Why Now? Reasons to consider a move to Chartwell right now

WHY NOW? REASONS TO CONSIDER A MOVE TO CHARTWELL RIGHT NOW

CONTENT

04 Thriving vs. surviving

12 A word from our residents and families

About Chartwell

08 Safety at Chartwell

14

16 Why delaying support now may affect your wellness over time

24 Questions about retirement living at Chartwell?

Positive impacts to health and wellness

20 Our Retirement Living Consultants are here to help

26

AT CHARTWELL, WE TRULY CARE ABOUT PEOPLE

Our collective vision is Making People’s Lives BETTER, something every person working in our more than 190 residences across the country believes in deeply and strives to put into action each day.

4

As a Canadian owned and operated company, there is no higher purpose for us than helping seniors in our local communities lead a healthier, happier and more fulfilling retirement, while also providing their loved ones with the peace of mind they deserve.

Hear from our Chief Executive Officer, Vlad Volodarski, about why now is the time to move into a Chartwell retirement residence.

5

6

We aspire to provide you with an exceptional living experience that is personalized, memorable and feels like home, where your family and friends feel welcome and respected. When you choose the lifestyle in one of our retirement residences, you’ll experience the Chartwell difference for yourself.

Listen to the story of our President & Chief Operating Officer, Karen Sullivan, about how retirement living made her mom’s life—and her own—better.

7

AGING AT HOME SHOULDN’T BE THE GOAL—THRIVING IN YOUR RETIREMENT YEARS SHOULD BE

FINDING INDEPENDENCE In her blog, Dr. Amy discusses how—in an attempt to stay independent— many people remain in their homes beyond when that living arrangement serves them, oftentimes resulting in depleted energy levels and less time spent among friends. Learn what she believes true independence means and why now may be the right time for you to consider a life change.

DR. AMY’S BLOG 8

ACHIEVING FINANCIAL UNDERSTANDING For some people, the hesitancy to move into a retirement residence may be because they aren’t ready to switch from “saving” to “spending” when it comes to their living arrangement. In her video, financial educator Kelley Keehn discusses the common assumption we all make that aging at home is free—when indeed it is anything but—while Dr. Amy discusses in her video the importance of giving yourself permission to live comfortably in your later years.

If you are exploring if you can afford retirement living, you may also benefit from Kelley’s affordability video series.

9

SELLING YOUR CURRENT HOME Are you waiting to sell your home before making the move to a retirement residence? According to the Canadian Real Estate Association, there’s never been a better time to make the move due to a hot real estate market heavily favoured toward today’s sellers.

READ OUR BLOG TO LEARN MORE!

WEIGHING THE BENEFITS If you are still considering whether you or a loved one may benefit more from the lifestyle in a retirement residence than your current living situation, watch our video to learn six key reasons why retirement living may suit you better than aging at home, or explore our infographic illustrating the different services and benefits regarding retirement living and private homecare.

10

Evaluating the Benefits: Retirement Living & Private Homecare Are you exploring more daily support for yourself or a loved one, and you’re wondering whether retirement living may be a better option than aging at home with private homecare? Our comparison chart may help you understand which option suits you best based on your needs and wants.

Services provided through retirement living • Safe social opportunities onsite with people your own age, both spontaneous and organized • Staff onsite 24/7 for enhanced peace of mind • A regular team of staff who get to know you and your unique preferences • Onsite amenities (i.e. library, bistro, movie theatre, etc.)

• Dining experience among friends • Variety of optional activities, experiences and entertainment onsite • Organized leisure outings and shopping trips with transportation • Fitness classes, continued education and speaker series onsite • Suite maintenance support • Landscaping and snow-shoveling • Enhanced infection prevention and control measures

Services provided through private homecare • Transportation to appointments and errands • Companionship with paid caregivers • Meal preparation

• The comfort of your own furniture and belongings in your private suite • Personalized care support • Housekeeping options

• Total peace of mind for you and your family

• Transportation to appointments and errands • Companionship with paid caregivers • Meal preparation

• The comfort of your own furniture and belongings in your private suite • Personalized care support • Housekeeping options

*Services and activities in Chartwell residences may be modified or postponed in pandemic or virus outbreak situations as required by public health authorities.

CLICK HERE TO LEARN MORE

11

OUR RESIDENCES ARE SAFE AND HEALTHY PLACES TO CALL HOME

At Chartwell, we have always maintained strong infection prevention and control protocols. In 2020, we further enhanced our measures to help ensure the safety of our residents, staff and visitors.

SAFE JUST BECAME SAFER We are thrilled that our residents and staff from across the country have received their prioritized vaccinations. They have been treating their vaccine clinics as celebrations, as they signal life gradually returning to normal in our homes. We are proud our residences are leading the charge on conquering COVID-19.

12

When the pandemic began in 2020, Chartwell quickly took action to source PPE and institute universal masking of staff to help keep everyone safe, even before it was required by Public Health authorities.

SAFETY MEASURES AT CHARTWELL We have a number of important safety measures in place to help our residents stay safe, but also empower them to lead the social and supportive lifestyle they are accustomed to. Watch our video to learn about these measures.

13

RESIDENTS AND THEIR FAMILIES FEEL SAFE IN OUR RETIREMENT COMMUNITIES

96%

felt their Chartwell residence took important measures

of residents

TO KEEP THEM SAFE during COVID-19.*

*Chartwell Listening to Serve You Better Survey,2020, from almost 13,500 respondents.

14

WHAT RESIDENTS AND THEIR FAMILIES SAY ABOUT US

“I would like to say thank you to Chartwell staff for doing a remarkable job. They are doing so many great things to keep all residents safe and also happy. It’s a tough time for everyone, but they’re endeavoring to keep spirits up with different activities and treats, at the same time ensuring social distancing. My Mom is a resident and I feel extremely confident in the measures that are in place right now.”

Patti Reid, Edmonton, AB

“I feel safer here than on the “outside” and do thank you and our wonderful staff for striving to keep us safe from infection.”

Shirley, Mission, BC

“The stringent precautions taken during the pandemic in the past turbulent and troubled year has made our residence and home a very safe and warm haven for us all.”

Jim Bracegirdle, Guelph, ON

“Thank you, Chartwell! My family and I are most grateful and appreciative of all you and your staff have done to keep our mother safe, healthy and well cared for since she became a resident nearly a year ago.

The quick response and precautions taken during the pandemic to secure the safety and support of the residents have been outstanding.

We couldn’t have chosen a better place for our mother’s care!”

Lila Walker, Hamilton, ON

15

RETIREMENT LIVING CAN MAKE A POSITIVE IMPACT ON YOUR HEALTH AND HAPPINESS

There is no one more qualified to help you understand the benefits of living in a Chartwell retirement residence than those who live with us now. Here are just a few stories of how our safe, social and supportive lifestyle continues to make the lives of our residents and their families better.

16

Seniors calling Chartwell retirement residences home are aging in place longer than ever before. In 2020, we put strategies and training in place to help our staff and services better adapt to residents’ changing care needs. In fact, we helped reduce the number of resident departures to hospital and long term care by 18% and 22% respectively during the pandemic.

DEPARTURES DURING COVID-19

18%

LESS

TO HOSPITALS

22%

LESS

TO LONG TERM CARE

“It was like opening a door that I didn’t know was there. I feel like it’s brought the best out of me.”

Before Bill moved into his Chartwell residence, he describes how he felt “really down,” managing anxiety and depression following the passing of his wife, as well as a house and yard he felt were becoming too much to keep up with. Learn how Bill went from “lonely, depressed and unhealthy” to safe, supported and surrounded by new friends in our blog.

READ MORE

17

FINDING A NEW HOME FOR MOM

In April, my Dad passed away from cancer. My Mom, who is 88, has never lived alone and suddenly found herself very lonely. In July I realized that she cannot live alone any longer, and I knew there was a Chartwell very close to my house, so set up a tour.

I met with Janet [the Retirement Living Consultant] and was super impressed with the location. Although my Mom was reluctant at first, she came around pretty quickly. I do feel the warmth of the team at the residence helped my Mom feel comfortable leaving her home in Ballantrae that she shared with my Dad for 20 years.

My Mom officially moved in on Sunday. The entire staff have been very accommodating, and although they are under some tough circumstances right now with COVID-19, they really helped accommodate our move and were wonderful about letting my husband and I go in and set everything up for her.

Here is a picture of my Mom in her apartment on Sunday after we officially moved her in. It’s been wonderful so far and I’m sure it will only get better for her.

Audrey Jamieson, Aurora, ON

18

I stayed [at Chartwell] to recover after two operations. The care, staff, clientele, programs (and food) were amazing and, I’m sure, contributed a lot to my successful recovery. I have already declared ‘dibs’ on a place when I am ready to leave my own home.

Paula, Ottawa, ON

DELAYING SUPPORT MAY AFFECT YOUR WELLNESS OVER TIME

Are you or a loved one waiting to move into a retirement community until the pandemic is over? As none of us can predict when the pandemic will end, it’s important that you reflect on any challenges that may arise from delaying a move, such as its effect on your or a loved one’s physical, social, mental and emotional well-being.

20

HOW RETIREMENT LIVING CAN CONTRIBUTE TO YOUR WELLNESS RIGHT NOW

The reassurance of knowing that staff are there 24-7 when you need them

Regular and safe social contact with people your own age

A variety of safe and enjoyable things to occupy your mind and give you something to look forward to each day

Reliable care and meal services

At Chartwell, your living experience will also be defined by delicious, prepared meals, a variety of optional leisure activities, and the availability of care services that can help you lead each day worry-free in the comfort you deserve.

EXPLORE OUR LIFESTYLE

The Dining Experience

Life Enrichment Opportunities

Personalized Care Services 21

The warmth of staff makes me feel at home and like I’m valued, respected and needed.

Find out why Kitty and her family feel relieved that she moved in prior to the first wave of COVID-19, and the benefit to her social health and sense of personal security in her story.

READ MORE

22

We often hear Chartwell residents say, “I wish I’d moved in sooner.”

Watch our video to hear Dr. Amy discuss how delaying a move into a retirement residence can also delay living life with the independence, support and peace of mind you deserve in your retirement years.

23

OUR RETIREMENT LIVING CONSULTANTS CAN HELP YOU NAVIGATE YOUR OPTIONS

Thank you so much for the phone chat this morning.

For the first time in a while, I feel hopeful for Mom, thanks to our conversation. I have discussed the details with my brother and he agrees that there is no need to call any other residences on our list.

You are a credit to your role and the company!

Pamela Tuiniga in an email to a Chartwell Retirement Living Consultant 24

At Chartwell, our Retirement Living Consultants pride themselves on the trusted relationships they build with local seniors, their families and community partners.

The highest responsibility of a Chartwell Retirement Living Consultant is to listen and understand your personal situation so they can help you achieve your goal; whether that be finding a retirement residence that fits your or a loved one’s unique needs, facilitating a family conversation, or further exploring what support options are available to you.

As experts in the industry, our Retirement Living Consultants are well equipped to help you navigate your retirement living and long term care choices, and are there to provide advice and guidance that can help you on your journey. That’s because they have a passion for seniors’ wellbeing and want to help you and your family find the peace of mind you deserve.

25

QUESTIONS ABOUT RETIREMENT LIVING AT CHARTWELL?

26

Whether you have questions about our care and lifestyle options, are searching for retirement communities in your neighbourhood, or are ready to book a visit at the Chartwell residence you’re interested in, our knowledgeable representatives are here to help you on your journey and connect you with a Retirement Living Consultant.

Call 1-855-461-0685 today or visit chartwell.com

27

CONNECT WITH US

chartwell.com