference brought together some 450 attendees from 57 countries. My thanks go to them for sharing their knowledge and experience. On behalf of the organisers, I would also like to thank the members of the Conference Steering Committee. This event would not have been possible without its work in identifying suitable speakers and presentations from the large number of applications submitted for the conference.

Furthermore, I would like to make special mention of the team of rapporteurs and authors led by Zahid Qureshi – who volunteered and summarised the key messages and lessons from the various sessions of the 2018 conference. In addition, I would like to extend my thanks to the Munich Re Foundation conference team – Thomas Loster, Torsten Kraus and Julia Martinez – as well as the staff of the local event management agency. A special thank-you goes to Doubell Chamberlain, Chairman of the Board of the Microinsurance Network, and the entire team of the Network’s secretariat for its great support. At the same time, I would like to welcome Katharine Pulvermacher as the new Executive Director of the Microinsurance Network. The 2019 conference on Inclusive Insurance for Emerging Markets, the 15th International Microinsurance Conference, will take place in Bangladesh. Together with the Bangladesh Insurance Association, we are looking forward to the next event, set to take place from 5 to 7 November in Dhaka.

Dirk Reinhard, Vice-Chairman Munich Re Foundation, Germany, Chairman of the Conference Steering Committee

Munich, March 2019

2 — Dirk Reinhard, Vice-Chairman, Munich Re Foundation, Germany, Chairman of the Conference Steering Committee.

“Partners are not only external stakeholders, but also internal teams. Buy-in from top management is fine, but the one from operational teams will keep you running.”

Marième Ba Head of Emerging customers, AXA Mansard

3 — Emanuel Kwenda, President of the Insurers Brokers Association of Zambia and

4 — Krishnaswamy Rajagopal, Managing Director Prudential Life Assurance Zambia, sponsor of the conference, welcomes the participants. 3

4

5— Representatives of the Local Organising Committee and the Steering Committee of the 14th IMC. Left to right: Christabel Banda, Managing Director, ZSIC Life; Namakau Ntini, Manager – Policy and Analysis, PIA-Zambia; Thomas Loster, Chairman, Munich Re Foundation; Mauwa Lungu, Project Manager – Inclusive Insurance, FSDZ; Shipango Muteto, Chairman of the Organising Committee of the 14th IMC; Nkaka Mwashika, Executive Director of the Insurers Association of Zambia; Dirk Reinhard, Chairman of the Steering Committee of the IMC and Vice-Chairman of the Munich Re Foundation; Agnes Chakonto, Managing Director, Medison Life; Lemmy Manje, CEO, FinProbity Solutions; Webster Twaambo, Executive Head – Branch Operations, Professional Insurance; Brian Manchinshi, Manager, ZSIC Life; Katharine Pulvermacher, Executive Director, Microinsurance Network; Richard Leftley, CEO, MicroEnsure; Peter Wrede, Senior Financial Sector, Specialist, World Bank; Denis Garand, President, Garand & Assoc.; Lorenzo Chan, President, Pioneer Life; Doubell Chamberlain, Managing Director, Cenfri; Craig Churchill, Head, ILO’s Impact Insurance Facility. 6 — Full participation of the more than 450 participants from over 50 countries until the very last session.