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Dearf r i ends, I thasbeenanot heryearoft r ansf or mat i onand“ unpr ecedent ed”chal l enges,buti t hasal sobeenayearwher ewehavet appeddeepl yi nt oourcompassi onand cr eat i vi t yt oser veourcommuni t y . AtCSHCwesawf i r st handt hei sol at i onandf r ust r at i oni ndi vi dual swi t hhear i ngl oss wer eexper i enci ngduet omasksanddi st anci ng.Wer espondedbyof f er i ngnew model sofser vi cedel i ver yt or eachoutbeyondourwal l s,whi l eexpandi ngaccesst o oursl i di ngf eescal et oensur eaccesst ohi ghqual i t yhear i ngheal t hcar e.Weal so sawt hedi r eneedt omai nt ai near l yi nt er vent i onser vi cest ochi l dr eni nour communi t y ,par t i cul ar l yi nourl owi ncomenei ghbor hoods.Pr ovi di ngser vi cest o chi l dr enwhi l ef aci ngconst antdi sr upt i onsr equi r edust odi gdeepandf i ndi nnovat i ve sol ut i onst hatal l owedust opr ovi dest r ongl anguageandl i t er acysuppor twher ei t wasmostneeded. Weknowchal l engesr emai n,butar ef or t unat et ohaveanamazi ngt eam ofst af fand vol unt eerboar dmember swhoar edeepl ycommi t t edt oourmi ssi on.Weal sohavea def i nedpat ht of ol l owbasedonourst r at egi cpl ant hatt akesust hr ough2023.Our f ocuscont i nuest obeont hr eepi l l ar s:expandi ngourr each,ensur i ngsust ai nabi l i t y , andpr ovi di ngi mpact f ulandi nnovat i vecar e.Icoul dn’ tbemor epr oudof ,ort hankf ul f or ,howt heCSHCt eam hasper sever edt onotonl ymai nt ai nbutgr owourmi ssi on st r at egi cal l yt hr oughoutt hi spandemi c. Thi spastyearwewer edr i venbycompassi on,gui dedbycr eat i vi t yand,t hankf ul l y , suppor t edbyourcommuni t y .Thechal l engeswe’ vesur mount edandt he“ si l ver l i ni ng”oppor t uni t i eswe’ vef oundgi vemei ncr edi bl ehopet hat ,bywor ki ngt oget her , wewi l lsucceedi nouref f or t st osuppor tt hemanychi l dr en,f ami l i esandol deradul t s weser veeachyear . Si ncer el y ,
Pam Aust i n, Chai r ,Boar dofDi r ect or s
ShannonTucker , Execut i veDi r ect or Pg.2
Pg.3
TheCOVI D19pandemi chasaf f ect edusal li ndi f f er entways.Formany , i thassi mpl ybecomeanew“ nor mal ” ,butf orot her si tbr oughtt ol i ght under l yi ngheal t hconcer ns.Duet opandemi cr est r i ct i ons,wehadt or el y onphoneandvi r t ualmeet i ngst ocommuni cat ewi t hl ovedones.The f r equentuseofmasksal sopr esent edat r emendouscommuni cat i on bar r i erdur i ngi nper soni nt er act i ons.Gr at ef ulf ami l ymember ,Conni e S. ,shar ed: “ Iknewt hatmymom hadbeenst r uggl i ngwi t hhear i ngl ossf orabout5 year snow,butIdi dnotr eal i zehowmuchl i pr eadi ngshewasdoi ngunt i l herseni orcommuni t ybeganr equi r i ngmasks.Mymom i saver ysoci al per son,butshecoul dnol ongerheardur i nghercl ubmeet i ngsandwasbegi nni ngt oi sol at eher sel f .Becauseoft hat , shewasf i nal l ywi l l i ngt ogethear i ngai ds.If oundoutaboutChar l ot t eSpeechandHear i ngCent erf r om af r i end,and wecamei nf oranappoi nt ment .Wear eexci t edaboutt hepr ocessofget t i ngherhear i ngai ds! ”
ForThosewi t hHear i ngLoss
Conni e’ smot heri snotal one.Manydi dnotr eal i zehowmucht heyr el i edonl i pr eadi ngf orcompr ehensi on.Communi cat i onchal l engespl usever changi ng r est r i ct i onsmadei teasyt obecomei sol at edf ormany .Theef f ect soft hepandemi c r egar di nghear i ngbecamesuchani mpor t antconver sat i ont hatbot hSpect r um News andWBTVvi si t edChar l ot t eSpeechandHear i ngCent ert ocovert het opi c.Wear e gr at ef ulf ort heoppor t uni t yt opr ovi deval uabl ei nsi ghtandexper t i seont hesei ssues. TheCSHCAudi ol ogyt eam i spassi onat eaboutensur i ngt hatever yi ndi vi dualhas accesst ohear i ngheal t hcar e.Al t hought hepandemi ccausedhar dshi pf ormany Char l ot t eans,asi l verl i ni ngi st hati thasal sobr oughthear i ngl osst ol i ghtf or count l essi ndi vi dual sandpushedt hem t ot akeact i ont oaddr esst hei rhear i ng di f f i cul t i es.Thankst oouramazi ngdonor s,t heHear i ngSer vi cesBanki sabl et o pr ovi def i nanci alassi st anceandensur eal lt hosei nneedr ecei vesuper i orhear i ng car er egar dl essofi ncome.
ForThosewi t hSpeechandLanguageDel ays
Passi onf ort hei rwor kandcompassi onf ort hei rpat i ent sar et r ai t sofourspeechl anguagepat hol ogi st satChar l ot t eSpeechandHear i ngCent er .Theygavet hei ral l t hr oughout20202021t oensur et hatourser vi ceswer eavai l abl et oal lt hosei nneed, r egar dl essoft hei rci r cumst ances. kedwi t ht hef ami l i esweser vet oof f ert el et her apyaswel lasout doort her apy Wewor sessi onsandscr eeni ngs.TheCOVI D19pandemi ccausedcount l essr oadbl ocks, af f ect i ngaccesst omuchneededl anguageser vi cest hr oughoutourcommuni t y . Ourt eam wor kedhar dt oover comet heseobst acl esbydevel opi ngnew,cr eat i ve appr oachest ospeechl anguageandhear i ngheal t hcar eser vi ces. Pg.4
Al ber tEi nst ei nst at edt hat“ cr eat i vi t yi si nt el l i gencehavi ngf un! ”Thet eam atChar l ot t eSpeechandHear i ngCent er cer t ai nl yhadf uncr eat i ngnewwayst oengageourpat i ent swhi l eover comi ngt heever changi ngobst acl espr ovi dedby t hepandemi c.Theyembr acedi nnovat i onanddi dn’ tj ustcomeupwi t hapl anAandpl anB,butpl ansC,DandE. Theymett heneedsofourpat i ent swher et heywer emostcomf or t abl et oensur et hatt heycont i nuedt or ecei ve seaml ess,hi ghqual i t ycar e.
Goi ngVi r t ual
Tel et her apyspeechsessi onshadbeenal ongt i mewi shl i sti t em but havi ngvi r t ual onl yaccesst opat i ent sandpar t ner st ooki tt ot het opof t hel i st !Fr om i ndi vi dualZoom t her apysessi onst ovi r t ualpar ent / t eacher t r ai ni ngs,t hespeechl anguagepat hol ogi st sembr acedt hi snewmedi um andusedi tt ot hei radvant age.At t endancer eachedal l t i mehi ghsand manyoft hesenew,onl i net ool shavebeeni ncor por at edi nt or egul ar t her apysessi ons. Fort hosei nevi t abl et i meswecoul dnotpr ovi dei nper sonaccesst oour communi t ypar t nersi t es,t hel anguager i chSoundBegi nni ngsand APPLEaDaysessi onspr ovi dedt ot heyoungesti nourcommuni t y ,bi r t ht o5,wentvi r t ualaswel l .Adapt i ngt oeach si t eandst udenti ndi vi dual l y ,t het eam i mpar t edkeyl anguageandl i t er acyski l l si nZoom cl assr ooms,i nvi r t ualsmal l gr oups,orvi ashar edpr er ecor dedl essonsf ort het eacher s.
Thi nki ngOut si deoft heOf f i ce
Avi r t ualwor l di snotf orever yone,t hough,andwef i r ml y bel i evet hatcommuni cat i oni sabasi chumanneednoone shoul dl ack.Taki ngadvant ageofourmi l dweat her ,speech scr eeni ngsandhear i ngeval uat i onswer emovedout si de. Ourt eam of f er eddr i veuphear i ngai dr epai rappoi nt ment s aswel lasSaf eandSounddr i veuphear i ngscr eeni ngs andeval uat i onsf r om t hesaf et yandcomf or tofour pat i ent s’ vehi cl es.I nJul y ,weof f er edf r eedr i veup scr eeni ngsout si deourChar l ot t ecl i ni ct ot heent i r e communi t y ,sot hatal lt hosei nneedhadaccesst o af f or dabl eandsaf ehear i ngheal t hcar eser vi ces.
Fr eshandFun
Keepi ngchi l dr enengagedi nanyact i vi t ycanbedaunt i ngatt i mes.Tr yi ngt o keept hem engagedvi r t ual l yi naZoom sessi oncanbeadownr i ghtadvent ur e. I magi nat i onsknewnoboundswhencomi ngupwi t hnew,i nnovat i vewayst o capt ur et heat t ent i onofourpat i ent st hr oughoutt hei rt her apysessi ons. Addi t i onal l y ,ourspeechl anguagepat hol ogi st susedt hei rski l l s,cr eat i vi t y ,and al i t t l egr eenscr eenmagi ct ocr eat espeechandl anguageenr i chmentvi deosf or ourent i r ecommuni t yt oenj oy .Vi deosont opi csf r om “ Ti pst oHel pYourToddl er St ar tTal ki ng”t o“ Whatt oExpecti nSpeechTel eTher apy”canbef oundonour YouTubechannelandot hersoci almedi aaccount s,andar eagr eatr esour cef or expandi ngyourchi l d’ sl anguagedevel opmentathome!
Ourvi si oni st hatever yonei nourr eachhasaccesst ot hespeech,l anguage,l i t er acyandhear i ngser vi cest heyneed t ocommuni cat eandsucceed.Wear epr oudt ohavepr ovi dedi mpact f ulser vi cest hati mpr ovedt hel i vesofchi l dr en andf ami l i esandst r engt henedourcommuni t yt hr oughoutt hi syearoft r ansf or mat i on.
Ser vi ngTheCommuni t yWher eTheyAr e
I naddi t i ont oof f er i ngout doorspeechl anguageandhear i ngscr eeni ngs t hr oughoutourcommuni t y ,CSHCdevel opedasol ut i onf orser vi ngour pat i ent swhower enotcomf or t abl eorabl et ovi si tpr ovi der si nourcl i ni c. Webeganof f er i ngf r ee,onl i nehear i ngscr eeni ngst hr oughCSHC’ s websi t e.Wi t hear budsandI nt er netaccess,youcanaccur at el yt est yourhear i ngf r om t hesaf et yandcomf or tofyourhomei nl esst han5 mi nut es.And,wi t ht hi st ool ,wehavebeenabl et oser veourpat i ent s andt hoseseeki nghear i ngheal t hcar eser vi ces.
OurCommi t mentToOurCommuni t yPar t ner s
Thi syearwasf i l l edwi t hdi sr upt i onsf ort hemanychi l d devel opmentcent er swepar t nerwi t h.Ourt eam’ m sunwaver i ng goalwast ocont i nuepr ovi di ngspeechl anguageandl i t er acy ser vi cest oasmanychi l dr enaspossi bl e. Ourt eam ut i l i zedt el et her apy ,Zoom meet i ngswi t hent i r e cl assr ooms-aswel las“ br eakout ”sessi onswi t hsmal l ergr oups, andevenr ecor dedsessi onsshar edonYouTubet omai nt ai n ser vi ces.Ont her i ghtyouseeourdual cer t i f i edSLPand pedi at r i cYogi ,JoanGor ml ey ,hol di ngasmal l gr oupbr eakout sessi onf orourAdvanci ngLi t er acyThr oughLanguage( AL TL, ser vesK3r dgr ade)pr ogr am,af t ercompl et i ngawhol ecl assmi ndf ul nessl essonf r om ourYOLA( YogaLanguage) pr ogr am.Thi si sj ustoneofmanyexampl esofsol ut i onst ai l or edf orourpar t ner s.Wear epr oudt ohavekeptour commi t mentt ot hem andt oourcommuni t y .
Communi cat i onCount s
OnMay23,2021,CSHChel dour2ndannualCommuni cat i onCount s Wal k/ RunatMcAl pi neCr eekPar ki nChar l ot t e.Thi syear ’ seventwas ahybr i dwal ki nwhi chpar t i ci pant scoul dWal kYourWay-i nper sonat t hepar k,ori nyourownnei ghbor hood.Wewer eal soexci t edt oadda Ki dsDasht oourCommuni cat i onCount sevent . Thi seventr ai sescr i t i calf undst hatensur eaccesst osuper i orspeechl anguageandhear i ngser vi cest hatempowerandt r ansf or ml i vest o anyonei nneedi nourcommuni t y .Wi t ht hesuppor tofourcommuni t y CSHCwasabl et or ai se$22, 475! Ourser vi cesandt hei mpactt hey’ vemadewer eonl yachi evabl et hankst oyoursuppor t .Wear ei ncr edi bl ygr at ef ult o al lwhocont r i but edt oouror gani zat i onandal l owedust ocompassi onat el y ,andcr eat i vel y ,meett heneedsofour communi t y . Pg.6
TheLongl eafFoundat i on HughLovej oy Tar ynMeci a Meckl enbur gPar t ner shi pf orChi l dr en TheMer ancasFoundat i on Chr i st i naMet heney MI CAI nf or mat i onSyst ems,I nc. Moor e&VanAl l en Pat r i ci aL.andWi l l i am V.Mor gan JospehA.Mor r i s Bl akeNar r NancyandJoeNest or Yvet t eNewsom Jul i ePal azzol o Ser br i naPapel i an Per shi ng PNCFoundat i on PourOl i ve Rot ar yCl ubofDi l wor t hSout hend Sapphi r eI nnovat i ons Wal l aceSaunder s Mar i aSchel f e SchwabChar i t abl eFund Shor et oSummi t Si st er sofMer cyofNCFoundat i on MasonSmi t h Sout hmi nst er Sher r ySpi ker Ki r kTesch ShannonandJamesTucker Fr i endTur ner Uni t edWayofGr eat erAt l ant a Uni t edWayofMet r opol i t anChi cago JohnV.Wahr Al ber tWashbur n,Jr . Cur t i sWeaver Wel l sFar goEmpl oyeeGi vi ngCampai gn SashaWei nt r aub Donal dWhi t esi de
Pg.7
Al exanderYout hNet wor k Al l i anceCent erf orEducat i on Al l i ancef orChi l dr en Bel l Xcel Car eRi ng-Nur seFami l yPar t ner shi p Char l ot t eBi l i ngualPr eschool Char l ot t eDi l wor t hRot ar yCl ub Char l ot t eMeckl enbur gSchool s COSKi ds Counci lonAgi ng Fr eedom SchoolPar t ner s Meckl enbur gLi t er acyRoundTabl e Meckl enbur gLocalI nt er agencyCoor di nat i ngCounci l Meckl enbur gSummi t NCEar l yHear i ngDet ect i onandI nt er vent i onPr ogr am NCTel ecoi landVocat i onalRehabi l i t at i onPr ogr ams
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Pg.8
20202021REVENUE 24% Cont r i but i ons 45% Feesf or speechser vi ces
Thenumberofexper t l yt r ai nedSpeechLanguagePat hol ogi st swhoar epar tof ourt eam-ar ecor dnumberf orCSHC! Pg.9
14% Feesf or hear i ngser vi ces 14% Uni t edWay
Mor eI mpor t antNumber sf or20202021: 95% ofUni onCount yhear i ngpat i ent smet t hei rt ar get edampl i f i cat i ongoal sand i ndi cat edsi gni f i canti mpr ovement si nt hei r qual i t yofl i f e. 183oft he228pr eschool st udent si nourAPPLEa Daypr ogr am showed si gni f i cantgai nsi nkey l anguageandl i t er acyski l l s, gi vi ngki nder gar t enr eadi ness aBI G boost .
96% ofourl i t t l estpat i ent s ( bi r t ht o3year s)madehuge st r i desbyachi evi ngageappr opr i at el anguage ski l l st hr oughourSound Begi nni ngspr ogr am. Pg.10
Char l ot t eOf f i ce 741Keni l wor t hAve. ,Sui t e100 Char l ot t e,NC28204
Monr oeOf f i ce 2605Wes tRoos evel tBl v d. , Monr oe,NC281 10
Char l ot t eSpeec hHear i ng. c om ( 704)5238027
Pr oudc ommuni t y par t nerofUni t ed WayofCent r al Car ol i nas