Vision
Tobeacatalystforathrivingand inclusiveCheltenham,whereculture, heritage,sport,andleisurecreate meaningfulsocialvalue,improve wellbeing,andbringpeopletogether throughstrongcommunity partnerships.
Mission
Toengage,inspireandsupport Cheltenham’sresidentsandvisitors throughaccessiblecultural,heritage, sport,andleisureopportunities.Our workcontributestoenrichingpeople’s lives,wellbeing,learningandcreativity whilesupportinglocaleconomic growthandworkinginpartnershipwith Cheltenham’scommunities.
ValuesandBehaviours
Values
CommunityVoice
Weworkwithcommunities,notjustfor them.
Inclusivity
Differencesareourstrengths
CollaborationandPartnerships
Weachievemoretogether
ContinuousLearning
Wegrowandimprovetogether
ProtectingourEnvironment
Weactfortheplanetineverychoice
Behaviours
Co-creatingandclosingtheloop
Makingbelongingadailyhabit
WorkingasoneTrustwithourpartners
Learning,experimentingandimproving
Includingtheenvironmentinevery decision
TheRole
Jobtitle:CasualDutyManager
Location:BasedfromCheltenhamTownHalland abletolocatefromanyTrustvenue
Reportsto:FrontofHouse&EventManager
WorkingHours:Minimum4hourspershiftandany hoursworkedoverthiswillbepaidin15minute increments.Thenumberofhoursavailableeach weekwillvarydependingonthedemandsofthe theatreprogramme
Salaryguide:£16.44perhour
Supervisors:Frontofhouseteamonshifts
HolidayEntitlement:5.6weeks’paidholidayper year(prorata).Forcasualworkers,holidaypayis calculatedat1207%ofhoursworkedandispaid monthlyinarrearsalongsidesalary.
Purpose
TheDutyManagerisresponsibleforthesafe, efficient,smoothandprofessionalrunningof eventsatTheTownHallandPittvillePumpRoom, includingperformancesandcorporateevents suchasconferencesandweddingsasrequired.
TheroleofDutyManagermanagestheFrontof HouseStewardsandensuresthatallstandard HealthandSafetyandvenuespecificprocedures arefollowed.TheDutyManageralsowhere requireddrivefundraisingopportunitiesaswellas representingthecorevaluesofTheCheltenham Trust.
Theroleincludesregularweekendandevening workingduringallperiodsoftheyearandkey holderresponsibilitiestoassistwiththebuilding openingandclosingprocedures.
TheDutyManagersreporttotheFrontofHouse Manager.
Keydutiesandresponsibilities
Thisjobdescriptionsetsoutthekeyoutcomesrequired.Itdoesnotspecifyindetail alltheactivitiesrequiredtoachievetheseoutcomes.
KeyroleoftheDutyManagerincludes:
Provideawarm,friendlyandinclusivewelcometoallbuildingusers
BeanambassadorofTheCheltenhamTrustmission&values
ToDutyManageperformancesandeventsinlinewiththevenuerequirements, liaisingwithallnecessaryinternaldepartmentsandvisitingcompanies,toensure theperformanceoreventrunssmoothly,andcollateanyinformationrequiring furtheraction,includingreportingofvenuemaintenancedefects.
Tobefamiliarofthevenueemergencyactionplanandleadonemergency evacuationswiththesupportofthefrontofhouseorsecurityteams
RespondtoFirstAidsituationswithinthevenue(fulltrainingprovided)
Tofollowthecorrectproceduresintheeventofashowcancellationorother interruptiontoschedule,toensureManagementTeamareinformedandcustomer experiencesisprioritised
ToleadtheFrontofHouseTeamtodeliverexceptionalstandardsofservicefor eachperformanceorevent
Toassistwiththeeffectiveuseandsupplyofallequipmentandresources including,DutyManagerphone,Radios,scannersandaccessibleequipment
Respondtoanyinpersoncustomercommentsorcomplaintseffectivelyand sensitively
Tosupportthefacilitationofsalesofanyinternalorvisitingcompany programmes/merchandise,ensuringcorrectdataiscollectedforsettlement purposes
Toattendandassistinregulardrillsofemergencyprocedures
Promoteasafeandinclusiveenvironmentforeveryone
Coordinateandoverseethedaytodayoperationsofthebuilding,includingthe openingandclosingproceduresandbuildingcomplianceduties
Actasakeyholderforthevenueandassistemergencyservicesandrestcentre response
Ensuringasafe,cleanandapositiveworkingenvironment
Reportpropertyandequipmentmaintenancetopropertymaintenanceandliaise withcontractorstoarrangesiteaccess
Operateandmonitorthefire,securitysystems(trainingwillbeprovided)
Setupandoperateaudio-visualequipmentforsmallevents(trainingwillbe provided
Maintainandadjustlightingforsmallevents(trainingwillbeprovided)
PromoteapositiveHealth&SafetyCulture
Tobewillingtoundertaketraininganddevelopmentasrequired
