May 2018 Chartwells Monthly

MAY 2018

Celebrating

Thanks & Praise Divisional Presidents thank associates for another successful year

Congratulations!

Chartwells salutes the class of 2018!

communication / executive message

table of letter from the ceo

To New Beginnings I would like to extend my heartfelt congratulations to each and every student who walked down the aisle at commencement and received a diploma this month. It has been an honor and a pleasure for Chartwells to be a part of this important chapter in their lives and we wish all graduates the very best as they begin their journey after college.

May has always been a time to not only extend best wishes, but to also thank our own associates. Through the power of food, they put smiles on students’ faces, keep them safe and go the extra mile to fill their plates with something special every day. In this month’s edition of Chartwells Monthly we recognize some of these individuals who have earned the title of “Campus Legends.” These associates have a unique way of touching the lives of the guests they serve, taking on a significant role in their university experiences, and leaving them with memories they will cherish forever.

contents:

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Letter From the CEO

3

Student Success Interns

4

Campus Legends

10

Contact Chartwells

While our graduates are leaving college life behind, there will be a new group of students arriving in the fall for the first time.

As always, we will be hard at work over the summer to welcome them with exciting innovations and refreshed dining programs.

Wishing you all a happy, healthy and safe summer, Lisa McEuen Chief Executive Officer Chartwells Higher Education Dining Services

A Few Words From Our Divisional Presidents

2

NELSON DEFIGUEIREDO

NADEEM ZAFAR

KEVIN LYDEN

JOE FISCHIONI

Northeast Metro Region

Central Region

East Region

West Region

As we conclude another extremely successful academic year, we are well positioned to set ourselves apart in the higher education market. I want to thank our greatest assets, our people for all that you do to make us a great organization.

Thank you, team, for a fantastic academic year. It has been a wonderful year with many unique opportunities and we could not have achieved such great results without your dedication and hard work. Many exciting things will be happening this summer. Let’s plan to recharge, and come back for an energized Fall 2018.

As I look back over this past academic year I am so proud of our teams’ accomplishments, most importantly their hard work, dedication and commitment to providing exceptional service to our clients and guests.

We did it! Another academic year has come to a successful close and we couldn’t have done it without our talented associates and terrific client partners. I want to thank each of you for your support in delivering incredible dining programs that support both the students and the communities we serve.

CHARTWELLSMONTHLY.COM | MAY 2018

student success interns / culture

Well done,

GRADUATING STUDENT SUCCESS INTERNS! AFTER ANOTHER GREAT YEAR filled with meaningful Student Success internships, I am excited to welcome a new team of future leaders to Chartwells Higher Education.

Below are just a few of our interns who will now continue their careers as Managers in Training and new managers throughout our organization. This year, Compass recruiting acknowledged Chartwells as having the largest group of interns advancing in the company. None of this would have been possible without the support and dedication of our operators who helped to develop this upcoming generation of leaders. Thank you all, and I look forward to more Student Success in 2018. – Bari Marchfeld, Director of Training & Student Success

CHARTWELLS WELCOMES NEW GRADS

1. Rico Arriaga 2. Tiaju McCalup 3. Abriel Cousineau 4. Tyler Kaczmar 5. Alex Cornett 6. Josue Rodriquez 7. David Grusendorf Jr.

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University of Utah

Frostburg State University

Eastern Michigan University

University of Utah

UNC Greensboro

Florida Gulf Coast University

Oakland University

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Congratulations to all of our 2018 Student Success Grads!

MAY 2018 | CHARTWELLSMONTHLY.COM

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people / campus legends

T

hese mighty personalities make life magical on campuses throughout the country.

Read about what sets them apart and makes them so special.

ANDREW CLAYTON UNIVERSITY OF NORTH FLORIDA

A Strong Presence at UNF Currently the ‘World’s Strongest Man’ in his weight class, Andrew Clayton “pumps up” UNF’s dining program. A UNF Osprey Café production and inventory employee, he lifts and loads hundreds of pounds of products delivered regularly.

Clayton is also a huge advocate of Chartwells’ dining program, eating there daily. He encourages others to fuel their bodies with the tasty, balanced nutrition offered at Osprey Café.

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CHARTWELLSMONTHLY.COM | MAY 2018

campus legends / people PHYLLIS DANIELS BUFFALO STATE COLLEGE

Grandma’s Baked Goods Originally from Jamaica, “Grandma” Phyllis Daniels has been baking at Buffalo State since 1993. Along with her quest for ingredient perfection, Daniels sprinkles a little love into all her creations. With a warm and friendly presence, her campus-wide nickname of “Grandma” began when she was at work and learned her first grandchild was born, exclaiming, “I’m a grandma!” The name caught on and soon hundreds began calling her that. She acts like one too, listening and mentoring the students she serves.

Her likeness has even become the caricature face on the “Grandma’s Baked Goods” logo.

Her muffins, pies and cakes have been beloved by generations, but after 25 years she is hanging up her apron to retire. She’ll spend more time with her family and volunteer in her church and community. Buffalo State staff and students look forward to seeing Grandma Daniels when she returns for a visit.

PEARL BURKE FLORIDA ATLANTIC UNIVERSITY

Stellar Award-Winner

A testimony to her 16 years of outstanding performance as a FAU Chartwells’ associate, Pearl Burke has been named “Be A Star Hourly Associate of the Year” and a “YouFirst” program winner. This year, FAU President Kelly even recognized her with the “Shula Bowl Spirit Award” on the football field during the championship game. And if that didn’t top all, during the spring game she officially assisted the “red” team as part of the “coaching” faculty, staff and important community members. Burke continues to receive ongoing recognition for her wonderful work.

She even has a logo!

Bouquets for

Shirley

Students shower Shirley Tartaglia with flowers and thank-you cards before leaving campus for summer break. A popular cashier at the University of New Mexico’s La Posada Dining Hall for 11 years, UNM Dining Services’ associates are also thankful to have such an incredible teammate.

MAY 2018 | CHARTWELLSMONTHLY.COM

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people / campus legends

EGG-CELLENT ASSOCIATES Their omelets are worth waking up for – just ask the many students who wait in long lines for them!

SHE’S A GOOD EGG

Angela Kalloudis Featured in many campus newspaper articles and social media posts, Angela Kalloudis is well known for her warm personality, tremendous work ethic and famous omelets. Crafting omelets at St. John’s University since 1999, it’s not uncommon for students to wait up to 45 minutes for one. As Student Government President Frank says, “Angela is the nicest person and makes the best omelets.”

CROWD-PLEASING OMELET CHEF

Robin Locke Purveyor of Washington College’s My Pantry omelet station for the past five years, Robin Locke draws daily crowds. Students patiently wait to talk with her as she creates their savory folded eggs. Before graduating, many seniors shed tears while introducing freshmen to this masterful maker of omelets.

creation! ty s ta r e th o n A 6

CHARTWELLSMONTHLY.COM | MAY 2018

LINDA WITTENAUER YOUNGSTOWN STATE UNIVERSITY

Jamba Joy!

“I am the welcoming committee when people walk through the door of Kilcawley Center, since Jamba Juice is the first place they see. I love to make them feel comfortable and welcome,” says Linda Wittenauer, YSU’s lead cashier at Jamba Juice. And she has made a positive impact on countless students and their families as well as staff members. According to Tom Totterdale, food service I love to director for YSU Dining, “Linda make them feel treats students like family. I’ve comfortable talked with numerous students and welcome. who say she is their ‘mom away — Linda Wittenauer from home’!”

Amber Powell, retail director for YSU Dining, echoes Totterdale’s sentiments. “Linda is one of the warmest and friendliest people who work for Chartwells at YSU. She is dedicated to the students and always has a word of kindness and encouragement for everyone on campus.” Lift a smoothie and toast to Linda Wittenauer!

Read more about Linda in the student newspaper, The Jambar.

campus legends / people

G loria

has been a part of the CSU team s ince

GLORIA WESTLEY CLEVELAND STATE UNIVERSITY

Serving Generations Well

1966!

In 1966, when Lyndon B. Johnson was president, Gloria Westley joined Cleveland State as an elevator operator in Fenn Tower. Shortly thereafter, she transitioned to food service, garnering respect from staff, students and management. Early to work every day, Westley’s uniform is perfectly pressed, wearing her name tag, hat and cut glove – outperforming staff members 45 years her junior. A consummate and humble employee, Westley has served under eight university presidents, nine governors of Ohio and 10 U.S. presidents. No wonder she is considered one of the best all-time CSU associates.

GENA GORE PORTLAND STATE UNIVERSITY

Positivity and Patience

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U

Although Chartwells has only been at Portland State for nine months, rock-star retail supervisor Gena Gore has been taking care of business Y E A RS P S @ here for 22 years. Overseeing three PSU Eats locations – Smith’s Kitchen, Smith’s Place and Branford’s Bean – Gore’s recipe for success includes hard work, positivity and patience. Proactive, cheerful and responsible, she is loved by students and staff. Her storied career began as night supervisor and she’s worked every job in between, honing skills that set her apart today. According to James Muir, facilities manager for Smith Memorial Student Union, “Gena maintains great relationships with coworkers and guests, and does it efficiently and with a smile.”

MAY 2018 | CHARTWELLSMONTHLY.COM

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people / campus legends JEFFREY HENDERSON WRIGHT STATE UNIVERSITY

The “Wright” Stuff

When Jeffrey Henderson greets his coworkers with, “Good morning, everybody!” they know it’s almost time for lunch service. Engaging, outgoing and attentive, this cashier at Wright State Hospitality Services is also well loved by students. In fact, they will often stand in a longer line just to check out with the gregarious guy who has a genuine interest in them. Checking up on their latest test scores and other life events, Henderson also solicits their feedback, offers menu suggestions and informs them of upcoming campus activities.

And his charisma can win over the toughest of critics. Recently when a third-party company was conducting an audit, the consultant recommended that this outstanding employee be “lead customer service trainer.” With Henderson on board, every day is a great day at Wright State!

DOTTIE TOLAN IUPUI

Caring and Welcoming Always willing to take someone under her wing, Dottie Tolan has been a fixture at Indiana University Purdue University Indianapolis for 26 years and counting. A cashier who loves the students, staff and guests she interacts with, Tolan is affectionately called “grandma.” Regularly recognized on customer satisfaction surveys, comments about her include: “Dottie is the best!”; “Always welcoming and caring”; “Dottie has done an unbelievable job serving customers since I started at IUPUI last year.”

Adored on campus, she is also dedicated to sharing her love with extended family. After raising five children of her own, Tolan now helps her daughter foster community kids. Together, they have fostered more kids than she can count, adopting five of them. A real sweetheart, Tolan sets the bar high at IUPUI.

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CHARTWELLSMONTHLY.COM | MAY 2018

ANNETTE DAMAVANDI SOUTHERN UTAH UNIVERSITY

Sweet Dreams Are Made Of These Steve Saffier fondly recalls Annette Damavandi’s homemade cinnamon rolls from his SUU dining hall days (1983-84).

When he kept thinking about them, Saffier – who now lives in Pennsylvania – tweeted SUU Dining Services, asking if they could ship those delicious rolls. The SUU Dining services team responded with a photo of Chartwells’ National Baker of the Year, Annette Damavandi, the creator of this unforgettable treat.

The award-winning baker said “yes.” So they carefully packaged the cinnamon rolls, a tub of icing, and an article about Annette Damavandi’s history of baking and her latest award to send to Saffier. He was ‘blown away’ and plans to reorder. “The cinnamon rolls were fantastic! I heated them up, and suddenly I was back in college. My family loved them, too!” he added.

a i l c o S

campus legends / people

COMMENTARY

On social media and in person, students have nothing but rave reviews for these

campus legends!

UNIVERSITY OF MARYLAND BALTIMORE COUNTY

Corey Everson

After a UMBC Dining Facebook post announced his return from a brief medical leave, excited students made the following comments about Corey:

EGEND!” L e h t , y e r “Co

best” “Corey is the absolute

“OMG, my hero”

, Corey!

“Thank you

“Corey is a g reat guy!”

UNIVERSITY OF MIAMI

CLARION UNIVERSITY

Patty Sunderland Better known as “Patty from Gemmell,” Patty Sunderland knows nearly all the Clarion students’ names, details about their lives, their majors and their struggles. It’s not surprising that this popular cashier in Gemmell Food Court has been named in nearly half the customer satisfaction surveys since she began working here in 2012. During the 2016 election season, there was even a resounding “Patty for President” campaign.

And when students graduate, many say she is the person they will miss the most.

As well as caring so deeply, at Christmastime she makes ornaments for her coworkers.

And she crafts hundreds of handmade earrings as gifts for graduating students.

PRAISE for

PATTY

Guests’ Twitter remarks about her include: “she is an angel sent from heaven”; “she is my favorite person on campus”; and “she was always the sunshine in my day.” It seems “Patty from Gemmell” understands how to ‘ring people up’ and sweeten everyone’s time at Clarion.

Johnny Mae Dawson “Johnnie Mae is the heart and soul of the U of Miami Law School. Her smile brightens the campus and her beautiful personality is one of a kind. Johnnie Mae, thank you for making law school a wonderful experience.”

Y EA

IA

MI

23 RS

@

M

“She always made me feel like she was giving me a hug through her kindness!”

“She's amazing and you can tell she loves being there because she sends her love out to everyone that comes by her path.”

MAY 2018 | CHARTWELLSMONTHLY.COM

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Chartwells Higher Education Dining Services • 2 International Drive, Rye Brook, NY 10573 Media interested in any additional details for content published in Chartwells Monthly can contact Meredith Bracken.

Meredith.Bracken@compass-usa.com Phone: 914-935-5326 Web: www.ChartwellsHigherEd.com • www.ChartwellsMonthly.com • www.DineOnCampus.com Privacy and Terms of Use All content © Chartwells USA. © 2018 Compass Group USA, Inc. All rights reserved.

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