FEBRUARY 2018
Creating Memorable Experiences
communication / executive message
table of
contents:
letter from the ceo
3 Outstanding Efforts
Stronger Together
NKU Bag Drive
I have always believed that “we” is better than “me.” I learned this very early on in my career when I experienced firsthand the power that is created when individuals accept each other’s unique differences, include one other, and work together as a team. Since then I have embraced this idea and carried it through my life both personally and professionally. Every day I strive to connect with and empower those around me, building relationships that break down barriers
Lisa McEuen President & CEO, Chartwells Higher Education Dining Services
2 Letter From the CEO
and encourage others to bring their best ideas forward.
4 Love, Chartwells Campaign
6 Diversity & Inclusion Week 2018
9 Forbes Recognizes Compass Group
10 Contact Chartwells
At Chartwells we create an inclusive culture that celebrates and honors what makes us different and support each other’s development so that we can all feel empowered to do and be our best. On the pages that follow you will
read how our associates are embracing the power of “we” and building an inclusive culture where everyone feels supported, valued and appreciated by working together and celebrating the power of the collective whole. Lisa McEuen President & CEO Chartwells Higher Education Dining Services
On The Cover Now that’s amore! Chef Matthew Couser at Texas State University treats students to tableside service during the annual “Feel the Love Dinner” at Commons Dining Hall. TSU’s culinary team serves special entrées of grilled steak, chicken, salmon or tofu steak while friends and sweethearts are serenaded with live music.
Compass Group Named Top Innovator .
M PA S S G RO U P CO in the
News
.
Compass Group is honored to be named #1 in the food category and #34 overall in Fast Company magazine’s list of The World’s Most Innovative Companies 2018. To view the features, click on the links below.
#1 Food 2
CHARTWELLSMONTHLY.COM | FEBRUARY 2018
#34 Overall
celebrations / community
Recognizing Outstanding Efforts Let’s all congratulate Candace Gracik, Lamar University’s
Senior Director of Dining Services, and her team! Thompson Hospitality Food Service has recognized Gracik for her outstanding HUB recruitment efforts by awarding her “Agent of the Year 2017.” This honor brings together Chartwells Higher Education and Thompson Hospitality – two companies that pride themselves on nourishing and inspiring the people they serve.
Left to right: Lisa McEuen, Genevieve Stona, Candace Gracik, Warren Thompson
As recipient of Agent of the Year, Gracik was instrumental in bringing products from Grandma Maud’s into the Sysco Corporation of Houston, Texas. To make that happen, she partnered with Genevieve Stona, vice president of Thompson Hospitality, and Tabitha Evans, Lamar University HUB manager. Together, they worked diligently with logistics, Compass Group USA and Foodbuy to catapult this small HUB vendor (Grandma Maud’s) into national distribution. We applaud Chartwells’ exceptional leader, Congrats Candace Gracik, and the team at Lamar ce to Canda for a job well done! !!
Gracik!
NKU Shares The Love
E
very year, children in foster care carry their belongings from home to home in trash bags. To help change this, Chartwells at Northern Kentucky University participated in the “Share the Love Bag Drive” through the DCCH Center for Children and Families in northern Kentucky. Chartwells’ goal for this drive was to collect enough suitcases – filled with necessities and goodies – to distribute NKU gave to 150 area foster children.
150
Chartwells at NKU fulfilled this goal, thanks to an overwhelming response SUITCASES from NKU family, associates and staff. to Donations included suitcases, duffle foster kids! bags, blankets, notebooks, pencils and crayons. The DCCH Center associates said they were “amazed” by the multitude of donations received from NKU Dining. Chartwells thanks those associates who helped with these efforts and wishes the best for these children. FEBRUARY 2018 | CHARTWELLSMONTHLY.COM
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community / love, chartwells
a surprise and delight campaign If there’s ever a time to surprise and delight those
Tableside Service! Guests at Northeastern University were treated to gourmet hot chocolate served tableside by the Chartwells team.
we love, it’s the month of February. Chartwells’ associates challenged one another to create memorable experiences in the
ents FAU stud the corating donut de bar!
LOVED
dining hall with tasty treats and savory specialties to remind them how much we care.
FAU
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CHARTWELLSMONTHLY.COM | FEBRUARY 2018
love, chartwells / community
POP-UP
cheer!
To the delight of students, Chartwells at the
University of Maryland, Baltimore County, surprised them with a pop-up stand and handed out fresh, hot popcorn on a rare warm winter day.
Showin’ the love with
HOT COCOA Texas A&M University celebrated Valentine’s Day by treating students to a hot cocoa bar with custom cup sleeves printed with notes of encouragement.
FAU Surprises With
SWEETS
From a build-your-own hot cocoa bar to a Valentine’s sushi sampler and donut decorating station, Florida Atlantic University students and staff enjoyed Chartwells’ mouth-watering pop-ups and tabling events. To sweeten Valentine’s Day even more, the Chartwells’ Atlantic Dining Hall team handcrafted chocolate-dipped strawberries, pink ombre cupcakes and red velvet cakes. It was a love-fest for their guests!
FEBRUARY 2018 | CHARTWELLSMONTHLY.COM
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community / love, chartwells ty Universi of North Alabama
Diversity & Inclusion Week
W
hile honoring what makes each individual special, Chartwells has also been igniting inclusion everywhere. By encouraging, celebrating, connecting and empowering, we have set the
stage to bring everyone together. The following are just a few of the events that ignited inclusion on each day of Chartwells’ Inclusion & Diversity Week.
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CHARTWELLSMONTHLY.COM | FEBRUARY 2018
diversity & inclusion week 2018 / culture
DAY
1
We Encourage
2
DAY
We Celebrate
ST. CLOUD STATE UNIVERSITY
Greetings From St. Cloud State Chartwells’ associates at St. Cloud State recognized customers and coworkers with positive messages in “Encouragement Cards.” Did these cards really brighten days and encourage smiles? You bet they did: #BeEncouraging.
SHIPPENSBURG UNIVERSITY
Sharing PIE At Shippensburg University, PIE is more than a tasty treat for 20-plus students majoring in special education and sociology. PIE (People Involved Equally) is a campus club that meets weekly to encourage special needs folks in the community. Chartwells sponsors and supports this club, providing participants with fun, educational activities and snacks – along with students who look forward to spending time with them. February 5, members of PIE played Dr. Seuss Bingo, watched Dr. Seuss cartoons and shared Chartwells’ Valentine’s treats – encouraging heartfelt fellowship.
SOUTHERN UTAH UNIVERSITY
Celebrating With Thanks Associates and students were encouraged to celebrate each other by writing notes of thanks to those that inspire and encourage them in their daily lives. Many wrote heartfelt notes to parents, faculty, staff and to one another. Letters were sent via mail or hidden in places to surprise the recipient when they least expect it.
Being told you’re appreciated is one of the simplest and most uplifting things you can hear. – Sue Fitzmaurice FEBRUARY 2018 | CHARTWELLSMONTHLY.COM
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culture / diversity & inclusion week 2018
DAY
3
We Connect
4
DAY
We Empower
UNIVERSITY OF NORTH ALABAMA
Penning Personal Notes Why were Chartwells’ associates at the University of North Alabama smiling and laughing so much? They were reading letters from coworkers, explaining what makes them special and important to the team. Associates sent notes to those they don’t normally interact with, creating new dialogues and opportunities to connect.
UNIVERSITY OF WISCONSIN - GREEN BAY
Feasting On Fat Tuesday Connecting New Orleans natives at UW-Green Bay with traditional and festive foods, Chartwells’ Phoenix Dining celebrated Fat Tuesday with Beignets, Café au lait and King Cake. Sampling these regional Cajun treats also connected customers and associates who tried them for the first time.
STOCKTON UNIVERSITY
Shining Talents More than 150 people watched and listened as Stockton student Alexis Franklin sang a song she wrote about diversity and inclusion. The crowd clapped and cheered in the Chartwells’ Osprey Food Court as she belted out her original tune, empowering Alexis and others to share their talents.
UNIVERSITY OF NORTH FLORIDA
Owning Their Goals Morgan wants to be an ASL interpreter! UNF Chartwells’ associates were empowered to create custom name tags and proclaim their personal or career goals into existence. This exercise sparked positive dialogue among peers, management and guests.
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CHARTWELLSMONTHLY.COM | FEBRUARY 2018
. C O M P AinS StheG R O U P .
DAY
News
5
Forbes Names Compass Group USA Among Best Employers For Diversity and Inclusion
We Are UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
We Are … Superheroes! Who are the everyday YouFirst superheroes at UNCC? Chartwells’ managers shared what made their associates superheroes, summoning such credentials as, “dependable,” “great smile and upbeat” and “renews everyone’s energy.” Thank-you cards, gift cards and pins were awarded, so they could show off their superpowers to coworkers and guests. Recognizing superheroes showcased how #weigniteinclusion.
When highlighting “America’s 2018 Best Employers for Diversity and Inclusion,” Forbes magazine named Compass Group USA 87th among the top 250 U.S. employers. Chartwells is a division of Compass Group USA. “We believe that by driving workplace diversity and inclusion, we can empower our people to bring their best selves to work and make a difference in the lives of each other, our guests and our clients,” says Compass Group USA CEO Gary Green.
“Being recognized by Forbes is an honor and our commitment to diversity will always be a top priority.” – Gary Green, CEO, Compass Group USA
WE
ARE
...and at Chartwells proud of all who participated in this year’s Diversity & Inclusion Week and made it such a success!
Re-emphasizing Green’s sentiments, Compass Group USA Chief People Officer Cindy Noble adds, “We want every Compass associate to feel that their differences are embraced and appreciated. Diversity of our people is what makes our company great.” > Click here to read the full press release from Compass Group.
FEBRUARY 2018 | CHARTWELLSMONTHLY.COM
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Chartwells Higher Education Dining Services • 2 International Drive, Rye Brook, NY 10573 Media interested in any additional details for content published in Chartwells Monthly can contact Meredith Bracken. Meredith.Bracken@compass-usa.com Phone: 914-935-5326 Web: www.ChartwellsHigherEd.com • www.ChartwellsMonthly.com • www.DineOnCampus.com Cover Photo: Steven Granados Privacy and Terms of Use All content © Chartwells USA. © 2018 Compass Group USA, Inc. All rights reserved. Chartwells Monthly production by: Kaleidoscopic, Inc. www.kaleidoscopicinc.com
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