Chartwells Monthly October 2018

OCTOBER 2018

W

inners 2018 Be-A-Star

table of

communication / executive message

contents:

letter from the ceo

Celebrating Our Team Players When we work together toward common goals, the sky is truly the limit. We each bring our own expertise and unique attributes to the table, accomplishing much more as a team than any one of us could on our own. Some days are easier than others and some challenges are more difficult.

However, it’s in the daily act of trying new recipes, forging ahead with fresh ideas for sustainability and keeping our dining areas clean and engaging for our guests, that allow us to create a hungry, humble and smart team.

In this special issue of Chartwells Monthly, we recognize some of the incredible individuals who light up our company. As they would probably tell you, being the humble stars they are, they couldn’t do it by themselves. They recognize their peers and other associates who inspire and help them get their jobs done more effectively. They realize they are part of a larger team, which allows them to thrive. And this strong team, in turn, propels them to work harder toward their next goal.

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Letter From the CEO

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National Account of the Year

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Accounts of the Year

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Chefs of the Year

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Culinary Associates of the Year

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Bakers of the Year

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Compass in the Community and Sector Five Jewel Award

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Star Associates of the Year

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Director of the Year Regional DM of the Year

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Living the Brand Award Difference Maker Award

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Compass Night of Stars

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Contact Chartwells

I am honored to congratulate and thank the team members we highlight in this issue. May they encourage you, as they have me, to also reach those higher heights.

Lisa McEuen

On The Cover

President & CEO

Compass Group’s annual Compass Night of Stars in Orlando, Florida.

Pictured left to right are: Chef Paul Rich, Patrick Raynard, Steven Granados, Lisa McEuen, Sean Armstrong, Andrew Lipson, Chef Gene Christiano, Chris Blakeman, Chef Whitney Dupree, Khara Potter, Kenneth Rapoza and Chin Hong Chua.

Chartwells Higher Education Dining Services

all together now This year’s program theme, “All Together Now,” recognizes that Be-A-Star is an associate’s moment in the spotlight. It gives associates the opportunity to shine and share their talents with the world. Individually, each of us hits all the right notes. Together, we create perfect harmony. The moment is here, so let’s begin — “All Together Now.”

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CHARTWELLSMONTHLY.COM | OCTOBER 2018

2018 awards & recognition / people

National Account of the Year The Regional and National Account of the Year Awards recognize extraordinary teams that have truly exceeded their customer, community and client-partner expectations.

This team has truly built success upon listening to guests and clients. From the creation of the Bobcat Build program to creating inventive sustainability initiatives across campus, the Texas State dining team refuses to settle for the ordinary and continues to innovate.

al Nation

They recognize their ability to change lives on the Texas State campus, but also take great pride in making a difference within the local San Marcos community. It is a true honor to call this dynamic team partners and I look forward to watching them be trailblazers who create fresh ideas to share with the rest of the campuses across our organization.

UNT ACCoO f the YEAR

The Texas State University team is a dedicated group of hard-working associates who live the Chartwells mission and our five brand pillars every day and put our guests first. They embrace every opportunity to be the best, wheth­er it be in residential dining, catering or retail. I am humbled by their drive to continually demonstrate excellence when it comes to people and service, and treat every day as a rebid.

Nadeem Zafar Divisional President, Central

OCTOBER 2018 | CHARTWELLSMONTHLY.COM

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people / 2018 awards & recognition

Regional Accounts Year of the

Mid Atlantic Region Cleveland State University

Mid Central Region Texas State University

Northeast Metro Region Purchase College

Northeast Region SUNY Plattsburgh

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CHARTWELLSMONTHLY.COM | OCTOBER 2018

2018 awards & recognition / people

Congratulations to Campus Dining Teams at Chartwells’ Regional Accounts of the Year!

TAMU Region Texas A&M – University

West Region Simpson University

East Central Region Quincy University

Southeast Region UNC Greensboro

OCTOBER 2018 | CHARTWELLSMONTHLY.COM

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people / 2018 awards & recognition

Executive Chef of the Year Chef Gene Christiano has an infectious energy that can’t be denied. He’s passionate about food, especially learning, and uses his knowledge to help educate and empower others. Chef Gene takes on challenges with vigor and calculated precision like no other. He is highly involved in community outreach and organizations that support not only culinary acumen but individual personal growth.

Gene has developed an outstanding culinary program at UTD and has gained a prominent following along the way. He is an energetic mentor and guides with integrity. Gene is an asset to the Chartwells Higher Education sector and I’m sure we will continue to benefit from his contributions.

It’s been a pleasure to work with Gene and share his accomplishments.

Gene Christiano

The University of Texas at Dallas Mid Central Region

Travis Ramsdell Executive Chef, Mid Central

Tom Barton

Marissa Riffle

Shannon Hart

Gene Christiano

Cameron Ludwig

George Charbel

Northeastern University Northeast Region

Bowling Green State University Bard College Mid Atlantic Region Northeast Metro Region

Regional Executive Chefs of the Year

The University of Texas at Dallas Mid Central Region

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Johnson and Wales University, TAMU Denver TAMU Region West Region

Aaron Kozlovic

Anderson University East Central Region

2018 awards & recognition / people

Culinary Associate of the Year

new award

We are fortunate to have chefs like Paul Rich as part of the Chartwells team. Every day Chef Paul goes above and beyond executing catering events large and small. Clients continue to request that Chef Paul help develop menus to complement their special events. Chef Paul is hard working and an important contributor to the success of the UNF Catering department. Thank you, Chef Paul, for all you do.

Kristy Vasquez Regional Chef, Southeast

Paul Rich

University of North Florida Southeast Region

Joseph Dadah

Virgil New

Kenneth Sinclair

Jessica Douglas

Patricia Cruz

Paul Rich

Joe Salano

Leo Lazano

Worcester Polytechnic Institute Northeast Region

University of Maryland Baltimore County Mid Atlantic Region

SUNY College at Old Westbury Northeast Metro Region

University of Evansville East Central Region

Regional Culinary Associates of the Year

Texas State Mid Central Region

University of North Florida Southeast Region

University of New Mexico West Region

TAMU TAMU Region

OCTOBER 2018 | CHARTWELLSMONTHLY.COM

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people / 2018 awards & recognition

Baker of the Year Chef Whitney Dupree has raised the bar for baking programs on our campuses. Whether you are eating homemade sugar cookies at Sovi or enjoying a sandwich on fresh-baked bread, you can’t leave campus without tasting something that comes out of the bakeshop.

Every cookie, cake, and pie is baked by Whitney in our commissary bakery that she manages. It supports over six units on campus with an overall sales volume of $23 million, serving more than 7,000 meals a day during the school year. Thank you, Chef Whitney!

Kristy Vasquez Regional Chef, Southeast

Whitney Dupree

University of North Carolina, Charlotte Southeast Region

Rosa Pereira

UMASS Dartmouth Northeast Region

Dawn McWilliams

York College of Pennsylvania Mid Atlantic Region

Evgenia Letsios

Amanda Bavinck

AnnMarie Duran

Dina Aguilar

St. John’s University Northeast Metro Region

UW – Green Bay East Central Region

Regional Bakers of the Year

Jeannette Schuler Baker Whitney Dupree University of Wisconsin – Superior Mid Central Region

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CHARTWELLSMONTHLY.COM | OCTOBER 2018

University of North Carolina, Charlotte Southeast Region

University of New Mexico West Region

TAMU TAMU Region

2018 awards & recognition / people

Compass in the Community And Sector Five Jewel Award Winners This is the first year ever that Chartwells Higher Education has won the gold award for both Compass in the Community and the Five Jewel Award. This is an amazing win for our sector and something that makes us very proud.

Compass In The Community Gold Award Colgate University

Five Jewel Award for Best Practices in Diversity & Inclusion Quincy University

OCTOBER 2018 | CHARTWELLSMONTHLY.COM

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people / 2018 awards & recognition

Star Associates of the Year These awards are presented by brand pillar. The winner in each category was chosen because he or she truly embraces our culture and best exemplifies the Chartwells brand. Without the dedication and participation of our great people, our program would not be a success. Congratulations!

Community

Cuisine

Culture

Ideas

People

East Central Region

Stacy Blanton

Brian Clark

Amy Deringer

Abby Cousineau

Jarvis James

Miriam Martinez

John Polonye

Jackie Pratt

Morgan Mantell

Katherine Pink

IUPUI

Tennessee Tech University

UW Green Bay

Eastern Michigan University Austin Peay State University

Mid Atlantic Region

Stockton University

Cleveland State University

Northern Kentucky University University of Maryland Baltimore County

Cleveland State University

Mid Central Region

Katie Diebold

Southeast Missouri State University

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CHARTWELLSMONTHLY.COM | OCTOBER 2018

Carl Carr

Texas State University

Joe Joeseph

Jack Spurlock

University of Texas, Arlington Lamar University

Jeannette Schuler University of Nebraska Kearney

2018 awards & recognition / people

Community

Cuisine

Culture

Ideas

People

Northeast Region

Claire Fineberg

Wayne Allen

Carl Diethelm

Selma Mason

Cathy Williams

Debbie Kovach

Felix Tello

Jameka Fruster

Heather Stubbs

Clara Pinero

Virginia Kemption

Tamara Lipkins

Brenda Joyce

Andrea Young

Michael Sather

Tamica Johnson

Cedrick Mays

Kevin Muehlstein

Jose Munoz

Virginia Mendez

Haley Forde

Ryan Ermold

Gerrik Brown

Mike Gallegos

Ray Hom

UMASS Dartmouth

SUNY Plattsburgh

Green Mountain College

Northeastern University

SUNY Adirondack

Northeast Metro Region

Quinnipiac University

Manhattanville College

Trinity College

St. John Fisher College

St. John’s University

Southeast Region

University of North Florida Toccoa Falls College

UNC Greensboro

UNC Charlotte

University of North Alabama

TAMU Region

Texas A&M University College Station

Texas A&M University College Station

Texas A&M University College Station

Texas A&M University College Station

Texas A&M University Corpus Christi

West Region

University of New Mexico

Johnson and Wales University, Portland State University Denver

University of New Mexico

Midwestern University

OCTOBER 2018 | CHARTWELLSMONTHLY.COM

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people / 2018 awards & recognition

Director of the Year Khara Potter has done a tremendous job with her commitment to living the brand. Her clients, guests and community at Manhattanville College recognized Khara with the Valiant Plaque Award. This is an award that is given to a Manhattanville employee for his or her unmatched commitment to service. “Our clients and guests come first,” is Khara’s motto.

This motto has rewarded her with an abundance of positive comments and satisfied clients and guests alike. Khara’s focus has trickled down to her associates and shows on a daily basis with positive attitude combined with a service approach.

Nelson DeFigueiredo Divisional President, Northeast

Khara Potter

Senior Director of Dining Services Manhattanville College

District Manager of the Year I am delighted to announce the Chartwells 2018 RD/DM of the Year is Andrew Lipson, Resident District Manager at the University of Arkansas.

Congrats to Andrew on this prestigious award and we send him a sincere “thank you” for all that he does to make a difference each and every day.

Andrew truly lives the pillars each day and brings them to life through his team and within his locations. The University of Arkansas leads the way in student engagement with a robust team of successful interns who implement cutting-edge social media campaigns and sustainable practices on campus.

Andrew also partners with the Hospitality Management program, helping to strengthen the bond between dining and the classroom. In addition, he is a champion of YouFirst with a keen focus on the development of his people by hosting events throughout the year including associate roundtables, associate breakfasts, and community service events. It is truly a pleasure to honor Andrew with this well-deserved award.

Sandra Lee Regional Vice President, East Central

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Andrew Lipson District Manager University of Arkansas

2018 awards & recognition / people

Living the Brand Award

new award

On the campus of UMASS Dartmouth, Ken Rapoza is known as “the mayor.” He and his family have lived and worked in the area for many years. With Kenny’s knowledge and work in the community, as well as his local ties and his extroverted personality, he makes friends everywhere he goes. He is an integral part of the community.

Kenny is always helping, laughing, encouraging and living the Chartwells brand. Kenny will never let you down. When asked to challenge his crew to the max, he ALWAYS gets it done! He always has an “all-in” attitude and his work ethic and his commitment to our company’s pillars are exemplary. It’s a pleasure to know and work with him.

Nancy Wiseman Director of Operations UMASS Dartmouth Dining Services

Ken Rapoza

Asst. Director of Retail Operations UMASS Dartmouth

Difference Maker Sean Armstrong is an absolute difference maker in both the West Division and across the Chartwells organization. He is a true partner to the field and embodies what it means to be a dynamic leader who instills the principles of the Chartwells brand throughout the marketing community.

We are fortunate to have Sean’s leadership and talent in the West Division and appreciate the major impact he has on the communities we serve.

Through the “We Are” campaign Sean has brought innovation into our storytelling initiatives on each campus by placing our associates and clients front and center. He also developed a signature program and tool known as “The Spark,” which creates a method for our marketing personnel to consistently measure their weekly promotional efforts and share them with our university partners. Chartwells Higher Education and the West Division, specifically, are fortunate to have Sean and many others leading the charge towards making a positive difference!

Sean Armstrong

Regional Marketing Director, West

Joe Fischioni Divisional President, West

OCTOBER 2018 | CHARTWELLSMONTHLY.COM

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Night of Stars

The Be A Star winners celebrated at the Hard Rock Live in Orlando, Florida.

Here are some photos from the festivities.

Honored, humbled, happy.

Those are words to describe how I felt at CNOS 2018. Proud of the company I work with for treating all of us to such an amazing celebration.”

Andrew Lipson 2018 District Manager of the Year

Oh, what a night!

It was amazing! Words can’t describe the night that I had. It’s a pleasure to work for an awesome company. I actually felt that I was on Broadway.”

Kenneth Rapoza 2018 Living the Brand Award Winner

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Truly an honor...

to be recognized and to work with such amazingly talented people and a company that believes in its associates! We were beyond spoiled! Wonderful time and experience celebrating everyone!”

Khara Potter 2018 Director of the Year

Thank You!

What an honor to be involved in the Be-A-Star program! This is my second year and I have thoroughly enjoyed it.

As we close the 2018 Be-A-Star program, there are a few individuals I would like to thank. My first thanks goes to those involved in preparing submissions. I understand the time and dedication it takes to gathering stories and crafting submissions. For me it has been enlightening to read through all the examples of why our people are so great.

My second thank you goes to the Be-A-Star Regional Champions, listed below. These individuals work tirelessly to pull together the program in their regions, in addition to their already packed job descriptions.

I wanted to ensure they received a mention and a big thank you for the time they dedicate to ensuring their people get recognized.

Finally, I would like to acknowledge our National Winners. They have taken center stage with their accomplishments. As an organization, this is an opportunity to celebrate our remarkable associates and to shine a light on their contributions. Believe me, we notice the positive strides you are making and we appreciate your steadfast commitments.

Congratulations to all the winners, and I look forward to working with you all again next year.

Helen Gilbert-Korinth Be-A-Star-Coordinator

Special Thanks to Our Regional Be-A-Star Champions Karen Norman, Amanda Armstrong | East and Mid Central Lisa Mullen | Mid Atlantic Angela Silva | Northeast Aimy Caracoglia, Stephanie Farino | NE Metro Courtney Bryant | TAMU Tracy Yaeger | Southeast Shanice Curtis, Sean Armstrong | West

OCTOBER 2018 | CHARTWELLSMONTHLY.COM

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Chartwells Higher Education Dining Services • 2 International Drive, Rye Brook, NY 10573 Media interested in any additional details for content published in Chartwells Monthly can contact Meredith Bracken.

Meredith.Bracken@compass-usa.com Phone: 914-935-5326 Web: www.ChartwellsHigherEd.com • www.ChartwellsMonthly.com • www.DineOnCampus.com Thanks to: Clara Wright and Helen Gilbert-Korinth Privacy and Terms of Use All content © Chartwells USA. © 2018 Compass Group USA, Inc. All rights reserved.

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