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Table of Contents Introduction.................................................................................................................................................2 Part A...........................................................................................................................................................3 1. Define the term hospitality..................................................................................................................3 2. Identify in percentage how much the hospitality industry contributes to the GDP in the UK..............3 3. Explain the difference between the product and services offered in a 4* hotel and in Bed and Breakfast..................................................................................................................................................3 4. Describe a Flat organizational structure and a Tall organisational structure........................................4 5. Select a hospitality organization and provide the following information:............................................4 a) Organizational structure..................................................................................................................4 b) Identifying the operational and functional areas.............................................................................4 c) Defining the following terms – Skilled, semi-skilled and unskilled...................................................5 d) For the following job roles: chef, housekeeper and a concierge. Explaining their job description, qualifications and skills required..........................................................................................................5 Part B...........................................................................................................................................................8 1. Identify the two roles of BHA...............................................................................................................8 Two roles of BHA................................................................................................................................8 2. For each role identified provide examples of how BHA has carried out their role...............................8 Part C.........................................................................................................................................................10 1. Due to the above Legislative issue explain how this will affect the operational and managerial aspects of hospitality organisations.......................................................................................................10 Part D.........................................................................................................................................................12 1. Five years from now explain how technology developments will affect the hospitality industry.......12 2. What will be the advantages and disadvantages of the technology development............................13 Conclusion.................................................................................................................................................14 References.................................................................................................................................................15
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