Chartwells Monthly | October 2019

OCTOBER 2019 OCTOBER 2019

W

s r e n n i 2019 Be A Star

inside: Overall Compass Winners

+

New! Walk of Stars Celebration

table of

communication / executive message

contents:

letter from the ceo

Counting Our Stars Our top performers are often called stars for a reason. They are looked upon as guides and influencers lighting the way for others to follow. Our stars at Chartwells do this and more, with humble attitudes and an emphasis on teamwork. They know they always accomplish more together than they could ever do on their own and do so with grace.

This edition of Chartwells Monthly is always one of my favorite publications. It is dedicated solely to recognizing and celebrating our people as part of our annual Be A Star program. This year we celebrated each divisional win at our first ever Walk of Stars event in addition to our national celebration at the Compass Night of Stars in Orlando. It was an honor to shake each winner’s hand and spend time celebrating each individual at both of these events.

Please join me in congratulating the winners on the following pages and thanking them for all they do for our guests, our clients and each other.

Lisa McEuen

Chief Executive Officer Chartwells Higher Education Dining Services

Fresh Food. Fresh Ideas.

This year’s theme celebrates fresh thinking and bright ideas. The main visual takes the iconic “a-ha!” image of a light bulb and gives it a twist, powered by food items that represent the core of our business. The typography is structured so that the word “FRESH” pops; it’s fun, vibrant and eye-catching. The design encourages associates to think creatively, and to find the unique characteristics within themselves to make it an extraordinary year – a year where everything aligns to Be A Star.

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CHARTWELLSMONTHLY.COM | OCTOBER 2019

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Letter From the CEO

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National Account of the Year

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Divisional Accounts of the Year

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Compass in the Community, Inclusion Excellence Winner

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Campus Executive Chef of the Year

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Hourly Culinary Associate of the Year

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Salaried Culinary, Associate of the Year

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Compass Overall Winners

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Living the Brand Award, Difference Maker, Hungry, Humble and Smart Overall Winner

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Compass Night of Stars

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Chartwells Walk of Stars

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Thank You

Star Associates of the Year RDM of the Year, DM of the Year

On The Cover Dora Lim, Resident District Manager at Montclair State University accepts award on behalf of her team for National Account of the Year

2019 awards & recognition / people

Montclair State University

National

ACCOthUe NT of YEAR

National Account of the Year

The National Account of the Year Awards recognize exemplary teams that have gone above and beyond in customer, community and client-partner expectations.

The Montclair State University team is passionate about Chartwells’ mission and the five brand pillars.

This team strives for excellence, not only in its quest for guest satisfaction, but in how the members collaborate with and embrace the Montclair community.

They weave the culture of Chartwells into the lives of students, faculty, staff and local businesses.

brightly,” says Mindy R. Segal. “This year, they obtained CFE status on their very first try, engaging over 400 associates in the process. Their achievements don’t end at the Chartwells’ door. This team hosts over 65 student interns each semester, and partners with community programs to donate thousands of pounds in food to the local recovery network. Their enthusiasm is palpable to anyone who visits, and their clients feel the same, bestowing upon them the prestigious Red Ribbon Award for overall contribution to the university community. It is easy to see how their infectious spirit and dedication make me so proud to have them as part of our Chartwells team.”

Mindy R. Segal Divisional President Strategic Accounts

“The Montclair team continually reaches for the stars, and leaves no stone unturned in the effort to shine OCTOBER 2019 | CHARTWELLSMONTHLY.COM

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people / 2019 awards & recognition

Divisional Accounts West Division University of Nevada Reno

Central Division Indiana University - Purdue University Indianapolis

Northeast Division University of Massachusetts Dartmouth

East Region University of North Florida

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of the

Year

2019 awards & recognition / people

Compass in the Community Compass Group recognizes its responsibility to make a positive contribution and impact in our communities through outreach initiatives and making positive contributions to the health and well-being of associates, customers, and the communities in which we work and live. Congratulations to these three Worcester Accounts, Worcester State University, Worcester Polytechnic Institute and Becker College.

The three accounts volunteered their time and financial support to the Worcester Firefighters Association.

Many Chartwells team members pulled together to assemble 1,250 boxed lunches for firefighters in their community who attended the funeral service of the late Worcester Firefighter Christopher Roy.

Inclusion Excellence Winner Teams were asked to highlight a best practice they put in place to build inclusion within the workplace, within their team, or with their clients and customers. We received many submissions that displayed programs and processes that emphasized the value and impact of inclusion. Diversity is the traits and characteristics that make us all unique.

Inclusion is where you feel like you belong because the unique aspects of ALL individuals are valued, appreciated and leveraged. An inclusive workplace benefits everyone - from you, to the team, to our clients and customers. The 2019 Chartwells Five Jewel Award for Inclusion Excellence winner is Texas State. Their winning video submission highlighted why inclusion is so important and how the team embrace diversity and inclusion on campus. The team clearly has a culture of inclusion which pays dividends when it comes to the retention of people.

Inclusion Excellence Award West Division

Texas State University

OCTOBER 2019 | CHARTWELLSMONTHLY.COM

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people / 2019 awards & recognition

Campus Executive Chef of the Year Chef Mat Belzano embodies everything desirable in a Campus Executive Chef. A perfect blend of culinary skill and financial acumen, he has crafted a world-class dining program while delivering fiscal results like very few can. Impacting the community greatly by teaching and mentoring his teams, he has also made a real difference in the classrooms. In the pursuit of excellence, Chef Mat is relentless. Evident in every aspect of the program, it really shines in the Retail Innovation that he develops and implements on campus.

“Part of my own role is to inspire our chefs in the field,” says Brian Mansfield. “But I walk away from every visit with Chef Mat and his team inspired and in awe of his accomplishments!”

Chef Mathew Belzano University of Arkansas

Brian Mansfield Divisional Executive Chef Central

Alex Brugger

Joel Kraft

George Charbel

Tom Barton

University of Houston West Region

St. John Fisher Northeast Region

Divisional Executive Chefs of the Year

Texas A&M College Station Texas A&M Region

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Northeastern University Strategic Accounts

Bob Rifkin

Southeastern University East Region

2019 awards & recognition / people

Hourly Culinary Associate of the Year Chef Iris Robles represents the epitome of taking her lead from our guests. She is food station attendant for F.A.Z.E. 7, the Food Allergy Zone Eatery station at Worcester State University. When students approach her station, they are immediately welcomed by Iris’ vibrant smile and bubbly personality. She interacts intently to develop close relationships with those that dine at her station – well beyond simply learning their names.

Iris works with a number of students that have food allergies. She develops specific plans to accommodate their diets on a weekly basis, making sure they get not only safe food but also dishes that they prefer. The leadership team at Worcester routinely receives great comments about Iris via dining surveys as well as from Text2Chat program feedback.

Keith Gramlich Divisional Executive Chef Northeast

Iris Robles

Worcester State University Northeast Division

Juan Perez

Shani Thomas

Ariel Brommer

Raymond Veatch, JR

University of Utah West Region

Wichita State University Central Region

Justin Smith

Southeastern University East Region

Divisional Hourly Culinary Associates of the Year

Louisiana State University Strategic Accounts

Texas A&M Texas A&M Region

OCTOBER 2019 | CHARTWELLSMONTHLY.COM

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people / 2019 awards & recognition

Salaried Culinary Associate of the Year Chef Sandra Bedoya is an irreplaceable member of the culinary team. She pours her heart and soul into every dish for every event, large or small, and fosters an unprecedented atmosphere of teamwork and positivity in her kitchen. Chef Sandra has created menus for high-level clients during events such as the Telemundo Billboard Awards and the 2016 Republican presidential debates.

She developed the vision of diverse international cuisines for the inauguration of University President Julio Frenk, an event that has since been recognized as an industry award-winner. Thank you, Chef Sandra, for all you have done!

Sandra Bedoya University of Miami Strategic Accounts

Michael C. Ross Resident District Manager University of Miami

Tom Bordinko

Phillip Schaaf

Kevin Brantley

Leo Lozano

University of Utah West Region

University of Arkansas Central Region

Divisional Salaried Culinary Associate of the Year

Washington College East Region

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Texas A&M College Station Texas A&M Region

Laura Rathbun SUNY Plattsburgh Northeast Region

2019 awards & recognition / people

Compass Overall Winners This is the first year ever that Chartwells Higher Education has won the gold award for both Overall Health & Safety Winner and CFE of the Year. This is an amazing win for our sector and something that makes us very proud.

Compass Overall Health & Safety Winner Central Division Central Community College - Hastings

Compass Overall CFE Winner Central Division

Missouri State University

OCTOBER 2019 | CHARTWELLSMONTHLY.COM

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people / 2019 awards & recognition

Star Associates

of the

Year

Winners in this category were chosen because he or she truly embraces our culture and best exemplifies the Chartwells brand.

Without the dedication and participation of our great people, our program would not be a success. Congratulations!

Community

Cuisine

Culture

Ideas

People

West Division Chelsea Jehle

Nick Benard

Paula Hall

Sonia Qayyum

Juliana Issakhani

Kelly Linenberger

Emily Anderson

Dominique Howard

Logan Chitwood

Jamoine Norwood

IUPUI

IUPUI

Molly Joyce

James Freeman

Portland State University

Glendale Community College

Abilene Christian University

Abilene Christian University

California State University Stanislaus

Central Division Wichita State University

St. Cloud State University

Wichita State University

Northeast Division Elsie Golovach SUNY Plattsburgh

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Matt Santana

University of Massachusetts Dartmouth

Nigel Benjamin

Southern Connecticut State University

Babson College

Quinnipiac University

2019 awards & recognition / people

Congrats!

Community

Cuisine

Culture

Ideas

People

Texas A&M Division Kaity Reaves

Maria Cisneros

Freddy Martinez

Jose Figueroa

Heather Kool

Nefertini Bradshaw

Emily Hoffman

Caroline Steegstra

Tasia Tinsley

Dorothy Williams

Patty Sunderland

Wilson Hawes

David Lopez

Paige Wieman

Nikki Interiano

TAMU Galveston

TAMU College Station

TAMU College Station

TAMU Corpus Christi

TAMU College Station

Strategic Accounts University of Miami

University of North Carolina - Greensboro

Northeastern University

University of North Carolina - Greensboro

University of Miami

East Division Clarion University

University of North Carolina Asheville

Florida Gulf Coast University

Bowling Green State University

Wright State University

OCTOBER 2019 | CHARTWELLSMONTHLY.COM

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people / 2019 awards & recognition

Resident District Manager of the Year A professionally trained and accomplished chef, Mark Tammone leads by example. You will see Mark completing tasks in the office, the kitchen and sometimes in freezer trucks, unloading 400 turkeys at a donation site. Mark’s hands-on management style has elevated his account to CFE status, and his team is recognized for having the best food and the highest standards. In terms of his partnership with the university, there has never been a more connected account than Sacred Heart. As President John Petillo remarked at the last partnership meeting, “We could not be happier.”

Nelson DeFigueiredo Divisional President Northeast

Mark Tammone Sacred Heart University Northeast

District Manager of the Year I am delighted to announce the 2019 District Manager of the Year, Tony Hein. Congratulations to Tony on this prestigious award. We truly thank him for making a difference across the division, day in and day out. I have been working with Tony since 2011 when we transitioned Missouri State University. It has been a wonderful journey to see Tony grow into a distinguished leader as a District Manager. He is determined, dedicated and driven to deliver great results for his community and responsibilities. He has always put his team first while being humble, hungry and smart. He is a loving husband and a strong mentor to his daughters. I am inspired

by Tony’s drive to exceed exceptions when it comes to our client and guest requests. I am proud to be on Tony’s team in the Central Division, and am humbled by his well-deserved recognition as District Manager of the Year.

Nadeem Zafar Divisional President Central

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Tony Hein

Central Division

2019 awards & recognition / people

Living the Brand Award Kelly Linenberger has transformed the Wichita State Starbucks into one that was voted “Starbucks of the Quarter” by surpassing hundreds of other locations. Not only did she beat her sales plan by $2k a week in her first semester, but she also partnered with a local food rescue that picks up all expiring food from Starbucks to share with the less fortunate. With Kelly’s help, sales have risen by an incredible 40 percent due to repeat business. In addition, Kelly is traveling to other Compass sectors, coaching team members about how to run a Starbucks.

Matthew Pray Senior Director of Dining Services Wichita State University

Kelly Linenberger Wichita State University Central

Difference Maker Chef Brian Mansfield is an absolute difference maker – across the entire organization. Instrumental in new sales and openings, his honest approach shows through and always resonates with our clients. Chef Brian works tirelessly to keep an open line of communications, from weekly emails to his B-Pod (podcast). His passion for training and mentorship is phenomenal and his approach to culinary is inspiring. His commitment to excellence has driven results in quality, variety and innovation. Congratulations to our Difference Maker, Chef Brian!

Chef Brian Mansfield

Nadeem Zafar Divisional President Central

Hungry, Humble and Smart Overall Winner

Central

NEW this

YEAR

Bernie Lang is a very friendly and helpful member of the finance team. He has worked for Compass for 20 years – in the U.S., Germany, Argentina and Mexico. Bernie is a true difference maker, providing guidance and training to anyone who asks.

He also offers invaluable insights at the New Manager Orientations and Controller Training programs. We are fortunate to have Bernie as a leader within the sector!

Simon Wright Chief Financial Officer Chartwells Higher Education

Bernie Lang

Hungry, Humble & Smart

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people / 2019 awards & recognition

Compass

Night of Stars Our national Be A Star winners joined winners from other sectors at the Compass Night of Stars event in Orlando, Florida. Winners chose what activity they wanted to participate in during the day- spa or theme park and were then awarded by our CEO Lisa McEuen at a special dinner and celebration that night.

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2019 awards & recognition / people

Humble Honoree

“Amazing, I cannot begin to describe the celebration from CNOS 2019.

Words would never give it justice. I am truly honored and humbled to be part of such an amazing group of award-winners and working for such a world-class company. Thank you!”

RDM of the Year: Mark M. Tammone

Grateful for Teammates

“Compass and Chartwells continues to show why they are the leaders in our industry. Celebrating with so many distinguished fellow teammates was truly an honor.”

Difference Maker of the Year: Brian Mansfield

Appreciative Award-Winner

“What an awe-inspiring event that makes you feel like the lead in a fairy tale. Getting the opportunity to go to such a fun event and meet other hard-working award-winners was something I will always appreciate and remember.”

Living the Brand Winner: Kelly Linenberger

Diligent and Dedicated

“CNOS was an amazing and humbling experience. To be in the same room with so many wonderful, hard-working and dedicated people was certainly inspiring. I am proud to be a part of a company that recognizes that people are truly the greatest asset and what makes Compass the leader in hospitality.”

DM of the Year: Tony Hein, Central

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Chartwells

Walk of Stars Celebration For the first time this year, Chartwells brought together divisional Be A Star winners from across the country to celebrate together.

NEW this

YEAR

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Thank You!

What an honor to be involved in the Be A Star program and highlight these incredible winners.

I am honored to highlight the incredible winners in our Be A Star program. I would like to thank some key individuals who helped to make this 2019 celebration happen.

First off, thank you to those who helped prepare the submissions. I know you spent many hours cultivating and preparing all the written submissions. It has been inspiring to read about what makes our team members so outstanding and how that translates into our organization.

Next, I would like to thank the Be A Star Divisional Champions, who are cited below. In addition to their ongoing job responsibilities, they stepped up to spearhead the program in their regions. Their dedication and heart to recognize their people has helped to make this event shine.

Finally, I would like to spotlight our National Winners. They have been working above and beyond to help lead us to the next level. We appreciate their accomplishments and their tireless commitments.

Congratulations, everyone! I look forward to working with you all again next year.

Helen Gilbert-Korinth Be A Star-Coordinator

Special Thanks to Our Divisional Be A Star Champions Stephanie Denson | TAMU Georgene Sardis & Karen Norman | Central Steven Granados and Shanice Curtis | West Angela Silva | Northeast Lisa Mullen | East Aimy Caracoglia | Strategic Accounts

OCTOBER 2019 | CHARTWELLSMONTHLY.COM

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Chartwells Higher Education Dining Services • 2 International Drive, Rye Brook, NY 10573 Media interested in any additional details for content published in Chartwells Monthly can contact Meredith Rosenberg.

Meredith.Rosenberg@compass-usa.com Phone: 914-935-5326 Web: www.ChartwellsHigherEd.com • www.ChartwellsMonthly.com • www.DineOnCampus.com Privacy and Terms of Use All content © Chartwells USA. © 2019 Compass Group USA, Inc. All rights reserved.

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