EDITOR’S NOTE

Those employed in Catholic health care know that our work environments are distinctive, but it can take a little time — along with some learning from our more experienced colleagues — before we can articulate why that is.

We don’t just show up and do our jobs. We’re called to reveal the love of Jesus in the care we provide. It’s a tall order, right? But it doesn’t feel like a burden, especially not these days. To exhibit, or at least to constantly strive to demonstrate, love for others in the workplace can be a challenge, but so worth the effort.

This issue of Health Progress focuses on how our work is Guided by Faith. Our beliefs turn jobs into vocations. Meaningful labor can bring us fulfillment, because we know when done well the work of the ministry can, and does, change lives. While the Catholic identity of the ministry remains a constant, its leadership frequently refines the ways in which it is preserved, taught and shared with staff members, patients and their families.

Much of this journal is focused on that refinement. What aspects of health care do sponsors, who ensure fidelity to the ministry’s mission and Catholic identity, most need to consider these days? What are the latest ways of making sure quality formation opportunities are available to more employees, so that they better understand connections between what’s personally meaningful to them and how their gifts can contribute to the healing purpose of their organizations? When is a quick decision needed, and when should a group take time to commit to a discernment process? And how, exactly, do you do that?

I’m often surprised by what passes as customer service these days when I interact with other industries. I tell myself to lower my expectations, that I’m only setting myself up for frustration when experiences don’t match my perceptions of what they could be: the checkout person who doesn’t say “hello” or “thank you” at the grocery; BETSY the lengthy phone call to a business that doesn’t resolve what I think will be a simple fix.TAYLOR Conversely, my expectations are often exceeded in my encounters with those who work in Catholic health care. Because you already know your colleagues, I’m probably not telling you much that’s new. But the smart, capable and sometimes joyful people we work with amaze me on a regular basis. Certainly not everyone who works in Catholic health care shares the same beliefs. But part of our work is to cultivate environments where all feel loved, welcomed and cared for. The articles in this Health Progress show a variety of ways Catholic health care systems are doing this, from their first interaction with job candidates to the groundbreaking treatment provided to patients with complex cases. It’s a marvel what we can do for others when we do it with love.

VICE PRESIDENT, COMMUNICATIONS AND MARKETING BRIAN P. REARDON

EDITOR BETSY TAYLOR btaylor@chausa.org

MANAGING EDITOR CHARLOTTE KELLEY ckelley@chausa.org

GRAPHIC DESIGNER NORMA KLINGSICK

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2021 AWARDS FOR 2020 COVERAGE

Catholic Press Awards: Best National Magazine, First Place; Best Special Issue, First Place; Best Layout – Scholarly Magazine, Second and Third Place; Best Color Cover, First Place; Best Column – General Commentary, Second Place; Best Pandemic Coverage, Third Place; Best Essay – Professional and Special Interest Magazine, First and Third Place, Two Honorable Mentions; Best Feature Article, First, Second and Third Place; Best Feature Article on the Election, Second Place; Best Feature Article on Racial Inequities, First and Second Place; Best Writing Analysis, Second Place and Honorable Mention; Best Reporting on Social Justice Issues on Option for the Poor and Vulnerable, First Place and Honorable Mention; Best Reporting on Rights of Workers, First Place and Honorable Mention; Best Title and Lead-In, Third Place. Association Media and Publications EXCEL: Feature Article, Gold; Feature Article Design, Silver.

Produced in USA. Health Progress ISSN 0882-1577. Summer 2022 (Vol. 103, No. 3).

Copyright © by The Catholic Health Association of the United States. Published quarterly by The Catholic Health Association of the United States, 4455 Woodson Road, St. Louis, MO 63134-3797. Periodicals postage paid at St. Louis, MO, and additional mailing offices. Subscription prices per year: CHA members, free; nonmembers, $29; foreign, $29; single copies, $10. POSTMASTER: Send address changes to Health Progress, The Catholic Health Association of the United States, 4455 Woodson Road, St. Louis, MO 63134-3797.

Follow CHA:

chausa.org/social EDITORIAL ADVISORY COUNCIL

Kathleen Benton, DrPH, president and CEO, Hospice Savannah, Inc., Savannah, Georgia Sr. Rosemary Donley, SC, PhD, professor of nursing, Duquesne University, Pittsburgh Fr. Joseph J. Driscoll, DMin, director of ministry formation and organizational spirituality, Holy Redeemer Health System, Meadowbrook, Pennsylvania Marian Jennings, MBA, president, M. Jennings Consulting, Inc., Malvern, Pennsylvania Tracy Neary, regional vice president, mission integration, St. Vincent Healthcare, Billings, Montana Sr. Kathleen M. Popko, SP, PhD, president, Sisters of Providence, Holyoke, Massachusetts Laura Richter, MDiv, system senior director, mission integration, SSM Health, St. Louis Gabriela Robles, MBA, MAHCM, vice president, community partnerships, Providence St. Joseph Health, Irvine, California Fred Rottnek, MD, MAHCM, director of community medicine, Saint Louis University School of Medicine, St. Louis Becky Urbanski, EdD, senior vice president, mission integration and marketing, Benedictine Health System, Duluth, Minnesota

CHA EDITORIAL CONTRIBUTORS

ADVOCACY AND PUBLIC POLICY: Lisa Smith, MPA COMMUNITY BENEFIT: Julie Trocchio, BSN, MS CONTINUUM OF CARE AND AGING SERVICES:

Julie Trocchio, BSN, MS

ETHICS: Nathaniel Blanton Hibner, PhD;

Brian Kane, PhD

FINANCE: Loren Chandler, CPA, MBA, FACHE INTERNATIONAL OUTREACH: Bruce Compton LEADERSHIP AND MINISTRY DEVELOPMENT:

Brian P. Smith, MS, MA, MDiv

LEGAL: Catherine A. Hurley, JD MINISTRY FORMATION: Diarmuid Rooney, MSPsych,

MTS, DSocAdmin

MISSION INTEGRATION: Dennis Gonzales, PhD THEOLOGY AND SPONSORSHIP: Fr. Charles Bouchard,

OP, STD