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HELICOPTER O’Callaghan search crew Isaak Newco and Freya show Menton mbe, e week. See how a rescue is Grammar studenleft, and Liam perform Page 6. ed during ts Surina, left, Picture: a school Gary Sisson visit last s
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Watchd barks a og n State watchdog council t s barks at councils
Neil Walke neil@baysidr enews.com. someone au thinks,” Ms Glass “We have A REPO tice guide also issued a said. rian OmbuRT released by good for compl aint handl prac97 compl dsman last weekthe Victo- local gover nment cil were aints about Kings revealed cils do it better to help local ing in made to counton a 12-mo the watch Coun- see complaints , as all too often, nth about how we found just period but The dog over has handled a News has over 10 “We have someone’s complcouncil plaint s per cent were also aint. The Ombu referred to councof com- the gover nment recom mende d that dsman il. it is chang released last Mond ’s annual report gise easier for agenc e the law so listed ay (16 without ies the October) to legal exposing to apoloabout each number of thems action received of Victor ia’s complaints ten the most . Saying sorry elves 79 effect ive is 2016-17 by the watchdog councils and other way counc offinancial public bodie during the disput ils year. Kingston s can resolv e with a memb most compl was listed e “In the as the many cases er of the public a ained 12th has a legitim the state . where watchdog about council er to invest to ogy can be ate grieva nce, someone that has the powdepar tment igate state Kingston a power ful remedan apolgover nment and statut s and agenc Ombudsman Council confir y.” ies, ory med the ’s office The News author ities. councils council had about 11 office how asked the Ombu 17. complaintscontacted dsman many in 2016plaint s Council were invest of the 97 com-’s CEO John stantiated. Ombu igated and Nevin sub- tion dsman “requested s said the A statem but requir inform budsm an ent provided ed no from counc ail” in the furthe r action plaint s Debor ah Glass from Om- 11 matte about counc major ity said rs. issues of the ils “rang com“In one such e from ments, rates as parkin a parkin instance counc and how g infringeil g handled, was given fine, in another withd rew complaints a reside poor goverto improper nt conduct are ment plan an extended rates nance”. and condu and in “We encou payanother cted rage counc to love office rs ils to ‘learn follow ing a late-n ight inspec complaints’ a reside plaint is tion nt compl free feedba as each com- a neighbour’s noisy air-co aint about ck about Mr Nevin what nditioner,” s said. Continued Page 3
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