Our Covid-19 response

March to June - Covid-19 Response to support #teamcheltenham To all the charities, community groups, volunteers, parish councils, businesses and key workers who have supported their local community

From all councillors and officers at Cheltenham Borough Council...

This infographic shows the work the council has undertaken with support of our partners to help the wider #teamcheltenham effort

Supporting business £

1,765

Plans for delivery of

£103,000

of business grants paid

of re-opening high streets safely fund,

(£22mil)

working in partnership

Ongoing

with Cheltenham BID

advice and

£1.12 discretionary business grant million

scheme created

Creating flexibilities

to regulatory processes in planning and licensing

guidance to business

1

community and business champion

award!

Supporting communities £100,000 community

grant fund

launched

£

£

£50,0000 of community

grants paid to 32 community

organisations

£

6,000

letters sent to

vulnerable households

3,500 welfare phone calls made

Mayor’s

foodbank

320

prescriptions collected and delivered

parcels 2,700 food issued

fund launched

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23 rough

Thank you letters sent:

To all community & voluntary groups

To all parish councils

sleepers

25

supported out of hotels

into secure

Free car parking for

230

key workers

accommodation

staff re-deployed to support the community response hub

Maintaining services

235

40 Cllrs

employees

Maintained garden waste

collections throughout In April

collected

889 tonnes of garden waste

That’s almost double the amount collected in april last year!

kept updated,

kept updated,

informed

informed

and supporting

and involved

Dedicated

Collected

safety &

25% more

frontline services

health,

food waste

wellbeing

3% more

working group

established

recycling

Kerbside

collection

3% more refuse

maintained

Nam

Onlin

e

e

Virtual building controls inspections

established Type

a mes

sage

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Successful re-opening of the household recycling centre Union representatives

55

updated and informed

to support the community hub and ensuring priority

Virtual

staff re-deployed

services were maintained

council

meetings established

600 customers registered for revenue

and benefits self-service

Communications Twitter

LinkedIn

impressions up

171%

and 10,500

followers

engagement up

Facebook

engagement up

504% and 4,300

followers

13,000

visits to Covid-19

webpage

81

press enquiries releases and statements

200% and 5,000 number of

followers

Supporting the local Government sector

7

submissions made to central Government

on how local government can lead economic and

community recovery

#TeamCheltenham approach with support from our partners

Supporting the countywide emergency planning efforts Active role in supporting the efforts of the Local Resilience Forum at Gold and Silver levels

Strategic

co-ordinating group

Tactical

co-ordinating group

Supporting economic and community recovery Recovery Strategy for

Cheltenham Recovery Strategy

A Local New Deal for Cheltenham

Cheltenham created Underpinned by five workstreams 1. Returning Cheltenham Borough Council to a new normal 2. Community & Volunteers 3. Environment & Wellbeing 4. Financial 5. Economic

Follow our progress: www.cheltenham.gov.uk

Customer feedback Well done @CheltenhamBC putting in to our parts

Thank you for doing a great job!

Our business grant has come through thank you very much CheltenhamBC highly

Thank you for continuing to provide these services. As a resident it feels like Cheltenham is doing really well in these challenging times.

You have worked so incredibly hard and we know you will continue to do so over the coming weeks.

Fantastic to see Cheltenham Borough Council leading recovery and beyond. For a borough council it continues to consistently punch above its weight

This has been a by @CheltenhamBC leading the way in Gloucestershire #OurChelt

Very grateful our organisation has - supporting our anyone vulnerable, especially in relation to food, doesn’t need to go without. The support really driving forward our FoodShare appeal

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“

I have been very impressed with the way the council has acted so proactively not just with organisations like ours but the community as a whole, and the speed with which your staff have responded to enquiries or with the very smooth process of obtaining grant support.

Your continuing to issue positive and helpful social media has also been very welcomed, in particular putting a human face on some of your employees who have adapted to different roles to help with the ongoing situation. I have spoken to colleagues in venues around the country and some of their local authorities have responded far less positively.

It’s very easy to criticise so I think it important that everyone at CBC, councillors and staff, should know that many of us think you are dealing with these strange times incredibly well.

On behalf of the Cabinet and the council’s executive leadership team thank you for taking the time to read this infographic.

The Cabinet

Councillor

Councillor

Steve Jordan

Councillor

Chris Coleman

Councillor

Rowena Hay

Councillor

Councillor

Peter Jeffries

Alex Hegenbarth

Councillor

Flo Clucas

Andrew McKinley

Executive leadership team

Gareth Edmundson

Tim Atkins

Paul Jones

Darren Knight

Managing director

Executive director

Executive director

Chief executive

place & growth

finance & assets

people & change

Follow us: cheltenham.gov.uk